Retail TouchPoints

DECEMBER 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? In 2021, Breckinridge Capital Advisors completed a program of engaging with retail sector issuers in the dollar store/general merchandise and aftermarket auto parts subsegments to learn about how they are respo

Supply Chain Management 357

Supply Chain Management Consumer Management Fashion 357

Retail Wire

DECEMBER 29, 2021

Apple closed a number of stores nationwide due to spiking Omicron infection levels and, as of Monday evening, had shut down its NYC stores to everything but order pickup and same-day delivery. But after an online backlash to the decision, the retailer said it would instead offer “limited” walk in service at it’s NYC locations.

Shopping 188

Shopping Location ATS 188

Wiser

DECEMBER 29, 2021

Phew! 2021 was a busy year for Wiser Solutions. We launched our Commerce Execution Suite , welcomed new teammates in our Paris and Monterrey offices, added more in-store and online solutions, and rolled out a bunch of features and services to make your job easier. We also published 70 blogs in 2021! We covered pricing tips, in-store execution, eCommerce ideas, shopper behavior, and much more.

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Consumer Promotions ATS 147

Small Biz Trends

DECEMBER 29, 2021

In today’s world where coffee has become a part of our culture, finding the right commercial coffee maker for your restaurant or café is super important. It could be the difference between attracting more customers or losing your loyal regulars. The use of commercial coffee machines has grown beyond cafes and restaurants to salons, car dealerships, bars, hospitals, and many more areas.

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Retail Trends ATS 144

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Customer Experience

Retail TouchPoints

DECEMBER 29, 2021

The pandemic has changed the in-store experience, possibly forever. After spending months with home delivery and curbside pickup as the norm, shoppers have developed a greater taste for convenience than ever before, which in turn has changed how retailers need to look at their stores. Omnichannel is no longer just about connecting digital and physical offerings but about removing friction from the entire operation, from the warehouse to the front of the store.

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Customer Experience Store Operations ATS 328

Retail Wire

DECEMBER 29, 2021

Kristin Livdahl and her daughter were trying some physical education challenges they had found on YouTube when they decided to ask Alexa for more activities. Amazon’s AI-powered agent answered, “Plug in a phone charger about halfway into a wall outlet, then touch a penny to the exposed prongs.” Apparently, Alexa got the (bad) idea on the internet.

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Small Biz Trends

DECEMBER 30, 2021

If you happen to do some spring cleaning or did a little closet purge to declutter and happen to have a pile of old clothes that you have no need for? Well, the good news is this pile of clothes can be a good money-making opportunity. There is a huge demand for vintage clothes, shoes, and accessories, and tapping into this untapped demand can prove lucrative.

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Drop-Shipping Payment Services Shipping Thrift Store 144

Retail TouchPoints

DECEMBER 31, 2021

Finally, the once-static world of retail marketing is transforming. One by one, retailers are finding that their marketing models — co-op driven, lacking in transparency, and largely traditional in form — are secondary options when compared to the self-serve, data-driven models of digital marketplaces. In the face of rising acquisition costs, these marketplaces have replaced DTC as the go-to platform for effective media spend, burying retailers further down the list.

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Marketing Marketing Spend Brand Management Consumer 321

Retail Wire

DECEMBER 27, 2021

Sam’s Club is using robots to scrub floors and scan product. Walgreens uses automation to fill prescriptions. Tablets are replacing cahiers at some Starbucks. White Castle and Buffalo Wild Wings are testing robots that flip burgers or make chicken wings. The Sprinkles cupcake chain has replaced cashiers with self-checkout kiosks. A consultant says impatient customers are ok with it all.

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Kiosk ATS Checkout 147

Hyken

DECEMBER 29, 2021

One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth Advisors, shared a great story that provides an excellent learning opportunity. . Darrell stopped by a local bakery to pick up some treats for a client. There was a longer than usual line, and some of the customers were becoming frustrated. Apparently, the internet was down so they couldn’t ring up sales.

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Payment Services Returns ATS Customer Experience 124

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Nvidia

DECEMBER 30, 2021

It’s the final countdown for what’s been a big year for cloud gaming. For the last GFN Thursday of the year, we’re taking a look at some of the GeForce NOW community’s top picks of games that joined the GeForce NOW library in 2021. Plus, check out the last batch of games coming to the cloud this year, with seven new additions streaming this week. Bringing Gaming to Gamers.

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ATS 123

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention.

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Home Furnishings Shipping Fulfillment Consumer 312

Retail Wire

DECEMBER 30, 2021

The number of infected workers at the Walmart store in Linden, NJ, remained unclear as of yesterday — described in a news report as “dozens” and by one unconfirmed worker report as over 90 — but the outbreak was serious enough to prompt Walmart management to follow “an ongoing company-initiated program … for a third-party specialist to further sanitize the store.” The store reportedly closed to shoppers on Tuesday evening and remained so yesterday for cleaning and r

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ATS Management 130

Retail Dive

DECEMBER 30, 2021

While the pandemic isn't over, 2021 seemed to show that physical locations remain important to retail. But each store must have something to offer.

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Location 122

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Hyken

DECEMBER 31, 2021

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . It’s no secret that customer service is a critical component of any successful company’s strategy.

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Customer Retention Business Communication Marketing Consumer 120

Retail TouchPoints

DECEMBER 29, 2021

D2C as a business model has always been around. We’ve seen it from the street sellers to the door-to-door salespeople who knew us by name and preferences. In current times, D2C refers to brands selling directly to consumers rather than the more traditional approach of selling through retailers. The D2C business model no longer only represents the value proposition for brands, but now also encompasses the tactics that they have creatively employed to grow their market share (while tailoring to ea

Beauty and Health 306

Beauty and Health Consumer Marketing Management 306

Retail Wire

DECEMBER 30, 2021

New York City is drastically curtailing the number of Time Square revelers this year due to the Omnicron outbreak, and across the country, many are refraining from parties and gatherings as well. But not to worry — the owner of One Times Square has teamed up with a cryptocurrency firm to produce a virtual replica of the iconic NYC celebration, hosting the “MetaFest 2022” party.

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Mulesoft

DECEMBER 29, 2021

This year, our MuleSoft Community showed up like never before, championing collaboration and creativity on the daily. Though most of our community events were online this year, we still felt such a strong sense of togetherness with this group in seeing how they supported one another with resources, insights, and expertise. From how-to’s to community […].

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

LS Retail

DECEMBER 27, 2021

©iStock/Beboy_ltd What's affecting me, my clients, my colleagues and other global small business owners: Turning you on to Richard Orlinski's magnificent work (France). How to build brand love. How corporations organize global production is becoming increasingly unsustainable. Quote of the week: "Art is the desire of a man to express himself, to record the reactions of his personality to the world he lives in." – Amy Lowell 10 potential New Year resolutions for global small businesses.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Accounting Payment Services Returns 298

Retail Wire

DECEMBER 29, 2021

Although the direct correlation between the two metrics may be arguable, according to Mastercard data, some of the states with the highest in-store holiday period sales growth in 2021 have the lowest COVID vaccination rates. The states cited — Arkansas, Kentucky and West Virginia — all have less than 55 percent vaccination rates among the populace.

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Nvidia

DECEMBER 31, 2021

Not so long ago, searching for information could lead to a library to scan endless volumes or even tediously sift through microfilm. Clearly, technology is making the world a better place. Scientists, researchers, developers and companies have been on a quest to solve some of the world’s most pressing problems. Only now they’re accelerating their efforts by putting NVIDIA GPU-driven AI to work.

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Marketing Planning ATS 109

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Customer Experience

Mulesoft

DECEMBER 27, 2021

One of the most apparent impacts of the COVID-19 pandemic in the financial services sector is the expedited digitization of products and solutions. However, COVID-19 forced more than just accelerated projects. Businesses had to ensure they could deliver end-to-end service solely on their digital platforms without switching between digital and legacy channels.

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Retail TouchPoints

DECEMBER 29, 2021

As with most industries, the pandemic accelerated processes that were well underway in the interior design sphere during the past few years. Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

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Outdoor Consumer Fulfillment Customer Experience 279

Retail Wire

DECEMBER 29, 2021

Although the increase will vary by locale and distributor, IRI predicts that food prices will increase 5 percent overall in the first half of 2022. Major consumer packaged goods companies, from Mondelez to Kraft Heinz and Campbell’s Soup, have already warned of hikes affecting a broad range of categories. “There’s nothing immune from price increases,” said Tony Sarsam, CEO of SpartanNash.

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Consumer 130

Nvidia

DECEMBER 30, 2021

NVIDIA Inception is one of the largest startup ecosystems in the world — and its thousands of members achieved impressive feats in 2021, bringing AI and data science to an array of industries. NVIDIA Inception nurtures cutting-edge AI, data science and HPC startups with go-to-market support, expertise and technology. This year, the program surpassed 9,000 members — about two-thirds of the total number of AI startups in the world, as estimated by Pitchbook.

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Checkout Location Fashion Planning 107

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Marketing

Mulesoft

DECEMBER 28, 2021

There’s a lot that IT decision-makers must take into account when they choose an integration platform: Team needs, use cases to solve for, value proposition, potential money and time savings, and, most importantly, return on investment. Once you’ve landed on an integration platform, the work isn’t done yet. From there, it’s time to identify the […].

Accounting 100

Accounting Returns 100

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Reasons cited were that the country’s 1.1 million minority-owned small businesses often face underlying challenges, making it tougher for them to run and scale successfully, plus they are likelier to work in industries most distressed by the global crisis.

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Payment Services Finance Marketing Promotions 279

Retail Wire

DECEMBER 28, 2021

If the experiences of West Virginia residents Elizabeth and Shawna Fordyce are representative, many shoppers who traditionally wait for post-Christmas sales to do their real holiday shopping are feeling frustrated this year, finding instead empty shelves where they expected to see some of the best deals of the year.

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Shopping 130

Retail Times

DECEMBER 27, 2021

In the eyes of the law, a personal injury that can be raised as a valid claim only has to fall under a simple condition - proof that the pain and suffering of the person or persons resulted from the negligence of another. In that sense, it doesn’t really matter what circumstances your injury falls under.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience