Retail TouchPoints

JANUARY 13, 2021

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity. This phenomenon helped large, digitally savvy retailers like Target , Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T ’s Connected Retail Report , which was presented during Chapter 1 of the 2021 NRF Big Show.

Customer Experience 312

Customer Experience Fulfillment Returns Shopping 312

Intelligence Node

JANUARY 11, 2021

The best thing about January is the opportunity to start again, a general optimism for doing better retail planning than last year. More so for retail, being one of the hardest hit industries last year. As retailers re-evaluate 2020’s retail planning decisions, the overarching theme for Budget ‘21 is ‘uncertainty’, given the current political […].

Planning 160

Planning 160

Mike Anthony

JANUARY 13, 2021

Apparently, men and women are remarkably similar when it comes to shopping. Apparently that means that we can take a one-size-fits-all approach to how we market to shoppers. Really? If that were true, that would be amazing right? Our lives would be so simple! But before you dust off your beach clothes and plan to take the rest of the year off, maybe you should read the rest of this post first.

Marketing 130

Marketing Target Market Planning Shopping 130

Small Biz Trends

JANUARY 12, 2021

Keeping your small business open could mean tweaking your COVID-19 safety practices. Yelp is adding to their COVID-19 Section. They are adding customer observations on social distancing and mask wearing. There are also new content guidelines protecting businesses from unfair reviews. And new health and safety measures. The section already lets SMBs inform customers about their ongoing health and safety efforts.

Beauty and Health 98

Beauty and Health Outdoor Accounting Planning 98

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Customer Experience

Retail TouchPoints

JANUARY 15, 2021

The first-ever all-digital CES 2021 welcomed 2,000 exhibitors that unveiled next-gen innovations across a variety of sectors, including almost 700 startups from 37 countries. Owned and produced by the Consumer Technology Association (CTA) , the virtual event featured product launches from startups to tech giants, keynotes from global industry leaders, live entertainment from Hollywood and more than 100 hours of conference programming. .

Consumer 310

Consumer Marketing ATS 310

Nahanco

JANUARY 11, 2021

It’s the end of the season and sales did not go quite as planned. Now, what do you do with all the leftover stock and still recoup some of the initial investment? The obvious solution is to have a sale and reduce prices. But first, you must have a plan and be prepared for having a sale. This includes setting a goal, having a vision, and investing in the right sales supplies, including signs, tagging/pricing supplies, and display options.

Visual Merchandising 81

Visual Merchandising Promotions Planning Location 81

Small Biz Trends

JANUARY 13, 2021

If you’re interested in a way to generate more income, you might consider buying a FedEx route. You can buy a FedEx route on a FedEx route marketplace, or from an independent owner; once you do, you’ll gain access to a fleet of trucks, employees, and equipment necessary to deliver packages all over the country. FedEx routes function as a business and can be a great way to make money.

Management 95

Management Shipping Returns Marketing 95

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. The M.Video ONE RETAIL strategy, designed to connect the online and offline customer experience through a single platform, met the pandemic’s challenges on multiple fronts with strat

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Wiser

JANUARY 12, 2021

There’s an old saying that goes, “the perfect is the enemy of the good.”. Essentially, in all the time you spend trying to get something done perfectly on the first try, you could have aimed for “good” and iterated your way to something better based on feedback. Retailers that strive for perfection in their pricing strategies would often be better served by trying for good first, then perfecting their approaches based on how consumers react to the prices of their goods.

Wholesale 78

Wholesale Shrinkage Markdowns Returns 78

Retail Eye

JANUARY 15, 2021

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership … Continue reading →

Retail Trends 59

Retail Trends 59

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Store Growers

JANUARY 14, 2021

Last Updated on January 14, 2021. The Target ROAS bidding strategy seems too good to be true. You tell Google exactly how much revenue you’d like to make for every dollar you put into your campaigns, and Google delivers you that result. Unfortunately that’s the theory, and reality doesn’t always play out that way. So in this article I break down exactly what Target ROAS is, when you should use it and how you can avoid common mistakes that will break things.

