Retail TouchPoints
FEBRUARY 22, 2024
Beyond, Inc. , owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Beyond rechristened its Overstock site with the Bed Bath & Beyond name in June 2023 after it acquired the bankrupt retailer’s intellectual property.
Inside Retail
FEBRUARY 19, 2024
You don’t have to be a marketing expert to know that Taylor Swift is a bulletproof brand that consistently improves, regardless of the challenges she faces or the challenges she sets for herself. While many marketers and brand managers excel at designing creative initiatives and strategies, what sets Swift apart is her vision, long-term perspective, and, perhaps most importantly, her ability to transform challenges and crises into a powerful engine for purposeful and inspiring collective g
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Hyken
FEBRUARY 20, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention t
Inside Retail
FEBRUARY 18, 2024
As 2024 gets underway, what are the greatest challenges and opportunities facing retail? Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. Angus McKay, CEO & managing director, 7-Eleven KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years?
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LS Retail
FEBRUARY 20, 2024
©iStock/syahrir maulana What do these examples have in common? Sony’s Playstation, Google's Gmail and 3M’s Post-it notes. They all have intrapreneurship in common which was first coined in the 1970s in the context of corporate organizations. Intrapreneurship was first coined in the 1970s – principally in the context of corporate organizations in a paper titled Intra-Corporate-Entrepreneurship.
Retail Times
FEBRUARY 20, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In the fast-paced world of retail, education is a big part of how we will shop, sell, and make plans for the future. Adding technology to this area has changed not only how people interact with brands but also how they learn new things about shopping.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
FEBRUARY 20, 2024
Retail marketers stand to gain much-needed support and time from AI in a sector fueled by creativity and innovation. We know that AI can help build more meaningful connections between people and content. For example, on Instagram, 40% of the content people see comes from recommendations that are powered by AI. But as this technology becomes an increasingly visible asset, it holds the power to free up time, break through creative blocks and solve customers’ needs in new ways.
Retail Dive
FEBRUARY 20, 2024
Once hubs for casual entertainment, social media platforms now serve as bustling marketplaces. Today’s social media scroller has become a digital window shopper with the power to buy in seconds.
Inside Retail
FEBRUARY 19, 2024
Retail Food Group swung to a net income despite lower revenue in the fiscal first half, thanks to an increase in average transaction value and the company’s acquisition of Beefy’s Pies. RFG’s net profit stood at $5.1 million while revenue fell 1.4 per cent year over year to $61.9 million during the six months ended December 29 last year.
Retail Wire
FEBRUARY 21, 2024
FuboTV, a sports streaming platform, has taken legal action to halt a collaborative effort by Disney's ESPN, Warner Bros. Discovery, and Fox. This move aims to thwart the partners' plan of offering a bundled sports streaming package, which Fubo claims promotes illegal market manipulation and undermines its competitors.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
FEBRUARY 22, 2024
The Akamai 2023 State of the Internet report revealed that retail continues to be the most targeted industry for cyberattacks, accounting for over 14 billion observed incursions. Risks from cyber threats including fraud, account takeovers, malware, ransomware, compromised business emails and data breaches all begin with an initial breach. Any device connected to a retailer’s network — whether it’s a smart IoT thermostat, an access control sensor or a computer — is a potential gateway for cybercr
Retail Focus
FEBRUARY 21, 2024
To put it simply, there is no escaping the subject of sustainability in retail. If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. With brands already doing their part, it is only right, and smart, that retailers follow suit and take similar steps to improve their sustainability.
Inside Retail
FEBRUARY 19, 2024
KMD Brands says it expects significantly lower sales in the fiscal first half, reflecting weak consumer sentiment. The group forecasts sales to decline 14.5 per cent year over year to $469 million amid lower expected sales across all three brands. The company forecasts Rip Curl and Kathmandu’s sales to fall 9.2 per cent and 21.5 per cent, respectively.
Retail Wire
FEBRUARY 19, 2024
In a potentially massive move for the credit card industry, reports suggest that Capital One is contemplating acquiring Discover Financial. If this deal goes through, it would merge two of the country's biggest credit card giants, creating a behemoth in the sector.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
FEBRUARY 23, 2024
CVS Pharmacy has partnered with Grubhub to make thousands of beauty, household, wellness and convenience items available for delivery from its 6,000+ stores in 48 states. The companies are kicking off the relationship with a collection of Daylight Saving Essentials designed to address the grogginess that often follows the time change, which will take place this year on March 10.
Retail Focus
FEBRUARY 20, 2024
Shaftesbury Capital has announced that Wolf & Badger, the award-winning multi-channel retailer, has launched its UK flagship at 102 Berwick Street, in Soho. The opening represents a milestone moment in the brand’s bricks-and-mortar presence, and reaffirms Shaftesbury Capital’s portfolio-wide appeal to high-quality retailers. Wolf & Badger’s 1,400 sq ft unit at 102 Berwick Street presents an ever-evolving collection of unique items, from a dynamic range of over 100 independent and sustain
Inside Retail
FEBRUARY 22, 2024
Inside Retail interviewed Hoka’s head of Apac distribution and e-commerce, Prasanna Bhaskar, on what the brand achieved in 2023 and how it is preparing to navigate the retail landscape in 2024. The outdoor brand has plans for an aggressive retail expansion while simultaneously continuing its community-building initiatives. Inside Retail : What is the overarching vision fuelling Hoka’s retail expansion into the Australian market?
Retail Wire
FEBRUARY 21, 2024
American casino patrons gambled a record $66.5 billion in 2023. The total surpasses 2022’s previous high of $60.5 billion by 10%, marking the industry’s third-straight record revenue year.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
FEBRUARY 23, 2024
Image courtesy Wonder Image courtesy Wonder Image courtesy Wonder Image courtesy Wonder Wonder , the food hall concept from entrepreneur and Jet.com founder Marc Lore, has opened a new location in a Quakertown, Penn., Walmart. This is the 11th Wonder storefront in the U.S., and the first in Pennsylvania. It also is Wonder’s first official partnership with a brick-and-mortar retailer.
Retail Focus
FEBRUARY 20, 2024
Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform. Original research of 1,000 UK consumers in its Getting personal in the last mile and beyond report, reveals that 81% always open delivery updates from a retailer or brand, while less than a fifth (38%) always open unbranded update
Inside Retail
FEBRUARY 23, 2024
Founder of Black Milk Clothing James Lillis has died after an accident during his holiday, the company confirmed on social media on Friday. Lillis succumbed to his injuries and passed away in the arms of his wife, their two daughters, and his best friend. “We are all shocked and grieving,” the brand said. “And while we take a moment to process and support each other, we’re calling on our community, our sharkies, for an OG love bomb.
Retail Wire
FEBRUARY 19, 2024
In Fort Worth, Texas, workers at the Molson Coors brewery have commenced a strike. These employees, represented by Teamsters Local 997, began picketing outside the brewery over the weekend. The bone of contention? A new three-year contract for the 420 workers involved in the production, packaging, and warehousing of the company’s beverages.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail TouchPoints
FEBRUARY 21, 2024
Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. With rising fuel prices, supply chain and logistics challenges, and higher labor and production costs, retailers are struggling with how to efficiently deliver a high vol
Retail Focus
FEBRUARY 19, 2024
Leading high-end Italian delicatessen brand, Prezzemolo & Vitale (P&V), has selected Pricer, the leading solution for digitally connected stores and the world’s most trusted electronic shelf label (ESL) vendor, as its provider of in-store automation and communication solution based on ESLs, rolling out digital shelf labels in all its London stores.
Inside Retail
FEBRUARY 21, 2024
Scentre Group has reported funds from operations of $1.0942 billion for last year, a 5.2 per cent increase on 2022. The group operates 42 Westfield destinations across Australia and New Zealand, which saw total customer visitation of 512 million, up 32 million or 6.7 per cent. Net operating income rose 8.8 per cent to $1.951 billion, while the group’s portfolio was valued at $34.3 billion as of December 31.
Retail Wire
FEBRUARY 20, 2024
In a bid to compete with Tesla and attract budget-conscious buyers, Ford Motor Co. has significantly reduced the prices of its electric 2023 Mustang Mach-E SUV.
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Retail TouchPoints
FEBRUARY 23, 2024
J.Crew has already gotten its feet wet in the circular economy, launching a resale program in partnership with its sister brand Madewell in January 2023. Now, the brand has partnered with SuperCircle for a swimwear takeback program focused on responsibly recycling swimwear that would otherwise end up in landfills. The “Second-Life Swim” program will be available both in J.Crew stores and online.
Retail Gazette
FEBRUARY 22, 2024
Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth. Keep reading to explore how AI is reshaping the retail landscape and revolutionising the shopping experience.
Inside Retail
FEBRUARY 20, 2024
Woolworths Group CEO Brad Banducci is set to retire in September, coinciding with the supermarket chain’s 100th anniversary. Banducci will retire after serving the company for 13 years, with eight and a half of those as CEO. Woolworths has named current MD of Woolies X Amanda Bardwell as MD and CEO, effective September 1, following the release of the company’s annual financial results. “It has been a privilege to be a member of the Woolies team and one I have never taken for gr
Retail Wire
FEBRUARY 22, 2024
The online tech giant is pushing to get advertisers on board to utilize its ad tech for purchasing ads across various publishers, not limited to its media. While this option has been available for a while, Amazon's ad executives are currently going strong with their efforts.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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