Sat.Jul 04, 2020 - Fri.Jul 10, 2020

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FedEx Office Launches Partnership To Expand Sign Printing Options For Reopenings

Retail TouchPoints

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. The partnership aims to make it easier for retailers to create professionally printed materials to help them get back to business quickly and safely. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

Shipping 331
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Gabriel Chipperfield gives London newsagents Shreeji a plush revamp

Dezeen

A traditional newsagent in central London has been given a makeover by Gabriel Chipperfield and his design studio Selected Work to create "an Alice in Wonderland experience" with a warren of luxurious rooms behind the shop. Shreeji , a newsagent and tobacconist located on Chiltern Street in London's affluent Marylebone neighbourhood, was established by Sandeep Garg in 1982 and has since become a go-to spot for locals to pick up sweets, snacks and find an international roster of magazines.

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The Ultimate Guide to Trade Promotions

RepslyBlog

Trade promotions are a rather loose category. In general, they are classified as any promotional approach that hits these two criteria: They are driven and planned (even if not wholly executed by) product merchandisers. They occur within the point of purchase, i.e. retail.

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UK online retail rises sharply as shops reopen

Retail Technology Review

Consumer confidence in the UK appears to be rising as online retail grew sharply since the reopening of shops on the 15 June, data from ecommerce expert Emarsys shows.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Brand Experience Awards: Insights From 8 Winning Retailers

Retail TouchPoints

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. The 17 brands and retailers recognized by the first Brand Experience Awards (BEA), co-presented by Retail TouchPoints and RetailX , have different business models, customer types and challenges, but they share a commitment to never standing still.

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Innovation is key to helping retailers and customers navigate through the new normal

Retail Next

As the COVID-19 pandemic sweeps across the world, we are seeing a new breed of services and new uses of technology emerge. A few weeks ago, the UK government announced a further reduction in social distancing measures enabling pubs, restaurants and hairdressers in England to reopen in early July. A positive step in the right direction, however, this decision doesn’t come without its challenges because as more doors begin to reopen the risk of infection becomes greater.

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Interview With Jessie Katsukin, Owner of Feltto

Hello Small Shop

Tell us about yourself and your business. Hi there, my name is Jessie Katsukin Takamura. What a pleasure to meet you! I am a felt artist who creates tiny felt sculptures and textured illustrations. What is your background? Education, Work Experience. I graduated with a degree in Early Childhood Education but soon realised that teaching was not my calling.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Leading into the pandemic, the luxury category had a positive outlook, according to Bain , with the overall market growing by 4% annually, and reaching an estimated $1.5 trillion in curre

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Shanghai studio Arizon's interiors facilitate "surprising spatial experiences"

Dezeen

VDF studio profiles: Shanghai design studio Arizon specialises in the planning and interior design of retail spaces , from boutique department stores to shopping malls. The studio was founded in 2008 by Junwei Shen. Over the course of his career, the designer witnessed the rapid evolution of Chinese commerce from standalone shops to giant malls , which is why he prides himself in creating interiors that are able to adapt to the evolving needs of different businesses.

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Cardboard perforators – Offering a sustainable future for eCommerce

Retail Technology Review

Buying and selling online has never been easier and with eCommerce growing from strength to strength, Mark Harper of HSM investigates and questions the sustainability issues around use of packaging material in online selling.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Uber To Acquire Postmates For More Than $2.6 Billion, Bolstering Delivery Capabilities

Retail TouchPoints

Uber will acquire Postmates for approximately $2.65 billion in an all-stock transaction, significantly expanding the ride sharing service’s capabilities for delivering groceries, essentials and other retail goods. The consumer-facing side of the Postmates app will continue running separately, but Uber will combine both companies’ delivery networks to improve overall efficiency.

Consumer 307
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5 New Ways Retail Marketers Can Utilize Location Data This Year

Retail TouchPoints

While location intelligence has been almost synonymous with measuring foot traffic to stores, there are much broader applications that retailers and marketers should incorporate into their strategies this new year. With location intelligence, they can gauge the offline impact and incrementality of campaigns launched in 2020, across digital display, out-of-home (OOH), cable television, native and video.

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Walmart’s Next Medical Breakthrough: Selling Health Insurance

Retail TouchPoints

Walmart has made no secret of its ambitions to become a player in the health care industry. Just last month, the retail giant acquired some assets and personnel from CareZone , a mobile app designed to help consumers manage medications and chronic illnesses. In September 2019, Walmart opened a primary care clinic offering a range of physical and mental health services in Dallas, Ga., and it has since opened three more clinics, according to CNBC.

Planning 260
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Three Requirements For Successful Retailers Post-Pandemic

Retail TouchPoints

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Many brands are struggling to survive in the new climate. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Sur La Table Files For Bankruptcy, May Pursue Sale To Fortress Investment Group

Retail TouchPoints

Sur La Table has filed for Chapter 11 bankruptcy protection and will undergo a restructuring and going-concern sale of the company, subject to court approval. The retailer also plans to close half of its approximately 120 stores, a company spokesperson told CNN. Sur La Table has secured the necessary debtor-in-possession financing to complete the process.

Finance 254
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NRF Delays NYC Big Show Until June 2021, Adds January Virtual Event

Retail TouchPoints

Instead of battling icy winds as they wait for cabs outside the Javits Center, next year’s National Retail Federation (NRF) Big Show attendees will get to deal with summer in the city. The association has rescheduled its annual New York City show, the retail industry’s largest, for June 6-8, 2021. Additionally, NRF will host a virtual event January 12-14, 19 and 21-22, 2021, with both events featuring the theme “Forward Together.”.

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Report: Potential Ascena Bankruptcy Would Shutter At Least 1,200 Stores

Retail TouchPoints

Ascena Retail Group is reportedly preparing to file for Chapter 11 bankruptcy and shutter at least 1,200 of its 2,800 locations, people familiar with the matter told Bloomberg. The filing could come as early as this week, along with a creditor agreement that would eliminate approximately $700 million of the retailer’s $1.1 billion debt load. Lenders including Eaton Vance Corp. would gain control of the company under the terms of the agreement.

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Pier 1 Gets $20 Million Bid For Brand And E-Commerce Business

Retail TouchPoints

Retail Ecommerce Ventures LLC, which purchased the brand assets of Dressbarn from Ascena Retail Group in 2019, has offered $20 million for the intellectual property and e-Commerce business assets of Pier 1 Imports. Pier 1, which operated approximately 940 stores at the beginning of 2020, filed for Chapter 11 bankruptcy protection in February. In May the retailer announced plans to liquidate its brick-and-mortar store holdings after abandoning efforts to emerge from bankruptcy as a viable busines

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Gap Selling Non-Medical-Grade Face Masks To Reopening Businesses

Retail TouchPoints

Gap has launched a B2B product program focused on offering large organizations reusable, non-medical-grade cloth face masks to supply to their employees as they return to work. The retailer already has sold approximately 10 million of these masks to employers including the City of New York, the State of California, Kaiser Permanente and a leading consulting firm.

Returns 239
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In Bankruptcy Filing, Lucky Brand Proposes Sale To Authentic Brands And Simon Property Group

Retail TouchPoints

Lucky Brand has negotiated a two-pronged primary asset purchase agreement, also known as a “stalking horse” bid, to sell its operating assets to SPARC Group LLC (SPARC), a jointly owned entity of Authentic Brands Group (ABG) and mall owner Simon Property Group , and Lucky Brand’s intellectual property assets to ABG-Lucky LLC, a newly formed subsidiary of Authentic Brands.

Finance 234
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Comm100 Upgrades Customer Engagement Platform To Help Eliminate Silos

Retail TouchPoints

Comm100 , a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live chat, email, SMS and social media, helping empower customer service agents to track and respond to queries across digital channels through a single, unified interface.

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Google Ads Tips: Target The Right Customer At The Right Point In The Shopper Journey

Retail TouchPoints

The uncertainty created by COVID-19’s resurgence means e-Commerce is going to remain top-of-mind for the foreseeable future, which makes a strong performance on Google Ads vitally important. Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Shekel Introduces Contactless Checkout Solution For Grocers

Retail TouchPoints

Shekel , an AI-powered advanced weighing solution provider, has introduced Fast Track, a touchless machine learning-based cloudless self-checkout solution for supermarkets. Fast Track aims to eliminate the need for consumers to enter product codes via touchscreens by automatically recognizing produce, bakery and specialty items. Fast Track also can help improve accuracy for retailers, which can boost loss prevention, reduce errors at checkout and create a better self-checkout experience for cust

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Uber Launches Its Own Grocery Delivery Service As It Closes Acquisition Of Cornershop

Retail TouchPoints

Uber will launch a grocery delivery service through the Uber and Uber Eats app in partnership with the grocery delivery startup Cornershop. In 2019 Uber entered an agreement to acquire a majority stake in Cornershop, which was previously acquired by Walmart , in a deal expected to close in the coming days. Grocery delivery will launch in select cities in Brazil, Chile, Colombia, Peru and Canada before coming to parts of the U.S. later in July.

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EBay Adds Security To Its Local Pickup Option With Formal Tracking

Retail TouchPoints

eBay has enhanced its mobile app’s Local Pickup option with more convenient tracking and security features. The tool enables buyers to purchase items online and pick them up directly from sellers in their vicinity, eliminating the need for shipping fees and streamlining the delivery process. The updated Local Pickup feature now secures the transaction with a formal “tracking event,” using the mobile device’s camera application and QR code scan capability to confirm and finalize the transaction.

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Uncovering The Factors Changing The Face Of Retail

Retail TouchPoints

The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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In Bankruptcy, Brooks Brothers Explores Sale, Closes 50+ Stores

Retail TouchPoints

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. The private company, owned by CEO Claudio Del Vecchio, has been on the sales block for the past year, and “the effort to find a buyer will continue with an auction during the bankruptcy,” according to a statement from the company cited by Bloomberg.

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Walgreens To Open Physician Clinics Inside Stores Via VillageMD Partnership

Retail TouchPoints

Walgreens Boots Alliance will open 500 to 700 full-service doctors’ offices, co-located at Walgreens stores, through a partnership with VillageMD. The Village Medical at Walgreens locations will be established in more than 30 U.S. markets during the next five years, with the intent to build hundreds more in the future. The clinics will be staffed by more than 3,600. primary care providers recruited by VillageMD, and will integrate Walgreens pharmacists as critical members of the team.

Location 191
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Making The Case For American Dream As The ‘Ultimate Experience Center’

Retail TouchPoints

Mark Ghermezian, Co-CEO of the American Dream complex located in New Jersey’s Meadowlands, insists that his internal team doesn’t think of it as a mall. “We built it as an experience center, and we like to call it the ultimate experience center ,” said Ghermezian during a recent World Retail Forum webinar moderated by Dan Hodges, CEO of Consumers in Motion.

Consumer 191
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Unilever Leverages Alibaba Cloud To Market To Taobao And Tmall Customers

Retail TouchPoints

Unilever is partnering with Alibaba Group’s Alibaba Cloud as it seeks to optimize the brand experience for the e-Commerce shopper journey through Unilever’s Taobao and Tmall online stores. By using AI and cloud-based technologies, Alibaba Cloud solutions can help unlock detailed insights into Unilever customers’ buying patterns and behavior; accelerate the creation of new and precisely targeted digital marketing campaigns‘ and respond more quickly and precisely respond to changing customer buyin

Marketing 191
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!