Retail TouchPoints
DECEMBER 6, 2023
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.
Retail Dive
DECEMBER 4, 2023
Some of the biggest names in the industry slowly fade from headlines. While others keep grabbing them for various reasons.
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Tokinomo
DECEMBER 6, 2023
Ready to deep dive into the world of point of sale? In this article, we will share anything you need to know about POS and POS systems. You will discover the main benefits of using POS and how much you need to get out of your pocket for a POS system.
Hyken
DECEMBER 6, 2023
In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail Gazette
DECEMBER 6, 2023
With the festive season now upon us, retailers across the nation have unveiled their Christmas windows. Retail Gazette rounds up the best windows and festive façades from retailers including Fenwick, Selfridges and more. Harvey Nichols Harvey Nichols’s Christmas window has a festive fairground-theme, with its Knightsbridge flagship transformed with holographic colours, animated lighting against a backdrop of a traditional funfair.
Retail Wire
DECEMBER 6, 2023
The plan to recycle plastic bags in the U.S., which was implemented in more than 18,000 store drop-off locations, has turned into an epic fail.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
DECEMBER 4, 2023
Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. This mindset can be applied to every organization in any industry. A hyper-personalized experience is making the customer or guest feel like they are the only one that matters, even if it is only for a brief period of time.
Retail TouchPoints
DECEMBER 6, 2023
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki
Retail Gazette
DECEMBER 6, 2023
During economic downturns, businesses tend to cut costs to survive, often reducing investments in innovation and relying on past successes. But according to Rich Mason, head of enterprise EMEA at commerce platform provider Shopify, this “innovation debt” is a dangerous position. His view, initially expressed during a FT ‘Future of Retail’ event in September 2023, is that it’s crucial to continue investing in innovation to adapt to drastic changes brought on by a difficult economy.
Inside Retail
DECEMBER 6, 2023
McDonald’s is planning to open over 8800 stores globally and boost its loyalty program by 100 million members to deliver $45 billion in annual systemwide sales by 2027, which will be its fastest growth period in its history. The fast food chain is targeting to expand to 50,000 restaurants by the end of FY27, with 1000 gross openings across the US and international markets during that year.
Speaker: Amanda Adams, Fractional CFO, CPA
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Retail Wire
DECEMBER 4, 2023
Verizon has officially announced its exclusive bundle deal for "myPlan" users, where they secure a subscription to ad-supported versions of Max and Netflix for a meager $10 per month.
Retail TouchPoints
DECEMBER 8, 2023
This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.
Tokinomo
DECEMBER 5, 2023
Campaign corner Organic rice. In a new commercial , a cluster of ducklings is observed excitedly gathering and chirping near a recently filled bowl of Lundberg rice. Suddenly, one duckling voices the sentiment that the rest of the ducklings won't settle down until it's made clear to observers that Lundberg Family Farms rescues ducklings and offers organic rice choices.
Inside Retail
DECEMBER 4, 2023
With brands and retailers weathering through an uncertain economic climate, they’re reshuffling their priorities to help navigate turbulent waters. In calmer conditions, businesses zeroed in on offering the highest quality products for the most affordable price. Today, with higher competition and lower expectations, businesses are confronted with a crowded marketplace and constrained budgets.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Wire
DECEMBER 4, 2023
In a bold step intending to bolster its status in the aviation industry, Alaska Air announced that it will absorb rival Hawaiian Airlines into its operations for a whopping $1.9 billion.
Retail TouchPoints
DECEMBER 4, 2023
Build-A-Bear Entertainment , a division of Build-A-Bear Workshop , is bringing its latest feature film, Glisten and the Merry Mission , to digital platforms following its theatrical debut last month. The movie, which is inspired by the retailer’s Merry Mission plush collection, is now available for rent or purchase on the Build-A-Bear website and streaming platforms in North America, as well as via digital on-demand in Australia, New Zealand and the UK.
Retail Focus
DECEMBER 8, 2023
The Bicester Collection, created and operated by Value Retail, is a family of 11 luxury shopping destinations in Europe, the UK and China, and soon in the US. Locations include distinguished retail spaces like Maasmechelen Village near Brussels, Kildare Village near Dublin, and Bicester Village near London. A staggering 41 million people shopped and dined at a The Bicester Collection in 2022!
Inside Retail
DECEMBER 3, 2023
Propel Group is selling its water-resistant coat and apparel brand Driza-Bone to billionaire mining magnate Gina Rinehart via her S Kidman and Co pastoral company. The deal, whose value has not been disclosed, marks Rinehart’s foray into fashion retail. Driza-Bone, acquired by Propel Group in 2008, was merged with country apparel retailer RB Sellars in 2017.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Wire
DECEMBER 8, 2023
Amid the holiday shopping surge, Doug McMillon, the CEO of Walmart, is voicing doubts about the sales outlook for the subsequent months.
Retail TouchPoints
DECEMBER 8, 2023
Current Levi Strauss & Co. President Michelle Gass will succeed CEO Chip Bergh when he retires next year, the company’s board of directors has announced. Gass will formally take the reins on Jan. 29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year.
Retail Focus
DECEMBER 8, 2023
Grosvenor has announced that British luxury jewellery retailer, David M Robinson (DMR), has opened its new boutique at Liverpool ONE , in partnership with Swiss watch brand, TAG Heuer. The launch of the 3,600 sq ft store on South John Street marks the first partnership of its kind for TAG Heuer and DMR in the city and the largest TAG Heuer Boutique in the UK, adding to the destination’s extensive portfolio of well-renowned, luxury watch and jewellery brands.
Inside Retail
DECEMBER 4, 2023
Berkshire Hathaway’s toy company Jazwares has acquired toy distributor Big Balloon, as part of its global expansion plans. The acquisition of Big Balloon, a key player in the Australian toy industry for more than 12 years, is an investment in the future global growth of Jazwares, said Judd Zebersky, founder and CEO of Jazwares. “Jazwares Australia will have a major impact on the toy industry in the long-term, with the team’s laser focus on Jazwares’ brands and business, adding value to all retai
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Wire
DECEMBER 6, 2023
Mastercard's board gave a green light for an impressive new share repurchase program that will allow the payments processor to repurchase up to $11 billion of its Class A shares.
Retail TouchPoints
DECEMBER 6, 2023
At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices
Wiser
DECEMBER 4, 2023
For brand manufacturers, retail monitoring is a critical aspect of maintaining and enhancing market presence. It offers detailed insights into product performance, customer preferences, and the effectiveness of sales strategies across different platforms. Monitoring these multiple aspects allows manufacturers to modify and optimize their strategies in real-time, improving product visibility and customer relationships.
Inside Retail
DECEMBER 4, 2023
Leisurewear brand Venroy has opened a new permanent flagship boutique in Bondi Beach, where the company was founded back in 2010. The store is located in the old Bondi Beach Post Office on Hall Street and is Venroy’s largest store to date. “As Venroy travels around the world, with stores from Sydney, Melbourne and Byron to Capri and Montauk, it feels like the right moment to revisit and expand our presence in Bondi Beach, the place where it all began,” said Sean Venturi, VenroyR
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail Wire
DECEMBER 8, 2023
Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.
Retail TouchPoints
DECEMBER 7, 2023
Coldwater Creek has completed its purchase of Soft Surroundings , a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. The newly combined retailer has selected the Chief Returns Officer solution from Newmine , which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why customers return merchandise. “Returns are a major focus for our brands,” said David Walde, CEO at Coldwater Cr
Retail Gazette
DECEMBER 8, 2023
Wilko owner Chris Dawson has revealed plans to open up to 40 new UK stores next year as he looks to restore the discount chain to its former glory. The Range owner, who bought Wilko out of administration in October, told Retail Gazette he is targeting “shopping centres and only very busy high streets” for the new stores. “I would say 30 to 40 in the first year,” Dawson said.
Inside Retail
DECEMBER 3, 2023
Over the last few years, a new demographic is set to become more prominent in the retail landscape. We’re talking about Generation Alpha – or people born between 2010 and 2024. Born into an era of record global birth numbers, when this generation is complete IT will total almost 2 billion globally, and will be the largest generation in the history of the world.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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