Sat.Jul 08, 2023 - Fri.Jul 14, 2023

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Gamification in Retail: captivating shoppers through interactive elements

Tokinomo

In today's highly competitive retail industry, businesses are constantly searching for innovative strategies to improve customer engagement, boost brand loyalty, and increase sales. One approach that has gained significant popularity is gamification.

Shopping 246
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Small retailers facing ‘unprecedented’ pressure, says ARA chief

Inside Retail

Australian small retailers are failing to meet their financial benchmarks, as softening consumer spending, rising wages, and inflation threaten business survival. An inaugural Small Retail Index study by the Australian Retailers Association (ARA) and American Express, revealed that 32 per cent of small and medium businesses (SMBs) are feeling uncertain about the year ahead.

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4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from

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How DTC brands can stand apart with high-value content and educational offerings

Retail Dive

The key element for success is understanding the customer. Do they want to be inspired with aspirational editorial content, or do they need more nuts-and-bolts educational offerings? Either is fine, but the secret is figuring out which will resonate more with the customer.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Zara owner Inditex unveils ‘extremely ambitious’ sustainability targets

Retail Gazette

Zara owner Inditex has laid out ambitious sustainability goals at its AGM, including a pledge to reduce its emissions by more than 50% by 2030, as it looks to reach net zero by 2040. The fashion giant which also owns Pull&Bear and Bershka said it would focus on low-impact fibres, supply chain transformation, biodiversity and circularity initiatives, as fast-fashion retailers face growing pressure to cut waste.

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New demands of chief merchant role require new tools to excel

Retail Customer Experience

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to fulfill the responsibilities.

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Ready to Go Global? Ask These 5 Questions First

Retail TouchPoints

In 2024, retail sales worldwide are expected to reach $30.6 trillion, a 4.3% increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders.

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Tuesday Morning moves to convert its bankruptcy to Chapter 7

Retail Dive

The half-century-old off-pricer, which exited a Chapter 11 process just two years before filing again this year, had already moved to liquidate.

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Target names Lisa Roath chief marketing officer

Mass Relators

MINNEAPOLIS — Target Corp. has promoted Lisa Roath to the position of executive vice president and chief marketing officer. In her new role, Roath will lead the company’s core marketing functions, including creative, guest marketing strategy, retail brand experience, social media, paid media strategy and marketing strategy and operations. She joins Target’s leadership team effective immediately and will report to Cara Sylvester, executive vice president and chief guest experience officer.

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Shopify to launch AI assistant for merchants

Inside Retail

Canadian e-commerce firm Shopify said on Wednesday it would soon launch an artificial intelligence assistant for merchants on its platform, the latest technology company to roll out such a feature. The assistant called “Sidekick” would be embedded as a button on Shopify and answer merchant queries, including details about sales trends, CEO Tobi Lutke illustrated in a video posted on Twitter.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Zara Parent Inditex Aims to Cut Value Chain Emissions 50% by 2030

Retail TouchPoints

Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.

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Costco asks Instacart shoppers to wait for orders offsite

Retail Wire

Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.

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Food waste, Grocery trends, and Back-to-school - Weekly Snacks #62

Tokinomo

Campaign corner Hate comments. Liquid Death did it again. The brand released a complete music video this week for one of the songs from their latest album , Greatest Hates Vol. 3. The album consists of 10 songs, with lyrics sourced from unfriendly comments directed at the brand, both through direct messages and social media. Warning: The video contains curse words.

ATS 189
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Lotte Duty Free opens at Melbourne Airport

Inside Retail

Melbourne Airport and Lotte have launched the new Lotte Duty Free store, as part of the airport’s plans to significantly expand its duty-free footprint. The plans include a renovation to the arrivals store set to be complete at the end of 2024, while the departures store will be updated by the end of 2026. “Melbourne is widely regarded as Australia’s fashion capital and the Lotte brand will enhance that reputation with luxury items and travel exclusives that can only be found in duty-free,” said

ATS 246
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Alibaba Shares Soar on Expectation that New $982M Fine Signals End of China’s Tech Crackdown

Retail TouchPoints

Fintech firm Ant Group , an affiliate of Chinese ecommerce behemoth Alibaba , has been fined 7.1 billion yuan (approximately $982 million ) by Chinese regulators for violating consumer protection and corporate governance laws and regulations, multiple sources report. Alibaba’s stock price has shot up on the news, with this latest fine being widely viewed as the final move in China’s three-year regulatory crackdown on tech.

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Amazon CEO explains how the company will compete against Microsoft, Google in A.I. race

Retail Wire

In an interview with CNBC, Jassy said that Amazon is not falling behind in AI, and that the company is investing in AI across the board. He specifically pointed to Amazon Web Services (AWS) as one business that can capitalize on the buzz around AI over the long term. AWS recently unveiled a generative AI.

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EE launches first-of-its-kind Experience store in Cardiff, inviting shoppers to discover the latest connected technology

Retail Focus

EE, is bringing the first of its brand-new Experience stores to Queen Street, Cardiff on Monday 17 th July, in a vote of confidence in the Welsh high street. Designed to empower customers with the best connectivity and technology solutions for their connected life, the new concept reinvents the role of the traditional phone shop, enabling shoppers to get up close and personal with the latest innovations and giving the South Wales community a dynamic space to work, learn and play.

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Reebok Pacific GM talks new Chadstone store and growth plans down under

Inside Retail

Following its acquisition by Brand Collective earlier this year, Reebok Pacific has been taking big strides in Australia. The brand has a range of partnerships in the works, and recently opened its first domestic flagship – a 167sqm store at Chadstone Shopping Centre, showcasing new trends and styles, and introducing new customers to the vintage brand.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Reports: Bed Bath & Beyond Cancels Auction for BuyBuy Baby’s Stores

Retail TouchPoints

Bed Bath & Beyond has reportedly ceased its efforts to find an acceptable buyer for BuyBuy Baby ’s store footprint and will instead seek court approval for a more limited sale of the baby retailer’s IP assets, according to multiple media reports. The retailer had previously pushed the date for BuyBuy Baby’s auction from June 21 to June 29. At that point, New Jersey-based baby retailer Dream On Me emerged as the lead bidder for the brand’s IP, with a $15.5 million bid for assets including the

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Walmart customers kept accidentally buying $49 Walmart+ memberships at self-checkout, forcing the company to abruptly yank a promotion

Retail Wire

Walmart has removed a promotion for its Walmart+ membership program from its self-checkout screens after customers accidentally purchased memberships. The company cited “customer confusion” as the reason for pulling the prompt and stated that customers who inadvertently bought the membership at self-checkout without activating it can receive a full refund.

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First look at the first ever Sidemen Clothing store

Retail Focus

YouTube collective the ‘Sidemen’ have announced that their first ever physical retail space will be opening this weekend at Kent-based shopping and leisure destination Bluewater. The 6,000sq ft store will be open to the public from 9am on Saturday 15 th July, and will follow the shopping centre’s usual opening hours. It will be the only place fans can purchase official Sidemen merchandise, other than their website.

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How Up There struck gold in Australia’s streetwear scene

Inside Retail

In the ever-evolving men’s fashion space, independent retail brand Up There has carved out a niche in Melbourne, Australia, as the only spot for exclusive streetwear, shoes and fashion accessories that can’t be found domestically. The company, which also includes Up There Athletics, was co-founded by Jason Paparoulas, Brendan Mitchell and James Barrett in 2010, and recently relocated from a smaller space in a hidden alleyway in Melbourne’s CBD, to a striking, 345sqm flagship store on Flinders La

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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‘Bitter is Better:’ Apothékary’s Unique Approach to Product Education and Packaging

Retail TouchPoints

It’s important for brands to stand out, particularly in crowded categories such as wellness, but offering a unique value proposition comes with its own challenges. Apothékary , a DTC wellness company with an emphasis on selling natural herbs and tinctures, has the benefit of a message that resonates with consumers. Unfortunately, this resonance hasn’t always included shoppers’ understanding of exactly how its products were supposed to be used.

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An Amazon manager who stole almost $10 million with fake invoices and used the money to buy a house, a Tesla, and a Lamborghini was jailed for 16 years

Retail Wire

Kayricka Wortham, a former Amazon manager, was sentenced to 16 years in prison for creating fake invoices for vendors that did not exist and stealing millions of dollars from the company. Wortham worked as an operations manager at an Amazon warehouse in Smyrna, Georgia, between August 2020 and March 2022. She used the money to.

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How Lunya’s bet on brick and mortar contributed to its bankruptcy

Retail Dive

The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.

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ARA creates pathway for disabled jobseekers into retail

Inside Retail

To help disabled jobseekers land roles within the retail industry, the Australian Retailers Association (ARA) has launched a new program in Queensland. Dubbed ‘Retail Ready and Able’ the program aims to “empower and upskill” candidates who face employment barriers because of physical, mental or emotional challenges. The program also addresses various stigmas and shifting mindsets when it comes to employing people with varying disabilities.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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How Walmart is Helping Small Businesses ‘Stay in Stock and in Control’

Retail TouchPoints

In many communities across America, the local Walmart is a neighborhood hub. Now the company has set its sights on becoming the go-to resource for all the other businesses in the neighborhood as well with its new Walmart Business offering. Ashley Hubka, SVP and General Manager of Walmart Business The service formally debuted in January 2023 with a dedicated ecommerce site tailored to the needs of small businesses, including a curated product assortment and navigation features designed with organ

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More than 2,200 stores are closing across the US in 2023. Here’s the full list.

Retail Wire

Retailers worldwide are facing closures and financial challenges, with several prominent brands shutting down stores in 2023. The list includes Foot Locker, which plans to close 545 stores by 2026, and home goods company Tuesday Morning, which is shutting down all of its physical locations. Other notable closures include Bed Bath & Beyond, Gap, and.

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Monos opens first store

Retail Dive

The DTC luggage brand opened a location in Vancouver, British Columbia, where the company is headquartered.

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Diversity down undies: How Bonds is embracing inclusion to stay fresh

Inside Retail

Here in Australia, being around for more than 100 years makes a brand old. It makes it a heritage brand. It’s a tricky course being a heritage brand, especially a mass-market fashion one. It’s not easy to stay relevant, on or ahead of trends. To reflect modern values and appeal to the next generation without losing current customers, all while maintaining clear sense of who you are.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!