Hyken
AUGUST 17, 2022
Then I read Jan Carlzon’s book, Moments of Truth, many years ago. It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. Carlzon’s definition of the Moment of Truth was: . Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression. .
Retail Dive
AUGUST 17, 2022
The retailer resorted to markdowns after facing sluggish demand as consumers grapple with inflation. Was it a speed bump, or a sign of poor planning?
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Retail Focus
AUGUST 17, 2022
Mark Zuckerberg has tongues wagging with big claims about his “Metaverse”, and while he’s since shed very little light so far on what this will entail, or how far it’s progressed, we know the aim is to create a ‘phygital’ world where people can work, play and hangout, accessed by virtual and augmented reality tools. . For the physical retail world, the thought of all this taking place within the Metaverse could seem like a real threat.
Retail TouchPoints
AUGUST 17, 2022
It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% from a year ago, while in-store sales rose 10%. From another perspective, research showed that on average, the online share of total spending rose sharply, from 10.3% in 2019 to 14.9% at the peak of the pandemic.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Cisco Retail
AUGUST 18, 2022
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Chief Information Officers and other technology decision makers continuously seek new and better ways to evaluate and manage their investments in innovation – especially the technologies that may create consequential decisions that impact human rights.
Inside Retail
AUGUST 14, 2022
Trans-Tasman electronics retailer JB Hi-Fi has reported record earnings backed by strong online growth in its full-year results. The business says total sales grew 3.5 per cent to $9.23 billion while tax-paid profit rose 7.7 per cent to $544.9 million. E-commerce revenue grew 52.8 per cent to $1.63 billion, accounting for 17.6 per cent of all sales.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
AUGUST 17, 2022
Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Lids is continuing its brick-and-mortar expansion with its first store in Australia, focusing on the NBA and WNBA for the Melbourne shop. The retailer is planning to open a second Australia location with a brick-and-mortar store in Sydney later in 2022.
Inside Retail
AUGUST 15, 2022
Ikea Australia has launched a two-week festival inspiring people to explore their creativity and inventiveness at home. The global festival runs from August 26 to September 10 and takes place both online and in-store. Ikea stores across the country will host free live workshops, events and activities including ‘Interior Design Speed Dating’, indoor plant workshops, plant-based cooking demos, expert talks, food tastings and store treasure hunts.
Retail Wire
AUGUST 18, 2022
A new rule by the Food and Drug Administration allows hearing aids to be sold over-the-counter with no prescription needed. “The FDA estimates this rule will save consumers on the order of about $1,400 per individual hearing aid or over $2,800 per pair,” Brian Deese, director of the National Economic Council.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Retail TouchPoints
AUGUST 16, 2022
Social platforms and the metaverse have given Gen Alpha a new way to share their voice, their creativity and their identities with the world. Kids Foot Locker sees this as an incredible opportunity to amplify and engage with its target audience. During this episode of Experience Insiders, Jill Feldman, VP and General Manager of Kids FootLocker shares how the evolution of Gen Alpha is inspiring new approaches to customer engagement, Back-to-School marketing and even the in-store experience.
Tokinomo
AUGUST 17, 2022
The FMCG sector is a competitive one. Thousands of products from hundreds of brands are displayed to the shoppers in supermarkets, grocery, and convenience stores. How can an FMCG brand remain top of mind of customers and increase its market share? By connecting with the customer.
Inside Retail
AUGUST 17, 2022
As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . According to new figures from global e-commerce and marketplace accelerator Pattern , online retail sales in July across Australia declined by 34 per cent compared to the same period last year.
Cisco Retail
AUGUST 17, 2022
Whether it is a new VDI environment to enable remote work or being able to decommission older, slower, more power-hungry servers, a new server provides no business benefits until it is deployed and in production. The UCS difference. UCS has always been different and innovative with the goal of making things simpler for customers and their IT teams. Unified fabric – collapsing data, storage, and management networks onto a single wire – made networking simpler and provides both OpEx and CapEx TCO
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
AUGUST 17, 2022
Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Raymond has had the post on an interim basis since the May 2022 departure of former CMO Greg Revelle. Christie Raymond. Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020.
Retail Dive
AUGUST 18, 2022
The new 33-piece Brilliance collection has diamonds made with renewable energy, and includes 100% recycled silver and gold.
Inside Retail
AUGUST 17, 2022
Coles is set to open its first Coles Local supermarket store in Perth, Western Australia, in November. The new store will be located in South Perth’s Angelo Street and will sell products from 45 suppliers unique to Coles Local, including bread and pastries from Mary Street Bakery, artisan deli goods from The Farm Margaret River, pantry items from Dirty Clean Food and convenience meals from Hail the Kale.
Cisco Retail
AUGUST 16, 2022
Transformation is hard. It requires changes to the status quo with a vision for a better outcome. In rural regions of the United States, there are at least three critical factors to get right to change the status quo in the economics for rural broadband and for content delivery. The first factor is the funding to make the business case work. The good news is that the U.S.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
AUGUST 19, 2022
For 87% of B2B marketers and 77% of B2C marketers , email remains the primary content marketing channel. Indeed, it helps to expand the customer base and get to know your audience better. Despite a wide variety of email services available today, there is no one that would suit every business. That is why choosing software should involve multiple factors to find the one which will cover specific business needs.
Mulesoft
AUGUST 18, 2022
Finger on the Pulse is a series where we explore the major trends shaping business technology. In each post, you’ll learn from one of our key partners and their perspective on an industry trend through the lens of their unique business. Our last post, Simplifying money movement to open new growth opportunities, explored how to […]. The post Rediscovering the power of data first appeared on MuleSoft Blog.
Inside Retail
AUGUST 16, 2022
Super Retail Group has reported a “record” year of sales in its full-year results marked by a strong second-half performance – but its bottom line did not fare as well. For the year to July 2, the business says sales grew 2.8 per cent to $3.55 billion although tax-paid net profit fell 20 per cent to $244.1 million. Online sales grew 44 per cent to $601 million with click-and-collect accounting for 55 per cent of online sales — surging 73 per cent to $332 million.
Cisco Retail
AUGUST 18, 2022
Overview. In this episode of our ongoing DNA Center Automation Series , our focus moves to Rest-APIs and using postman to automate the network. We will change our focus from templating to automation through Postman, a great tool to examine RESTful APIs in a single user interface. This is a Self-Paced Standalone Lab, where we will build upon the foundational knowledge acquired in the previous labs.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
AUGUST 17, 2022
Resale platform ThredUP has debuted a new, light-hearted marketing ploy in its ongoing battle against “fast fashion addiction,” mere days after announcing it was joining the ranks of tech companies cutting staff amid an economic slowdown. Strong Q2 Masks Impending Slowdown. On Aug. 15 ThredUP Co-founder and CEO James Reinhart announced during a Q2 earnings call that the company would lay off approximately 15% of its corporate workforce and close its processing center in Vernon Hill, Ill.
Small Biz Trends
AUGUST 18, 2022
? In this episode of Small Biz in :15 On Location, we traveled to Austin, Texas, for ZohoDay 2022 to talk to Zoho Vice President of Marketing and Customer Experience Praval Singh. In this episode, Shawn Hessinger, the Chief Editor of Small Biz Trends, sits down and talks to Praval to find out all about managing your social presence with Zoho Social.
Inside Retail
AUGUST 18, 2022
Queensland’s large format retail centre Homeworld Helensvale has sold for $265 million to a private investor, marking Australia’s second largest and Queensland’s largest transaction on record for such a centre. Located in the northern suburbs of the Gold Coast, Homeworld Helensvale spans 36,000sqm of lettable area and has a diverse mix of health and medical, retail, lifestyle, dining and daily needs tenants.
Cisco Retail
AUGUST 19, 2022
Enterprise software developers are increasingly using a variety of APIs in their day-to-day work. With this increase in use, however, it is becoming more difficult for organizations to have a full understanding of those APIs. Are the APIs secure? Do they adhere to the organization’s policies and standards? It would be incredibly helpful to have a suite of solutions that provides insights to these questions and more.
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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.
Retail TouchPoints
AUGUST 18, 2022
Even as the pace of the economy slows, there remain, on average, two open positions for every job seeker. As recently as April, there were more than 1.1 million unfilled retail jobs in the United States. Moreover, Gartner, Inc. predicts voluntary workplace turnover will jump nearly 20% this year, from a pre-pandemic annual average of 31.9 million employees quitting their jobs to 37.4 million quitting in 2022.
Mulesoft
AUGUST 16, 2022
MuleSoft is excited to announce MuleSoft Cloudhub 2.0, a simplified experience to deploy and run MuleSoft applications in the cloud. CloudHub 2.0 is a fully managed, containerized managed cloud service, where you can deploy and run MuleSoft applications. MuleSoft CloudHub 2.0 At MuleSoft CONNECT 2022, we announced CloudHub 2.0. This new release builds on the […].
Inside Retail
AUGUST 17, 2022
Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry. The commission will examine various “consumer protection issues” such as the state and degree of competition in these services, trends in mergers and acquisitions by social media platforms, the use and abuse of social media services for scams and the role of adverti
Cisco Retail
AUGUST 16, 2022
Children have been singing “The wheels on the bus go round and round” since 1939. What’s new today is the tech that keeps those wheels rolling safely and on schedule. Transit fleet operators work towards achieving on-time performance and vehicle reliability in order to attain safety, cost, and ridership goals. That requires deploying new technologies to improve operational efficiency and predictability.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
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