Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. The partnership aims to make it easier for retailers to create professionally printed materials to help them get back to business quickly and safely. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

Shipping 331

Shipping Planning Marketing Store Operations 331

RepslyBlog

JULY 8, 2020

Trade promotions are a rather loose category. In general, they are classified as any promotional approach that hits these two criteria: They are driven and planned (even if not wholly executed by) product merchandisers. They occur within the point of purchase, i.e. retail.

Promotions 92

Promotions Planning 92

Dezeen

JULY 5, 2020

A traditional newsagent in central London has been given a makeover by Gabriel Chipperfield and his design studio Selected Work to create "an Alice in Wonderland experience" with a warren of luxurious rooms behind the shop. Shreeji , a newsagent and tobacconist located on Chiltern Street in London's affluent Marylebone neighbourhood, was established by Sandeep Garg in 1982 and has since become a go-to spot for locals to pick up sweets, snacks and find an international roster of magazines.

Boutique 89

Boutique Shopping Location Promotions 89

Retail Technology Review

JULY 7, 2020

Consumer confidence in the UK appears to be rising as online retail grew sharply since the reopening of shops on the 15 June, data from ecommerce expert Emarsys shows.

Shopping 63

Shopping Consumer 63

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. The 17 brands and retailers recognized by the first Brand Experience Awards (BEA), co-presented by Retail TouchPoints and RetailX , have different business models, customer types and challenges, but they share a commitment to never standing still.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail Next

JULY 10, 2020

As the COVID-19 pandemic sweeps across the world, we are seeing a new breed of services and new uses of technology emerge. A few weeks ago, the UK government announced a further reduction in social distancing measures enabling pubs, restaurants and hairdressers in England to reopen in early July. A positive step in the right direction, however, this decision doesn’t come without its challenges because as more doors begin to reopen the risk of infection becomes greater.

Supermarket 52

Supermarket Consumer Planning Shopping 52

Hello Small Shop

JULY 7, 2020

Tell us about yourself and your business. Hi there, my name is Jessie Katsukin Takamura. What a pleasure to meet you! I am a felt artist who creates tiny felt sculptures and textured illustrations. What is your background? Education, Work Experience. I graduated with a degree in Early Childhood Education but soon realised that teaching was not my calling.

Jewelry 52

Jewelry Advertising Management ATS 52

Retail TouchPoints

JULY 9, 2020

COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Leading into the pandemic, the luxury category had a positive outlook, according to Bain , with the overall market growing by 4% annually, and reaching an estimated $1.5 trillion in curre

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Dezeen

JULY 7, 2020

VDF studio profiles: Shanghai design studio Arizon specialises in the planning and interior design of retail spaces , from boutique department stores to shopping malls. The studio was founded in 2008 by Junwei Shen. Over the course of his career, the designer witnessed the rapid evolution of Chinese commerce from standalone shops to giant malls , which is why he prides himself in creating interiors that are able to adapt to the evolving needs of different businesses.

Boutique 52

Boutique Department Stores Shopping Planning 52

Retail Technology Review

JULY 8, 2020

Buying and selling online has never been easier and with eCommerce growing from strength to strength, Mark Harper of HSM investigates and questions the sustainability issues around use of packaging material in online selling.

28

28

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail TouchPoints

JULY 6, 2020

Uber will acquire Postmates for approximately $2.65 billion in an all-stock transaction, significantly expanding the ride sharing service’s capabilities for delivering groceries, essentials and other retail goods. The consumer-facing side of the Postmates app will continue running separately, but Uber will combine both companies’ delivery networks to improve overall efficiency.

Consumer 306

Consumer Fulfillment 306

Retail TouchPoints

JULY 8, 2020

While location intelligence has been almost synonymous with measuring foot traffic to stores, there are much broader applications that retailers and marketers should incorporate into their strategies this new year. With location intelligence, they can gauge the offline impact and incrementality of campaigns launched in 2020, across digital display, out-of-home (OOH), cable television, native and video.

Location 279

Location Retail Marketing Marketing Advertising 279

Retail TouchPoints

JULY 8, 2020

Walmart has made no secret of its ambitions to become a player in the health care industry. Just last month, the retail giant acquired some assets and personnel from CareZone , a mobile app designed to help consumers manage medications and chronic illnesses. In September 2019, Walmart opened a primary care clinic offering a range of physical and mental health services in Dallas, Ga., and it has since opened three more clinics, according to CNBC.

Planning 259

Planning Consumer Management Customer Experience 259

Retail TouchPoints

JULY 7, 2020

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Many brands are struggling to survive in the new climate. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

JULY 9, 2020

Sur La Table has filed for Chapter 11 bankruptcy protection and will undergo a restructuring and going-concern sale of the company, subject to court approval. The retailer also plans to close half of its approximately 120 stores, a company spokesperson told CNN. Sur La Table has secured the necessary debtor-in-possession financing to complete the process.

Finance 252

Finance Planning Location Store Operations 252

Retail TouchPoints

JULY 9, 2020

Instead of battling icy winds as they wait for cabs outside the Javits Center, next year’s National Retail Federation (NRF) Big Show attendees will get to deal with summer in the city. The association has rescheduled its annual New York City show, the retail industry’s largest, for June 6-8, 2021. Additionally, NRF will host a virtual event January 12-14, 19 and 21-22, 2021, with both events featuring the theme “Forward Together.”.

250

250

Retail TouchPoints

JULY 9, 2020

Ascena Retail Group is reportedly preparing to file for Chapter 11 bankruptcy and shutter at least 1,200 of its 2,800 locations, people familiar with the matter told Bloomberg. The filing could come as early as this week, along with a creditor agreement that would eliminate approximately $700 million of the retailer’s $1.1 billion debt load. Lenders including Eaton Vance Corp. would gain control of the company under the terms of the agreement.

ATS 248

ATS Accounting Location Store Operations 248

Retail TouchPoints

JULY 7, 2020

Retail Ecommerce Ventures LLC, which purchased the brand assets of Dressbarn from Ascena Retail Group in 2019, has offered $20 million for the intellectual property and e-Commerce business assets of Pier 1 Imports. Pier 1, which operated approximately 940 stores at the beginning of 2020, filed for Chapter 11 bankruptcy protection in February. In May the retailer announced plans to liquidate its brick-and-mortar store holdings after abandoning efforts to emerge from bankruptcy as a viable busines

Shipping 240

Shipping Planning ATS Store Operations 240

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JULY 7, 2020

Gap has launched a B2B product program focused on offering large organizations reusable, non-medical-grade cloth face masks to supply to their employees as they return to work. The retailer already has sold approximately 10 million of these masks to employers including the City of New York, the State of California, Kaiser Permanente and a leading consulting firm.

Returns 238

Returns Management Store Operations ATS 238

Retail TouchPoints

JULY 6, 2020

Lucky Brand has negotiated a two-pronged primary asset purchase agreement, also known as a “stalking horse” bid, to sell its operating assets to SPARC Group LLC (SPARC), a jointly owned entity of Authentic Brands Group (ABG) and mall owner Simon Property Group , and Lucky Brand’s intellectual property assets to ABG-Lucky LLC, a newly formed subsidiary of Authentic Brands.

Finance 231

Finance Wholesale Apparel Planning 231

Retail TouchPoints

JULY 9, 2020

Comm100 , a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live chat, email, SMS and social media, helping empower customer service agents to track and respond to queries across digital channels through a single, unified interface.

Management 221

Management Customer Experience 221

Retail TouchPoints

JULY 10, 2020

The uncertainty created by COVID-19’s resurgence means e-Commerce is going to remain top-of-mind for the foreseeable future, which makes a strong performance on Google Ads vitally important. Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail.

ATS 219

ATS Drop-Shipping Advertising Shopping 219

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

JULY 9, 2020

Shekel , an AI-powered advanced weighing solution provider, has introduced Fast Track, a touchless machine learning-based cloudless self-checkout solution for supermarkets. Fast Track aims to eliminate the need for consumers to enter product codes via touchscreens by automatically recognizing produce, bakery and specialty items. Fast Track also can help improve accuracy for retailers, which can boost loss prevention, reduce errors at checkout and create a better self-checkout experience for cust

Checkout 212

Checkout Grocer Loss Prevention Supermarket 212

Retail TouchPoints

JULY 10, 2020

eBay has enhanced its mobile app’s Local Pickup option with more convenient tracking and security features. The tool enables buyers to purchase items online and pick them up directly from sellers in their vicinity, eliminating the need for shipping fees and streamlining the delivery process. The updated Local Pickup feature now secures the transaction with a formal “tracking event,” using the mobile device’s camera application and QR code scan capability to confirm and finalize the transaction.

Fulfillment 188

Fulfillment Shipping ATS 188

Retail TouchPoints

JULY 8, 2020

Walgreens Boots Alliance will open 500 to 700 full-service doctors’ offices, co-located at Walgreens stores, through a partnership with VillageMD. The Village Medical at Walgreens locations will be established in more than 30 U.S. markets during the next five years, with the intent to build hundreds more in the future. The clinics will be staffed by more than 3,600. primary care providers recruited by VillageMD, and will integrate Walgreens pharmacists as critical members of the team.

Location 188

Location Promotions Shopping Marketing 188

Retail TouchPoints

JULY 6, 2020

Unilever is partnering with Alibaba Group’s Alibaba Cloud as it seeks to optimize the brand experience for the e-Commerce shopper journey through Unilever’s Taobao and Tmall online stores. By using AI and cloud-based technologies, Alibaba Cloud solutions can help unlock detailed insights into Unilever customers’ buying patterns and behavior; accelerate the creation of new and precisely targeted digital marketing campaigns‘ and respond more quickly and precisely respond to changing customer buyin

Marketing 188

Marketing Customer Experience 188

Advertisement

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail TouchPoints

JULY 9, 2020

These are unprecedented and uncertain times. And because customers must now rely on online retail for most of their essential and non-essential needs, they are more often drawn to the online shopping experiences that mirror the benefits of in-store experiences. This preference isn’t new, but it has accelerated the focus on many retailers’ recent initiatives to leverage advanced e-Commerce video capabilities, such as shoppable video, 3D video and 360-degree video and augmented reality (AR).

Department Stores 178

Department Stores Point of Sale Checkout Shopping 178

Retail TouchPoints

JULY 9, 2020

Snagajob, a marketplace for hourly jobs and shifts, has launched the On Demand platform, a solution that helps businesses adjust staffing needs in real time in order to respond to fluctuating consumer demand. The platform can enable rapid, “push button” hiring when and where businesses need new staff, and seamlessly create virtual hiring events to manage interviews in any way candidates are most comfortable.

Location 164

Location Management Consumer 164

Retail TouchPoints

JULY 7, 2020

Flooid , formerly PCMS, has made a number of senior leadership changes to reflect its increasingly international focus. The sales operations platform has hired Diane Palmquist as its new CEO-North America and Group Co-CEO, and also has named Chris Mutter as Group CFO and Eric Bilange as CTO. Palmquist will serve as one of two Group Co-CEOs with Martyn Osborne, who was recently named CEO for EMEA and will continue as Flooid’s Chief Product Officer (CPO).

Finance 164

Finance Management ATS 164

Retail TouchPoints

JULY 6, 2020

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. While no one can predict the full impact of the COVID-19 crisis on the economy and marketplace long-term, there are some obvious short-term effects.

Employee Engagement 164

Employee Engagement Customer Experience Returns ATS 164

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience