Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly.

Consumer 290

Consumer Fulfillment Management Accounting 290

Retail Wire

OCTOBER 24, 2024

The fast-food minimum wage has had rippling effects throughout the industry.

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Inside Retail

OCTOBER 25, 2024

With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more essential. Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If you know who someone is, you’ve got their details; that’s very powerful.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail Gazette

OCTOBER 21, 2024

WHSmith is bringing back vinyl records into 80 of its stores across the UK in response to growing customer demand for the format. The high street chain said its stores, including Canterbury, Chester, Edinburgh and York, will stock a selection of chart hits and classic albums on vinyl. The retailer first began selling vinyl albums in the 1950s but phased them out thirty years ago as the popularity of CDs took off.

Shopping 128

Shopping ATS 128

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Customer Experience

Retail Dive

OCTOBER 22, 2024

It's the second time in less than six months that the retailer has lowered prices. By the end of the year, the company said it will have cut prices on 10,000 items.

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Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item. “Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our as

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail Wire

OCTOBER 23, 2024

Starbucks Corporation (NASDAQ: SBUX) has announced preliminary financial results for its fourth quarter and full fiscal year ending September 29, 2024, revealing significant declines in customer traffic and sales.

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Retail Gazette

OCTOBER 23, 2024

Mike Ashley has demanded that fashion brand Boohoo, in which he owns a 27%, appoint him as its new chief executive in an open letter to its board. Frasers Group, which Ashley controls, said it was requisitioning a general meeting of Boohoo to hire the retail tycoon as a director and CEO of the company, as well as Kroll Advisory managing director Mike Lennon as a director, to take effect without delay.

Fashion 145

Fashion Finance Management ATS 145

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

Consumer 290

Consumer Shopping Marketing Management 290

Inside Retail

OCTOBER 20, 2024

Pharmacy chain Chemist Warehouse has opened its first Dubai store at Al Ghurair Centre. The 1000sqm store offers pharmacy dispensary services, along with Australian and local health, wellness, baby, beauty, cosmetics, and fragrance products, including high-end cosmetics and fragrances. Prior to the new store opening, Chemist Warehouse already had over 530 stores in Australia, 53 in New Zealand, 12 in China, and 11 in Ireland. “At Chemist Warehouse, we are committed to providing our UAE cus

Beauty and Health 283

Beauty and Health Health & Wellness Shopping ATS 283

Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Retail Wire

OCTOBER 22, 2024

Wendy's aims to create a festive atmosphere for families during the Halloween season, offering thematic Boo! Bags. Find out what's included.

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Retail Dive

OCTOBER 25, 2024

The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors on Thursday.

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Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper. If, during COVID-19, we noticed physical store shoppers shifting their shopping to the digital commerce versions of their favorite retailers and firmly establishing

Shopping 289

Shopping Supermarket Advertising Consumer 289

Inside Retail

OCTOBER 22, 2024

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

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Planning Fulfillment Shipping 277

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

OCTOBER 22, 2024

More than a year after the retailer filed for bankruptcy, the partnership returns Bed Bath & Beyond to brick-and-mortar stores.

Returns 260

Returns 260

Retail Gazette

OCTOBER 20, 2024

Hotter Shoes is planning to ramp up the number it produces in British factories each year to one million pairs under its new owner. WoolOvers, which snapped up the retailer out of administration last year, has reversed the footwear specialist’s planned “phasing out” of manufacturing at its factory in Skelmersdale, Lancashire. The new owner wants to raise domestic production to three quarters of the shoes, up from 25%, that Hotter sells, The Times reported.

Fashion 124

Fashion Planning ATS 124

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Shoppers also can browse and buy matching shoes for their “pet babies” at Crocs.com and in Crocs stores, while supplies last.

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Marketing ATS Customer Experience 277

Inside Retail

OCTOBER 24, 2024

Australia’s two main retail lobby groups have revealed the name of their upcoming merger , and are now recruiting a CEO to lead the new organisation. Earlier, the Australian Retailers Association and the National Retail Association announced they decided to merge, and now they have disclosed the name: Australian Retail Council. “The ARA and NRA have already unified on key issues including retail crime, election priorities and workplace relations,” said Nicole Sheffield, ARA pre

Management 272

Management Shopping 272

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

OCTOBER 21, 2024

News Corp is suing AI developer Perplexity for unauthorized use of copyrighted news articles.

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Retail Gazette

OCTOBER 25, 2024

Holland & Barrett is planning to open up to 50 new stores in the UK next year as it ramps up its expansion plans. It forms part of the health and wellness retailer’s investment into physical stores, which saw the business open 35 new sites and refurbish 280 during the past year. The targeted store expansion for next year includes standalone stores, new formats and instore concessions with its retail partners, The Grocer reported.

Grocer 118

Grocer Supermarket Planning Location 118

Retail TouchPoints

OCTOBER 24, 2024

Ulta Beauty is partnering with Rokt to add non-endemic ads to its retail media network (RMN) UB Media. Now, brand and advertising partners — even those not sold by Ulta Beauty — will be able to deliver relevant offers and messages to customers at the bottom of the marketing funnel. The partnership will help the beauty retailer unlock new revenue opportunities and deepen customer relationships during the competitive holiday season and beyond. “We’re committed to providing a personaliz

Beauty and Health 278

Beauty and Health Advertising Marketing ATS 278

Inside Retail

OCTOBER 24, 2024

Australian activewear brand Do You Even marked the start of its Big W retail partnership and its first range being stocked in the discount department store with a consumer launch event. The event invited the community to ‘Move with Do You Even’, and experience the Do You Even energy firsthand, connect with the fitness community and view the new collection that redefines how the brand retails through brick-and-mortar with its Big W partnership, to achieve its goal of being accessible.

Department Stores 263

Department Stores Consumer Management ATS 263

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Customer Experience

Retail Wire

OCTOBER 22, 2024

Consumers will have greater control over who has access to their financial information and how it can be used.

Consumer 258

Consumer 258

Retail Gazette

OCTOBER 21, 2024

Mulberry has rejected Frasers Group’s increased takeover bid of £111m as tensions rise between the group’s major shareholder and the Flannels owner. The luxury handbag retailer said it had considered the position of majority shareholder Challice, which said last week that it had “no interest in either selling its Mulberry shares to Frasers or providing Frasers with any irrevocable or other undertaking with regards the possible offer” In a statement on Tuesday, Mulberry said: “A

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ATS Fashion 117

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions. Additional benefits include exclusive member-only sales with steep discounts on products across all categories, including national brands; early access t

Shipping 278

Shipping Shopping Customer Experience ATS 278

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. The key to thriving? Automation. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 billion during the Black Friday/Cyber Monday weekend, up 5.5 per cent from 2023, according to Roy Morgan.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

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Retail Wire

OCTOBER 23, 2024

Cracker Barrel unveiled a lineup of seasonally inspired menu items to its traditional menu offerings.

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Retail Gazette

OCTOBER 24, 2024

John Lewis has unveiled its newly upgraded Oxford Street flagship following a £6.5m investment into the store. The department store chain has revamped its beauty hall, increasing the space by 25% to house 41 new counters and shop-in-shop concepts. The department is home to 175 beauty brands, including Clarins, Dior, Clinique and Charlotte Tillbury, as well as The Inkey List, Mac, Skin+Me, Nudestix, and The Ordinary.

Department Stores 116

Department Stores Shopping 116

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

OCTOBER 23, 2024

Super Retail Group ‘s sales increased in the first 16 weeks of the fiscal year, with Macpac having the highest growth among all the company’s brands. The group’s like-for-like sales jumped 2 per cent as Macpac climbed 4 per cent and BCF rose 3 per cent. Supercheap Auto grew 2 per cent and Rebel had the least growth of 1 per cent. “Macpac has delivered growth in insulation, rainwear and packs while challenging trading conditions in New Zealand have driven sales compression

Retail Marketing 264

Retail Marketing Planning Management Consumer 264

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance