Retail TouchPoints
JULY 6, 2020
In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. The 17 brands and retailers recognized by the first Brand Experience Awards (BEA), co-presented by Retail TouchPoints and RetailX , have different business models, customer types and challenges, but they share a commitment to never standing still.
RepslyBlog
JULY 8, 2020
Trade promotions are a rather loose category. In general, they are classified as any promotional approach that hits these two criteria: They are driven and planned (even if not wholly executed by) product merchandisers. They occur within the point of purchase, i.e. retail.
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Dezeen
JULY 5, 2020
A traditional newsagent in central London has been given a makeover by Gabriel Chipperfield and his design studio Selected Work to create "an Alice in Wonderland experience" with a warren of luxurious rooms behind the shop. Shreeji , a newsagent and tobacconist located on Chiltern Street in London's affluent Marylebone neighbourhood, was established by Sandeep Garg in 1982 and has since become a go-to spot for locals to pick up sweets, snacks and find an international roster of magazines.
Retail Technology Review
JULY 7, 2020
Consumer confidence in the UK appears to be rising as online retail grew sharply since the reopening of shops on the 15 June, data from ecommerce expert Emarsys shows.
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Retail TouchPoints
JULY 6, 2020
FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. The partnership aims to make it easier for retailers to create professionally printed materials to help them get back to business quickly and safely. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.
Retail Next
JULY 10, 2020
As the COVID-19 pandemic sweeps across the world, we are seeing a new breed of services and new uses of technology emerge. A few weeks ago, the UK government announced a further reduction in social distancing measures enabling pubs, restaurants and hairdressers in England to reopen in early July. A positive step in the right direction, however, this decision doesn’t come without its challenges because as more doors begin to reopen the risk of infection becomes greater.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hello Small Shop
JULY 7, 2020
Tell us about yourself and your business. Hi there, my name is Jessie Katsukin Takamura. What a pleasure to meet you! I am a felt artist who creates tiny felt sculptures and textured illustrations. What is your background? Education, Work Experience. I graduated with a degree in Early Childhood Education but soon realised that teaching was not my calling.
Retail TouchPoints
JULY 8, 2020
While location intelligence has been almost synonymous with measuring foot traffic to stores, there are much broader applications that retailers and marketers should incorporate into their strategies this new year. With location intelligence, they can gauge the offline impact and incrementality of campaigns launched in 2020, across digital display, out-of-home (OOH), cable television, native and video.
Dezeen
JULY 7, 2020
VDF studio profiles: Shanghai design studio Arizon specialises in the planning and interior design of retail spaces , from boutique department stores to shopping malls. The studio was founded in 2008 by Junwei Shen. Over the course of his career, the designer witnessed the rapid evolution of Chinese commerce from standalone shops to giant malls , which is why he prides himself in creating interiors that are able to adapt to the evolving needs of different businesses.
Retail Technology Review
JULY 8, 2020
Buying and selling online has never been easier and with eCommerce growing from strength to strength, Mark Harper of HSM investigates and questions the sustainability issues around use of packaging material in online selling.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail TouchPoints
JULY 9, 2020
COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Leading into the pandemic, the luxury category had a positive outlook, according to Bain , with the overall market growing by 4% annually, and reaching an estimated $1.5 trillion in curre
Retail TouchPoints
JULY 6, 2020
Uber will acquire Postmates for approximately $2.65 billion in an all-stock transaction, significantly expanding the ride sharing service’s capabilities for delivering groceries, essentials and other retail goods. The consumer-facing side of the Postmates app will continue running separately, but Uber will combine both companies’ delivery networks to improve overall efficiency.
Retail TouchPoints
JULY 9, 2020
Instead of battling icy winds as they wait for cabs outside the Javits Center, next year’s National Retail Federation (NRF) Big Show attendees will get to deal with summer in the city. The association has rescheduled its annual New York City show, the retail industry’s largest, for June 6-8, 2021. Additionally, NRF will host a virtual event January 12-14, 19 and 21-22, 2021, with both events featuring the theme “Forward Together.”.
Retail TouchPoints
JULY 7, 2020
Retail Ecommerce Ventures LLC, which purchased the brand assets of Dressbarn from Ascena Retail Group in 2019, has offered $20 million for the intellectual property and e-Commerce business assets of Pier 1 Imports. Pier 1, which operated approximately 940 stores at the beginning of 2020, filed for Chapter 11 bankruptcy protection in February. In May the retailer announced plans to liquidate its brick-and-mortar store holdings after abandoning efforts to emerge from bankruptcy as a viable busines
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Retail TouchPoints
JULY 7, 2020
Gap has launched a B2B product program focused on offering large organizations reusable, non-medical-grade cloth face masks to supply to their employees as they return to work. The retailer already has sold approximately 10 million of these masks to employers including the City of New York, the State of California, Kaiser Permanente and a leading consulting firm.
Retail TouchPoints
JULY 9, 2020
Sur La Table has filed for Chapter 11 bankruptcy protection and will undergo a restructuring and going-concern sale of the company, subject to court approval. The retailer also plans to close half of its approximately 120 stores, a company spokesperson told CNN. Sur La Table has secured the necessary debtor-in-possession financing to complete the process.
Retail TouchPoints
JULY 8, 2020
Walmart has made no secret of its ambitions to become a player in the health care industry. Just last month, the retail giant acquired some assets and personnel from CareZone , a mobile app designed to help consumers manage medications and chronic illnesses. In September 2019, Walmart opened a primary care clinic offering a range of physical and mental health services in Dallas, Ga., and it has since opened three more clinics, according to CNBC.
Retail TouchPoints
JULY 7, 2020
The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Many brands are struggling to survive in the new climate. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good.
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Retail TouchPoints
JULY 10, 2020
The uncertainty created by COVID-19’s resurgence means e-Commerce is going to remain top-of-mind for the foreseeable future, which makes a strong performance on Google Ads vitally important. Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail.
Retail TouchPoints
JULY 6, 2020
Lucky Brand has negotiated a two-pronged primary asset purchase agreement, also known as a “stalking horse” bid, to sell its operating assets to SPARC Group LLC (SPARC), a jointly owned entity of Authentic Brands Group (ABG) and mall owner Simon Property Group , and Lucky Brand’s intellectual property assets to ABG-Lucky LLC, a newly formed subsidiary of Authentic Brands.
Retail TouchPoints
JULY 9, 2020
Shekel , an AI-powered advanced weighing solution provider, has introduced Fast Track, a touchless machine learning-based cloudless self-checkout solution for supermarkets. Fast Track aims to eliminate the need for consumers to enter product codes via touchscreens by automatically recognizing produce, bakery and specialty items. Fast Track also can help improve accuracy for retailers, which can boost loss prevention, reduce errors at checkout and create a better self-checkout experience for cust
Retail TouchPoints
JULY 9, 2020
Ascena Retail Group is reportedly preparing to file for Chapter 11 bankruptcy and shutter at least 1,200 of its 2,800 locations, people familiar with the matter told Bloomberg. The filing could come as early as this week, along with a creditor agreement that would eliminate approximately $700 million of the retailer’s $1.1 billion debt load. Lenders including Eaton Vance Corp. would gain control of the company under the terms of the agreement.
Advertiser: ZoomInfo
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Retail TouchPoints
JULY 9, 2020
These are unprecedented and uncertain times. And because customers must now rely on online retail for most of their essential and non-essential needs, they are more often drawn to the online shopping experiences that mirror the benefits of in-store experiences. This preference isn’t new, but it has accelerated the focus on many retailers’ recent initiatives to leverage advanced e-Commerce video capabilities, such as shoppable video, 3D video and 360-degree video and augmented reality (AR).
Retail TouchPoints
JULY 9, 2020
Comm100 , a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live chat, email, SMS and social media, helping empower customer service agents to track and respond to queries across digital channels through a single, unified interface.
Retail TouchPoints
JULY 10, 2020
eBay has enhanced its mobile app’s Local Pickup option with more convenient tracking and security features. The tool enables buyers to purchase items online and pick them up directly from sellers in their vicinity, eliminating the need for shipping fees and streamlining the delivery process. The updated Local Pickup feature now secures the transaction with a formal “tracking event,” using the mobile device’s camera application and QR code scan capability to confirm and finalize the transaction.
Retail TouchPoints
JULY 8, 2020
Walgreens Boots Alliance will open 500 to 700 full-service doctors’ offices, co-located at Walgreens stores, through a partnership with VillageMD. The Village Medical at Walgreens locations will be established in more than 30 U.S. markets during the next five years, with the intent to build hundreds more in the future. The clinics will be staffed by more than 3,600. primary care providers recruited by VillageMD, and will integrate Walgreens pharmacists as critical members of the team.
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Retail TouchPoints
JULY 6, 2020
Unilever is partnering with Alibaba Group’s Alibaba Cloud as it seeks to optimize the brand experience for the e-Commerce shopper journey through Unilever’s Taobao and Tmall online stores. By using AI and cloud-based technologies, Alibaba Cloud solutions can help unlock detailed insights into Unilever customers’ buying patterns and behavior; accelerate the creation of new and precisely targeted digital marketing campaigns‘ and respond more quickly and precisely respond to changing customer buyin
Retail TouchPoints
JULY 9, 2020
Snagajob, a marketplace for hourly jobs and shifts, has launched the On Demand platform, a solution that helps businesses adjust staffing needs in real time in order to respond to fluctuating consumer demand. The platform can enable rapid, “push button” hiring when and where businesses need new staff, and seamlessly create virtual hiring events to manage interviews in any way candidates are most comfortable.
Retail TouchPoints
JULY 7, 2020
Flooid , formerly PCMS, has made a number of senior leadership changes to reflect its increasingly international focus. The sales operations platform has hired Diane Palmquist as its new CEO-North America and Group Co-CEO, and also has named Chris Mutter as Group CFO and Eric Bilange as CTO. Palmquist will serve as one of two Group Co-CEOs with Martyn Osborne, who was recently named CEO for EMEA and will continue as Flooid’s Chief Product Officer (CPO).
Retail TouchPoints
JULY 6, 2020
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. While no one can predict the full impact of the COVID-19 crisis on the economy and marketplace long-term, there are some obvious short-term effects.
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