Sat.Jan 09, 2021 - Fri.Jan 15, 2021

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CES 2021 Highlights: COVID-Accelerated Innovations, 5G and Privacy Issues Dominate

Retail TouchPoints

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of sectors, including almost 700 startups from 37 countries. Owned and produced by the Consumer Technology Association (CTA) , the virtual event featured product launches from startups to tech giants, keynotes from global industry leaders, live entertainment from Hollywood and more than 100 hours of conference programming. .

Consumer 312
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Retail Budget Planning 2021: Driving Revenue with Technology

Intelligence Node

The best thing about January is the opportunity to start again, a general optimism for doing better retail planning than last year. More so for retail, being one of the hardest hit industries last year. As retailers re-evaluate 2020’s retail planning decisions, the overarching theme for Budget ‘21 is ‘uncertainty’, given the current political […].

Planning 160
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Beware of Shopper Marketing Shortcuts – They aren’t real!

Mike Anthony

Apparently, men and women are remarkably similar when it comes to shopping. Apparently that means that we can take a one-size-fits-all approach to how we market to shoppers. Really? If that were true, that would be amazing right? Our lives would be so simple! But before you dust off your beach clothes and plan to take the rest of the year off, maybe you should read the rest of this post first.

Marketing 130
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Yelp Introducing Features for Businesses to Disclose COVID Safety Measures

Small Biz Trends

Keeping your small business open could mean tweaking your COVID-19 safety practices. Yelp is adding to their COVID-19 Section. They are adding customer observations on social distancing and mask wearing. There are also new content guidelines protecting businesses from unfair reviews. And new health and safety measures. The section already lets SMBs inform customers about their ongoing health and safety efforts.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

Retail TouchPoints

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity. This phenomenon helped large, digitally savvy retailers like Target , Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T ’s Connected Retail Report , which was presented during Chapter 1 of the 2021 NRF Big Show.

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How to Move Your End of Season, Slow Moving, Overstock Merchandise with Sale Supplies and Smart Selling

Nahanco

It’s the end of the season and sales did not go quite as planned. Now, what do you do with all the leftover stock and still recoup some of the initial investment? The obvious solution is to have a sale and reduce prices. But first, you must have a plan and be prepared for having a sale. This includes setting a goal, having a vision, and investing in the right sales supplies, including signs, tagging/pricing supplies, and display options.

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Should You Consider Buying a FedEx Route?

Small Biz Trends

If you’re interested in a way to generate more income, you might consider buying a FedEx route. You can buy a FedEx route on a FedEx route marketplace, or from an independent owner; once you do, you’ll gain access to a fleet of trucks, employees, and equipment necessary to deliver packages all over the country. FedEx routes function as a business and can be a great way to make money.

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How 1,000-Store Russian Electronics Retailer Amped Up Online Sales 141%

Retail TouchPoints

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. The M.Video ONE RETAIL strategy, designed to connect the online and offline customer experience through a single platform, met the pandemic’s challenges on multiple fronts with strat

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Everything You Need to Know About Keystone Pricing

Wiser

There’s an old saying that goes, “the perfect is the enemy of the good.”. Essentially, in all the time you spend trying to get something done perfectly on the first try, you could have aimed for “good” and iterated your way to something better based on feedback. Retailers that strive for perfection in their pricing strategies would often be better served by trying for good first, then perfecting their approaches based on how consumers react to the prices of their goods.

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4 Trends to Watch in 2021

Retail Eye

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership … Continue reading →

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Target ROAS: The Holy Grail Of Google Ads Bidding Strategies?

Store Growers

Last Updated on January 14, 2021. The Target ROAS bidding strategy seems too good to be true. You tell Google exactly how much revenue you’d like to make for every dollar you put into your campaigns, and Google delivers you that result. Unfortunately that’s the theory, and reality doesn’t always play out that way. So in this article I break down exactly what Target ROAS is, when you should use it and how you can avoid common mistakes that will break things.

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Staples Attempts to Buy Office Depot — Again

Retail TouchPoints

Perhaps the third time will be the charm. Staples is making another bid to acquire its rival Office Depot , this time with a bid of $2.1 billion — one-third of the $6.3 billion offered in the original 2015 merger agreement. That deal was shut down in 2016 due to antitrust concerns. The two companies also had attempted a merger in 1997 that was stopped by the Federal Trade Commission (FTC).

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Which Size Goes On The Right?

Re-Tales

Decades ago when I started working retail, I learned a basic rule of merchandising when building displays or setting shelves–if you have multiple sizes of an item, the larger size goes on the right. So if you have say Listerine mouthwash in 3 sizes, you would merchandise them as follows: 12 oz—-18 oz—-32 oz. Of course, you say “Why?

Returns 52
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4 Trends to Watch in 2021

Retail Eye

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership with the Ebeltoft Group, a network of global retail advisors dedicated to bringing you the best of the best. In 2020 the world was turned upside down. The COVID-19 pandemic led to major shifts within […].

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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2021 Retail Execution Predictions: Three Opportunities for Field Teams

RepslyBlog

What can CPG brands expect in a post-pandemic phygital world? And how can you be prepared for it? After all the uncertainty of 2020, it’s understandable that brands want to predict what to expect in this new year, but due to a number of factors – including the continued rise in COVID-19 cases, economic downturn, a new presidential term, and additional uncertainty on vaccine administration – that’s become much more challenging.

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Reimagining Shopping Malls Post-COVID

Retail TouchPoints

After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to the mask-wearing, social-distancing normalcy. This unprecedented retail apocalypse has also required physical retailers to rethink and prepare for a post-COVID era where in-store shopping will never be the same. In China, where businesses have reopened, stores have grappled with the same challenges: sales declines, ineffective engagement and new contactless demand.

Shopping 288
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Do you have real life talks with buyers and brand managers?

Shopper Intelligence

What’s so good about two people conversing? My phone hardly ever rings these days. I am inundated by emails. My family now seem to prefer WhatsApp. Business life is dominated by Zoom meetings and webinars. What I crave is old fashioned conversation. By phone is OK (yes, it does actually work as a phone, kids); in person is much better. It made me think about what’s so good about two people conversing.

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4 Trends to Watch in 2021

Retail Eye

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership with the Ebeltoft Group, a network of global retail advisors dedicated to bringing you the best of the best. In 2020 the world was turned upside down. The COVID-19 pandemic led to major shifts within […].

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Mi9 Retail and ThryveAI Showcase Grocery Innovations at Google Cloud’s Partner Pavilion During NRF 2021

M19 Retail

MIAMI, FLORIDA, January 13, 2021 – Mi9 Retail, the number one vendor for tier one retailers (RIS 2021 Software LeaderBoard) that enables them to automate and optimize merchandise management and retail planning, along with its new brand, ThryveAI , which provides an industry-leading online grocery solution, today announced they are showcasing their latest innovations at Google Cloud’s Partner Pavilion during NRF’s Virtual Expo.

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Petco IPO Puts Retailer’s Value at $6.4 Billion

Retail TouchPoints

Petco debuted its IPO at $26 per share on Jan. 14, 44% above its expected price of $18 , according to CNBC. The stock reached $29.40 by closing, putting the company’s market value at $6.4 billion. The pet retailer released 48 million shares of Class A common stock and gave underwriters a 30-day option to purchase up to an additional 7.2 million shares of its Class A common stock.

ATS 286
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The 30 most shocking retail fails of 2020 – who will be next?

Retail Technology Review

2021 has kicked off with non-essential stores closed once again and more big-name retailers struggling for survival. The home delivery expert ParcelHero reveals the 30 biggest names to fall into receivership in 2020 and warns that, unless stores get to grip with e-commerce, this could be just the tip of the iceberg.

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Data Will be Key to Retail Success in 2021

Retail TouchPoints

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period.

Consumer 285
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Walmart Launches Fintech Startup via Investment Firm Partnership

Retail TouchPoints

Walmart has partnered with fintech investment firm Ribbit Capital to launch a startup designed to offer affordable financial solutions. The venture aims to combine Walmart’s retail knowledge and scale with Ribbit’s fintech expertise to deliver tech-driven financial experiences tailored to Walmart’s customers and associates. Walmart will be the new company’s majority owner.

Finance 278
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Sell More, Retain Customers Longer, and Have Fun with Discovery Shopping

Retail TouchPoints

You know the feeling when you are in a store and see an amazing, exciting, perfect thing that you instantly know you just have to have? Whether it’s the perfect pair of shoes, a golf club that will change your stroke or a new ice cream flavor you must try, you get that instant rush and snag the product off the shelf — or out of the freezer. That rush is what made malls the epicenter of American shopping for decades.

Shopping 259
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NRF 2021 Day 1: The How, What and When of Retail’s Reopening, Plus Insights From Condoleezza Rice

Retail TouchPoints

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. From former Secretary of State Condoleezza Rice to Walmart Chief Customer Officer Janey Whiteside, NRF 2021 is out to prove it’s one of the biggest events in retail no matter where or how it takes place.

Consumer 259
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Bringing Sustainability and Innovation to the Grocery Store Supply Chain

Retail TouchPoints

In the grocery industry, as in so many others, sustainability is an increasingly important topic of conversation. As an organization that is passionate about people and the planet, KeHE Distributors is driving toward a better future for our partners through sustainability initiatives and our hard-working supply chain. With 16 North American distribution centers — including five million square feet of warehouse space and more than 550 trucks serving 30,000 cross-country routes — we recognize the

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Toshiba Launches ELERA Platform to Enable Rapid Retail Innovation

Retail TouchPoints

Toshiba Global Commerce Solutions has introduced ELERA, a unified commerce platform designed to help retailers reimagine their businesses without the constraints of traditional retail IT systems. ELERA employs microservices along with data solutions to harness big data, and IoT and Touchpoints to enable frictionless commerce. The platform is designed to transform retail infrastructures into dynamic, agile environments in which retailers can roll out new services within days, then independently t

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Best Buy CEO at CES 2021: ‘Agnostically Meet the Customer Wherever They Are’

Retail TouchPoints

Delivering a virtual keynote address at CES 2021 , Best Buy CEO Corie Barry provided details on how the tech retailer adapted during the pandemic with Alan Murray, CEO, Fortune Media Corp. Barrie discussed the retailer’s pivot to retailing at curbside , shifting product demand and the importance of diversity and inclusion. When the pandemic first hit, Best Buy saw three things immediately: The brand’s philosophy of enriching lives through technology instantly became the reality for every single

ATS 239
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Pilot Company Adopts Machine Learning Platform to Streamline Supply Chain Management

Retail TouchPoints

Pilot Company has chosen the 4R Systems machine learning Forecasting and Replenishment Solution to power logistics at its 750 Pilot Flying J travel centers in the U.S. and Canada. The system is expected to provide a more consistent and efficient solution to help maximize inventory and sales. The Forecasting and Replenishment Solution analyzes demand patterns, inventory costs, margin, case pack size, lead times and other supply chain parameters, with the goal of determining the inventory level th

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LVMH Completes Tiffany Acquisition, Shakes Up Executive Suite

Retail TouchPoints

LVMH Moët Hennessy Louis Vuitton SE has completed its acquisition of Tiffany & Co. The luxury conglomerate’s purchase of the iconic jeweler has been in the works for more than a year , delayed by called-off plans, numerous legal battles and deal renegotiations. A marked-down price tag (lowered from the original $16.2 billion to $15.8 billion ) finally brought the merger to fruition.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!