Sat.Nov 11, 2023 - Fri.Nov 17, 2023

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The Ultimate Guide to POS Displays: Designing for Success

Tokinomo

Ready to deep dive into the world of POS (point-of-sale) displays? In our comprehensive article, we’ll share everything you need to know about POS displays. From the basics to real-life examples of POS campaigns, you will find out more about these displays.

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Digital Shelf Analytics: 9 Real-World Use Cases for Pricing Data

Wiser

Wiser Solutions’ Digital Shelf Intelligence (DSI) serves as a powerful tool for brand manufacturers navigating the dynamic landscape of eCommerce. This product offers a wealth of actionable insights, arming businesses with the necessary data to make informed decisions and stay competitive. One of its standout features is its capacity to provide competitive pricing and promotions intelligence.

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Physical Retail Environments will be Transformed by the Widespread Adoption of AR Glasses

Retail TouchPoints

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

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The Employee Hierarchy of Needs

Hyken

Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy of Needs. The Paycheck: At the base of the pyramid is an employee’s primary need: money.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Nearly three-quarters of holiday shoppers plan to buy from small businesses: survey

Retail Dive

Independent businesses offer a better customer experience and more unique merchandise than their larger counterparts, a new survey found.

Planning 133
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How AI is set to transform the retail industry

365 Retail

How AI is redefining the retail experience Artificial intelligence (AI) has the potential to change the day-to-day work of retail professionals in a range of roles. While the potential behind the technology is significant, AI is a polarising subject. Some believe it will transform our lives and be the key to the future of retail. The extreme counterpoint is that AI could take over the world in a matrix-style machine coup.

Shopping 111

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Extent of farm to supermarket food waste revealed in new report

Inside Retail

Sydney-based social enterprise Good & Fugly has released its inaugural The Farm To Supermarket Food Waste Report 2023 , which explores farmer and supermarket relationships. The report highlights the range of concerns worrying farmers such as rising production costs, labour issues, and weather conditions. Of particular concern though is produce rejection by supermarkets, with 25 per cent of small farmers and 32 per cent of larger farmers citing it as a concern, with some larger farmers rankin

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Co-op: Actions must speak louder than words to tackle retail crime

Retail Gazette

Co-op has warned there is a long way to go to tackle retail crime after the supermarket reported more than 300,000 incidents so far this year. Although it welcomed the ambition of the government’s new Retail Crime Action Plan, Co-op Food managing director Matt Hood insisted it needed to “see it in action” across its stores. The news comes as retail crime has reached record levels, with the supermarket’s latest data showing of the almost 3,000 occasions this year where spe

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The rise of the Stanley tumbler: How a 110-year-old brand achieved viral success

Retail Dive

The brand had long been marketed to workmen and outdoorsmen. But with the help of a group of influencers, the company unlocked the power of women selling to women.

Marketing 132
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For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

Retail TouchPoints

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 billion in sales revenue — it also comes wi

Shopping 328
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Chipotle Founder Is Opening Robot Restaurants With Meat-Free Food

Retail Wire

Ready to eat at a robot restaurant with no meat?

ATS 298
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Why Oroton is bringing AR mirrors to Australian fashion

Inside Retail

Window shopping is about to get a whole lot more exciting, with Australian designer fashion brand Oroton launching augmented reality try-on mirrors across the window displays of its stores in Sydney’s Queen Victoria Building and Brisbane’s Queen Street Mall. The AR displays, which come from fashion tech company Zero10, give customers the opportunity to virtually try on items from Oroton’s new collection.

Fashion 290
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Christmas commercials, In-store returns, and Consumer trends - Weekly Snacks #80

Tokinomo

Campaign corner Must be. Jameson Irish Whiskey, renowned for its exceptionally smooth taste and belonging to a widely recognized family, introduces its latest worldwide campaign titled " Must be a Jameson." Narrated by Irish actor Cillian Murphy and directed by the two-time Oscar-nominated writer-director Bryan Buckley, the campaign celebrates the enduring qualities that have distinguished the brand since its establishment in 1780—perpetually welcoming and unfailingly smooth.

Returns 264
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Consumers Just Keep Spending Online: Here’s How to Keep it Going this Holiday Season and into 2024

Retail TouchPoints

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to retailers, including data showing declines in discretionary categories such as furniture (-1.0%) and sporting goods (-1.6%).

Consumer 324
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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America’s Favorite Fast-Food Chains Ranked From Best to Worst

Retail Wire

These are the best and worst fast-food chains ranked by consumers.

Consumer 288
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Accent Group’s sales remain weak in first 19 weeks of FY24

Inside Retail

Accent Group’s sales in the first 19 weeks of FY24 remained flat but the fashion and footwear company is still on track to open 70 new stores in the first half of the fiscal year. The company said that its owned retail sales went up 2.1 per cent while like-for-like sales declined 2 per cent. “Retail sales for the first 19 weeks have continued to be broadly in line with the -1.8 per cent like-for-like experienced in the first seven weeks.

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M&S opens new 97,000 sq ft store at Lakeside

Retail Focus

Marks & Spencer has today (Wednesday 15th November) officially opened its new store in Lakeside – one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual. The new 97,000 sq ft store offers local shoppers a fresh market-style Foodhall, as well as spacious new Clothing, Home & Beauty departments, alongside a 140-seat M&S Café.

ATS 162
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Rebag, ThredUp Join Forces to ‘Push the Boundaries of the Secondhand Market’

Retail TouchPoints

Luxury accessory resale site Rebag and online resale platform ThredUp have announced a multi-faceted partnership to bring their clienteles closer together and enhance both companies’ circularity efforts. Rebag customers can now resell gently worn items on ThredUp to earn Rebag shopping credit, and ThredUp customers can now shop select Rebag inventory directly on Thredup.com. “Industry collaboration is key to building a more sustainable future for fashion, and Rebag and ThredUp have a share

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Zelle To Rectify Fraud by Reimbursing Users

Retail Wire

Zelle is now prioritizing robust protection measures for its users against imposter scams.

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Do consumers really shop their values? Here’s what the data says, and why

Inside Retail

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. However, ongoing cost-of-living pressures remain a significant barrier to translating these values into action. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

Consumer 264
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Kocktail partners with John Lewis to open first instore concessions

Retail Focus

Award-winning independent ready-to-drink cocktail brand, Kocktail , has opened its first concessions in three John Lewis stores. The openings mark the brands first-ever physical presence in a department store and the first activation of its kind for Kocktail. Customers at John Lewis Cheadle , Cribbs Causeway and Kocktail’s hometown store of Newcastle will all be able to experience the sleek and sophisticated shopping experience.

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AmEx Launches ‘Door to Shop Small’ Campaign for 2023 Holiday Season

Retail TouchPoints

The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” However, given the current economic environment, 88% of small businesses indicate that they need support from customers in their communities. After all, 55% anticipate that Small Business Saturday will contribute significantly to their overall holiday sales this year.

Shopping 296
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Alphabet CEO Admits That Google Pays Apple 36% of Safari Search Revenue

Retail Wire

Alphabet CEO Sundar Pichai has acknowledged that Google pays Apple a substantial fee of 36% of its Safari search revenue.

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How RecycleSmart aims to simplify recycling for consumers and businesses

Inside Retail

Recycling has had a rough few years in Australia. While many businesses are doing their part to move away from plastic and use more sustainable and recyclable materials , it’s still proving difficult to keep non-biodegradable materials out of landfill. And, with the collapse of soft-plastic recycling provider RedCycle in 2022 , many brands have been left with few places to turn.

Consumer 264
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The webinar tackling sustainability in retail and why it matters

Retail Focus

In an era when climate change, industrial waste, energy consumption, and sustainability are at the forefront of our concerns, Shoplight, a Certified B Corp, has announced a webinar that delves into the innovative world of bioplastics and their potential to revolutionise the retail lighting industry. Being established members of the retail lighting industry, Shoplight understands the environmental impact of using aluminium in lighting products and the carbon miles generated from transporting t

Consumer 147
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Starbucks Union Plans ‘Red Cup Rebellion’ Walkout; REI Accused of Unfair Labor Practices

Retail TouchPoints

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season. In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.

Planning 290
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Tyson Foods Projects Lower Sales Amidst Falling Meat Prices and Demand

Retail Wire

Tyson Foods presented a slightly gloomy forecast for the next fiscal year, predicting revenue below Wall Street's projections.

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Burberry expects to miss FY24’s revenue target due to weak demand

Inside Retail

British fashion house Burberry is likely to miss its annual revenue forecast for FY24 as global luxury demand weakens, the company said in its latest report. Comparable store sales for the second quarter were up 1 per cent, a sharp drop compared to the 18 per cent increase in the first quarter. The modest growth was influenced by the 10 per cent drop in sales in the Americas.

Fashion 262
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How Retailers Can Leverage Employee Advocacy in Support of Their Brand Vendors

Wiser

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers. Training and incentives can encourage associates to adopt this role of brand ambassadors.

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Lego Group Holiday Windows Inspire Transatlantic Digital Snowball Fight

Retail TouchPoints

For its holiday windows in New York and London, the Lego Group has deployed interactive technology that allows visitors to have a digital snowball fight with their peers across the pond. Families visiting the Lego store on New York City’s 5th Avenue and the store in London’s Leicester Square can participate in the big Lego Snow Throw, which will be live throughout the holiday season.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!