Accounting 53

Accounting Returns Advertising Shopping 53

Retail TouchPoints

JANUARY 11, 2021

Perhaps the third time will be the charm. Staples is making another bid to acquire its rival Office Depot , this time with a bid of $2.1 billion — one-third of the $6.3 billion offered in the original 2015 merger agreement. That deal was shut down in 2016 due to antitrust concerns. The two companies also had attempted a merger in 1997 that was stopped by the Federal Trade Commission (FTC).

Planning 295

Planning 295

Re-Tales

JANUARY 14, 2021

Decades ago when I started working retail, I learned a basic rule of merchandising when building displays or setting shelves–if you have multiple sizes of an item, the larger size goes on the right. So if you have say Listerine mouthwash in 3 sizes, you would merchandise them as follows: 12 oz—-18 oz—-32 oz. Of course, you say “Why?

Returns 52

Returns ATS Retail Trends 52

Retail Eye

JANUARY 15, 2021

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership with the Ebeltoft Group, a network of global retail advisors dedicated to bringing you the best of the best. In 2020 the world was turned upside down. The COVID-19 pandemic led to major shifts within […].

Retail Trends 52

Retail Trends 52

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Accounting

RepslyBlog

JANUARY 14, 2021

What can CPG brands expect in a post-pandemic phygital world? And how can you be prepared for it? After all the uncertainty of 2020, it’s understandable that brands want to predict what to expect in this new year, but due to a number of factors – including the continued rise in COVID-19 cases, economic downturn, a new presidential term, and additional uncertainty on vaccine administration – that’s become much more challenging.

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Retail TouchPoints

JANUARY 12, 2021

After a long, grim year shrouded by the coronavirus, brick-and-mortar stores in the U.S. have mostly adapted to the mask-wearing, social-distancing normalcy. This unprecedented retail apocalypse has also required physical retailers to rethink and prepare for a post-COVID era where in-store shopping will never be the same. In China, where businesses have reopened, stores have grappled with the same challenges: sales declines, ineffective engagement and new contactless demand.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Shopper Intelligence

JANUARY 14, 2021

What’s so good about two people conversing? My phone hardly ever rings these days. I am inundated by emails. My family now seem to prefer WhatsApp. Business life is dominated by Zoom meetings and webinars. What I crave is old fashioned conversation. By phone is OK (yes, it does actually work as a phone, kids); in person is much better. It made me think about what’s so good about two people conversing.

Brand Management 40

Brand Management Management Fashion Consumer 40

Retail Eye

JANUARY 15, 2021

This piece was partially adapted from excerpts from our new book, Global Retail Trends and Innovations 2021, written in partnership with the Ebeltoft Group, a network of global retail advisors dedicated to bringing you the best of the best. In 2020 the world was turned upside down. The COVID-19 pandemic led to major shifts within […].

Retail Trends 52

Retail Trends 52

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

M19 Retail

JANUARY 13, 2021

MIAMI, FLORIDA, January 13, 2021 – Mi9 Retail, the number one vendor for tier one retailers (RIS 2021 Software LeaderBoard) that enables them to automate and optimize merchandise management and retail planning, along with its new brand, ThryveAI , which provides an industry-leading online grocery solution, today announced they are showcasing their latest innovations at Google Cloud’s Partner Pavilion during NRF’s Virtual Expo.

ATS 40

ATS Fulfillment Grocer Management 40

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period.

Consumer 282

Consumer Marketing Returns Planning 282

Retail Technology Review

JANUARY 15, 2021

2021 has kicked off with non-essential stores closed once again and more big-name retailers struggling for survival. The home delivery expert ParcelHero reveals the 30 biggest names to fall into receivership in 2020 and warns that, unless stores get to grip with e-commerce, this could be just the tip of the iceberg.

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Retail TouchPoints

JANUARY 12, 2021

Walmart has partnered with fintech investment firm Ribbit Capital to launch a startup designed to offer affordable financial solutions. The venture aims to combine Walmart’s retail knowledge and scale with Ribbit’s fintech expertise to deliver tech-driven financial experiences tailored to Walmart’s customers and associates. Walmart will be the new company’s majority owner.

Finance 278

Finance Payment Services Management Planning 278

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Customer Experience

Retail TouchPoints

JANUARY 13, 2021

You know the feeling when you are in a store and see an amazing, exciting, perfect thing that you instantly know you just have to have? Whether it’s the perfect pair of shoes, a golf club that will change your stroke or a new ice cream flavor you must try, you get that instant rush and snag the product off the shelf — or out of the freezer. That rush is what made malls the epicenter of American shopping for decades.

Shopping 259

Shopping Outdoor Marketing Returns 259

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. From former Secretary of State Condoleezza Rice to Walmart Chief Customer Officer Janey Whiteside, NRF 2021 is out to prove it’s one of the biggest events in retail no matter where or how it takes place.

Consumer 259

Consumer Retail Trends Returns Customer Experience 259

Retail TouchPoints

JANUARY 14, 2021

In the grocery industry, as in so many others, sustainability is an increasingly important topic of conversation. As an organization that is passionate about people and the planet, KeHE Distributors is driving toward a better future for our partners through sustainability initiatives and our hard-working supply chain. With 16 North American distribution centers — including five million square feet of warehouse space and more than 550 trucks serving 30,000 cross-country routes — we recognize the

Supply Chain Management 255

Supply Chain Management Finance Employee Engagement Management 255

Retail TouchPoints

JANUARY 15, 2021

Delivering a virtual keynote address at CES 2021 , Best Buy CEO Corie Barry provided details on how the tech retailer adapted during the pandemic with Alan Murray, CEO, Fortune Media Corp. Barrie discussed the retailer’s pivot to retailing at curbside , shifting product demand and the importance of diversity and inclusion. When the pandemic first hit, Best Buy saw three things immediately: The brand’s philosophy of enriching lives through technology instantly became the reality for every single

ATS 239

ATS Fulfillment Consumer 239

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Marketing

Retail TouchPoints

JANUARY 14, 2021

Toshiba Global Commerce Solutions has introduced ELERA, a unified commerce platform designed to help retailers reimagine their businesses without the constraints of traditional retail IT systems. ELERA employs microservices along with data solutions to harness big data, and IoT and Touchpoints to enable frictionless commerce. The platform is designed to transform retail infrastructures into dynamic, agile environments in which retailers can roll out new services within days, then independently t

Promotions 239

Promotions 239

Retail TouchPoints

JANUARY 11, 2021

LVMH Moët Hennessy Louis Vuitton SE has completed its acquisition of Tiffany & Co. The luxury conglomerate’s purchase of the iconic jeweler has been in the works for more than a year , delayed by called-off plans, numerous legal battles and deal renegotiations. A marked-down price tag (lowered from the original $16.2 billion to $15.8 billion ) finally brought the merger to fruition.

Planning 222

Planning ATS 222

Retail TouchPoints

JANUARY 14, 2021

Data capture solution provider Anyline , which specializes in barcode and optical character recognition technology for mobile devices, has entered the U.S. retail market. The company aims to provide mobile data capture solutions that can be used for both self-shopping and efficient inventory management through the Anyline 27 smartphone barcode scanner, which offers greater scanning speed, precision and recognition capacity compared to older versions.

Inventory Management 217

Inventory Management Retail Marketing Shopping Management 217

Retail TouchPoints

JANUARY 13, 2021

Travel and airport retailer Hudson will deploy Amazon’s Just Walk Out technology in select travel convenience stores including Hudson Nonstop — a new store concept designed around the tech that will debut in Q1 2021 at Dallas Love Field Airport, with additional rollouts planned for later in the year. With more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, Hudson is launching the contactless checkout technology as part of the next phase in

Checkout 217

Checkout Shopping Planning ATS 217

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience