Retail TouchPoints
JUNE 16, 2020
Christmas needs to come early this year (and by Christmas I mean the entire holiday shopping season). Why? There’s a pretty decent chance that the traditional holiday season that occurs in Q4 will fail to materialize, and any retailer that relies on that influx of sales and cash should begin thinking about hosting Black Friday and Cyber Monday-type events in June or July.
Wiser
JUNE 16, 2020
If someone were to ask you what the top-selling items were today on any major online marketplace, whether it’s Amazon , eBay, Walmart, or any other, could you answer quickly? What if they asked what the most popular product was during the last hour? Most retailers and brands know that tracking best sellers across online marketplaces is vital for making smarter assortment decisions at scale.
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RepslyBlog
JUNE 17, 2020
Knowledge is power -- but only if you have the right information. If your daily headaches come from managing relationships with retailers, staying in touch with representatives in the field, or negotiating for displays and promotions, then this is the information you need to improve your sales and performance!
Retail Adventures
JUNE 18, 2020
Raydiant surveyed 400 brick-and-mortar retail business owners in the U.S. to learn more about how stores have adapted to the stress of the pandemic and its economic fallout. Below are the key findings, you can read the full report HERE. Key Findings Commercial real estate is poised for a massive shift. After being forced into an uncomfortable situation, 29% of respondents now plan to close their physical locations to go online-only, while 14% intend to downsize.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
JUNE 15, 2020
In a move that is expected to add 1,200 new sellers to the retail giant’s platform this year alone, Walmart is opening the Walmart Marketplace to Shopify merchants. The integration is aimed at small and medium-sized businesses with product assortments that complement Walmart’s existing selection. Retailers that use Shopify will be able to seamlessly list their products on Walmart.com, giving Walmart customers access to a broader array of items.
Hello Small Shop
JUNE 19, 2020
Tell us about yourself and your business. Counting Crafty Sheep began in 2016 shortly after my first daughter was born. Before I became a stay at home parent, I worked as a museum professional. This was a job that demanded a lot, both physically and mentally, and when I finally transitioned from full time boss mode to full time parent of a newborn mode, I realized something was missing.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Eye
JUNE 16, 2020
At a time where single-use gloves, masks, wipes, and bags are at a record high, it’s time to step back and review the other important responsibilities: responsibility to our planet, and responsibility to our communities. Here are 3 Canadian companies doing it right. Aritzia The Hill family started Aritzia inside their 70-year-old department store in […].
Retail TouchPoints
JUNE 18, 2020
With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers. Sesame Street Workshop launched the program in March as stay-at-home orders were issued, and it was expanded with assistance from Walgreens and AT&T in late Ap
Graff Retail
JUNE 15, 2020
If you own a retail store the last few months have been hard due to COVID-19. However, we can now see light at the end of the tunnel as slowly stores are being given the go-ahead to reopen. Before your store reopens, there are five things you can do right now to begin the process […].
Retail Technology Review
JUNE 16, 2020
International fraud protection solutions provider, ClearSale, has announced updates to its integration with Shopify, now as a public app.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Eye
JUNE 16, 2020
At a time where single-use gloves, masks, wipes, and bags are at a record high, it’s time to step back and review the other important responsibilities: responsibility to our planet, and responsibility to our communities. Here are 3 Canadian companies doing it right. Aritzia The Hill family started Aritzia inside their 70-year-old department store in […].
Retail TouchPoints
JUNE 19, 2020
Retail is no stranger to supply chain disruption. For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.
Retail TouchPoints
JUNE 17, 2020
Even before COVID-19 destabilized household budgets for millions of people, the market for buy now/pay later solutions was projected to be on track for a compound annual growth rate (CAGR) of 28% worldwide through 2023, according to PYMTS.com. One online retailer that implemented a buy now/pay later solution as the COVID-19 shutdowns began, I AM BECOMING (IAB MFG), saw a 54% increase in Average Order Volume (AOV) and a 50% increase in its add-to-cart rate since implementing the ViaBill solution
Retail TouchPoints
JUNE 18, 2020
With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits — many of which are required by state and local governments. Wisconsin, for example, has issued orders that allow non-essential businesses to reopen, but restrict their capacity to just five customers at a time. Walmart stores are allowing in only five customers for every 1,000 square feet , or about 20% of a store’s capacity, at a time.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JUNE 16, 2020
Retail sales saw impressive increases in May as retailers began the reopening process, but they still remain well below those of a year ago, according to the National Retail Federation (NRF). The organization calculated that seasonally adjusted retail sales, excluding automobile dealers, gas stations and restaurants, increased 11% over April 2020, and were up 1.7% unadjusted on a year-over-year basis.
Retail TouchPoints
JUNE 18, 2020
Daniel Grieder has stepped down from his post as CEO of Tommy Hilfiger Global & PVH Europe to take on the CEO role at Hugo Boss AG beginning June 1, 2021. Grieder will be succeeding Mark Langer, who is leaving Hugo Boss on Sept. 30, 2020. Until Grieder begins his tenure, CFO Yves Müller will serve as the Hugo Boss Managing Board’s spokesman. At Tommy Hilfiger, Martijn Hagman has taken over as CEO.
Retail TouchPoints
JUNE 17, 2020
Target will permanently increase its starting minimum wage for associates to $15 per hour as of July 5. The company also will give a one-time recognition bonus of $200 to its frontline store and distribution center hourly workers for their efforts throughout the coronavirus pandemic. Additionally, Target will offer new and extended COVID-19 benefits to its employees, including free virtual doctor visits through December 2020 regardless of whether a particular worker subscribes to the Target heal
Retail TouchPoints
JUNE 18, 2020
DICK’S Sporting Goods is opening two new discount-focused store concepts: OVERTIME by DICK’S Sporting Goods and DICK’S Sporting Goods Warehouse. DICK’s will open eight stores carrying the two new banners, giving the retailer a total of 11 outlet and clearance centers across nine states. OVERTIME by DICK’S Sporting Goods locations will offer an assortment of apparel, footwear and equipment at up to 75% off.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
JUNE 18, 2020
Twilio , a cloud communications platform-as-a-service company, helps retailers connect with customers where they want to interact. The platform enables communication through mediums including text messages, emails, phone calls, video and chatbots. The Twilio platform comes pre-integrated with channels like Facebook Messenger, WhatsApp, SMS, voice and email to help retailers meet their customers on their own terms.
Retail TouchPoints
JUNE 17, 2020
The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. But social distancing guidelines and traffic restrictions enforced due to COVID-19 have forced retailers to redefine “experiential,” and, more importantly, rethink the role of in-store technology.
Retail TouchPoints
JUNE 16, 2020
More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes. Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated ship
Retail TouchPoints
JUNE 15, 2020
4R Systems has named Mark Garland President and CEO, effective immediately. In his new role, Garland will be responsible for leadership in all areas of 4R’s operations. Garland previously served as EVP of Sales, Marketing & Solutions at 4R Systems. In that position, he helped the company expand its reach in the U.S., Europe and Central and South America.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
JUNE 18, 2020
Magento has integrated the Product Recommendations feature for Magento Commerce with its content creation tool, Page Builder. Retailers can now use the platform to drag and drop recommendation units to any position within e-Commerce store content that has been created with Page Builder. The feature aims to help retailers show specific recommendation types for various customer segments by using “dynamic blocks” within Page Builder.
Retail TouchPoints
JUNE 18, 2020
DataWeave, a pricing and assortment intelligence provider, aims to help retailers act on price and inventory improvement opportunities by analyzing how their offerings compare to their competitors’. The software helps companies tweak prices on products that are either too high or too low, maximizing revenues and margins. Retailers can use DataWeave to help them build desired price perceptions among shoppers.
Retail TouchPoints
JUNE 17, 2020
Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by COVID-19 shutdowns, as it returns more than 70 U.S. locations to operation this week., primarily in the Northeast and California. Following local regulations, many of these stores, located primarily in the Northeast and California, will offer curbside pickup of online orders and curbside Genius Support by appointment, with in-store visits to come later.
Retail TouchPoints
JUNE 17, 2020
The International Council of Shopping Centers (ICSC) has launched the “Back. Together.” campaign, a marketing and branding initiative to help its members communicate with one voice about the importance of retailers and retail real estate during the COVID-19 recovery. The ICSC is providing its members with a media toolkit designed to highlight the relationship they share with consumers and their communities.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JUNE 16, 2020
CVS Health has partnered with DoorDash to offer same-day contactless delivery for an assortment of 3,000 products, according to Adweek. The service is currently available in Dallas, Houston, Manhattan and Philadelphia, with the Bronx, Brooklyn, San Francisco and Boston to follow and a nationwide rollout planned for July. Eligible items include beauty products, health products including over-the-counter medications, household cleaning products select grocery products such as milk and cereal.
Retail TouchPoints
JUNE 16, 2020
Walmart has acquired the technology platform, patents and key intellectual property of CareZone , a mobile app designed to help individuals and families manage medicine and chronic illness for each member of the household. The retailer also has hired members of CareZone’s product and technology team to help enhance its own digital health care capabilities.
Retail TouchPoints
JUNE 15, 2020
The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. The children’s specialty apparel retailer currently operates 920 stores as well as an e-Commerce business representing 31% of its revenue. “This initiative will greatly reduce our reliance on our brick-and-mortar channel and we are targeting our mall-based, brick-and-mortar portfolio to represent less than 25% of our revenue entering fiscal 2022,” said J
Retail Eye
JUNE 16, 2020
At a time where single-use gloves, masks, wipes, and bags are at a record high, it’s time to step back … Continue reading →
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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