Inside Retail

JULY 24, 2024

If you’ve seen an episode of Friends , Seinfeld or How I Met Your Mother , you’ll notice most scenes occur in a space other than the main characters’ homes or workplaces. In cafés, bars and diners, friendships are made and bonds strengthened as the most impactful memories of the characters’ lives unfold in this so-called ‘third place’. It’s a concept sociologist Ray Oldenburg identified in 1989 and it speaks to a physical location where people can belong – outside of home, school or work.

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Tokinomo

JULY 25, 2024

Interactive displays have become an indispensable tool for businesses and organizations seeking to engage their audiences in a dynamic and immersive manner. With the right placement and management strategies, these displays can effectively captivate, inform, and entertain. This article explores the best practices for placing and managing interactive displays, providing valuable insights into the potential of this technology.

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Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for.

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Retail Wire

JULY 22, 2024

Panera Bread is trying to sell the two brands.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Retail Focus

JULY 25, 2024

Leading North West property services company, The Momentum Group , has supported real estate company, Redevco, with the instalment of three new pop-up tenants at White Lion Walk in Guildford, following the destination’s Incubator Project in partnership with Save The High Street. The tenant support was led by Momentum Manage, following its appointment earlier this year to deliver property management services at the centre.

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Retail Wire

JULY 26, 2024

McDonald's customers have been begging for the return of this item, and they just might get it.

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Inside Retail

JULY 26, 2024

Supermarket chain Aldi has dropped its plan to expand into online shopping believing it might affect its ability to continue providing low-cost products for customers. The company dismantled its online team late last year following serious consideration, according to Jordan Lack, Aldi MD of buying. “The greater concern is the impact on cost structure as fundamentally keeping our costs low has a direct impact on the prices we can offer our customers,” he told the Australian Financial Review.

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Retail Focus

JULY 24, 2024

Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. Pop-up retail has emerged as a dynamic and innovative approach to marketing and brand engagement in recent years. This unique concept involves the creation of temporary, highly experiential marketing environments that serve a multitude of objectives for brands.

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Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

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Accounting Consumer Customer Experience ATS 265

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Retail Wire

JULY 23, 2024

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

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Inside Retail

JULY 23, 2024

Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?

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Retail Focus

JULY 22, 2024

After a close-fought judging process the shortlisted entries have been named. At a crucial time for the industry, The Creative Retail Awards is the ultimate celebration of innovation and excellence in retail, leisure and hospitality design. It allows retailers and creatives from around the world to compete for glory in a range of categories, culminating in a glittering awards presentation in London, a global hub for the creative industries.

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ATS 147

Retail TouchPoints

JULY 24, 2024

Conn’s Home Plus , which filed for Chapter 11 bankruptcy protection in the Southern District of Texas on July 23 according to multiple media reports, will close 71 of its 170 stores. The 134-year-old furniture and electronics retailer, which operates primarily in the South and Southwest U.S., will close 18 stores in Florida, nine in Texas and seven in Arizona.

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Customer Experience

Retail Wire

JULY 22, 2024

In-N-Out Burger has been the subject of a viral TikTok trend, and the owner of the popular fast-food restaurant has had enough of the monkeying around.

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Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

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Retail Gazette

JULY 22, 2024

Asda employees at its Wisbech store are set to walk out for the second time in a dispute over working conditions. GMB Union confirmed that over 150 workers at the superstore in Cambridgeshire will walk out of the store from 3am to 10pm on 2 August. It said the employees were angry over cuts in hours, poor quality training, bullying management, fire safety breaches, as well as health and safety issues not being addressed.

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Retail TouchPoints

JULY 24, 2024

Picture walking into a high-end retail store where every detail, from the shifting lights to the interactive displays, tells a compelling story about the brand. Imagine a fitness center where the atmosphere adapts to your workout, surrounding you with dynamic visuals and immersive soundscapes that push you to achieve your goals. Envision a luxury hotel where every corner, from the alluring exhibition in the lobby to the countless features of the smart room, creates a unique and personalized expe

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Retail Wire

JULY 26, 2024

Rite Aid continues closing underperforming locations.

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Location 288

Inside Retail

JULY 23, 2024

Fashion label Ixiah has decided to temporarily close the business, citing economic challenges. “This decision was not made lightly, as we have explored every possible avenue to continue our operations and serve our clients,” said the company. “However, despite our best efforts, we have determined that taking a temporary pause is the most prudent course of action given the current economic climate.” The sustainability-committed company said it hand-picked over 20,000 onlin

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Tokinomo

JULY 24, 2024

Sensory marketing is a powerful tool that can greatly impact shopper engagement. It taps into the various senses of consumers to create a memorable and immersive experience. Understanding how sensory marketing works and its psychological effects on consumers can provide valuable insights for businesses looking to enhance their marketing strategies. In this article, we will explore the different aspects of sensory marketing and its role in influencing buying decisions and customer loyalty.

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Retail TouchPoints

JULY 26, 2024

Convenience store chain Casey’s General Stores has agreed to acquire Fikes Wholesale , owner of CEFCO Convenience Stores. The all-cash transaction is valued at $1.145 billion , which Casey’s will finance through cash and bank financing. The transaction is anticipated to close in the fourth quarter of this year, subject to customary closing conditions and regulatory approval.

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Advertiser: ZoomInfo

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Planning

Retail Wire

JULY 23, 2024

Krispy Kreme sold off its majority ownership of Insomnia Cookies.

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Inside Retail

JULY 25, 2024

Out-of-the-box thinking and camaraderie were the hot topics on day two of the Online Retailer conference in Sydney which had the attention of the industry’s leading suppliers and retailers. The keynotes on day two of the Online Retailer conference centred on innovation to optimise customer service, sustainability and business operations within the retail industry.

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Tokinomo

JULY 24, 2024

Understanding consumer decision-making is crucial for businesses seeking to capture the attention and loyalty of their target audience. While rationality and logic play an important role in the decision-making process, emotions are equally influential and can often sway purchasing decisions. This article explores the interplay between emotions and consumer decision-making, shedding light on their impact and significance.

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Retail TouchPoints

JULY 23, 2024

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not to mention that many retailers ( Amazon , Walmart , Target and American Eagle Outfitters , to name a few) have cut out the middle man and are handling the last mile themselves.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

JULY 24, 2024

A federal judge signed off on the order against Walmart.

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Inside Retail

JULY 22, 2024

Bassike co-founder Mary Lou Ryan has decided to leave the fashion company. “After 18 years, I have decided to step out of the business to pursue other creative and meaningful endeavours,” said Ryan on a LinkedIn post. “The simple idea to reinvent a ‘basic’ white tee-shirt became a wonderful business marked by creativity, purpose, and collaboration.” Earlier this year, Ryan told Inside Retail that it was her priority to scope out the priorities for the business

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Retail Focus

JULY 23, 2024

Roberto Cavalli launches an exclusive pop-up store at Selfridges in London, running from July 22 to August 18, featuring designs from the latest Roberto Cavalli by Fausto Puglisi Fall 2024 pre- collection. The pop-up showcases a powerful and versatile wardrobe designed for modern women. The selection offered at the Selfridges pop-up features a bold Spaghetti Western theme with Americana influences, including bandana prints mixed with various denim styles.

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Retail TouchPoints

JULY 26, 2024

Today’s store design teams are facing mounting pressures. More than three-quarters ( 76% ) of respondents to Retail TouchPoints’ latest Store Design & Experience Survey expected their store design budgets to rise in some way over the next 24 months, but that doesn’t mean they can make careless investments. Store design teams are simultaneously navigating: The rising cost of materials ( 57% ); Adapting store experiences to new shopper expectations ( 57% ); and Having to integrate new digita

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Customer Experience