Tokinomo

AUGUST 16, 2023

In this article, we delve into the concept of Customer-Centric Retailing – what it entails, why it's crucial, and how it's shaping the way retailers engage with their audience. From understanding the core principles of this approach to exploring its benefits and unveiling strategies for its effective implementation, we embark on a journey that uncovers the transformative power of prioritizing the customer in the modern retail world.

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Customer Experience Marketing 246

Shopify

AUGUST 13, 2023

A store’s cash wrap is more than just where transactions take place. Learn how to use your cash wrap to drive sales, improve the guest experience, & reduce theft.

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Checkout 98

Wiser

AUGUST 14, 2023

Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.

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Target Market Consumer Marketing Accounting 148

Retail Focus

AUGUST 16, 2023

With the industry facing increased pressure from consumers to become more sustainable, we take a look at some of the planet friendly steps retailers can take without having to break the bank. There is no escaping the subject of sustainability. A hot topic for some time now, the onus is very much on businesses of all shapes and sizes to act in order to ensure they are operating in the most environmentally friendly was as possible.

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Shopping Consumer Outdoor Shipping 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Gazette

AUGUST 15, 2023

Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. Those stores are far fewer in numbers. Phones4U collapsed into administration in 2014 and Currys-owned Carphone Warehouse closed all its standalone stores in 2020. In fact, the number of high street phone shops has plummeted 38% over the past five years, dropping from just over 10,000 in 2017 to just over 6,000 in 2023, data fro

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Retail Dive

AUGUST 14, 2023

How has retail changed in the first half of 2023? What can brands expect in the second half of the year? Find out the factors driving change in the industry and what retail brands should keep in mind about today’s shoppers.

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Consumer 97

Inside Retail

AUGUST 13, 2023

Retailers have been under tremendous pressure in recent months, with ever-increasing business costs and reduced consumer spending hitting their bottom line. There are concerns that the retail downturn has already affected staff employment levels, with ABS data reportedly showing that retail employment fell by 46,000 jobs between February and May this year.

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Management Consumer Planning Marketing 243

Shopify

AUGUST 13, 2023

With so many options available, how do you choose the best retail POS system for your business? For any retail business, initial and ongoing costs, usability, and scalability should be top factors when shopping for the right point of sale.

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Point of Sale Shopping 97

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. But leaders are increasingly reframing this journey and looking at it more as a circular loop. After all, the goal is to get your customers to buy from you over and over again, right? That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate.

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Merchant Services Customer Experience Consumer Planning 240

Tokinomo

AUGUST 14, 2023

Campaign corner Light beer, strong promotion. Introducing the new Heineken Silver in the world of light beers. It promises great taste without the bitter aftertaste. With only 3.2 grams of carbs and 95 calories, you're invited to enjoy this top-tier light beer option. Apart from a commercial with Shaggy’s voice, Heineken Silver also implemented a highly successful in-store campaign with Tokinomo Shelfobot.

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Shopping Promotions Retail Trends Marketing 242

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

AUGUST 18, 2023

Wearable blanket brand The Oodie has recalled its Kids Beach Oodie range due to safety concerns that they may pose a fire risk. According to Product Safety Australia, there is a risk of “serious burn injuries” if the product is exposed to a heat or flame source. The range has been recalled since it does not have the required fire hazard warnings, which goes against the mandatory safety standards for children’s nightwear.

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Consumer Accessories Fashion 246

Retail Wire

AUGUST 18, 2023

Gig workers for delivery apps like Instacart are resorting to marking houses of “tip baiters,” customers who promise generous tips but later reduce or eliminate them after delivery, on Google Maps. These workers, who often rely heavily on tips for income due to low base pay, are using this method to help fellow colleagues avoid.

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Retail TouchPoints

AUGUST 18, 2023

The U.S. food retail industry comprises nearly 63,000 grocery stores and supermarkets, which amounted to $765.98 billion in sales in 2021. To stay competitive, retailers need to create and maintain loyal customers; 43% of customers spend more on brands to which they are loyal. Plus, delighted customers quickly turn into loyal brand ambassadors, helping bring in new customers.

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Marketing Promotions Location Consumer 246

Intelligence Node

AUGUST 18, 2023

Predictions and Insights for Industry Leaders While the luxury industry took a while to pivot to digital, the last two years have seen a big uptick in digital investments, including. The post How Brands are Innovating the Luxury Retail Experience appeared first on Blog.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

AUGUST 17, 2023

Liana Lorenzato, the head of marketing at Modibodi , discusses work-life balance, juggling short and long-term goals, and lessons learned from The Devil Wears Prada. Inside Retail: Do you have any personal strategies to foster a healthy work-life balance? How do you ‘turn off’ from work? Liana Lorenzato: I don’t believe there is a one-size-fits-all approach when it comes to a healthy work-life balance, especially when you are in marketing.

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Management Marketing ATS Accessories 246

Retail Wire

AUGUST 16, 2023

Home Depot has beaten earnings expectations for the quarter but faced a 2% year-over-year sales decline as consumers remain cautious about big-ticket purchases and major projects. Despite the earnings beat, the company maintained its forecast for the fiscal year, projecting sales and comparable sales to decline between 2% and 5% compared to the previous year.

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Consumer 189

Retail TouchPoints

AUGUST 18, 2023

Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what exactly does that mean? And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

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Returns Consumer Checkout Apparel 246

Retail Gazette

AUGUST 18, 2023

Wilko will launch a new sale offering further discounts on hundreds of products in its stores today while administrators weigh up rescue bids. The discount chain, which collapsed into administration earlier this month, is slashing the prices of products even further as part of a separate “secondary” sale, The Sun reported. It comes on top of the administration sale, which the retailer launched in its 400 stores last week.

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Promotions ATS 98

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Inside Retail

AUGUST 16, 2023

Food delivery platform DoorDash has been fined $2 million for breaking Australian spam rules by sending over one million texts and emails to its customers and prospective contractors. An investigation by the Australian Communications and Media Authority (ACMA) found that the company sent more than 566,000 promotional emails to customers between February and October 2022, as well as more than 515,000 texts without an unsubscribe facility to prospective drivers.

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Promotions Marketing 246

Retail Wire

AUGUST 15, 2023

Redditors in Los Angeles are collaborating to create a list of restaurants in the city that impose additional fees on diners’ checks. The Google Sheets document contains over 200 entries, highlighting various extra charges such as service fees, card fees, and administrative fees. While some fees are optional, others are mandatory, and many restaurants explain.

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Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., and each store will feature interactive elements, personal shopping concierges and variety of products, from e-bikes to smart watches to home goods.

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Fashion Shopping Consumer Marketing 246

Retail Gazette

AUGUST 18, 2023

Co-op members are set to protest at the company’s Manchester HQ on Saturday, in response to the supermarket’s use of Frankenchickens. The move comes after an undercover investigation revealed suffering Frankenchickens on a Co-op farm. The videos raised anger among the chain’s members, who in May voted by 96% for the retailer to consider adopting the Better Chicken Commitment (BCC).

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Supermarket Grocer ATS 98

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

AUGUST 15, 2023

Online furniture and homewares retailer Temple & Webster has partially recovered from the significant losses that occurred during the first half of the 2023 financial year, and is focusing on its private labels, AI technology and value proposition to drive growth and market share over the next three to five years. Temple & Webster recorded $396 million in revenue in FY23, down from $426.3 million in the year prior.

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Planning Drop-Shipping Net Profit Returns 246

Retail Wire

AUGUST 16, 2023

The trend of “girl math” is emerging as a way for consumers to justify luxury purchases by breaking down the price of an item into the cost per wear, making it seem more affordable in the long run. The term, originating from TikTok, seeks to reframe the narrative around luxury indulgences and encourages consumers to.

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Consumer 186

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020. Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders.

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Payment Services Planning Consumer Shopping 246

Retail Gazette

AUGUST 17, 2023

Iceland boss Richard Walker joined the call for a change in advertising laws that currently ban retailers from promoting price reductions on baby formula products. The appeal comes as the supermarket revealed it was cutting the price of 13 lines of branded infant formula by up to 20% as part of its £26m investment into lowering prices in 2023. However, current legislation prevents manufacturers and retailers from including infant formulas in price promotions or other activities aimed at increas

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Supermarket Advertising Promotions Marketing 98

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Inside Retail

AUGUST 15, 2023

The exponential growth of e-commerce on a global scale has been revolutionising retail since the pandemic, meeting consumers’ demands for convenience, personalisation and diverse buying opportunities. However, when it comes to the art of gift-giving, retailers have been challenged to provide a meaningful and timely solution – especially for last-minute shoppers.

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Shipping Consumer Accounting Marketing 246

Retail Wire

AUGUST 16, 2023

Privately owned intimates manufacturer Ariela & Associates International is set to acquire Parade, a Gen Z underwear startup known as “the internet’s favorite underwear.” Parade, valued at $200 million in August 2022, focuses on inclusivity, body positivity, and sustainable manufacturing. The acquisition allows Parade to leverage Ariela’s manufacturing capabilities and supply chain expertise to scale.

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ATS 182

Retail TouchPoints

AUGUST 17, 2023

Macy’s, Inc. has appointed Massimo (Max) Magni as its new Chief Customer and Digital Officer. Magni will begin on Aug. 21, 2023 and report directly to President and CEO-elect Tony Spring. Magni is a 20-year-plus veteran of McKinsey & Company with extensive experience working across a host of iconic brands in apparel, beauty, consumer goods, hospitality and grocery.

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Apparel Consumer ATS Marketing 246

Retail Gazette

AUGUST 17, 2023

The British Retail Consortium (BRC) has warned that the government risks adding £400m additional pressures on prices without business rates freeze, despite welcoming easing inflation. The latest CPI inflation figures show headline inflation plunged to 6.8% and food inflation dropped to 14.8%, driven by falling household bills and clothing prices. Food inflation eased to its lowest level in almost a year, with price drops in tea, coffee, milk, breakfast cereals and fruit.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance