Sat.Sep 02, 2023 - Fri.Sep 08, 2023

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Diamonds Are Not A Girl’s Best Friend–An Elevated Shopping Experience Is

Retail Focus

Shopping is an experience. You can have all the sparkling jewels, intricate designs, and sophisticated styles in-store, but if people don’t want to come, they will stick to online shopping from the couch. Taking this into consideration, NELSON Worldwide designed London Jewelers’ newest jewellery boutique in Short Hills, New Jersey to be a retail destination, allowing visitors to peruse endless jewellery displays, try things on, and have fun with it – because the selection process should be just

Shopping 147
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36 shopper marketing and retail statistics you need to know

Tokinomo

The retail industry is constantly changing. Due to various external factors such as rising inflation or the COVID pandemic, customers are expecting much more from brands and retailers. To make sure that you are ahead of the curve, we’ve prepared a list with the most important shopper marketing and experience statistics you need to know.

Marketing 264
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Scaling Up Sales in Enterprises: Weighing Discounts Against Free Shipping

Wiser

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. Discounts have been a traditional marketing tactic for as long as commerce itself has existed. The psychological allure of getting a product for less than its original price is undeniably effective, enticing customers to purchase more.

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Walmart is Following Amazon’s Marketplace Playbook, but it has an Ace in the Hole — its 4,600 Stores

Retail TouchPoints

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2. Open that platform to third-party sellers 3. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Sell those sellers advertising opportunities so they have a better chance of standing out amid the ever-growing crowd of other sellers.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Retail media: How retailers are becoming advertising giants

Retail Gazette

Shoppers browsing their favourite websites, from Argos to Amazon, may be bombarded with a raft of deals, however some may be more prominent than others. The positioning of product listings is just one way brands are working with retailers to advertise to the huge audience that many shopping websites attract. With millions of visitors each month – the UK’s most visited site Amazon gets 286m hits a month, according to SEM Rush – it’s no surprise why brands are trying to rea

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The barcode turns 50 and continues to transform the future

Inside Retail

The barcode is ubiquitous, found on every packaged product, from groceries and toiletries to pharmaceuticals and electronics. It is the silent but essential identifier of products that have revolutionised how we shop, sell, and transport goods. Without it, the modern global supply chain would be unimaginable. The barcode was initially developed to improve the checkout experience and inventory management in the grocery sector and it is now used in almost every industry and sector.

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Pangaia Debuts Peer-to-Peer Resale Platform Powered by Digital IDs

Retail TouchPoints

Sustainable clothing brand Pangaia has teamed up with resale platform Archive to debut Pangaia ReWear, a peer-to-peer resale program that will enable one-click selling through an integration with Eon Digital IDs. The ReWear marketplace will initially launch in the UK with plans to expand to additional markets worldwide. “Pangaia ReWear is more than just a resale platform,” said Pangaia Collective in a statement.

Apparel 257
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Customer Satisfaction Management: The Key to Sustained Brand Leadership

Wiser

Customer satisfaction is not just important—it’s essential. The success of any business largely depends on happy customers. Businesses that prioritize customer satisfaction tend to not only retain their existing customers but also often attract new ones. It is not just about selling a product or service, but about delivering an experience that leaves the customer feeling valued, satisfied, and ready to tell their friends and family about the experience.

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Asic sues PayPal over unfair contract term with businesses

Inside Retail

PayPal Australia is facing legal proceedings lodged by the Australian Securities & Investment Commission (Asic) after discovering an unfair term in the company’s contracts with small businesses. The term appears in PayPal’s User Agreement, one of several documents that form its contract with Australian business account holders. Under this term, business account holders have 60 days to notify PayPal of any errors or discrepancies in fees that it has charged them, or else accept those fees as

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Drone delivery, AR in Retail, and Holiday shopping trends - Weekly Snacks #70

Tokinomo

Campaign corner Fansville. With the start of season 6 of 'Fansville,' numerous college football enthusiasts are depicted in a state of turmoil due to the transformative shifts in the sport they hold dear. To address these uncertainties, Dr Pepper promotes its range of beverages as a means to discover 'fanswers' – solutions to these inquiries – offering a sense of familiarity and consistency amid the changes.

Shopping 246
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How MACH Technologies Help Retailers Foster a Dynamic Customer Experience

Retail TouchPoints

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Case in point: according to McKinsey’s 2022 Global Survey on digital strategy and investments , most brands report much lower than expected revenue increases from their digital transformations.

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SunnyD Vodka Seltzer and Other Alcohol That Looks Like Juice Is Everywhere. Some States Are Cracking Down To Avoid Confusing Shoppers.

Retail Wire

Two U.S. states, Illinois and Virginia, are taking steps to separate alcoholic beverages designed to resemble popular juice drinks from their non-alcoholic counterparts on store shelves. Beverage companies have introduced alcoholic versions of well-known non-alcoholic beverages, often with similar branding and logos. Regulators are concerned that these products could confuse shoppers, particularly parents looking for.

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As it turns 10, fragrance brand Lumira opens luxury flagship in Sydney

Inside Retail

Independent luxury fragrance brand Lumira has opened its first store – in Paddington, Sydney. The opening of the boutique coincides with the brand’s 10th-anniversary celebrations. The store will feature the brand’s complete range of perfumes, body care and home fragrance products along with exclusive limited-edition novelties. Image source: Supplied Founded in 2013 by Almira Armstrong, the Australian brand says it has taken a “bold and unique approach” to fragrance creation.

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Elizabeth Arden – Experiential Event Sites

Retail Focus

During summer 2023, Impact Retail were challenged to design & deliver an enviable beauty experience for Elizabeth Arden. And they certainly delivered. Leveraging some of the most vital beauty trends in modern retail, the exclusive pop-up sites within Boots stores have been wonderfully received by peers and consumers alike. Elizabeth Arden’s eponymous founder was a pioneer in the skincare industry, acting as inspiration for many brands in the beauty sector today, which makes this pop-up so

Consumer 162
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Jean Dousset’s New Flagship Shines Bright as a Diamond

Retail TouchPoints

Jean Dousset, a brand that specializes in designing lab-grown diamond jewelry, has opened its first flagship boutique in West Hollywood, Calif. Created in partnership with Design, B **s , the store represents the intersection of design, heritage and the future of luxury jewelry, reaffirming Jean Dousset’s recent rebrand and transformation to focus solely on lab-grown diamond jewelry.

Jewelry 284
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American Eagle Outfitters Lifts Revenue Forecast on Steady Demand

Retail Wire

American Eagle Outfitters has raised its annual revenue forecast, mirroring Abercrombie & Fitch, as it anticipates steady demand for its products despite ongoing high inflation. Despite reporting second-quarter revenue in line with expectations, the company’s shares fell around 3% in extended trading, though they have gained over 45% in the quarter.

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Vegan fast-food chain Mr Charlie’s heads to Australia

Inside Retail

US vegan fast-food chain Mr Charlie’s is opening its first location in Australia – in Redfern, Sydney – during the next few weeks. Dubbed the ‘vegan McDonald’s’, Mr Charlie’s’ store will feature the fast food giant’s signature colours of red and yellow and sell its own version of a Happy Meal – the Frowny. Located on Cope Street next to the Aboriginal Employment Strategy offices, the venue will also offer other plant-based dishes including three different types of burgers, an alt-chicken b

Location 279
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Bond Street, Chelmsford boosts retail and restaurant line up

Retail Focus

P-THREE, the specialist real estate agency and consultancy, has announced high-profile retail and restaurant signings on behalf of Aquila Holdings, the landlord of premium shopping and leisure destination in Chelmsford. Leading the new entrants to join Bond Street is home and body cosmetics company, Rituals , which is set to open a 3,500 sq ft unit in early September.

Outdoor 147
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Jason Del Rey Explores the ‘Bare-Knuckled Battle’ Between Amazon and Walmart

Retail TouchPoints

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon , Walmart and how technology is transforming retail. He even brought his findings to the airwaves (so to speak) as host of the podcast, Land of the Giants: The Rise of Amazon. Now he is digging into the evolution of both Amazon and Walmart, and the ongoing battle between the two companies to reign in the commerce realm.

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Thieves Reportedly Stole $500,000 of Olive Oil After Drought Boosted Prices, Turning It Into ‘Liquid Gold’

Retail Wire

Thieves in Spain made off with $500,000 worth of extra virgin olive oil as prices for the liquid gold have surged due to drought and reduced production. The theft, which involved at least 50,000 liters of olive oil stored in a warehouse, prompted an investigation by the country’s Civil Guard. Spain’s olive oil production has.

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Federal government set to make ‘wage theft’ a criminal offence

Inside Retail

Australia’s Labour government will introduce legislation to close “loopholes” in workplace law, a move opposed by employer groups fearing higher costs. Workplace Minister Tony Burke has introduced a bill making it a criminal offence to deliberately underpay workers, with a maximum penalty of 10 years in jail and a maximum fine of $5.0 million.

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SHEIN & Klarna announce ‘In Pink We Trust’ UK Tour

Retail Focus

SHEIN and Klarna are excited to be hitting the road together on their immersive ‘In Pink We Trust’ tour bus this September. Stopping off at key shopping destinations across the country including London, Birmingham and Manchester, visitors will be able to experience the world of SHEIN by discovering new knitwear, denim, partywear and accessory collections in the decadent walk-in wardrobe.

Fashion 147
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

Retail TouchPoints

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. The folks at the Federal Trade Commission have carefully regulated these services for decades.

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Party City Set to Exit Bankruptcy With $1 Billion Debt Reduction

Retail Wire

Party City’s Chapter 11 bankruptcy plan, aimed at reducing approximately $1 billion in debt, has received approval from a U.S. bankruptcy judge. This plan will transfer all of the equity value to the retailer’s lenders and is expected to strengthen the business, leading to the closure of only a few out of its nearly 800.

Planning 199
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The Berry Tea Shop launches equity crowdfunding to scale business

Inside Retail

Craft tea retailer The Berry Tea Shop has launched an equity crowdfunding campaign via Birchal as it seeks to scale the business and expand its product portfolio. The money raised will be used primarily to secure a new warehouse, venture into wholesale, scale marketing efforts, and introduce new products – including developing a ready-to-drink range.

Shopping 276
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Tesco offers staff bodycams as physical assaults soar by a third

Retail Gazette

Tesco workers are being offered body cameras following an increase in violent attacks, according to the grocer’s CEO. Physical assaults at the grocery giant have risen by a third since 2022, Ken Murphy said in The Mail on Sunday , as he called for stricter laws for the perpetrators. Although recent law changes have made attacking a shop employee an “aggravating factor” in convictions, Murphy said he wanted “abuse or violence towards retail workers” to become an offe

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Barneys New York Finds a New Home at Forever 21

Retail TouchPoints

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand. On the surface the collaboration might not make much sense, given that Forever 21 and Barneys hail from opposite ends of the fashion spectrum.

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Panera Bread Slashes Dozens of Popular Menu Items, Including Kids Meals, From Certain Stores as the Chain Tries To Simplify Operations

Retail Wire

Panera Bread is simplifying its menu by slashing nearly 50 items in select test market stores, including flatbread pizzas, kids’ meals, the steak and white cheddar sandwich, baked goods, and salads. The move, aimed at providing faster service and streamlining operations, is being tested in less than 3% of Panera’s nationwide bakery-cafes.

Marketing 189
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“Mobilising dormant goods”: Circonomy on revitalising the secondhand market

Inside Retail

With affordability and sustainability remaining top of mind for Australian consumers, an increasing number of individuals are turning to and relying on second-hand products. According to Statista , the second-hand market’s value in Australia exceeded $60 billion in 2022, with 85 percent of Australian households having unused or unwanted items.

Marketing 273
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Traditional Korean pavilions inform open-sided Aesop store in Seoul

Dezeen

Skincare brand Aesop has collaborated with designer Samuso Hyojadong to create a store in Seochon, Seoul , that features an open facade and an oversized stone plinth. Positioned in one of the oldest neighbourhoods of Seoul's Jongno-gu district, the Seochon outlet was created to "fit harmoniously within its local context", according to Aesop's design team.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a