Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike.

Checkout 358

Checkout Planning Consumer Management 358

Intelligence Node

DECEMBER 21, 2020

Shopify is an all-in-one, specialized global e-commerce platform that has been powering businesses of all sizes to start, grow, and market their online stores. Shopify has seen tremendous growth in the past few years and in 2018 saw growth 3 times more than that of its competitors. With e-commerce adoption growing rigorously and more retailers […].

Marketing 195

Marketing 195

Wiser

DECEMBER 22, 2020

Direct-to-consumer (D2C or DTC) brands are everywhere these days: advertised on buses, pulling shoppers in on Instagram, and increasingly setting up storefronts on Main Streets around the world. While online retail channels were a great way to build their businesses initially, there are many added benefits to brick-and-mortar as well. These include easier product repairs (think Warby Parker glasses) and more opportunities to build relationships with new and existing customers as they browse offe

Consumer 122

Consumer Shipping Fulfillment Advertising 122

Retail Next

DECEMBER 22, 2020

Retail is a goldmine of data. The problem is most of it never makes it out of its raw form and into the actionable, 24 karat tips that store teams need to perform their best. . Time and time again, retail field and HQ teams express frustration that they just don’t have the bandwidth to dive into the mine and analyze the data. As a result, store teams continue to miss out on opportunities for improvement. .

Store Layout 52

Store Layout Management Customer Experience Store Operations 52

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Customer Experience

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. First came the COVID-19 outbreak, with a global recession close on its heels. Now, few experts have meaningful advice to offer beyond advising investment in ecommerce. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

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Visual Merchandising Customer Experience Management Location 312

Store Growers

DECEMBER 22, 2020

Last Updated on December 22, 2020. The end of the year is coming close. We’ve been sprinting since long before Black Friday, so it feels good to reach the end of the holiday sales. Those early conversations about stock levels or shipping back in August are now far behind us, and the numbers have been put on the board. I hope they’re good.

Advertising 41

Advertising Shopping Shipping Accounting 41

Retail Technology Review

DECEMBER 25, 2020

By Alex MacPherson,Manhattan Associates The pandemic has accelerated the proliferation of ecommerce by up to six years according to certain reports and the grocery industry has been one of the most (positively on the whole) affected by this surge in online sales.

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Fulfillment 31

Retail TouchPoints

DECEMBER 21, 2020

Poshmark has filed for an initial public offering on Nasdaq under the symbol POSH, according to a filing with the SEC. The reseller, which first announced the plans in late September 2020, has not issued a target price range or the number of shares to be made available. As of February 2020, shoppers were expressing increased interest in second-hand clothing: at the time, used items took up 14% of consumers’ closet space, according to a Poshmark study.

Planning 279

Planning Fashion Consumer Social Commerce 279

Retail TouchPoints

DECEMBER 25, 2020

In a time when industry standards and strategies are changing almost weekly, labor costs continue to rise, bringing headaches to the minds of grocery industry leaders and management teams alike. Many grocers tend to think too big-picture when it comes to finding solutions for increasing labor costs. In reality, some of the easiest ways to decrease labor costs offer tangible, efficient and adaptable solutions that grocers can implement almost immediately.

Grocer 271

Grocer Management Checkout Shopping 271

Retail TouchPoints

DECEMBER 23, 2020

Great American Outdoors Group, parent company of Bass Pro Shops , Cabela’s and White River Marine Group , will acquire Sportsman’s Warehouse for $785 million in cash, according to The Street. The transaction is expected to close in the second half of 2021. Once the deal closes, Sportsman’s Warehouse will offer shoppers Bass Pro Shops’ fishing tackle and Cabela’s hunting gear as well as an overall expanded ecommerce selection.

Outdoor 264

Outdoor Shopping Fulfillment Store Operations 264

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Retail TouchPoints

DECEMBER 23, 2020

Kroger and ShopRite will help administer the COVID-19 vaccine nationwide via their pharmacies and clinics, in partnership with the federal government and state health departments. They are the latest retailers to announce their participation, joining Walmart , Walgreens , CVS Health , Stop & Shop and others in distributing the vaccine as widely as possible.

Beauty and Health 264

Beauty and Health Shopping ATS Store Operations 264

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S.

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Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

DECEMBER 23, 2020

As part of a raft of executive changes, Bath & Body Works parent company L Brands has named Julie Rosen its new President. Rosen brings more than 20 years of retail industry experience, most recently as President of Ascena Retail Group ’s Ann Taylor and Loft divisions. Bath & Body Works also has named Deon Riley as its Chief Human Resources Officer; she will join the company by the end of 2020.

Promotions 245

Promotions Planning Management Store Operations 245

Retail TouchPoints

DECEMBER 22, 2020

We preach not to put people in boxes, and it seems companies are keen for this to be extended to them also. Amazon is the most obvious example, evolving from an online marketplace for books to the technology behemoth it is today. And what about Dominos, the tech company ? Or perhaps McDonalds, the fashion label ? Increasingly we are also seeing some of the biggest U.S. retailers pivot away from their traditional brick-and-mortar offerings and venture into becoming their own fully fledged media n

Advertising 239

Advertising Consumer Marketing Returns 239

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Accounting

Retail TouchPoints

DECEMBER 21, 2020

From double-digit sales declines in 2019 to record-breaking double-digit increases in 2020, gift company Edible Arrangements has done more than just ramp up its ecommerce platform to tackle surging demand. Creating content to connect with consumers across various channels, the company also is leveraging data to better understand its customers and personalize the online gifting experience.

Payment Services 234

Payment Services Promotions Planning Shopping 234

Retail TouchPoints

DECEMBER 22, 2020

Former Macy’s CEO Terry Lundgren told CNBC that retail store closures could continue into 2021 as disruption persists. While the holidays will remain a bright spot in an otherwise difficult year, Lundgren expects the following months to be a challenging period for the industry — though the survivors will have a chance to thrive in the aftermath. More than 11,000 stores have closed in 2020, totaling nearly 150 million square feet of retail space, according to data from real estate firm CoStar Gro

Planning 219

Planning Store Operations 219

Retail TouchPoints

DECEMBER 23, 2020

In 2021, businesses in the United States will face new VAT rules for selling to final consumers in Europe. While the changes are meant to help streamline the filing and collection of Value Added Tax (VAT), they unintentionally make tax calculation more complex. While these news rules originated in the EU (with similar concepts in the UK, Norway and Switzerland), they are crucial for U.S.

Payment Services 205

Payment Services Telecommunications Accounting Planning 205

Retail TouchPoints

DECEMBER 21, 2020

Procrastinators rejoice: Target has extended its same-day delivery and order pickup deadline to 5 pm on Dec. 24. The retailer also has added nearly 8,000 new Drive Up pickup spaces at its stores and assigned more associates to same-day services, and is waiving membership requirements for using these services. Through the 5 pm Christmas Eve deadline, shoppers can place online orders for store pickup and receive same-day deliveries at their homes via Shipt.

Sporting Goods 205

Sporting Goods Apparel Shopping ATS 205

Advertiser: Experience Retail Today

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Fashion

Retail TouchPoints

DECEMBER 21, 2020

Guitar Center will emerge from Chapter 11 bankruptcy by Dec. 31 under a plan that has been confirmed by the U.S. Bankruptcy Court for the Eastern District of Virginia. The retailer plans to reduce its debt by $800 million and raise $350 million in new senior secured notes during the process. In addition, several banks, led by Wells Fargo and JPMorgan, are expected to fund a new $375 million secured asset-based financing facility that would provide significant additional liquidity for the busines

Planning 178

Planning Finance Shipping Store Operations 178

Retail TouchPoints

DECEMBER 24, 2020

Data breaches pose a significant risk to digital retailers, leading to lost customer trust and potentially far worse. Whether it’s malicious code placed on a checkout page or a clever phishing attack, hackers will find a way to siphon off sensitive customer data. A report published by cybersecurity firm Shape Security showed that 80% to 90% of the people who log in to a retailer’s ecommerce site are hackers using stolen data, accounting for $50 million per day in potential losses.

Jewelry 164

Jewelry Payment Services Management Checkout 164

Retail Technology Review

DECEMBER 23, 2020

UK-based online marketplace, OnBuy.com, has set its sights on achieving unicorn status as it announces 605% year to date growth, rounding off a list of incredible 2020 successes for the company.

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Retail Technology Review

DECEMBER 25, 2020

Sage, the cloud business management solutions provider, has entered into a significant partnership with Brightpearl, the Digital Operations Platform targeted at digital retailers across the globe.

Management 28

Management ATS 28

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Customer Experience

Retail TouchPoints

DECEMBER 23, 2020

The joy of serendipitous discoveries that comes from shopping IRL has proven an elusive experience to replicate online — until now. The pandemic led to the launch of a gamut of virtual store offerings designed to give shoppers a bit of the treasure hunt delights of in-store shopping. Spanning a variety of retail sectors, these virtual stores are being rolled out by prestige beauty brands like Charlotte Tilbury and even grocery stores like McEwan Fine Foods Don Mills, which launched a 3D virtual

Shopping 270

Shopping Store Layout Marketing Shipping 270

Retail TouchPoints

DECEMBER 23, 2020

Satish Malhotra, Chief Retail and Operating Officer at Sephora , will take the reins as CEO and President of The Container Store on Feb. 1, 2021. Malhotra will replace retiring CEO Melissa Reiff, who will retain her title as Chairwoman of the Board of Directors until the annual Container Store shareholders’ meeting in late summer 2021. Malhotra was one of the first executives to join Sephora in its U.S. debut and he has held a variety of leadership roles in 21 years at the beauty retailer.

Planning 289

Planning ATS Store Operations 289