Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial.

Consumer 324

Consumer Checkout Customer Experience Supermarket 324

Wiser

DECEMBER 29, 2020

Growing brands have to make tough decisions about what business functions they will keep in-house and which ones they can outsource. The question of outsourcing logistics often comes up fairly early in a brand’s lifecycle, and how it’s answered can have a large impact on the brand’s ability to scale. We’ve already talked about why a growing brand might choose a third-party logistics provider.

Supply Chain Management 158

Supply Chain Management Shipping Management Inventory Management 158

Nelson Blackley

DECEMBER 30, 2020

My final post of 2020 avoids the predictable review of the retail sector over the past year or the trap of forecasting what might happen in retail during 2021. Instead, I am returning to a subject increasingly mentioned in debates and discussions about the future commercial relationship between retail landlords and their tenants, which is turnover-based rents.

Returns 68

Returns Marketing Location Shopping 68

Fashion Retail

DECEMBER 29, 2020

I recently wrote a post published in Fibre2Fashion with the following title “2021: Fashion Retail Diagnosis and Action Plan“ This is a brief overview of it: 2020 is probably the worst year ever for many people: Covid-19, social movements, terrorism, populism, hurricanes, wildfires… You may have lost a close friend or a family member, have … More 2021: Fashion Industry Diagnosis and Action Plan.

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Fashion Planning 59

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Customer Experience

Retail TouchPoints

DECEMBER 28, 2020

The corporate world has been forever changed by the coronavirus pandemic, leaving many to wonder what comes next. Retailers were physically shuttered during the stay-at-home period, but restrictions and requirements — on the number of people who can enter an outlet simultaneously and the face coverings they must wear — remain in place. It’s a difficult scenario that has led to one-way signs that redirect foot traffic in larger stores, as the retail world strives to help minimize contact between

Planning 245

Planning Shipping Location Consumer 245

Retail Prophet

DECEMBER 30, 2020

It’s difficult to believe that just shy of a year ago we and 37,000 of our colleagues in the global retail industry crowded into the Jacob Javits Center in New York City for the annual Coachella of retail, known as the National Retail Federation’s “Big Show”. Amid the relative optimism of a new year ahead, little did any of us know that thousands of miles away, in a city most couldn’t point to on a map, a microscopic entity was about to turn our entire world inside out – and the retail industry

Beauty and Health 52

Beauty and Health Fashion Consumer Advertising 52

Retail Technology Review

DECEMBER 26, 2020

By Rob van den Heuvel, CEO at Sendcloud. If there’s one thing 2020 has taught us, it is the art of adaptability. As we knock on the door of 2021, the next stage of transition is upon us.

ATS 34

ATS 34

Retail TouchPoints

DECEMBER 29, 2020

While foot traffic in many stores has slowed down due to the COVID-19 pandemic, things will be picking up. This is good news for retailers — but it may not be as good for their floors. Floors are among the dirtiest parts of any building, and it’s not always easy to keep them clean. Customers walk in and out of stores all day long, bringing dirt and germs along with them on the bottom of their shoes.

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Returns Consumer Shopping Location 211

Retail TouchPoints

JANUARY 1, 2021

It is not secret that today’s retail environment has radically changed into a highly competitive and dynamic market. And if this was a challenge for retailers in pre-pandemic times, it has only been intensified in the current climate of COVID-19, as personal and financial strains coupled with economic uncertainties have given a greater emphasis to prices in regards to retail shoppers.

Accounting 186

Accounting Marketing Planning Management 186

Retail TouchPoints

DECEMBER 30, 2020

There are moments when you glance up and notice a red-faced customer marching towards you with a look in their eye and know that everything in the moment in which you’re about to be engaged is going to be challenging. You take a deep breath, you bring your company’s core values into your line of vision, and before the words from the seemingly hostile customer are elicited, there you stand with a big bright smile, and say, “Hello, and how can I help you today.

Customer Experience 169

Customer Experience Advertising Location Returns 169

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Accounting

Retail Technology Review

DECEMBER 26, 2020

November’s retail sales estimates, released by the Office for National Statistics (ONS), reveal the High Street’s loss was online’s gain. Online sales spiked by 74.7% in value as early-bird Christmas shoppers hit the internet in record numbers.

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