Retail TouchPoints

NOVEMBER 27, 2020

There is no doubt that retailers have faced many struggles as a result of the pandemic. Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success. Many struggled to adapt, resulting in a record number of bankruptcies, and in some cases complete closures, including industry stalwarts like Neiman Marcus, Lord & Taylor and J.Crew.

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Small Biz Trends

NOVEMBER 25, 2020

Black Friday shopping is likely to look a bit different this year. But there are still plenty of deals to be had. And many of them may appeal to business shoppers. Whether you’re looking for new computers, furniture, or clothing, many retailers are offering their best deals of the year. You can pick up items in stores in many cases or shop online.

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Accessories Finance Shopping Shipping 98

Dezeen

NOVEMBER 24, 2020

Japanese studio Lighting Planners Associates lit a white tree-like canopy for the interior refurbishment of the historic Nihombashi Mitsukoshi Main Store in Tokyo. The retail brand traces its history back to 1673 and a kimono fabric seller named Echigoya, while the department store was established in 1904. Japanese architect Kengo Kuma was brought on board to redesign the first floor in 2018, alongside Lighting Planners Associates.

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Department Stores Shopping ATS 98

Shopper Intelligence

NOVEMBER 23, 2020

If you’re a Category Manager are you the next CEO or stuck for life? “Let’s be realistic, if you stay in Category then the best you can hope for is heading up the Category Team. After that if you want to go up, you’ll have to get out.”. You might not have been told this as I once was, but you may already have the impression. As you move up the career ladder, you may start getting the advice to move out of Category, get more ‘breadth’.

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Customer Experience

Retail TouchPoints

NOVEMBER 24, 2020

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores. Some of the early events being held to promote the store include: UGG In-Store Giveaway: Shoppers who make a purchase at the store will have an opportunity to nominate an “everyday

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Retail Pro

NOVEMBER 25, 2020

Mobile POS systems can give sales-floor associates and customers flexibility, boost productivity and improve customer satisfaction. Mobility with Retail Pro Prism supports creative ways to sell and promotes faster queuing. Both are likely to appeal to the ways today’s customers … Continue reading → The post Using Retail Pro Prism POS on mobile for your 2020 curbside & COVID-careful holiday shopping setup first appeared on Retail Pro Blog.

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Fashion Retail

NOVEMBER 22, 2020

I enjoy analyzing patterns of motivation, connecting the dots that will impact on new trends. Where are we coming from? Having the ability to track and analyse will prevent the next black swan effect. Last December, Streetwear was declared dead by Virgil Abloh but it’s not. These are some of the factors that shaped this … More Who said Streetwear is dead.

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Customer Experience Fashion 78

Retail TouchPoints

NOVEMBER 25, 2020

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. She replaces Jan Singer, who has left to pursue other endeavors. Most recently, Wadle was President and CEO of Madewell , where she was instrumental in transforming the brand from a startup division to a high-growth industry leader.

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Cyber Till

NOVEMBER 26, 2020

3 mins read Consumer behaviour is changing as the impact of climate change and consumerism rise up the agenda. If retail is to remain relevant to consumers that expect the brands they shop with to help them do good, devoting budget to such initiatives is imperative. We partnered with Retail Gazette to survey retail technology leaders about their sustainable priorities over the next 12-months and produced a report which details investment in schemes such as product buy back, second hand selling,

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Shopping Consumer 52

CJ Retail Solutions

NOVEMBER 25, 2020

The retail auditing process explained. What is a retail audit? A retail audit is an objective evaluation of many aspects of a brand’s or retailer’s outlets, from merchandising to POS and general customer experience. The aim of retail auditing is to garner a wealth of insights on areas including brand impact and customer behaviour in store. It is only through this process that brands and retailers can ascertain where they stand in relation to the competition, and what they need to tweak in order

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Promotions Customer Experience Fashion Management 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Theatro

NOVEMBER 24, 2020

Theatro is proud to announce that it has received the 2020 Economic Development, Growth and Expansion (EDGE) Award for Entrepreneurship. For nearly four decades, the EDGE Award has recognized outstanding organizations and initiatives that create economic impact and sustain community involvement. This year, nine select Richardson businesses or projects received the honor granted by the Richardson Economic Development Partnership (REDP), Richardson Chamber of Commerce, and Richardson Rotary Clubs.

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Customer Experience Management ATS 52

Retail TouchPoints

NOVEMBER 24, 2020

Walmart has created a program that routes some Walmart.com orders to be fulfilled straight from its stores, both to reduce delivery times and pressure on the retailer’s fulfillment centers. The new approach will leverage Walmart’s 2,800 stores, which can reach two-thirds of the U.S., to speed up fulfillment during a hectic holiday season. “The advantages are clear: customers are happy with fast service, and we’re utilizing our full set of assets, which is good for our business,” said Tom Ward, S

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Shopper Motion

NOVEMBER 24, 2020

Having the right information is essential when it comes to planning and decision-making in our stores. Relying on sales figures can be a starting point when making important decisions in our stores, but analyzing our customers from another angle will give us more valuable information. If we put them at the center of our strategy, we will be satisfying their needs in a more precise way, therefore improving customer loyalty.

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Supermarket Accounting Promotions Management 52

Bindo

NOVEMBER 24, 2020

I read your blog, its really interesting and informative. I really like it your hard-work. You described your information very welled. Good luck for your work, Thank you so much for sharing such an informative post.

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Advertiser: Experience Retail Today

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Fashion

Retail Technology Review

NOVEMBER 25, 2020

Green last mile logistics provider, Urb-it has entered into a strategic partnership with leading order management platform Fluent Commerce. Together, Fluent Commerce and Urb-it will allow retailers to craft a seamless and sustainable omni-channel experience for their customers.

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Shipping Management 28

Retail TouchPoints

NOVEMBER 23, 2020

lululemon athletica has promoted Meghan Frank to CFO, making her the first woman to hold the role at the company. She brings more than 20 years of experience within the retail industry, including four years at lululemon. Frank has been interim co-CFO at the athleisure retailers since April, holding the position alongside VP and Controller Alex Grieve.

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Finance Promotions Planning ATS 278

Retail TouchPoints

NOVEMBER 25, 2020

GameStop , Express and Saks OFF 5TH all have deployed buy now, pay later services. GameStop is partnering with Sezzle , and Express and Saks OFF 5TH are both partnering with Klarna to offer the option to shoppers of paying for their purchases in four equal, interest-free payments. Sezzle is currently available at GameStop’s more than 3,300 U.S. retail stores, its ecommerce site and through the GameStop mobile app.

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Retail TouchPoints

NOVEMBER 24, 2020

Parents quickly grow skilled in hiding holiday presents from curious kids, using everything from high closet shelves to neighbors’ garages. But this year, with many gift recipients remaining in the house due to remote schooling and work-from-home orders, keeping presents under wraps has become yet another COVID-related challenge. Amazon has added several new customer-facing delivery features designed to improve the odds that a gift will actually surprise the giftee, including: Amazon Map Trackin

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail TouchPoints

NOVEMBER 23, 2020

CVS Health has named Neela Montgomery EVP and President of CVS Pharmacy/Retail, effective Nov. 30, with responsibility for overseeing the retailer’s 10,000 pharmacies across the U.S. Montgomery will report directly to Karen Lynch, who will become President and CEO of CVS Health in February 2021. Montgomery is a 20-year retail industry veteran whose most recent position was as CEO of Crate & Barrel , where she transformed the retailer’s online sales channel to account for more than half the c

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Retail TouchPoints

NOVEMBER 23, 2020

You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive in-store music. But have you really considered what your frontline needs to execute during this very different holiday shopping season? Pandemic fatigue is spilling over into the retail experience. People are tired of rules and restrictions. Your greeters are getting screamed at about personal and constitutional rights because they asked people to wear masks.

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Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off.

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Fulfillment Department Stores Customer Experience Returns 257

Retail TouchPoints

NOVEMBER 25, 2020

Like many brands dealing with COVID-19, DTC jewelry brand Mejuri was forced to focus intently on its online operations this year. The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At Mejuri, we view data as a strategic asset, especially when it helps us create more compelling customer experiences,” said Majed Masad, COO at Mejuri in an interview with Retail TouchPoints.

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Customer Experience

Retail TouchPoints

NOVEMBER 25, 2020

Disruption and innovation are common themes for 2020. America’s retailers and their workers have been on the front lines of the COVID-19 crisis, with grocers, pharmacies and other retailers working hard to make sure families have access to food, medicine and other needed goods and services. Adding to the stress of this year is a hurricane season that has been exceptionally busy.

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Retail TouchPoints

NOVEMBER 26, 2020

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer. So CLV has become a go-to measurement to determine the health of a business.

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Retail TouchPoints

NOVEMBER 23, 2020

Caleres plans to close 133 Naturalizer stores by the end of January 2021 and adjust its back-office infrastructure as the shoe retailer shifts to a digital focus. Additionally, Famous Footwear will continue its own recovery effort under newly-minted President Michael Edwards. Like many apparel retailers, Caleres has been struggling under the pandemic, with net sales down 18.3% year-over-year for Q3 2020.

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Retail TouchPoints

NOVEMBER 24, 2020

Silicon Valley FOP. Cyber Monday is a critical online event for retailers. Last year, research conducted by Adobe Analytics found that Cyber Monday brought in $9.4 billion in sales, including $3 billion from mobile customers alone. With the ongoing COVID-19 pandemic leaving many customers wary of entering brick-and-mortar stores this holiday season, the expectation is that these numbers will grow as retailers prioritize ecommerce over in-store sales.

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Retail TouchPoints

NOVEMBER 24, 2020

DICK’S Sporting Goods has promoted President Lauren Hobart to the roles of President and CEO, as of Feb. 1, 2021. Current Chairman and CEO Edward Stack will assume the role of Executive Chairman and continue as Chief Merchant. Hobart brings more than 25 years of finance, consumer and retail experience to the role. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017.

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Retail TouchPoints

NOVEMBER 23, 2020

CVS Health has named Neela Montgomery EVP and President of CVS Pharmacy/Retail, effective Nov. 30, with responsibility for overseeing the retailer’s 10,000 pharmacies across the U.S. Montgomery will report directly to Karen Lynch, who will become President and CEO of CVS Health in February 2021. Montgomery is a 20-year retail industry veteran whose most recent position was as CEO of Crate & Barrel , where she transformed the retailer’s online sales channel to account for more than half the c

Accounting 130

Accounting Store Operations 130

Retail TouchPoints

NOVEMBER 23, 2020

Caleres plans to close 133 Naturalizer stores by the end of January 2021 and adjust its back-office infrastructure as the shoe retailer shifts to a digital focus. Additionally, Famous Footwear will continue its own recovery effort under newly-minted President Michael Edwards. Like many apparel retailers, Caleres has been struggling under the pandemic, with net sales down 18.3% year-over-year for Q3 2020.

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Apparel Planning Consumer Shopping 130

Retail TouchPoints

NOVEMBER 23, 2020

lululemon athletica has promoted Meghan Frank to CFO, making her the first woman to hold the role at the company. She brings more than 20 years of experience within the retail industry, including four years at lululemon. Frank has been interim co-CFO at the athleisure retailers since April, holding the position alongside VP and Controller Alex Grieve.

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Finance Promotions Planning ATS 130

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance