Retail Focus

FEBRUARY 17, 2023

Few retailers need to be convinced about the power quality data can have in making informed business decisions. Yet, a recent global survey by Forrester Consulting and WNS found that, while 63% of business leaders recognise that data and analytics are strategic enablers , just 37% have prioritised investments in these capabilities. The issue is especially acute within the retail and CPG sectors, where 73% of brands with strong data maturity have achieved quantifiable business value as a result

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Wiser

FEBRUARY 13, 2023

Picture this: you’re scrolling on your phone, and you come across an ad for a pair of headphones that says, “Was $100, now only $75!” Sounds like a pretty good deal, right? Well, that’s a price anchoring strategy. Instead of just listing prices at a flat rate, companies will offer shoppers a discounted deal so they perceive the item as more valuable.

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Inside Retail

FEBRUARY 14, 2023

In 2021, an IGA store in Australia was publicly called out for racial profiling. The store, in Melbourne’s west, had posted a sign on the cash register mentioning the need for “extra assistance” if an African customer were to walk into the store. A photo of the racist sign went viral on social media and was picked up by news outlets like SBS. For Black, Brown and Indigenous People of Colour, this was not new news , but something that has been a perpetual issue and conversation in their communit

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Intelligence Node

FEBRUARY 13, 2023

Product page optimization and management in 2023 Scrolling through the endless aisles of eCommerce offerings, even among the first few search results on a given SERP (Search engine results page), The post How Product Content Optimization Helps Brands Maximize Their Share of Shelf appeared first on Blog.

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Management 104

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Customer Experience

Retail TouchPoints

FEBRUARY 16, 2023

British online fashion and beauty retailer ASOS has appointed its second interim CFO in four months as current interim CFO Katy Mecklenburgh plans to leave in May 2023 for another role. Sean Glithero has been named as the company’s new interim CFO until a permanent CFO is appointed. He will formally take over the role in May 2023 but has already joined to company to “allow for a thorough handover,” ASOS said in a statement.

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Retail Focus

FEBRUARY 13, 2023

Battersea Power Station announced today that global training brand, NOBULL , will open its first permanent concept store in Europe in the newly restored Grade II* listed Power Station , which opened its doors to the public on 14 th October 2022 alongside Electric Boulevard, a new pedestrianised high street for London. Founded in Boston in 2015, NOBULL is a footwear, apparel and accessory brand with a strong global community.

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ATS Accessories Apparel Management 299

Retail Wire

FEBRUARY 14, 2023

Amazon.com CEO Andy Jassy said that the retail and technology giant will “go big” on brick and mortar grocery stores despite the fact that the company recently hit pause on its expansion efforts. “We have a history of doing a lot of experimentation and doing it quickly. And then, when we find something that we like, doubling down on it, which is what we intend to do,” he said.

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Retail TouchPoints

FEBRUARY 17, 2023

The RealReal will cut operating costs through layoffs and store closures, with plans to eliminate 230 positions, or 7% of its workforce, according to a filing with the Securities and Exchange Commission. The resale company also will shutter two flagship stores, in San Francisco and Chicago, two neighborhood stores, in Atlanta and Austin, Texas, and two consignment offices in Miami and Washington, D.C.

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Payment Services ATS Accessories Planning 306

Retail Focus

FEBRUARY 13, 2023

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Mango has taken a 5,250 sq ft ground floor unit on a new ten-year lease. The arrival of Mango is in line with the wider strategy- developed and implemented by Touchwood owner The Ardent Companies UK (“Ardent UK”) alongside asset manager Sovereign Centros – to diversify the scheme’s offer and attract premium brands to the scheme.

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Fashion Shopping ATS Management 264

Inside Retail

FEBRUARY 14, 2023

Wesfarmers has reported a 14 per cent increase in interim profit, with its Kmart arm sales up by 114 per cent. However, the company says its retail business will soon face headwinds due to ongoing inflation and interest rate hikes. The retail business of Wesfarmers comprises Bunnings, Officeworks, and the Kmart Group – which includes Kmart, Target and Catch.

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Tokinomo

FEBRUARY 15, 2023

Retail merchandising is a critical aspect of the grocery industry that can greatly impact the success of a store. The way products are displayed, organized, and promoted can influence customer behavior and drive sales. In this article, we will explore the best practices for retail merchandising in the grocery industry to help you improve your store’s performance.

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Grocer Promotions Customer Experience Retail Marketing 246

Retail TouchPoints

FEBRUARY 17, 2023

Over the course of her expansive career in marketing, Kristen D’Arcy has worked for household names like American Eagle , PacSun , Ralph Lauren and Oscar de la Renta. Recognized as a 40 Under 40 by Advertising Age and one of the Top 50 Women in Brand Marketing by Brand Innovators, D’Arcy specializes in developing integrated, strategic marketing campaigns that drive ROI.

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Retail Dive

FEBRUARY 17, 2023

Twelve of the locations are already up for auction, and the total number of closures could change as the retailer continues to evaluate its footprint.

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Inside Retail

FEBRUARY 15, 2023

Chemist Warehouse is entering a new retail category, launching its first Optometrist Warehouse in Malvern, Victoria. Through a partnership with Chemist Warehouse the new chain will “revolutionise the optical sector” the company said, bringing consumers high-quality, easily accessible, and reasonably-priced eye care. “Optometrist Warehouse is focused on broad-based patient health as well as eye wellness, working hand-in-hand with our pharmacy colleagues, in each community we ser

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Consumer 246

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Accounting

Tokinomo

FEBRUARY 14, 2023

Campaign Corner Super Bowl Numbers. In preparation for this year's Super Bowl LVII, Heinz Ketchup is highlighting the confusion caused by the use of Roman numerals in the advertising of big games. The food company is pointing out that "LVII represents 57" and encouraging consumers to cast their vote against the use of Roman numerals for a chance to win a rare ketchup bottle.

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Retail TouchPoints

FEBRUARY 15, 2023

Every retailer has customers with varying degrees of knowledge of their products, and for legendary guitar-maker Gibson those customers range from curious amateurs to seasoned professionals. This has resulted in a customer base with incredibly varied experience and expectations for the brand’s instruments, requiring a smart approach that can meet each customer at their own stage of their personal musical journey.

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Customer Experience Wholesale Accessories Shopping 290

Hyken

FEBRUARY 14, 2023

Do you remember being asked, “What do you want to be when you grow up?” When you’re a child, the typical answers are aspirational, such as being a doctor, a fireman, a superhero, an athlete, and more. I have a grown-up version of this question. It’s not about what you want to be. It’s not even about you. It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations.

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Inside Retail

FEBRUARY 16, 2023

Specialty baby goods retailer Baby Bunting has reported a dramatic slump in its interim profits as consumers return to pre-pandemic shopping behaviours. As the company released its half-year trading results, the company announced CEO and MD Matt Spencer would stand down later this year after 11 years with the business. For the six months to December 26, sales grew 6.6 per cent to $254.9 million while tax-paid profit fell 67 per cent to $2.7 million.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Dive

FEBRUARY 13, 2023

Value-conscious consumers, rising layoffs and new leadership at some of retail’s major players are just a few forces shaping the industry so far.

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Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud.

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Retail Focus

FEBRUARY 17, 2023

Samsung Electronics’ Galaxy S23 smartphones have hit the market and are now available worldwide. The product has received impressive pre-order results, with last year’s Galaxy S22 series more than doubling the pre-orders of the Galaxy S21 series in the first week. This year’s pre-order results are even more significant, with 60% of customers choosing the premium Galaxy S23 Ultra.

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Inside Retail

FEBRUARY 13, 2023

Following nine consecutive interest rate increases in Australia – with more likely to come – retailers are having to navigate a challenging economic environment, as consumers are looking to cut back their spending across a range of categories. This was arguably felt in December 2022, which saw a 3.9 per cent drop in consumer spending. Industry experts are also predicting challenging months ahead, with weaker-than-usual results expected ahead of key calendar events.

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Customer Experience

Retail Wire

FEBRUARY 17, 2023

The Arizona Attorney General will investigate the proposed merger between Kroger and Albertsons over concerns that it could result in higher grocery prices for consumers. Kroger operates Fry’s Food & Drug Stores and Smith’s Food & Drug Stores in the state. Albertsons’ stores include its namesake chain and Safeway.

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Retail TouchPoints

FEBRUARY 13, 2023

Bark will lay off 126 employees, approximately 12% of its total workforce, and curtail the use of some third-party vendors and contractors as it seeks to generate $12 million in annual cost savings. The cuts come as the company, known for its dog-themed toy and treats subscriptions, reports a net loss of $21.7 million for its Q3 2023, which ended on Dec. 31, 2022.

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Retail Focus

FEBRUARY 16, 2023

The UK retail sector has witnessed its share of controversy over the years. Disputes over working conditions, health and safety, sustainability, and the impact of certain working practices on local communities have all been cited at various points. But there are several instances of controversy which stand apart from the crowd. Here, we’ll examine three of the most notorious in recent years.

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Inside Retail

FEBRUARY 16, 2023

Fashion label Alice McCall is to be wound up after the company failed to restructure debt and reduce its store footprint during the Covid crisis. Matthew Kucianski of Worrells was appointed as liquidator of the 20-year-old brand today. The business was placed in administration in 2020 and has been trying to trade out of it since. At the time, founder McCall said she had to make the decision to edit down the business “with the objective of building a more sustainable business model for the

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Marketing

Retail Wire

FEBRUARY 17, 2023

Instacart is preparing to launch a version of its site tailored for small business customers as the delivery service looks to grab market share and increase revenues. The service, which is still under development, is focused on helping Instacart expand beyond its core grocery business customers and will put it in direct competition with Amazon.com and Walmart.

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Planning Marketing 130

Retail TouchPoints

FEBRUARY 14, 2023

With algorithms and AI now “deciding” what ads each person sees, and delivering them through an increasingly splintered media landscape, events like the Super Bowl are one of the few places where marketers still get the opportunity to speak to a mass audience. And with Super Bowl ad rates running to $7 million for a 30-second spot, the pressure is on to create commercials that are truly memorable, using humor, celebrities, nostalgia, and, when all else fails, animals (talking and otherwise).

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Retail Focus

FEBRUARY 16, 2023

Rado, the high-end Swiss watch brand, has launched its first UK boutique in Merry Hill, adjacent to the existing Ernest Jones store. The opening of the boutique is the result of a longstanding and successful partnership between Rado and Ernest Jones, and the 32.5 square foot space allows Rado to offer customers the full 360-degree experience. Inside the boutique, customers will be able to enjoy a serene atmosphere surrounded by opulent materials, providing a truly unique shopping experience.

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Inside Retail

FEBRUARY 12, 2023

Hotel and liquor retailer Endeavour Group has delivered strong first-half sales of $6.5 billion, 2.5 per cent higher than last year. EBIT increased by 15.8 per cent to $461 million, which the company attributes to the hotel operations’ return to full swing after the pandemic. On a three-year comparative basis, hotel and retail sales are trading at 4.7 per cent and 4.5 per cent cumulative annual growth rates, respectively.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience