Sat.Aug 29, 2020 - Fri.Sep 04, 2020

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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. But despite representing $309 billion in lost sales for U.S. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. They are expected to keep merchandise out of circulation due to COVID infection concerns and to provide employees with personal protection to prevent infec

Returns 334
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Clothing racks move along wheeled tracks in Los Angeles athletic store Reigning Champ

Dezeen

Vancouver studio Peter Cardew has designed this store in Los Angeles for an athletic wear clothing company to allude to the aesthetic of a gym. The Reigning Champ store at 115 South La Brea Avenue in Los Angeles features walls covered in white glazed tiles, concrete floors and wooden clothing rails – simple materials chosen by Peter Cardew to follow the style of a gymnasium.

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5 Modern Dynamic Pricing Trends

Wiser

Dynamic pricing is a strategy that all online retailers must pay attention to. It is a supply-and-demand-based pricing model than enables real-time price changes in order to make the most out of high demand, clear out stock when needed, or preserve stock when running low. To put it simply: dynamic pricing helps boost profit margins, revenue, and can complement any existing pricing model ( offering significant benefits ).

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WorkTrak+ Takes Retail Execution to the Next Level

Natural Insight

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Walmart+: Amazon Prime Competitor To Launch September 15

Retail TouchPoints

Walmart has announced that its long-rumored paid membership program, Walmart+, will be available on September 15. It will cost $12.95 per month or $98 annually and include a 15-day free trial period. At launch, members will have access to unlimited home deliveries for groceries and general merchandise — as quickly as the same day they are ordered. Other perks include fuel discounts at Walmart, Murphy USA and Murphy Express gas stations, and access to proprietary technology such as “Scan & Go

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Norm Architects balances "richness and restraint" in refresh of Alsterhaus' menswear department

Dezeen

Oak, grey stone and yellow-tinted glass are some of the materials that Norm Architects has used in its minimal makeover of the menswear section of German department store Alsterhaus. Alsterhaus is situated at the heart of Hamburg and first opened its doors in 1912. Spanning 24,000 square metres, the department store offers a mix of fashion, accessories, beauty products and homeware.

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How to Merchandise at the Shelf: A Data-Driven Approach

RepslyBlog

Mastering the retail channel is a massive opportunity for CPG brands, but those who have played in the space before know it takes a committed investment to reap the benefits. To make the most of that investment, CPG sales and marketing teams are putting data at the forefront of their retail execution efforts, unlocking the insight they need to master merchandising at the shelf by prioritizing and maximizing high-opportunity initiatives.

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How Hyperlocal Fulfillment Helped Loblaw Handle A Sudden 4X E-Commerce Surge

Retail TouchPoints

As an essential retailer, Canadian supermarket giant Loblaw was in a good position to weather the COVID-19 outbreak. However, when e-Commerce sales spike 4X in a matter of days, even strong retailers can feel the strain. Previously, Loblaw’s e-Commerce sales were a fraction of its brick-and-mortar business — but that was changing in a hurry. Loblaw offered same-day pickup even before the pandemic hit, but rising demand required the retailer to rethink how it handled its online business.

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Deep dive into Shopping Mall Analytics I

Shopper Motion

We have spoken at length in previous articles about the importance of analytical data to decision making for retailers. From how it can boost sales to how it enables the streamlining of promotional content placement and optimization of existing categories. All this remains true when applied to a larger space. Regardless of the scale of your business, it is a critical factor to have in-store analytics available to you on-demand.

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Seamless Shopping Journeys Attract Today’s Home Furnishings Consumers

Storis

In today’s world, everyone has a smartphone. I am constantly using my phone to research, browse, and make impulsive purchases. That is, until recently, when I stepped outside of my comfort zone and made a big-ticket purchase; new sofas. I found out that the shopping journey for buying furniture was very different than my normal mobile purchases of clothing or shoes.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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What is GMROI in Retail? (Formulas, Benchmarks, Examples)

Retalon

As a retailer, inventory is one of your biggest investments. Afterall, retailers invest in merchandise hoping to sell it at a profit. That’s the crux of the entire retail business model. As such, the GMROI formula is used to evaluate how successful retailers are in getting a return on their inventory. In fact, GMROI is one of the top key performance indicators (KPIs) used in retail.

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Westfield Adds Location Analytics To Data Harvesting Initiative At Shopping Centers

Retail TouchPoints

Unibail-Rodamco-Westfield (URW) has named Placer.ai as its location analytics provider as part of a wider effort by the property management firm to leverage new technologies at its retail locations. URW will use the Placer.ai solutions to help determine where it should allocate resources within its shopping centers, and to gather insights that can be used to modify marketing strategies, ensure lease optimization and measure overall tenant and shopping center health.

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Metapack and Manhattan Associates team up to provide retailers with frictionless access to a complete suite of supply chain and delivery solutions

Retail Technology Review

Metapack, the eCommerce delivery technology provider, has launched its direct External Parcel Integration (EPI) with Manhattan Associates, the supply chain and omnichannel commerce technology provider.

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Toshiba Self Checkout System 7 Supports Low-Touch Checkout Experiences

Retail TouchPoints

Toshiba offers the existing Self Checkout System 7 , a solution designed to help retailers deliver fast, convenient and personalized checkout experiences. Key features include: A modular design to provide flexibility and customization options retailers’ unique store environment; Self-learning and correction capabilities that interpret common shopper behaviors to support better experiences; Multi-attribute item security that aims to balance performance and security by configuring the level of ris

Checkout 299
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Bed Bath & Beyond Hires Ascena Veteran To Head Omnichannel Initiatives

Retail TouchPoints

Bed Bath & Beyond has appointed Wade E. Haddad as SVP of Real Estate and Construction, to spearhead the company’s store optimization strategy, which will be a key part of its previously disclosed restructuring plan. He will lead an enterprise-wide team across all banners to manage the retailer’s property portfolio and establish a network to support omnichannel services such as buy online, pickup in-store (BOPIS), curbside pickup and same-day delivery. “We have taken a number of i

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What Can Retailers Do To Regain Customer Trust?

Retail TouchPoints

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. This means retailers will have to work diligently to keep store environments clean and compliant, all with reduced workforces. But even if stores follow the CDC’s guidelines for sanitation, there’s no knowing whether enough customers will show up.

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Nike Delivers First Maternity Sports Apparel Collection

Retail TouchPoints

Nike will debut its first clothing line designed specifically for pregnant and postpartum mothers on Sept. 17 in North America, Europe and Africa. The four-piece Nike (M) collection includes the Nike (M) Pullover, the Nike (M) Swoosh Bra, the Nike (M) Tank and the Nike One (M) Tight. The collection was created by analyzing pregnancy data findings from more than 150,000 comparison scans of non-pregnant women against those of pregnant women, according to a Nike blog post.

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Retailwinds’ E-Commerce Properties Sold To Saadia Group In Bankruptcy Auction

Retail TouchPoints

Saadia Group won the bankruptcy auction for RTW Retailwinds ’ New York & Company and Fashion to Figure e-Commerce business and related intellectual property for a cash purchase price of $40 million plus assumption of certain liabilities, including honoring gift cards. The deal includes the web sites www.nyandcompany.com, www.fashiontofigure.com and the rental subscription businesses www.nyandcompanycloset.com and www.fashiontofigurecloset.com.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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COVID-19 Has Transformed Wine Shopping. Here’s How Vivino Is Adapting

Retail TouchPoints

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features.

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Cheetah Digital Offers A Suite Of Tools For Retail Marketers

Retail TouchPoints

Cheetah Digital , a customer engagement solution provider, offers the Customer Engagement Suite to help retailers create impactful, personalized experiences that can deliver value across every touch point of the customer lifecycle. The suite encompasses multiple tools, including: Cheetah Engagement Data Platform: A real-time data platform that is designed to sit at the foundation of every Cheetah Digital solution and enable end-to-end customer lifecycle management across; Cheetah Experiences: A

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Neiman Marcus All-Digital Fashion Campaign Merges Aspiration And Realism

Retail TouchPoints

The evolution from physical to digital has not only accelerated in retail, but also in the magazine world, where the vaunted fall fashion issues are struggling to find messages that are relevant during a pandemic. However, Neiman Marcus , which is becoming an increasingly digital brand as it closes approximately two dozen locations during bankruptcy, has embraced the moment.

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Whole Foods Opens Brooklyn Dark Store To Keep Up With Online Demand

Retail TouchPoints

Whole Foods Market has opened its first online-only dark store in Brooklyn, N.Y. The delivery-only model will help Whole Foods keep up with digital demand in a major market at a time when grocery delivery is reaching unprecedented levels: Amazon saw its grocery sales triple during Q2 2020. Planning for the new store format, which is a collaboration between Whole Foods and its parent company Amazon, began nearly a year ago.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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JCPenney Lenders May Make Acquisition Bid After Other Talks Falter

Retail TouchPoints

JCPenney ’s top lenders, including H/2 Capital Partners, are preparing to make a credit bid to own the retailer as a standalone company, according to CNBC. Joshua Sussberg, an attorney with Kirkland & Ellis who is representing JCPenney in bankruptcy court, said the companies have until Sept. 10 to reach an agreement, with the goal of completing the transaction within 30 days.

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Macy’s To Open Smaller, Off-Mall Locations

Retail TouchPoints

Macy’s is looking to grow its store base outside of malls, according to CNBC. Macy’s CEO Jeff Gennette revealed plans to test several smaller Macy’s and a Bloomingdale’s at non-mall locations, as well as a continued effort to grow its discount Macy’s Backstage brand. “We continue to believe that the best malls in the country will thrive,” said Gennette on a call with analysts.

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Amazon Receives FAA Approval For Drone-Based Package Delivery

Retail TouchPoints

Costco is committing $25 million to an investment fund designed to empower black-led financial institutions and community development efforts. The Local Initiatives Support Corporation (LISC) rolled out the Black Economic Development Fund earlier in the summer and is encouraging companies to make investments designed to improve economic opportunity for Black Americans.

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The Digital Last Mile: How Behavior Personalization And Globalization Are Key To Survival In The Post-COVID Era Of E-commerce

Retail TouchPoints

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. According to the U.S. Department of Commerce, e-Commerce retail sales grew by 25% during the quarter ending June 2020, while grocery stores and building and garden suppliers each saw a 13% growth over this period.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Holiday Competition Is Going To Be Fierce, But Not For The Obvious Reasons

Retail TouchPoints

Although marketers have been uber-focused on planning, achieving success during the retail holiday season is going to look very different this year. Unlike just about any other industry, retailers are in the middle of an (im)perfect storm — with record-low foot traffic and a rush to move all inventory and shopping experiences online, all while, in many cases, having to work around massive cuts to marketing budgets.

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Kroger, Party City And ThirdLove Execs Join Retail Innovation Conference Agenda

Retail TouchPoints

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Taking place October 13-14, 2020, the agenda will feature in-depth case studies and tactical talks designed to help retail attendees keep pace with new disruptions and uncover new growth opportunities.

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Are Retailers Responsible For Selling Hackable Consumer Devices?

Retail TouchPoints

In the last several years alone, the reach of the Internet of Things has grown exponentially, and the market is forecasted to reach a whopping $1.6 trillion by 2025. Whether we look at wearables, smart speakers, connected appliances or smart cars, there’s no denying that this level of innovation has changed human behaviors, and has introduced new opportunities for convenience as well as enhanced experiences.

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7-Eleven Pilots Instacart Delivery In 750+ Stores

Retail TouchPoints

7-Eleven is piloting store-to-door delivery with Instacart in more than 750 stores in the Dallas, Miami, Baltimore and Washington D.C. metropolitan areas, prior to rolling out the same-day delivery service nationally to more than 7,000 locations. 7-Eleven is Instacart’s first national convenience store partner. “Our success is built on continued innovation that ensures we continue offering our customers exceptional products and services when and where they want them,” said Chris Tanco, COO

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!