Retail Focus

SEPTEMBER 5, 2023

Shopping is an experience. You can have all the sparkling jewels, intricate designs, and sophisticated styles in-store, but if people don’t want to come, they will stick to online shopping from the couch. Taking this into consideration, NELSON Worldwide designed London Jewelers’ newest jewellery boutique in Short Hills, New Jersey to be a retail destination, allowing visitors to peruse endless jewellery displays, try things on, and have fun with it – because the selection process should be just

Shopping 147

Shopping Boutique Location ATS 147

Tokinomo

SEPTEMBER 5, 2023

The retail industry is constantly changing. Due to various external factors such as rising inflation or the COVID pandemic, customers are expecting much more from brands and retailers. To make sure that you are ahead of the curve, we’ve prepared a list with the most important shopper marketing and experience statistics you need to know.

Marketing 264

Marketing Retail Trends 264

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. Discounts have been a traditional marketing tactic for as long as commerce itself has existed. The psychological allure of getting a product for less than its original price is undeniably effective, enticing customers to purchase more.

Shipping 148

Shipping Payment Services Returns Consumer 148

Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2. Open that platform to third-party sellers 3. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Sell those sellers advertising opportunities so they have a better chance of standing out amid the ever-growing crowd of other sellers.

Fulfillment 312

Fulfillment Advertising Customer Experience Marketing 312

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Customer Experience

Retail Gazette

SEPTEMBER 5, 2023

Shoppers browsing their favourite websites, from Argos to Amazon, may be bombarded with a raft of deals, however some may be more prominent than others. The positioning of product listings is just one way brands are working with retailers to advertise to the huge audience that many shopping websites attract. With millions of visitors each month – the UK’s most visited site Amazon gets 286m hits a month, according to SEM Rush – it’s no surprise why brands are trying to rea

Advertising 118

Advertising Grocer Payment Services Consumer 118

Inside Retail

SEPTEMBER 4, 2023

The barcode is ubiquitous, found on every packaged product, from groceries and toiletries to pharmaceuticals and electronics. It is the silent but essential identifier of products that have revolutionised how we shop, sell, and transport goods. Without it, the modern global supply chain would be unimaginable. The barcode was initially developed to improve the checkout experience and inventory management in the grocery sector and it is now used in almost every industry and sector.

Checkout 246

Checkout Inventory Management Promotions Point of Sale 246

Retail Focus

SEPTEMBER 6, 2023

Starting a new retail store is more than just setting out products for sale. It’s about creating an engaging and memorable experience right from the grand opening. With careful planning, precise timing, spellbinding storefront decor, and tailored advertising, your initial launch could pave the way for your immense success in the retail industry.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

Retail TouchPoints

SEPTEMBER 5, 2023

Sustainable clothing brand Pangaia has teamed up with resale platform Archive to debut Pangaia ReWear, a peer-to-peer resale program that will enable one-click selling through an integration with Eon Digital IDs. The ReWear marketplace will initially launch in the UK with plans to expand to additional markets worldwide. “Pangaia ReWear is more than just a resale platform,” said Pangaia Collective in a statement.

Apparel 262

Apparel Fashion Planning Marketing 262

Wiser

SEPTEMBER 6, 2023

Customer satisfaction is not just important—it’s essential. The success of any business largely depends on happy customers. Businesses that prioritize customer satisfaction tend to not only retain their existing customers but also often attract new ones. It is not just about selling a product or service, but about delivering an experience that leaves the customer feeling valued, satisfied, and ready to tell their friends and family about the experience.

Management 147

Management Returns Customer Experience Advertising 147

Inside Retail

SEPTEMBER 6, 2023

PayPal Australia is facing legal proceedings lodged by the Australian Securities & Investment Commission (Asic) after discovering an unfair term in the company’s contracts with small businesses. The term appears in PayPal’s User Agreement, one of several documents that form its contract with Australian business account holders. Under this term, business account holders have 60 days to notify PayPal of any errors or discrepancies in fees that it has charged them, or else accept those fees as

Accounting 279

Accounting 279

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Tokinomo

SEPTEMBER 4, 2023

Campaign corner Fansville. With the start of season 6 of 'Fansville,' numerous college football enthusiasts are depicted in a state of turmoil due to the transformative shifts in the sport they hold dear. To address these uncertainties, Dr Pepper promotes its range of beverages as a means to discover 'fanswers' – solutions to these inquiries – offering a sense of familiarity and consistency amid the changes.

Shopping 246

Shopping Promotions Marketing 246

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Case in point: according to McKinsey’s 2022 Global Survey on digital strategy and investments , most brands report much lower than expected revenue increases from their digital transformations.

Customer Experience 290

Customer Experience Consumer Management Shopping 290

Retail Wire

SEPTEMBER 7, 2023

Two U.S. states, Illinois and Virginia, are taking steps to separate alcoholic beverages designed to resemble popular juice drinks from their non-alcoholic counterparts on store shelves. Beverage companies have introduced alcoholic versions of well-known non-alcoholic beverages, often with similar branding and logos. Regulators are concerned that these products could confuse shoppers, particularly parents looking for.

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Inside Retail

SEPTEMBER 6, 2023

Independent luxury fragrance brand Lumira has opened its first store – in Paddington, Sydney. The opening of the boutique coincides with the brand’s 10th-anniversary celebrations. The store will feature the brand’s complete range of perfumes, body care and home fragrance products along with exclusive limited-edition novelties. Image source: Supplied Founded in 2013 by Almira Armstrong, the Australian brand says it has taken a “bold and unique approach” to fragrance creation.

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Boutique 279

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Accounting

Retail Focus

SEPTEMBER 7, 2023

During summer 2023, Impact Retail were challenged to design & deliver an enviable beauty experience for Elizabeth Arden. And they certainly delivered. Leveraging some of the most vital beauty trends in modern retail, the exclusive pop-up sites within Boots stores have been wonderfully received by peers and consumers alike. Elizabeth Arden’s eponymous founder was a pioneer in the skincare industry, acting as inspiration for many brands in the beauty sector today, which makes this pop-up so

Consumer 162

Consumer Location Marketing 162

Retail TouchPoints

SEPTEMBER 6, 2023

Jean Dousset, a brand that specializes in designing lab-grown diamond jewelry, has opened its first flagship boutique in West Hollywood, Calif. Created in partnership with Design, B **s , the store represents the intersection of design, heritage and the future of luxury jewelry, reaffirming Jean Dousset’s recent rebrand and transformation to focus solely on lab-grown diamond jewelry.

Jewelry 289

Jewelry Boutique Consumer Customer Experience 289

Retail Wire

SEPTEMBER 7, 2023

American Eagle Outfitters has raised its annual revenue forecast, mirroring Abercrombie & Fitch, as it anticipates steady demand for its products despite ongoing high inflation. Despite reporting second-quarter revenue in line with expectations, the company’s shares fell around 3% in extended trading, though they have gained over 45% in the quarter.

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Inside Retail

SEPTEMBER 5, 2023

US vegan fast-food chain Mr Charlie’s is opening its first location in Australia – in Redfern, Sydney – during the next few weeks. Dubbed the ‘vegan McDonald’s’, Mr Charlie’s’ store will feature the fast food giant’s signature colours of red and yellow and sell its own version of a Happy Meal – the Frowny. Located on Cope Street next to the Aboriginal Employment Strategy offices, the venue will also offer other plant-based dishes including three different types of burgers, an alt-chicken b

Location 279

Location 279

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

SEPTEMBER 6, 2023

P-THREE, the specialist real estate agency and consultancy, has announced high-profile retail and restaurant signings on behalf of Aquila Holdings, the landlord of premium shopping and leisure destination in Chelmsford. Leading the new entrants to join Bond Street is home and body cosmetics company, Rituals , which is set to open a 3,500 sq ft unit in early September.

Outdoor 147

Outdoor Management Shopping Planning 147

Retail TouchPoints

SEPTEMBER 5, 2023

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon , Walmart and how technology is transforming retail. He even brought his findings to the airwaves (so to speak) as host of the podcast, Land of the Giants: The Rise of Amazon. Now he is digging into the evolution of both Amazon and Walmart, and the ongoing battle between the two companies to reign in the commerce realm.

Merchant Services 289

Merchant Services Fulfillment Advertising Accounting 289

Retail Wire

SEPTEMBER 7, 2023

Thieves in Spain made off with $500,000 worth of extra virgin olive oil as prices for the liquid gold have surged due to drought and reduced production. The theft, which involved at least 50,000 liters of olive oil stored in a warehouse, prompted an investigation by the country’s Civil Guard. Spain’s olive oil production has.

ATS 202

ATS 202

Inside Retail

SEPTEMBER 3, 2023

Australia’s Labour government will introduce legislation to close “loopholes” in workplace law, a move opposed by employer groups fearing higher costs. Workplace Minister Tony Burke has introduced a bill making it a criminal offence to deliberately underpay workers, with a maximum penalty of 10 years in jail and a maximum fine of $5.0 million.

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Customer Experience

Retail Focus

SEPTEMBER 5, 2023

SHEIN and Klarna are excited to be hitting the road together on their immersive ‘In Pink We Trust’ tour bus this September. Stopping off at key shopping destinations across the country including London, Birmingham and Manchester, visitors will be able to experience the world of SHEIN by discovering new knitwear, denim, partywear and accessory collections in the decadent walk-in wardrobe.

Fashion 147

Fashion Accessories Location Shopping 147

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. The folks at the Federal Trade Commission have carefully regulated these services for decades.

Merchant Services 284

Merchant Services Payment Services Consumer Customer Experience 284

Retail Wire

SEPTEMBER 7, 2023

Party City’s Chapter 11 bankruptcy plan, aimed at reducing approximately $1 billion in debt, has received approval from a U.S. bankruptcy judge. This plan will transfer all of the equity value to the retailer’s lenders and is expected to strengthen the business, leading to the closure of only a few out of its nearly 800.

Planning 199

Planning ATS 199

Inside Retail

SEPTEMBER 7, 2023

Craft tea retailer The Berry Tea Shop has launched an equity crowdfunding campaign via Birchal as it seeks to scale the business and expand its product portfolio. The money raised will be used primarily to secure a new warehouse, venture into wholesale, scale marketing efforts, and introduce new products – including developing a ready-to-drink range.

Shopping 276

Shopping Wholesale Accessories Marketing 276

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Marketing

Retail Gazette

SEPTEMBER 3, 2023

Tesco workers are being offered body cameras following an increase in violent attacks, according to the grocer’s CEO. Physical assaults at the grocery giant have risen by a third since 2022, Ken Murphy said in The Mail on Sunday , as he called for stricter laws for the perpetrators. Although recent law changes have made attacking a shop employee an “aggravating factor” in convictions, Murphy said he wanted “abuse or violence towards retail workers” to become an offe

Supermarket 144

Supermarket Grocer Shopping ATS 144

Retail TouchPoints

SEPTEMBER 8, 2023

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand. On the surface the collaboration might not make much sense, given that Forever 21 and Barneys hail from opposite ends of the fashion spectrum.

Fast Fashion 279

Fast Fashion ATS Fashion Department Stores 279

Retail Wire

SEPTEMBER 6, 2023

Panera Bread is simplifying its menu by slashing nearly 50 items in select test market stores, including flatbread pizzas, kids’ meals, the steak and white cheddar sandwich, baked goods, and salads. The move, aimed at providing faster service and streamlining operations, is being tested in less than 3% of Panera’s nationwide bakery-cafes.

Marketing 189

Marketing ATS 189

Inside Retail

SEPTEMBER 7, 2023

With affordability and sustainability remaining top of mind for Australian consumers, an increasing number of individuals are turning to and relying on second-hand products. According to Statista , the second-hand market’s value in Australia exceeded $60 billion in 2022, with 85 percent of Australian households having unused or unwanted items.

Marketing 273

Marketing Consumer Returns Planning 273

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience