Sat.Jul 11, 2020 - Fri.Jul 17, 2020

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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage. However, the resurgence in COVID-19 cases may be causing some second thoughts: in May, 90.4% of shoppers would have returned to stores for general merchandise, hardware, clothing,

Returns 306
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How to Price for Long-Term Growth and Profit

Wiser

We tend to think of pricing as its own distinct practice. You develop a product, produce it, promote it, and sell it. In reality, a pricing strategy needs to be baked into the entire process. You can’t create a product without understanding where it fits into the market. Is it a high-end product? If that’s the case, does the pricing reflect the value?

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Aesop's London store takes its colour from the red sandstone of Glamis Castle

Dezeen

Precast stone blocks coloured with red sandstone from Glamis Castle in Scotland form the walls of this refuge-style Aesop store that architecture studio Al-Jawad Pike has created in a west London shopping centre. The studio designed the small store for skincare brand Aesop to be a retreat from the bustling aisles of Westfield shopping centre in Sheperd's Bush.

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Retail Audit Checklist

RepslyBlog

For CPG companies selling at retail, retail audits are an important part of maintaining a strong shelf presence. This checklist covers 37 different metrics that you're reps should be measuring every time they conduct an audit to ensure you have the most accurate and valuable data available.

ATS 78
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

It has been said that it takes 21 days to form a habit. With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick in the future. That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys.

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4 Focus Areas for Post-Pandemic Retail

Retail Eye

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad … Continue reading →

ATS 59

More Trending

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The Google Smart Shopping Dilemma: Control Vs Automation

Store Growers

I’ve been a vocal critic of Smart Shopping campaigns. I used to consider this fully automated Shopping campaign part of the big bag of dirty tricks Google uses to squeeze more money out of unknowing advertisers. So for the last couple of years, I’ve steered clear of Google Smart Shopping campaigns and advised others to do the same. But recently I’ve started to warm up to Smart Shopping.

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JCPenney Terminates 1,000 Corporate And International Employees

Retail TouchPoints

To right-size its executive ranks with 152 permanent store closings, JCPenney is eliminating approximately 1,000 workers in corporate and field management and international positions. The benefits package for exiting employees includes severance for eligible associates, outplacement support, compensation for unused paid time off and an extension of employee discounts.

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4 Focus Areas for Post-Pandemic Retail

Retail Eye

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad news for retail, it is important, just like in all aspects of life, to balance the negative with some positive. In today’s blog, we will discuss four key areas where retail innovation is moving the […].

ATS 52
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Welcoming a New Era of Retail Operations at the Curb

Theatro

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost? Many retailers without a pre-existing BOPIS or curbside services reacted fast by cobbling something together quick and throwing labor at the problem.

ATS 52
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Creeping back to retail, July Week 1 retail performance trends

Retail Next

As we move forward into this new normal of continuing social distancing, wearing masks, and washing our hands, the million dollar question is, when will we return to life as we once knew it? Retailers are opening back up with important restrictions in place to keep their staff and consumers safe, but when will retail traffic trends go back to the way they were pre-COVID-19?

ATV 52
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In The COVID-19 Era, AI Is Retail’s Best Shield Against Fraudsters

Retail TouchPoints

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. Unfortunately, the rate of e-Commerce fraud also grew at a rapid pace. How to explain that paradox?

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4 Focus Areas for Post-Pandemic Retail

Retail Eye

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad news for retail, it is important, just like in all aspects of life, to balance the negative with some positive. In today’s blog, we will discuss four key areas where retail innovation is moving the […].

ATS 52
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Mi9 Retail Launches ThryveAI

M19 Retail

Introducing the Next Generation of Digital Commerce for Grocers. MIAMI, FLORIDA July 15, 2020 – Mi9 Retail (Mi9), the leading provider of omnichannel retail solutions, is pleased to announce the launch of its new digital commerce brand, ThryveAI. Mi9, a pioneer in grocery e-commerce, helped grocers create their first digital storefronts when online grocery was a novelty.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Interview With Becky, Owner of Nashville Soap Company

Hello Small Shop

Tell us about yourself and your business. Hi! I’m Becky, the owner of Nashville Soap Company. I founded this business shortly after I decided to leave my nursing career and stay home as a new mom. I took my love for handcrafting cold process soap and turned it into a business after much thought and reflection about how I wanted to brand and market my products.

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Why Agility And Multi-Touch Attribution Are Key To Personalized Marketing Campaigns

Retail TouchPoints

Retailers understand what they need for next-level personalization, but they are still struggling with speed of action and depth of data. A survey by CMO Council and Catalina found that 72% of marketers said the time gap from insight to action is too long, and nearly 60% point to inconsistencies with the level of depth and granularity of customer insights — while another 36% admit they simply don’t have the data they need to know shoppers.

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Research: Promising year ahead for home interiors retailers, but consumers more selective about where they buy

Retail Technology Review

New research has revealed millions of consumers are spending more money than usual on their homes as a result of lockdown, with 75 per cent of Brits planning further improvements over the next year.

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Movista Announces Spin-Out of Capango, Continues Growth Initiatives

Natural Insight

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Using Marketing To Reaffirm Purpose And Value

Retail TouchPoints

Add To Calendar. In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light of COVID-19. The situation has evolved significantly since then, so senior content strategist Alicia Esposito is catching up with Brian Rafferty, Global Director, Business Analytics & Insights, to see what has changed and what marketers need to know.

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Walmart, Best Buy, Starbucks Join Retailers Mandating Face Coverings In-Store

Retail TouchPoints

Three major retailers are taking steps that acknowledge the ongoing danger of spreading coronavirus in communities across the country. Walmart , Best Buy and Starbucks are mandating face coverings for both employees and customers. Walmart’s rule, which also applies to Sam’s Club , goes into effect July 20; Best Buy and Starbucks will require masks beginning July 15.

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Following Bankruptcy Filing, DAVIDsTEA Will Shutter 124 Stores

Retail TouchPoints

Like many retailers dealing with slow (or nonexistent) store traffic during the COVID-19 pandemic, tea retailer DAVIDsTEA is shifting its focus to e-Commerce and wholesale operations. As part of bankruptcy filings in Canada and the U.S., the Montreal-based company is sending notices to terminate leases for 82 of its Canadian stores and all 42 U.S. locations.

Wholesale 234
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OneView Commerce Tool Can Help Retailers Enhance BOPIS Options

Retail TouchPoints

OneView Commerce, a provider of digital solutions for physical stores, provides OneView Pickup Anywhere to help retailers expand their existing processes and legacy infrastructure to offer curbside, contactless and in-store pickup options. The solution helps retailers scale up to meet unprecedented customer demand during the COVID-19 pandemic. The platform leverages OneView’s feature-as-a-service transaction engine to help retailers quickly build new functionality to address customers’ needs.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Harnessing Technology to Help Retail Battle Against COVID-19

Retail TouchPoints

The impact of digital technology on the retail industry has been nothing short of profound. In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping. Still, nothing could have fully prepared retailers — both online and in the physical world — for COVID-19. Suddenly, as shopping malls shuttered and showrooms closed, brands that weren’t accustomed to selling online found themselves facing huge hurdles.

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How Potomac River Running Replaced Voicemail ‘Dead End’ With Texts

Retail TouchPoints

“Voicemail is not a good answer for retail,” said Ray Pugsley, owner of Potomac River Running in an interview with Retail TouchPoints. In his nine sports gear and apparel shops in Washington, D.C. and nearby northern Virginia, “our business model is about giving customers very personalized service. That gets difficult when a store gets busy, and if you add phone calls on top, it’s impossible,” he added.

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The Paper Store Files For Chapter 11, Anticipates A Quick Sale

Retail TouchPoints

In its Chapter 11 bankruptcy filing on July 14, Paper Store LLC, known to consumers as The Paper Store , declared that “the sudden economic impact of the global COVID-19 pandemic derailed” the 86 -store stationery and gift chain’s “optimistic prospects for the future.”. Despite the pandemic-related store closings, The Paper Store, which operates in seven Northeastern states, has seen its online sales skyrocket.

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eMarketer: COVID-19 Retail Recovery Will Take Longer Than ‘Great Recession’ Rebound

Retail TouchPoints

The coronavirus will squash retail growth this year, with worldwide sales expected to drop 5.7% and U.S. sales declining at an even higher rate, 10.5% , according to the latest forecasts from eMarketer. Before the pandemic prompted closures of retail stores around the globe, eMarketer had forecast that 2020 worldwide retail sales would reach $26.46 trillion , 12% higher than its revised estimate of $23.36 trillion.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Cambridge Retail Advisors Names Ken Morris As Managing Partner

Retail TouchPoints

Ken Morris, a retail industry leader with more than 40 years’ experience, has joined Cambridge Retail Advisors as a Managing Partner. Morris brings extensive retail operations and IT experience to the team, as well as entrepreneurial and leadership skills demonstrated in launching consulting and software companies, building teams and accelerating growth.

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A Retail Crossroads: How Automation Can Help Retailers Bounce Back

Retail TouchPoints

Retail businesses, warehouses and distribution centers around the world are facing new challenges as the business environment has shifted in the wake of recent global events. Just as consumers grew accustomed to two-day, next-day and even same-day shipping, the entire supply chain shifted. Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive.

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Exclusive CEO Q&A: How LUXIE Is Pivoting To Win Older Shoppers

Retail TouchPoints

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. The change has been rapid: “Two years ago, it was 16 to 22, and one year ago it was 24 to 35,” said Conor Riley, CEO of Luxie Beauty in an interview with Retail TouchPoints.

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German Fitness Group Bids $100 Million For Gold’s Gym

Retail TouchPoints

Gold’s Gym could exit from Chapter 11 bankruptcy protection as soon as this month, after RSG Group GmbH ’s $100 million bid to acquire the multinational fitness center chain emerged as the top offer at a bankruptcy auction on July 13. The sale must be approved by a bankruptcy judge; a hearing is scheduled for July 24. The Gold’s Gym bankruptcy filing on May 4 included a pre-negotiated $80 million bid from TRT Holdings Inc., which has held the majority share of the company since 2004.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!