Sat.Jul 08, 2023 - Fri.Jul 14, 2023

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Gamification in Retail: captivating shoppers through interactive elements

Tokinomo

In today's highly competitive retail industry, businesses are constantly searching for innovative strategies to improve customer engagement, boost brand loyalty, and increase sales. One approach that has gained significant popularity is gamification.

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Small retailers facing ‘unprecedented’ pressure, says ARA chief

Inside Retail

Australian small retailers are failing to meet their financial benchmarks, as softening consumer spending, rising wages, and inflation threaten business survival. An inaugural Small Retail Index study by the Australian Retailers Association (ARA) and American Express, revealed that 32 per cent of small and medium businesses (SMBs) are feeling uncertain about the year ahead.

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4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from

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How DTC brands can stand apart with high-value content and educational offerings

Retail Dive

The key element for success is understanding the customer. Do they want to be inspired with aspirational editorial content, or do they need more nuts-and-bolts educational offerings? Either is fine, but the secret is figuring out which will resonate more with the customer.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Zara owner Inditex unveils ‘extremely ambitious’ sustainability targets

Retail Gazette

Zara owner Inditex has laid out ambitious sustainability goals at its AGM, including a pledge to reduce its emissions by more than 50% by 2030, as it looks to reach net zero by 2040. The fashion giant which also owns Pull&Bear and Bershka said it would focus on low-impact fibres, supply chain transformation, biodiversity and circularity initiatives, as fast-fashion retailers face growing pressure to cut waste.

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New demands of chief merchant role require new tools to excel

Retail Customer Experience

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to fulfill the responsibilities.

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Ready to Go Global? Ask These 5 Questions First

Retail TouchPoints

In 2024, retail sales worldwide are expected to reach $30.6 trillion, a 4.3% increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders.

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Tuesday Morning moves to convert its bankruptcy to Chapter 7

Retail Dive

The half-century-old off-pricer, which exited a Chapter 11 process just two years before filing again this year, had already moved to liquidate.

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Target names Lisa Roath chief marketing officer

Mass Relators

MINNEAPOLIS — Target Corp. has promoted Lisa Roath to the position of executive vice president and chief marketing officer. In her new role, Roath will lead the company’s core marketing functions, including creative, guest marketing strategy, retail brand experience, social media, paid media strategy and marketing strategy and operations. She joins Target’s leadership team effective immediately and will report to Cara Sylvester, executive vice president and chief guest experience officer.

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Shopify to launch AI assistant for merchants

Inside Retail

Canadian e-commerce firm Shopify said on Wednesday it would soon launch an artificial intelligence assistant for merchants on its platform, the latest technology company to roll out such a feature. The assistant called “Sidekick” would be embedded as a button on Shopify and answer merchant queries, including details about sales trends, CEO Tobi Lutke illustrated in a video posted on Twitter.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Zara Parent Inditex Aims to Cut Value Chain Emissions 50% by 2030

Retail TouchPoints

Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.

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Costco asks Instacart shoppers to wait for orders offsite

Retail Wire

Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.

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Food waste, Grocery trends, and Back-to-school - Weekly Snacks #62

Tokinomo

Campaign corner Hate comments. Liquid Death did it again. The brand released a complete music video this week for one of the songs from their latest album , Greatest Hates Vol. 3. The album consists of 10 songs, with lyrics sourced from unfriendly comments directed at the brand, both through direct messages and social media. Warning: The video contains curse words.

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Lotte Duty Free opens at Melbourne Airport

Inside Retail

Melbourne Airport and Lotte have launched the new Lotte Duty Free store, as part of the airport’s plans to significantly expand its duty-free footprint. The plans include a renovation to the arrivals store set to be complete at the end of 2024, while the departures store will be updated by the end of 2026. “Melbourne is widely regarded as Australia’s fashion capital and the Lotte brand will enhance that reputation with luxury items and travel exclusives that can only be found in duty-free,” said

ATS 246
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Alibaba Shares Soar on Expectation that New $982M Fine Signals End of China’s Tech Crackdown

Retail TouchPoints

Fintech firm Ant Group , an affiliate of Chinese ecommerce behemoth Alibaba , has been fined 7.1 billion yuan (approximately $982 million ) by Chinese regulators for violating consumer protection and corporate governance laws and regulations, multiple sources report. Alibaba’s stock price has shot up on the news, with this latest fine being widely viewed as the final move in China’s three-year regulatory crackdown on tech.

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Amazon CEO explains how the company will compete against Microsoft, Google in A.I. race

Retail Wire

In an interview with CNBC, Jassy said that Amazon is not falling behind in AI, and that the company is investing in AI across the board. He specifically pointed to Amazon Web Services (AWS) as one business that can capitalize on the buzz around AI over the long term. AWS recently unveiled a generative AI.

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EE launches first-of-its-kind Experience store in Cardiff, inviting shoppers to discover the latest connected technology

Retail Focus

EE, is bringing the first of its brand-new Experience stores to Queen Street, Cardiff on Monday 17 th July, in a vote of confidence in the Welsh high street. Designed to empower customers with the best connectivity and technology solutions for their connected life, the new concept reinvents the role of the traditional phone shop, enabling shoppers to get up close and personal with the latest innovations and giving the South Wales community a dynamic space to work, learn and play.

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Reebok Pacific GM talks new Chadstone store and growth plans down under

Inside Retail

Following its acquisition by Brand Collective earlier this year, Reebok Pacific has been taking big strides in Australia. The brand has a range of partnerships in the works, and recently opened its first domestic flagship – a 167sqm store at Chadstone Shopping Centre, showcasing new trends and styles, and introducing new customers to the vintage brand.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Reports: Bed Bath & Beyond Cancels Auction for BuyBuy Baby’s Stores

Retail TouchPoints

Bed Bath & Beyond has reportedly ceased its efforts to find an acceptable buyer for BuyBuy Baby ’s store footprint and will instead seek court approval for a more limited sale of the baby retailer’s IP assets, according to multiple media reports. The retailer had previously pushed the date for BuyBuy Baby’s auction from June 21 to June 29. At that point, New Jersey-based baby retailer Dream On Me emerged as the lead bidder for the brand’s IP, with a $15.5 million bid for assets including the

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Walmart customers kept accidentally buying $49 Walmart+ memberships at self-checkout, forcing the company to abruptly yank a promotion

Retail Wire

Walmart has removed a promotion for its Walmart+ membership program from its self-checkout screens after customers accidentally purchased memberships. The company cited “customer confusion” as the reason for pulling the prompt and stated that customers who inadvertently bought the membership at self-checkout without activating it can receive a full refund.

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First look at the first ever Sidemen Clothing store

Retail Focus

YouTube collective the ‘Sidemen’ have announced that their first ever physical retail space will be opening this weekend at Kent-based shopping and leisure destination Bluewater. The 6,000sq ft store will be open to the public from 9am on Saturday 15 th July, and will follow the shopping centre’s usual opening hours. It will be the only place fans can purchase official Sidemen merchandise, other than their website.

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ARA creates pathway for disabled jobseekers into retail

Inside Retail

To help disabled jobseekers land roles within the retail industry, the Australian Retailers Association (ARA) has launched a new program in Queensland. Dubbed ‘Retail Ready and Able’ the program aims to “empower and upskill” candidates who face employment barriers because of physical, mental or emotional challenges. The program also addresses various stigmas and shifting mindsets when it comes to employing people with varying disabilities.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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How Walmart is Helping Small Businesses ‘Stay in Stock and in Control’

Retail TouchPoints

In many communities across America, the local Walmart is a neighborhood hub. Now the company has set its sights on becoming the go-to resource for all the other businesses in the neighborhood as well with its new Walmart Business offering. Ashley Hubka, SVP and General Manager of Walmart Business The service formally debuted in January 2023 with a dedicated ecommerce site tailored to the needs of small businesses, including a curated product assortment and navigation features designed with organ

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An Amazon manager who stole almost $10 million with fake invoices and used the money to buy a house, a Tesla, and a Lamborghini was jailed for 16 years

Retail Wire

Kayricka Wortham, a former Amazon manager, was sentenced to 16 years in prison for creating fake invoices for vendors that did not exist and stealing millions of dollars from the company. Wortham worked as an operations manager at an Amazon warehouse in Smyrna, Georgia, between August 2020 and March 2022. She used the money to.

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How Lunya’s bet on brick and mortar contributed to its bankruptcy

Retail Dive

The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.

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How Up There struck gold in Australia’s streetwear scene

Inside Retail

In the ever-evolving men’s fashion space, independent retail brand Up There has carved out a niche in Melbourne, Australia, as the only spot for exclusive streetwear, shoes and fashion accessories that can’t be found domestically. The company, which also includes Up There Athletics, was co-founded by Jason Paparoulas, Brendan Mitchell and James Barrett in 2010, and recently relocated from a smaller space in a hidden alleyway in Melbourne’s CBD, to a striking, 345sqm flagship store on Flinders La

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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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Dollar General Continues to Build Out Financial Offerings with Cash-Back Rewards

Retail TouchPoints

Dollar General has added a cash-back rewards program for its customers in partnership with the Ibotta Performance Network. Dollar General’s partnership with Ibotta debuted in January 2023 , allowing customers to earn cash-back rewards within the Ibotta app. Now that partnership has extended to the Dollar General website and app, where customers can earn and redeem their cash-back rewards directly with the retailer via their DG Wallet.

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More than 2,200 stores are closing across the US in 2023. Here’s the full list.

Retail Wire

Retailers worldwide are facing closures and financial challenges, with several prominent brands shutting down stores in 2023. The list includes Foot Locker, which plans to close 545 stores by 2026, and home goods company Tuesday Morning, which is shutting down all of its physical locations. Other notable closures include Bed Bath & Beyond, Gap, and.

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Monos opens first store

Retail Dive

The DTC luggage brand opened a location in Vancouver, British Columbia, where the company is headquartered.

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Diversity down undies: How Bonds is embracing inclusion to stay fresh

Inside Retail

Here in Australia, being around for more than 100 years makes a brand old. It makes it a heritage brand. It’s a tricky course being a heritage brand, especially a mass-market fashion one. It’s not easy to stay relevant, on or ahead of trends. To reflect modern values and appeal to the next generation without losing current customers, all while maintaining clear sense of who you are.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt