Sat.Dec 16, 2023 - Fri.Dec 22, 2023

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The Christmas Song Retail Workers Hate Most is…

Retail TouchPoints

The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit year after year. Sure, these tracks may get us in a festive mood, but for retail workers listening to them on what can feel like a truly endless loop they could also lead to madness. New research from customer feedback company HappyOrNot reveals that not all holiday hits are created equal for store associates.

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In pictures: The 10 best store openings of 2023

Retail Gazette

2023 saw a resurgence in the high street, with a raft of high-profile store openings. Retail Gazette rounds up the best new stores of the year that have created a real buzz on the high street. HMV, Oxford Street To the delight of music – and er, pop culture fans – last month HMV reopened the doors to its Oxford Street flagship after a four-year absence.

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What are the Benefits of Oak Laminate Flooring?

Retail Focus

Laminate is becoming increasingly realistic and it has a huge number of benefits. If you have a busy household then laminate is a fantastic choice too. If you want to find out more about laminate or what benefits it has to offer then the only thing you have to do is take a look below. Easy Manufacturing Process One thing to know about oak laminate flooring is that it has a photo image that has several high-density and protective layers.

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Holiday Retail Trends 2023: Essential Insights for Online Brands & Retailers

Wiser

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Best of 2023: Is private equity ownership slowly killing retail?

Retail Gazette

The tale of Britain’s two private equity-owned supermarket buyouts took a new turn when Asda owners the Issa brothers unveiled a £2.3bn merger between the supermarket chain and the UK and Ireland operations of their other business, petrol station giant EG Group earlier this year. The proceeds from the tie-up will be used to pay down EG Group’s climbing debt pile.

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The Top 5 Retail Remix Episodes of 2023

Retail TouchPoints

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

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The real impact of pop culture moments on style

Retail Dive

Findings from Stitch Fix’s 2024 Style Forecast report illuminate how cultural phenomena are influencing our decisions when getting dressed.

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Year in Review 2023: Tokinomo’s news, awards, and best campaigns

Tokinomo

2023 marked a year of unparalleled achievement for Tokinomo, characterized by groundbreaking innovations, influential participation in key events, and notable recognition in the retail marketing sphere.

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Winning Strategies for Maximizing Digital Share of Shelf

Wiser

Prioritizing your digital share of shelf is paramount if you want to get ahead in the eCommerce space. This critical metric, reliant on online product visibility and positioning, holds significant sway over brand awareness, customer preference, and ultimately, sales performance. With the surge in eCommerce, understanding and leveraging the concept becomes a requisite for businesses wanting to maintain a competitive edge.

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ARA predicts $9 billion spendathon over the last week before Christmas

Inside Retail

Shoppers in Australia will spend an additional $9 billion during the final week before Christmas, according to the re-forecast by the Australian Retailers Association (ARA), in conjunction with Roy Morgan. This will bring spending for the November-December 24 trading period up to $67.4 billion, an increase of 1 per cent from last year. Across the pre-Christmas period, food spending is expected to reach $27 billion, up 3.2 per cent from last year.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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7 Stories that Shaped 2023 — and What They Foretell for 2024

Retail TouchPoints

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). 1. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign

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Hyperloop One Ends Dreams of High-Speed Travel

Retail Wire

Known for its revolutionary idea of zipping humans through a vacuum at breakneck speeds, Hyperloop One has regrettably announced its closure.

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Personalized shopping, retail trends, and sustainable food brands - Weekly Snacks #85

Tokinomo

Campaign corner Santa’s wish. Santa, in a nationwide letter, has requested savory snacks instead of cookies this year, suggesting Canadians leave out chips. Research by Frito Lay Canada and Angus Reid Forum shows that 68% of Canadians sometimes prefer savory holiday snacks. Frito Lay is advocating for this new tradition, aligning with their popular brands like Lay's®, Doritos®, and Cheetos®.

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Struggling Farfetch sold to South Korean retail firm Coupang

Inside Retail

New York-listed South Korean e-commerce giant Coupang has rescued Farfetch Holdings from the brink of bankruptcy through an acquisition that grants the luxury platform access to US$500 million of capital to stay afloat. “Farfetch will rededicate itself to providing the most elevated experience for the world’s most exclusive brands while pursuing steady and thoughtful growth as a private company,” said Bom Kim, founder and CEO of Coupang.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Walmart Brings BNPL to Self-Checkout in 4,500 Stores Via Expanded Partnership with Affirm

Retail TouchPoints

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

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Thrift Store Shopper Sells $3.99 Vase for Over $100K

Retail Wire

In a small Goodwill store in Hanover County, Virginia, thrift store shopper Jessica Vincent spotted an unusual green and burgundy striped vase with a price tag of only $3.99. This thrift store find would eventually net her over $100,000.

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UK consumers believe AI-powered pricing and promotions add the most value to their buying journeys, research by Intellias reveals

Retail Focus

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the global retail technology partner, reveals. Top 5 areas where AI delivers the most value to UK consumers:- 1 – Pricing and promotions – 28% 2 – Loyalty – real-time personalised rewards – 18% 3 – Product discovery when searchin

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Collins Foods faces class action suit from KFC workers

Inside Retail

Franchisee Collins Foods has confirmed the receipt of a class action claim from certain KFC employees who allegedly were not provided paid 10-minute rest breaks. Shine Lawyers filed the lawsuit at the Federal Court of Australia on behalf of these employees who worked at certain KFC stores from December 4, 2017 to December 4, this year. “Collins Foods takes all its obligations under the Fair Work Act and KFC National Enterprise Agreement very seriously, including the obligation to allow emp

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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4 Ways QR Codes are Transforming the Retail Shopping Experience

Retail TouchPoints

The next era for retail is already underway, and it all starts with the simple but powerful scan of a code. Nearly 50 years ago, UPC barcodes changed the game for retailers everywhere, and now we’re on the cusp of another massive transformation. According to GS1 US, a member of the GS1 global not-for-profit organization that develops and maintains global standards for barcodes, by 2027, 2D (two-dimensional) barcodes will become the de facto solution for CPG brands and retailers around the

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Microsoft and TomTom Partner To Create Conversational AI Assistant for Cars

Retail Wire

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

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TRILUX’s E-Line Next and B.Veo meet Dubai’s dynamics In Madinat Badr’s AllDay supermarket

Retail Focus

At the heart of the vibrant “Madinat Badr,” one of Dubai’s luxurious new development districts, the 93rd branch of the AllDay supermarket chain opened its doors in the spring. Collaborating closely with TRILUX, AllDay embarked on a transformational journey to redefine its approach to lighting. At the heart of the vibrant “Madinat Badr,” one of Dubai’s luxurious new development districts, the 93rd branch of the AllDay supermarket chain opened its doors in the s

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Luxury label Portia & Scarlett sold to American fashion company

Inside Retail

Australia-based formalwear brand Portia & Scarlett has been acquired by US wedding dress manufacturer Allure Bridals for an undisclosed sum. Allure Bridals said the strategic acquisition marks its venture into the prom and pageant space and will help expand the brand’s global reach. It will also “elevate the position” of both Portia & Scarlett and the Allure Bridals brand family. “This union marks a shared milestone, and seamlessly aligns with our mutual commitment to excelle

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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How AI is Being Utilized in the Last-Mile Logistics Space

Retail TouchPoints

Last-mile logistics is a complex and complicated facet of the business world that requires orchestrating many moving parts, meeting tight deadlines and addressing the needs of multiple stakeholders. In addition, several external factors — from weather to traffic to a lack of available parking — can disrupt the process. To enhance efficiency and increase productivity, many last-mile logistics companies have been quick to take advantage of the benefits of artificial intelligence.

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Maine Power Outages Delay Electric Vehicles Mandate

Retail Wire

Things came to a grinding halt in Maine when a merciless storm triggered widespread power outages, causing the state's foremost environmental agency to postpone a pivotal vote on a proposed electric vehicles mandate.

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Lidl becomes first UK supermarket to double paid maternity and adoption leave

Retail Gazette

Lidl GB has become the first supermarket to introduce 28 weeks full pay for colleagues on maternity or adoption leave. From 1 January 2024, the discount grocery giant will double paid maternity and adoption leave, with colleagues now benefiting from over six months of full-pay, up from 14 weeks. Aldi said the move will not only support parents, but also “set a new benchmark for others in the industry to follow” As part of a raft of new employment benefits , the discounter will also b

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Zoë Foster Blake reacquires major stake in Go-To Skincare

Inside Retail

Zoë Foster Blake along with her co-founders have taken full control of Go-To Skincare after acquiring collapsed beauty company BWX’s stake in the business. Blake is now the majority shareholder of Go-To Skincare after the share buyback from BWX, which acquired a 50.1 per cent stake in the skincare brand for $89 million in August 2021. BWX collapsed and entered voluntary administration in April, with KPMG Australia subsequently appointed receiver. “This transaction returns control of

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Beautyque NYC Debuts New Interactive VR Shopping App

Retail TouchPoints

Beauty retailer Beautyque NYC — which debuted in 2020 as the first 3D virtual beauty store — is testing out a new technological innovation in the beauty space: a virtual reality app that will allow users to immerse themselves in a virtual beauty store where they can interact with and shop for products. The brand got its virtual start out of necessity — Co-founders Sonia Khemiri and Sylvie Giret were finalizing the lease for their first SoHo store in March 2020 when the pandemic hit, Khemiri told

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Warner Bros. Discovery & Paramount Global Reveal Potential Merger

Retail Wire

Warner Bros. Discovery and Paramount Global are reportedly in the preliminary stages of merger discussions.

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Are retailers ready for peak returns season?

Retail Dive

E-commerce has surged at the end of the year, which could mean that more people than ever will bring back their purchases.

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New Balance opens its first ‘Grey Store’ in Asia Pacific

Inside Retail

Sports footwear and apparel manufacturer New Balance has opened its first Grey Store in the Southern Hemisphere – at Sydney’s The Galeries shopping centre. The store offers ‘Made in USA’ and ‘Made in UK’ collections as well as first access to new collabs and merchandise drops, with 80 per cent of the products available exclusively at the location. “The Galeries Grey Store has been designed to provide a high-end, luxe retail experience in the heart of Sydney and we can’t wait to see the reception

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!