Sat.Jun 13, 2020 - Fri.Jun 19, 2020

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Why Christmas Needs To Come Early This Year

Retail TouchPoints

Christmas needs to come early this year (and by Christmas I mean the entire holiday shopping season). Why? There’s a pretty decent chance that the traditional holiday season that occurs in Q4 will fail to materialize, and any retailer that relies on that influx of sales and cash should begin thinking about hosting Black Friday and Cyber Monday-type events in June or July.

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5 Use Cases for Best Seller Intelligence

Wiser

If someone were to ask you what the top-selling items were today on any major online marketplace, whether it’s Amazon , eBay, Walmart, or any other, could you answer quickly? What if they asked what the most popular product was during the last hour? Most retailers and brands know that tracking best sellers across online marketplaces is vital for making smarter assortment decisions at scale.

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CPG Gurus Reveal Tips for Success

RepslyBlog

Knowledge is power -- but only if you have the right information. If your daily headaches come from managing relationships with retailers, staying in touch with representatives in the field, or negotiating for displays and promotions, then this is the information you need to improve your sales and performance!

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Reopening of Retail: Insights From 400+ Brick and Mortar Operators

Retail Adventures

Raydiant surveyed 400 brick-and-mortar retail business owners in the U.S. to learn more about how stores have adapted to the stress of the pandemic and its economic fallout. Below are the key findings, you can read the full report HERE. Key Findings Commercial real estate is poised for a massive shift. After being forced into an uncomfortable situation, 29% of respondents now plan to close their physical locations to go online-only, while 14% intend to downsize.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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How Robots Can Help Retail Operate Safely Again

Retail TouchPoints

Before COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the goods, or just see them in context. They could lie down on that mattress. It wasn’t a problem if customers opened that dresser drawer and touched every handle in the display. But for the foreseeable future, shopping will be “ no contact.

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Interview with Melanie, owner of Counting Crafty Sheep

Hello Small Shop

Tell us about yourself and your business. Counting Crafty Sheep began in 2016 shortly after my first daughter was born. Before I became a stay at home parent, I worked as a museum professional. This was a job that demanded a lot, both physically and mentally, and when I finally transitioned from full time boss mode to full time parent of a newborn mode, I realized something was missing.

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3 Canadian Companies Taking Responsibility

Retail Eye

At a time where single-use gloves, masks, wipes, and bags are at a record high, it’s time to step back and review the other important responsibilities: responsibility to our planet, and responsibility to our communities. Here are 3 Canadian companies doing it right. Aritzia The Hill family started Aritzia inside their 70-year-old department store in […].

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Walmart Partners With Shopify To Expand E-Commerce Marketplace

Retail TouchPoints

In a move that is expected to add 1,200 new sellers to the retail giant’s platform this year alone, Walmart is opening the Walmart Marketplace to Shopify merchants. The integration is aimed at small and medium-sized businesses with product assortments that complement Walmart’s existing selection. Retailers that use Shopify will be able to seamlessly list their products on Walmart.com, giving Walmart customers access to a broader array of items.

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5 Keys to Onboarding Retail Employees Post COVID-19

Graff Retail

If you own a retail store the last few months have been hard due to COVID-19. However, we can now see light at the end of the tunnel as slowly stores are being given the go-ahead to reopen. Before your store reopens, there are five things you can do right now to begin the process […].

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ClearSale unveils updated Shopify app to give e-commerce merchants effective fraud protection

Retail Technology Review

International fraud protection solutions provider, ClearSale, has announced updates to its integration with Shopify, now as a public app.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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3 Canadian Companies Taking Responsibility

Retail Eye

At a time where single-use gloves, masks, wipes, and bags are at a record high, it’s time to step back and review the other important responsibilities: responsibility to our planet, and responsibility to our communities. Here are 3 Canadian companies doing it right. Aritzia The Hill family started Aritzia inside their 70-year-old department store in […].

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Walgreens, AT&T Back Sesame Street’s Bilingual Content For Families Coping With Pandemic

Retail TouchPoints

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers. Sesame Street Workshop launched the program in March as stay-at-home orders were issued, and it was expanded with assistance from Walgreens and AT&T in late Ap

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Re-Open For business: Supply Chain In The New Retail

Retail TouchPoints

Retail is no stranger to supply chain disruption. For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

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Athletic Apparel Retailer Boosts AOV 54% With Buy Now, Pay Later Option

Retail TouchPoints

Even before COVID-19 destabilized household budgets for millions of people, the market for buy now/pay later solutions was projected to be on track for a compound annual growth rate (CAGR) of 28% worldwide through 2023, according to PYMTS.com. One online retailer that implemented a buy now/pay later solution as the COVID-19 shutdowns began, I AM BECOMING (IAB MFG), saw a 54% increase in Average Order Volume (AOV) and a 50% increase in its add-to-cart rate since implementing the ViaBill solution

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Let The Wait Begin: How To Improve CX In Outside Lines

Retail TouchPoints

With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits — many of which are required by state and local governments. Wisconsin, for example, has issued orders that allow non-essential businesses to reopen, but restrict their capacity to just five customers at a time. Walmart stores are allowing in only five customers for every 1,000 square feet , or about 20% of a store’s capacity, at a time.

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NRF Reports May Sales Rebound But Full Recovery Is Still Ahead

Retail TouchPoints

Retail sales saw impressive increases in May as retailers began the reopening process, but they still remain well below those of a year ago, according to the National Retail Federation (NRF). The organization calculated that seasonally adjusted retail sales, excluding automobile dealers, gas stations and restaurants, increased 11% over April 2020, and were up 1.7% unadjusted on a year-over-year basis.

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Hugo Boss Taps Tommy Hilfiger Exec For CEO Spot

Retail TouchPoints

Daniel Grieder has stepped down from his post as CEO of Tommy Hilfiger Global & PVH Europe to take on the CEO role at Hugo Boss AG beginning June 1, 2021. Grieder will be succeeding Mark Langer, who is leaving Hugo Boss on Sept. 30, 2020. Until Grieder begins his tenure, CFO Yves Müller will serve as the Hugo Boss Managing Board’s spokesman. At Tommy Hilfiger, Martijn Hagman has taken over as CEO.

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Target Implements $15 Per Hour Minimum Wage, Extends Coronavirus Benefits

Retail TouchPoints

Target will permanently increase its starting minimum wage for associates to $15 per hour as of July 5. The company also will give a one-time recognition bonus of $200 to its frontline store and distribution center hourly workers for their efforts throughout the coronavirus pandemic. Additionally, Target will offer new and extended COVID-19 benefits to its employees, including free virtual doctor visits through December 2020 regardless of whether a particular worker subscribes to the Target heal

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Q1 2020 Results Highlight Gap Between Retail ‘Haves’ And ‘Have Nots’

Retail TouchPoints

The COVID-19 pandemic has led to one of the worst financial quarters in retail’s modern history, and the near-universal rise in e-Commerce sales is of little comfort to retailers that are staring down double-digit declines in their brick-and-mortar businesses. But while this is an unprecedented time in many ways, the results tell a story that has been heard before: successful retailers are strengthening their positions, while struggling companies falter.

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DICK’S Sporting Goods Launches New Outlet And Clearance Banners

Retail TouchPoints

DICK’S Sporting Goods is opening two new discount-focused store concepts: OVERTIME by DICK’S Sporting Goods and DICK’S Sporting Goods Warehouse. DICK’s will open eight stores carrying the two new banners, giving the retailer a total of 11 outlet and clearance centers across nine states. OVERTIME by DICK’S Sporting Goods locations will offer an assortment of apparel, footwear and equipment at up to 75% off.

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Twilio Gives Retailers A Single Console For Communication Across All Channels

Retail TouchPoints

Twilio , a cloud communications platform-as-a-service company, helps retailers connect with customers where they want to interact. The platform enables communication through mediums including text messages, emails, phone calls, video and chatbots. The Twilio platform comes pre-integrated with channels like Facebook Messenger, WhatsApp, SMS, voice and email to help retailers meet their customers on their own terms.

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Store Technology Q&A: Redefining Experiential Retail For The COVID-19 Era

Retail TouchPoints

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. But social distancing guidelines and traffic restrictions enforced due to COVID-19 have forced retailers to redefine “experiential,” and, more importantly, rethink the role of in-store technology.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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The Emergence Of Data-Driven Concepts In Retail: Measuring ROI/Analytics

Retail TouchPoints

As the world re-emerges from stay-at-home mandates, ROI for any brick-and-mortar venture dollar will need to be justified more than ever. Undoubtedly, retailers and brands have been financially challenged through this crisis, and it will take time to heal those wounds. We will see store closures and rationalized footprints. But what if the challenge retailers face, to do more with less, elevates the bar for excellence?

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Happy Returns Reopens 200+ Store-Based Return Bars, Adds Contactless Procedures

Retail TouchPoints

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes. Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated ship

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4R Systems Chooses Mark Garland As President And CEO

Retail TouchPoints

4R Systems has named Mark Garland President and CEO, effective immediately. In his new role, Garland will be responsible for leadership in all areas of 4R’s operations. Garland previously served as EVP of Sales, Marketing & Solutions at 4R Systems. In that position, he helped the company expand its reach in the U.S., Europe and Central and South America.

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Consumer Survey Roundup: Retailers Must Demonstrate Safety Measures To Woo Shoppers Back To Stores

Retail TouchPoints

In the media, photos and videos show large groups of people emerging from COVID-19 shutdowns to participate in graduations, summer swimming parties and other celebrations, as well as crowds participating in protests or political rallies. Less obvious, however, is that most Americans accept that public health measures are still needed to stop the spread of the coronavirus , and that they are willing to continue to follow those guidelines as they participate in more activities outside their homes.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Magento Integrates Product Recommendations With Its Web Page Building Tool

Retail TouchPoints

Magento has integrated the Product Recommendations feature for Magento Commerce with its content creation tool, Page Builder. Retailers can now use the platform to drag and drop recommendation units to any position within e-Commerce store content that has been created with Page Builder. The feature aims to help retailers show specific recommendation types for various customer segments by using “dynamic blocks” within Page Builder.

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DataWeave Helps Retailers Improve Pricing And Assortment Positions

Retail TouchPoints

DataWeave, a pricing and assortment intelligence provider, aims to help retailers act on price and inventory improvement opportunities by analyzing how their offerings compare to their competitors’. The software helps companies tweak prices on products that are either too high or too low, maximizing revenues and margins. Retailers can use DataWeave to help them build desired price perceptions among shoppers.

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Apple Will Reopen 70+ Stores, But Most Will Focus On Curbside Operations

Retail TouchPoints

Apple is leveraging learnings from reopening its stores in China and Italy, among other countries heavily hit by COVID-19 shutdowns, as it returns more than 70 U.S. locations to operation this week., primarily in the Northeast and California. Following local regulations, many of these stores, located primarily in the Northeast and California, will offer curbside pickup of online orders and curbside Genius Support by appointment, with in-store visits to come later.

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ICSC Launches Campaign To Reconnect Retailers And Shoppers

Retail TouchPoints

The International Council of Shopping Centers (ICSC) has launched the “Back. Together.” campaign, a marketing and branding initiative to help its members communicate with one voice about the importance of retailers and retail real estate during the COVID-19 recovery. The ICSC is providing its members with a media toolkit designed to highlight the relationship they share with consumers and their communities.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!