Retail Focus

MAY 9, 2023

More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. It’s convenient for the customer and profitable for the business. With that said, many retail shops go through some delivery growing pains that hurt their reputation. In this article, we’ll look at 5 common problems that retail businesses face when implementing a delivery service or using a third party.

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Planning Management Customer Experience Shopping 130

Inside Retail

MAY 7, 2023

In a world where customers are bombarded with information as brands try to get more exposure, data silos continue to stand in the way of good customer experiences, according to Emarsys’ APAC VP of Revenue, Kristyn Wallace. “We collect data online and in stores, we have transaction data, and oftentimes it’s all kept in different places. “Then you have marketing or retail teams using all of these bits of data on their own without a consolidated plan around how to talk to cu

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Customer Experience Planning ATS Consumer 246

Cisco Retail

MAY 10, 2023

Recently I talked about how we need to “ step up security” on the heels of our Cisco Cybersecurity Readiness Index: Resilience in a Hybrid World report.

ATS 98

ATS 98

Retail TouchPoints

MAY 8, 2023

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research from Analytic Partners, 63% of marketers that increased their marketing investment during the financial crisis of 2008 generated a positive ROI.

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Marketing Returns Advertising Marketing Spend 312

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Customer Experience

Retail Dive

MAY 9, 2023

Although retail sales are expected to increase, “we’re not seeing the explosive demand we saw the past two years,” the NRF said.

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Tokinomo

MAY 9, 2023

In-store, online, omnichannel, and multichannel. No matter the channel shoppers choose, we all have the same goal - to provide an amazing experience for our customers. With this in mind, we are excited to announce the first-ever In-store Disrupt event powered by Tokinomo.

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Advertising 246

Retail TouchPoints

MAY 12, 2023

We’re three years removed from the pandemic’s Great Resignation, and talent shortages remain across all industries, including construction, trades and other sectors requiring maintenance and repair technicians. Nearly 25% of construction workers are older than 55 — a growing trend that may see an industry short of over 340,000 workers by 2024. Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap.

Customer Experience 344

Customer Experience Management Marketing 344

Retail Wire

MAY 11, 2023

Adidas CEO Bjoern Gulden said the company plans to sell some of its Yeezy stock and donate part of the proceeds to international organizations. The athleticwear ended sales of the brand last year after Ye, formerly known as Kanye West, made a series of antisemitic comments. Ye will still be entitled to 15 percent of the sales of all Yeezy merchandise.

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Planning 242

Tokinomo

MAY 9, 2023

Campaign corner Stay smart. In Smartwater’s commercial , Pete Davidson's working smart by just video-calling in for his Smartwater spokesperson gig. He's got this Robo-Pete thing that does all the same stuff he does, so he gets to chill on the water while still getting the job done. And, he's even acting as a fancy water dispenser for the crew. Only downside is that it might be a bit awkward.

Shopping 246

Shopping 246

Inside Retail

MAY 9, 2023

The Labour government’s new federal budget has promised a host of relief measures to small businesses and retailers to curb the rising cost of living and inflationary pressures. Australian Retailers Association CEO Paul Zahra said cost-of-living relief was “front of mind” for retailers and consumers alike. “Australians are rightfully keeping a close eye on cost-of-living reprieve, but so too are retailers – with discretionary spending beginning to significantly soften in the wake of inflation an

Supermarket 246

Supermarket Management Consumer 246

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Retail TouchPoints

MAY 11, 2023

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. and two permanent regional distribution hubs in Newnan, Ga. and Fort Worth, Texas. The off-price retailer also is planning to expand its existing Jonesville, S.C. and Amsterdam, N.Y. facilities. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of froze

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Planning Customer Experience Location Marketing 341

Retail Focus

MAY 9, 2023

Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. With the rise of e-commerce, retailers must find new ways to attract customers to physical stores and give more meaning to their visit; one way to do this is by creating a more engaging and immersive experience.

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Customer Experience Visual Merchandising Shopping Accessories 173

Retail Dive

MAY 11, 2023

Cathy Smith, most recently chief financial officer at Bright Health Group, is taking the job left open by Anne Bramman last year.

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ATS 137

Inside Retail

MAY 10, 2023

Multibrand outdoor apparel retailer KMD Brands has appointed Megan Welch as CEO of Kathmandu. Welch has extensive global brand and product experience and joins Kathmandu from Crocs where she served as senior VP and GM for Asia Pacific, based in Singapore. Michael Daly, Group CEO and MD of KMD Brands, welcomed Welch and said she has a “proven track record for growth and strong international experience”.

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Outdoor Wholesale Apparel ATS 245

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

MAY 12, 2023

Nordstrom has appointed Cathy R. Smith as its new CFO, effective May 29, 2023. Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. Most recently, she was Chief Administrative Officer and CFO at Bright Health Group. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

Finance 340

Finance Accounting Planning ATS 340

Retail Focus

MAY 10, 2023

REISS, the premium international fashion brand, has selected centre:mk, one of the top 10 retail and leisure destinations in the UK, for its latest location and key site in the region. The new store, set to open on Silbury Arcade this summer, will showcase 1,884 sq ft of REISS’ modern womenswear, menswear, accessories, and childrenswear. For the last five decades, REISS has established a unique style of attainable-luxury collections showcasing unwavering elegance and attracting a loyal following

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Location Fashion Accessories Customer Experience 147

Retail Wire

MAY 12, 2023

Baby food and formula prices were up 8.8 percent year-over-year in April with manufacturers blaming government regulations developed to avoid a repeat of last year’s infant formula shortage. Manufacturers have invested in quality control technology to ensure that products meet the government’s safety standards.

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Inside Retail

MAY 9, 2023

New data from Colliers shows luxury retail and fine-dining services across Australian CBDs continue to perform well despite rising living costs. According to Colliers’ research, Australian consumers have spent 27 per cent on dining and restaurant services in the year’s first quarter. This growth is led by millennials, people aged between 25 to 39, who have overtaken Baby Boomers as the largest generational group in Australia, now accounting for 22 per cent or 5.6 million of the population.

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Consumer Accounting Retail Marketing Marketing 244

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

MAY 12, 2023

An affiliate of brand management company Bluestar Alliance has purchased the U.S.-based wholesale and retail business assets of the Scotch & Soda brand, which will allow its products to be sold in retail stores across the country. Currently the Amsterdam-based brand’s apparel, eyewear, fragrances and accessories are available in stores across Europe, North America, the Middle East, Africa and Australia.

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Wholesale Accessories Apparel Brand Management 330

Retail Focus

MAY 12, 2023

The retail group Carrefour has renewed its trust in Pricer as their exclusive supplier of electronic shelf label (ESL) solutions for three years. The agreement covers new installations and replacement to optimize their store automation and communication solution. The agreement with Carrefour, Pricer’s customer since 20 years and one of Europe’s largest retailers, contains no commitments with regard to volumes or amounts. “Due to their outstanding service, we have selected Pricer as our par

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ATS Promotions 130

Retail Wire

MAY 12, 2023

Amazon.com currently holds a three percent share of the U.S. grocery market, well behind Walmart’s 30 percent and Kroger’s 11 percent. Costco, Albertsons, Ahold Delhaize and Publix are also ahead of Amazon, which plans to continue scaling its grocery business despite a recent pullback on new store openings.

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Planning Marketing 130

Inside Retail

MAY 10, 2023

The 2023 Federal Budget appeared to be about striking a balance between combating inflation, while also providing cost of living relief for Australian households and businesses. It comes amid a challenging economic period, with the inflation rate well above the 2-3 per cent band targeted by the Reserve Bank. At the same time, retail sales have receded for two consecutive months – constituting a consumer recession.

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Consumer Returns Management ATS 244

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Customer Experience

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.

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Jewelry Accessories Shopping ATS 311

Retail Focus

MAY 9, 2023

A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as products and services from retailers that tap into their sustainable values, the latest research from Asendia , the leader in international e-commerce and mail delivery solutions, reveals. Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report , including research of over 1,000 UK

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Fulfillment Fast Fashion Consumer Fashion 130

Retail Wire

MAY 12, 2023

The combination of Albertsons and Kroger’s retail media networks is at the heart of the merger deal between the two supermarket giants, according to Dean Rosenblum, senior research analyst for AllianceBernstein. “Long term, the biggest accelerator for profit growth for Kroger is not grocery. It’s actually retail media and advertising,” said Mr.

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Grocer Supermarket Advertising ATS 130

Inside Retail

MAY 10, 2023

Westfield mall owner Scentre Group says its strategy to increase footfall across its retail centres has helped boost its operating performance. In a trading update for the first 17 weeks of the year, the group said its shopping centres hosted 163 million customer visits – an increase of 20 million, or 13.7 per cent, over the corresponding period a year ago.

Shopping 244

Shopping 244

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Marketing

Retail TouchPoints

MAY 9, 2023

8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 million. The round was led by Koch Disruptive Technologies (KDT) with participation from existing investors Battery Ventures, Localglobe, Hetz, the Jesselson family and Silicon Valley Bank , now a division of First Citizens Bank. 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized acc

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Management Supply Chain Management Planning Marketing 311

Retail Dive

MAY 8, 2023

While the athletics giant has invested heavily in its own digtital channels and physical stores, the retailer is also trying to broaden its ecosystem to its wholesale partners.

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Wholesale 126

Retail Wire

MAY 11, 2023

Best Buy has lowered the price of its Totaltech membership program from $200 to $179.99 a year. The consumer electronics chain has also debuted tiers to the program, including a free option. “We’re excited about introducing a new tier of membership that we believe leverages the insights that we gained around member pricing being really important and really attractive to a lot of members and making that available to a much wider swath of customers,” said Patrick McGinnis, Best B

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Consumer 130

Inside Retail

MAY 10, 2023

Adelaide’s Harbour Town Premium Outlets centre has been put up for sale by private property developer, Lewis Land Group. Developed in 2003, the centre is Adelaide’s only purpose-built outlet shopping centre. It features 118 outlet stores and parking for 1480 vehicles and recently underwent a $12 million upgrade. Lewis Land Group CEO, Matthew McCarron, said the business is continuously exploring opportunities for growth over the long term.

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Shopping Marketing Management 244

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience