Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. But despite representing $309 billion in lost sales for U.S. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. They are expected to keep merchandise out of circulation due to COVID infection concerns and to provide employees with personal protection to prevent infec

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Returns Merchant Services Department Stores Shipping 334

Dezeen

AUGUST 29, 2020

Vancouver studio Peter Cardew has designed this store in Los Angeles for an athletic wear clothing company to allude to the aesthetic of a gym. The Reigning Champ store at 115 South La Brea Avenue in Los Angeles features walls covered in white glazed tiles, concrete floors and wooden clothing rails – simple materials chosen by Peter Cardew to follow the style of a gymnasium.

Shopping 90

Shopping ATS 90

Wiser

SEPTEMBER 1, 2020

Dynamic pricing is a strategy that all online retailers must pay attention to. It is a supply-and-demand-based pricing model than enables real-time price changes in order to make the most out of high demand, clear out stock when needed, or preserve stock when running low. To put it simply: dynamic pricing helps boost profit margins, revenue, and can complement any existing pricing model ( offering significant benefits ).

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Point of Sale Advertising Accounting Consumer 78

Natural Insight

SEPTEMBER 1, 2020

Store Operations 67

Store Operations Management 67

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Customer Experience

Retail TouchPoints

SEPTEMBER 1, 2020

Walmart has announced that its long-rumored paid membership program, Walmart+, will be available on September 15. It will cost $12.95 per month or $98 annually and include a 15-day free trial period. At launch, members will have access to unlimited home deliveries for groceries and general merchandise — as quickly as the same day they are ordered. Other perks include fuel discounts at Walmart, Murphy USA and Murphy Express gas stations, and access to proprietary technology such as “Scan & Go

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Kiosk Shipping Shopping ATS 327

Dezeen

SEPTEMBER 2, 2020

Oak, grey stone and yellow-tinted glass are some of the materials that Norm Architects has used in its minimal makeover of the menswear section of German department store Alsterhaus. Alsterhaus is situated at the heart of Hamburg and first opened its doors in 1912. Spanning 24,000 square metres, the department store offers a mix of fashion, accessories, beauty products and homeware.

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Department Stores Accessories Fashion Shopping 69

RepslyBlog

SEPTEMBER 3, 2020

Mastering the retail channel is a massive opportunity for CPG brands, but those who have played in the space before know it takes a committed investment to reap the benefits. To make the most of that investment, CPG sales and marketing teams are putting data at the forefront of their retail execution efforts, unlocking the insight they need to master merchandising at the shelf by prioritizing and maximizing high-opportunity initiatives.

ATS 52

ATS Marketing Management 52

Retail TouchPoints

SEPTEMBER 3, 2020

Unibail-Rodamco-Westfield (URW) has named Placer.ai as its location analytics provider as part of a wider effort by the property management firm to leverage new technologies at its retail locations. URW will use the Placer.ai solutions to help determine where it should allocate resources within its shopping centers, and to gather insights that can be used to modify marketing strategies, ensure lease optimization and measure overall tenant and shopping center health.

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Location Shopping ATS Marketing 303

Shopper Motion

SEPTEMBER 2, 2020

We have spoken at length in previous articles about the importance of analytical data to decision making for retailers. From how it can boost sales to how it enables the streamlining of promotional content placement and optimization of existing categories. All this remains true when applied to a larger space. Regardless of the scale of your business, it is a critical factor to have in-store analytics available to you on-demand.

Shopping 52

Shopping Advertising Management Accounting 52

Storis

AUGUST 31, 2020

In today’s world, everyone has a smartphone. I am constantly using my phone to research, browse, and make impulsive purchases. That is, until recently, when I stepped outside of my comfort zone and made a big-ticket purchase; new sofas. I found out that the shopping journey for buying furniture was very different than my normal mobile purchases of clothing or shoes.

Home Furnishings 52

Home Furnishings Shopping Consumer Customer Experience 52

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Retalon

SEPTEMBER 3, 2020

As a retailer, inventory is one of your biggest investments. Afterall, retailers invest in merchandise hoping to sell it at a profit. That’s the crux of the entire retail business model. As such, the GMROI formula is used to evaluate how successful retailers are in getting a return on their inventory. In fact, GMROI is one of the top key performance indicators (KPIs) used in retail.

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Returns Accounting Fulfillment Markdowns 41

Retail TouchPoints

SEPTEMBER 3, 2020

Toshiba offers the existing Self Checkout System 7 , a solution designed to help retailers deliver fast, convenient and personalized checkout experiences. Key features include: A modular design to provide flexibility and customization options retailers’ unique store environment; Self-learning and correction capabilities that interpret common shopper behaviors to support better experiences; Multi-attribute item security that aims to balance performance and security by configuring the level of ris

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Checkout Point of Sale Management 299

Retail Technology Review

SEPTEMBER 1, 2020

Metapack, the eCommerce delivery technology provider, has launched its direct External Parcel Integration (EPI) with Manhattan Associates, the supply chain and omnichannel commerce technology provider.

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Retail TouchPoints

SEPTEMBER 3, 2020

Bed Bath & Beyond has appointed Wade E. Haddad as SVP of Real Estate and Construction, to spearhead the company’s store optimization strategy, which will be a key part of its previously disclosed restructuring plan. He will lead an enterprise-wide team across all banners to manage the retailer’s property portfolio and establish a network to support omnichannel services such as buy online, pickup in-store (BOPIS), curbside pickup and same-day delivery. “We have taken a number of i

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Planning Management ATS 279

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Accounting

Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. This means retailers will have to work diligently to keep store environments clean and compliant, all with reduced workforces. But even if stores follow the CDC’s guidelines for sanitation, there’s no knowing whether enough customers will show up.

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Shopping Consumer Management Accounting 279

Retail TouchPoints

SEPTEMBER 3, 2020

Nike will debut its first clothing line designed specifically for pregnant and postpartum mothers on Sept. 17 in North America, Europe and Africa. The four-piece Nike (M) collection includes the Nike (M) Pullover, the Nike (M) Swoosh Bra, the Nike (M) Tank and the Nike One (M) Tight. The collection was created by analyzing pregnancy data findings from more than 150,000 comparison scans of non-pregnant women against those of pregnant women, according to a Nike blog post.

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Apparel 264

Retail TouchPoints

AUGUST 31, 2020

Saadia Group won the bankruptcy auction for RTW Retailwinds ’ New York & Company and Fashion to Figure e-Commerce business and related intellectual property for a cash purchase price of $40 million plus assumption of certain liabilities, including honoring gift cards. The deal includes the web sites www.nyandcompany.com, www.fashiontofigure.com and the rental subscription businesses www.nyandcompanycloset.com and www.fashiontofigurecloset.com.

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Promotions Fashion Location Planning 264

Retail TouchPoints

SEPTEMBER 2, 2020

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features.

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Merchant Services Shopping Customer Experience Shipping 264

Advertiser: Experience Retail Today

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Fashion

Retail TouchPoints

SEPTEMBER 3, 2020

Cheetah Digital , a customer engagement solution provider, offers the Customer Engagement Suite to help retailers create impactful, personalized experiences that can deliver value across every touch point of the customer lifecycle. The suite encompasses multiple tools, including: Cheetah Engagement Data Platform: A real-time data platform that is designed to sit at the foundation of every Cheetah Digital solution and enable end-to-end customer lifecycle management across; Cheetah Experiences: A

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Retail Marketing Marketing Promotions Management 264

Retail TouchPoints

AUGUST 31, 2020

The evolution from physical to digital has not only accelerated in retail, but also in the magazine world, where the vaunted fall fashion issues are struggling to find messages that are relevant during a pandemic. However, Neiman Marcus , which is becoming an increasingly digital brand as it closes approximately two dozen locations during bankruptcy, has embraced the moment.

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Fashion Promotions Location Consumer 250

Retail TouchPoints

SEPTEMBER 4, 2020

Whole Foods Market has opened its first online-only dark store in Brooklyn, N.Y. The delivery-only model will help Whole Foods keep up with digital demand in a major market at a time when grocery delivery is reaching unprecedented levels: Amazon saw its grocery sales triple during Q2 2020. Planning for the new store format, which is a collaboration between Whole Foods and its parent company Amazon, began nearly a year ago.

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Shipping Location Marketing Planning 246

Retail TouchPoints

SEPTEMBER 2, 2020

Macy’s is looking to grow its store base outside of malls, according to CNBC. Macy’s CEO Jeff Gennette revealed plans to test several smaller Macy’s and a Bloomingdale’s at non-mall locations, as well as a continued effort to grow its discount Macy’s Backstage brand. “We continue to believe that the best malls in the country will thrive,” said Gennette on a call with analysts.

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Location Fashion Planning Store Operations 211

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Customer Experience

Retail TouchPoints

SEPTEMBER 1, 2020

JCPenney ’s top lenders, including H/2 Capital Partners, are preparing to make a credit bid to own the retailer as a standalone company, according to CNBC. Joshua Sussberg, an attorney with Kirkland & Ellis who is representing JCPenney in bankruptcy court, said the companies have until Sept. 10 to reach an agreement, with the goal of completing the transaction within 30 days.

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Management Store Operations 212

Retail TouchPoints

AUGUST 31, 2020

Costco is committing $25 million to an investment fund designed to empower black-led financial institutions and community development efforts. The Local Initiatives Support Corporation (LISC) rolled out the Black Economic Development Fund earlier in the summer and is encouraging companies to make investments designed to improve economic opportunity for Black Americans.

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Finance Fulfillment 205

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. According to the U.S. Department of Commerce, e-Commerce retail sales grew by 25% during the quarter ending June 2020, while grocery stores and building and garden suppliers each saw a 13% growth over this period.

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Merchant Services Department Stores Consumer Fashion 193

Retail TouchPoints

SEPTEMBER 2, 2020

Although marketers have been uber-focused on planning, achieving success during the retail holiday season is going to look very different this year. Unlike just about any other industry, retailers are in the middle of an (im)perfect storm — with record-low foot traffic and a rush to move all inventory and shopping experiences online, all while, in many cases, having to work around massive cuts to marketing budgets.

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Marketing Consumer Planning Returns 189

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Marketing

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Taking place October 13-14, 2020, the agenda will feature in-depth case studies and tactical talks designed to help retail attendees keep pace with new disruptions and uncover new growth opportunities.

Customer Experience 178

Customer Experience Marketing Management Store Operations 178

Retail TouchPoints

SEPTEMBER 3, 2020

In the last several years alone, the reach of the Internet of Things has grown exponentially, and the market is forecasted to reach a whopping $1.6 trillion by 2025. Whether we look at wearables, smart speakers, connected appliances or smart cars, there’s no denying that this level of innovation has changed human behaviors, and has introduced new opportunities for convenience as well as enhanced experiences.

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Consumer Accounting Marketing ATS 178

Retail TouchPoints

SEPTEMBER 4, 2020

7-Eleven is piloting store-to-door delivery with Instacart in more than 750 stores in the Dallas, Miami, Baltimore and Washington D.C. metropolitan areas, prior to rolling out the same-day delivery service nationally to more than 7,000 locations. 7-Eleven is Instacart’s first national convenience store partner. “Our success is built on continued innovation that ensures we continue offering our customers exceptional products and services when and where they want them,” said Chris Tanco, COO

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Location Customer Experience ATS Fulfillment 164

Retail TouchPoints

SEPTEMBER 3, 2020

Walmart is pivoting its toy promotion strategy for an e-Commerce-heavy holiday with the launch of its Walmart Wonder Lab , a site that lets kids unbox and play with toys digitally. The tool will let kids try out the season’s most popular toys without needing to leave their homes. The experience, which was created in partnership with eko , draws from the retail giant’s Top-Rated by Kids Toy List.

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Outdoor Promotions Customer Experience 164

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience