Retail TouchPoints
JUNE 11, 2020
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have emerged due to the coronavirus pandemic. Solution providers also have joined the fray, creating new solutions and services to help businesses stay open — and even uncover new revenue opportunities — as we venture into the “New Normal,” or what Aptos calls the “Next Normal.
Wiser
JUNE 11, 2020
At first glance, the Amazon Best Sellers Rank is fairly straightforward. It’s a snapshot of which product, in a certain category, is selling the most during a specific time period. However, there is more than meets the eye behind Amazon BSR and best seller rankings in general. For brands and retailers, BSR is a critical piece of the puzzle for beating the competition in a fast-paced marketplace.
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IntelligenceNode
JUNE 11, 2020
Weekly insights into market trends, inventory movements, and pricing across the US Fashion Industry. Learn how Intelligence Node’s data can help retailers make informed decisions and accelerate their retail recovery. The retail world is fast evolving with dramatic shifts happening daily – especially with the COVID-19 pandemic in the picture. In just the last 8-weeks […].
Graff Retail
JUNE 8, 2020
We watched in horror as George Floyd, a black man, was murdered in broad daylight by white cops. They knew they were being videotaped. They didn’t care. Bystanders begged police to stop. They didn’t. This isn’t the first time something like this has happened. Sadly, it likely won’t be the last. Watching the video was […].
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
JUNE 12, 2020
It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers. By capturing users in the research phase and allowing retailers to use valuable consumer data throughout the consumer journey, Google has increased its value proposition for both retailers and users by creating a friction-free experience, thus
RepslyBlog
JUNE 10, 2020
When a field team is born, more often than not it’s an experiment -- just a few hardworking go-getters without a ton of resources. In those early days, generic business tools like Google Docs, Excel, WhatsApp and Outlook reigned supreme. And why not? They’re cheap (if not free), and just about everyone already knows how to use them.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Store Growers
JUNE 8, 2020
Sitelink extensions are the best known ad extensions in Google Ads. That’s because they’ve been around the longest and are probably also one of the most effective extensions when it comes to increasing your CTR. They’re especially great for ecommerce stores because they allow you to highlight all of your benefits and product catalog, without taking away the power of the actual advertisement.
Retail TouchPoints
JUNE 10, 2020
Sephora has signed on to the 15% Pledge , a call for major retailers to reserve 15% of their shelf space for items produced by black-owned businesses. The 15% figure is designed to parallel the percentage of the U.S. population that is black. Rent the Runway also has signed the pledge, according to a New York Times report. “We’re collectively reckoning with the fact that for far too long, fashion has co-opted the style, inspiration and ideas of black culture without ensuring that the people behi
Retail Technology Review
JUNE 10, 2020
Headless e-commerce specialist emporix has won the contract to provide its e-grocery software to UK based Hungrily following a transformation of its business from delivering home-cooked food to local groceries when the Coronavirus crisis hit in March.
Retail TouchPoints
JUNE 11, 2020
Inditex may close 1,000 to 1,200 stores as the retailer puts a greater emphasis on e-Commerce operations. Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
JUNE 9, 2020
Responding to the mass protests that have been catalyzed by the death of George Floyd in police custody, Walmart will commit $100 million over the next five years to create a new center on racial equity. This organization will support philanthropic initiatives aligning with four key areas: the financial, health care, education and criminal justice systems.
Retail TouchPoints
JUNE 10, 2020
Heidi Hertel was a mom of three whose daughters needed eyeglasses, but she found the process frustrating. Kids’ eyewear was limited in selection and designed to fit a large range of children’s faces, which meant they didn’t fit any individual very well. Glasses broke easily during kids’ activities and they needed frequent replacement as children grew, a problem made more annoying by the high prices of kids’ glasses.
Retail TouchPoints
JUNE 10, 2020
Macy’s reported a preliminary Q1 2020 sales decline of 45% , to $3 billion , but the retailer expects to make a “gradual” recovery following a strong reopening effort. The company also has secured approximately $4.5 billion in new financing, including its previously announced $1.3 billion of 8.375% senior secured notes and a new $3.15 billion asset-based credit agreement.
Retail TouchPoints
JUNE 9, 2020
Klarna , a buy now/pay later payments provider, has introduced the Vibe loyalty program. The no-fee offering will roll out in the U.S. in June, before being extended to Germany, Australia, Sweden and the UK within the next year. The Vibe program applies to all purchases that members make directly through the Klarna app, as well as when they use Klarna for payment at more than 200,000. partner retail stores globally.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
JUNE 8, 2020
Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during the pandemic, because the coronavirus can stay viable on many surfaces for hours or even days. Waving an NFC-enabled card or smartphone over a terminal instead of touching it can reduce the risk of picking up the virus along with groceries and cleaning supplies.
Retail TouchPoints
JUNE 8, 2020
Apparently, growth is a hard habit to break — even when a pandemic forces the shutdown of every one of your 465 locations. Hand & Stone Massage And Facial Spa is the kind of high-touch business that you’d expect to be paralyzed by COVID-19. Instead, the franchise operation, which had been opening 50+ locations per year and had been on track to open 55 units in 2020, has been able to: Keep 70% of customer memberships active during the shutdown with a combination of communications and promotio
Retail TouchPoints
JUNE 12, 2020
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.
Retail TouchPoints
JUNE 11, 2020
SmartGift , a gift-based e-Commerce and data platform, has been issued a patent for its original work in e-Commerce technology. Retailers such as 1-800-Flowers , Pandora Jewelry and Under Armour use SmartGift to power their peer-to-peer gift recommendations, shopping and customer experience. The platform lets shoppers select gift items from e-Commerce retailers, allowing the recipients to unwrap their gift via text, email or any other digital medium.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
JUNE 8, 2020
A large majority of global grocery/CPG retailers and suppliers report that collaborations between the two parties have improved during the past two years, according to a new Coresight Research report titled “ Winning with Retailer-Supplier Collaboration in Grocery and Drug Retail.” The report calculates the impact of business operations improvements stemming from these better collaborations at approximately 20% of total revenues for both suppliers and retailers.
Retail TouchPoints
JUNE 8, 2020
Brick-and-mortar stores are beginning to reopen in some geographies, but e-Commerce is still riding high: online retail transactions grew 81% year-over-year in May, led by sportswear and sporting goods ( 216% ), housewares and DIY supplies ( 190% ) and gaming ( 84% ), according to ACI Worldwide. The robust month will contribute heavily to eMarketer ’s projected 18% e-Commerce growth for the year — despite a projected 10.5% drop in overall retail sales.
Retail TouchPoints
JUNE 11, 2020
If the coronavirus pandemic forces RTW Retailwinds into bankruptcy, the retailer might need to close all its physical stores, according to a filing with the SEC. RTW Retailwinds already is planning to close more than one-third of its 387- store fleet, as it shifts its strategy away from brick-and-mortar operations to focus on e-Commerce. “Prior to the impact of COVID-19, the Company planned to accelerate its strategy to reposition itself as a digitally dominant retailer,” said RTW Retailwinds in
Retail TouchPoints
JUNE 8, 2020
On June 12, JCPenney will begin permanent closures of 154 stores, “following a comprehensive evaluation of its retail footprint and a careful analysis of store performance and future strategic fit for the company,” the retailer announced. This first phase of closures is expected to take 10 to 16 weeks to complete. Additional rounds of closings will launch in the coming weeks.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail TouchPoints
JUNE 11, 2020
The intensity of market, shopper and competitive whiplash in the COVID-19 era continues relentlessly — and retailers in all sectors are dealing with the fallout. As state and local jurisdictions embark on the balancing act of pacing economic recovery with reopening steps, while at the same time being vigilant for renewed virus flare-ups, profound uncertainty will continue to prevail while consumer confidence suffers.
Retail TouchPoints
JUNE 12, 2020
Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. The offering, which includes a same-day pickup option, will be free to Sam’s Club Plus-level members and will be offered at no cost to all members for a limited time. “While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” said Lance de la Rosa, COO of Sam’s Club in a
Retail TouchPoints
JUNE 11, 2020
Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites. Research conducted by Forrester Consulting for Bloomreach, reported in The State of Commerce Experience , found that almost 80% of B2C and B2B customers have abandoned intended purchases because sites did not provi
Retail TouchPoints
JUNE 11, 2020
Patagonia President and CEO Rose Marcario is stepping down from her role, effective June 12. The retailer’s transition will be led by COO Doug Freeman as the company seeks a new leader. . Marcario spent 12 years with Patagonia. During her tenure she spearheaded the move of the Outdoor Retailer trade show from Utah to Colorado as a way to leverage brand strength for conservation goals; oversaw the company’s strategy to protect millions of acres of public land; and gave away more grants to grassro
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail TouchPoints
JUNE 10, 2020
Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.
Retail TouchPoints
JUNE 9, 2020
It has never been harder to be a frontline employee. Associates have to take extra precautions to protect themselves and others from infection. They’re also working with customers who are struggling with their own challenges. Things can get heated quickly if your teams are not ready to perform in this high-pressure environment. Your associates need support so they are ready to empathize with customers, understand where they are coming from and provide the necessary help.
Retail TouchPoints
JUNE 11, 2020
AdRoll has introduced a new suite of marketing tools for direct-to-consumer brands. The portfolio is designed to help retailers enhance their marketing capabilities across email, AI-driven product recommendations and cross-channel measurement. New additions to the AdRoll platform include: Enhanced email capabilities such as opt-in email capture, triggered and on-demand email sends, drag-and-drop email builders and insight into visitor activity, to help marketers reach customers at the right time
Retail TouchPoints
JUNE 11, 2020
UWL , a global third-party logistics services provider, has launched WorldScope, a propriety supply chain data management platform. The tool is built on the CargoWise logistics software and is designed to offer shippers an easy-to-use platform that can access real-time shipment data and be tailored to specific business requirements. Retailers can use WorldScope to create customized alerts for managing by exception, enable visual mapping of GPS-enabled vessel tracking, and harness the ability to
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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