Retail TouchPoints

FEBRUARY 16, 2021

Today, most CPG brands or grocery retailers would consider the retailer’s own website the single most important digital touch point for online grocery shopping. Throughout the last five to 10 years of grocery ecommerce evolution, the industry has been hyper-focused on how it could bring the brick-and-mortar format online. This led to a narrow focus on the retailers’ owned digital properties and traditional methods of user tracking and communication, like the loyalty card.

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Advertising Checkout Consumer Marketing 293

Tokinomo

FEBRUARY 18, 2021

We are bombarded with ads, promotions, and banners every day. Open the browser, you get 3 ads, open the email, 5 cold messages. Of course, due to the massive amount of ads, customers are no longer paying attention.

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Marketing Promotions 246

Wiser

FEBRUARY 16, 2021

How can you be more competitive? Increase sales? Optimize margins and boost profits? These are questions every business has—but that doesn’t mean there are very many easy answers. One area you can focus on to address the above concerns is pricing. Specifically, setting the right price at the right time. For many, this is achieved through repricing.

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Promotions Marketing Management ATS 158

Miller Zell

FEBRUARY 15, 2021

The COVID-19 pandemic presented myriad challenges to retailers and other businesses operating public spaces.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

FEBRUARY 18, 2021

Count appointment-based selling as another existing trend that was supercharged by COVID-19. Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place.

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Beauty and Health Consumer Shopping Clienteling 269

I Vend

FEBRUARY 15, 2021

The shopper’s path to purchase What is your customers’ path to purchase? Do they come directly into your store to purchase? Do they complete the whole buying journey online? The chances are that they are in the growing percentage of shoppers who use a combination of ecommerce and physical channels. Even before the global pandemic, a very significant 68% of all ‘shopping occasions’ 1 started online.

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Payment Services Customer Experience Promotions Shopping 95

Retail Pro

FEBRUARY 16, 2021

For retailers, a unified commerce strategy is built on the foundation of integrated retail technology for an efficient, frictionless customer experience across channels. Unified commerce gives retailers a smooth, efficient means of transacting business, because inventory, sales, e-commerce, and fulfillment … Continue reading → The post Retailers benefit from unified commerce insights first appeared on Retail Pro Blog.

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Fulfillment Customer Experience Inventory Management Management 69

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy.

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Fulfillment Checkout Store Layout Consumer 262

Kuusoft

FEBRUARY 19, 2021

Upgrade to digital solutions, Use emotions to your advantage, Create urgency via LTOs. Here are some hotel marketing psychology tricks to help you score more customers. The post The Secrets of Hotel Marketing Psychology appeared first on The Official Kuusoft Blog.

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Marketing 52

Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. From streamlining student services to delivering information and ensuring public safety, there are countless opportunities for college campus kiosks to transform the higher education sector.

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Kiosk Payment Services Checkout Planning 69

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Adventures

FEBRUARY 17, 2021

Please note that some of the examples in this article happened pre-pandemic, before masks and social distancing were the law of the land. We'll get back there someday! Much of our time each year is spent visiting retailers, interacting with shoppers, and perusing stores. In our 31 years together we’ve seen the good, the bad and the really ugly. The retailers we meet can be placed in one of three categories: Those who get it, those who don’t, and those who never will.

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Promotions Merchant Services Shopping Grocer 52

Retail TouchPoints

FEBRUARY 19, 2021

Tracee Ellis Ross. Retailers across multiple verticals are taking concrete steps to diversify their merchandise mixes with products produced by women, Black people and other people of color. Some companies are using the power of celebrity, like Ulta Beauty naming actress and Pattern Beauty CEO Tracee Ellis Ross as the retailer’s new Diversity and Inclusion Advisor.

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Apparel Location Accessories Planning 252

Kuusoft

FEBRUARY 19, 2021

Information boards, schedule displays, patient registration. Use healthcare digital signage to improve Hospital Internal Communication. The post Hospital Internal Communication Matters: Use Healthcare Digital Signage appeared first on The Official Kuusoft Blog.

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Retail Assist

FEBRUARY 15, 2021

Blondie famously sang about hanging on the telephone – but this wouldn’t have been the case if they’d tried to contact our IT Help Desk with our new telephony system! Over the next few weeks, we've got some really exciting updates coming to our IT Help Desk and we can’t wait to share them. This week, we’re kicking it off with the successful migration of our first teams over to the new Hosted Teams Voice (HTV) solution, with help from our friends over at Claranet and Puzzel.

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ATS 52

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Customer Experience

Shopper Intelligence

FEBRUARY 15, 2021

We all cook World Foods on Instagram. But what happens in-store? These insights were first published as part of The Grocer’s World Foods Category Report 2020 (Nov 2020). Figures have been updated to reflect our most recent data. Do you miss eating out during the pandemic? Dream about your favourite restaurant’s flavours – let it be Asian, Indian, Mexican, French or Italian cuisine?

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Supermarket Grocer Management Planning 52

Retail TouchPoints

FEBRUARY 18, 2021

Walmart reported 69% online sales growth and an 8.6% same-store sales bump in the U.S. during Q4 2021, which ended Jan 31, 2021. Total revenue for the full fiscal 2021 was $559.2 billion , up 6.7% from fiscal 2020. The retailer will build on this momentum by accelerating investments in services across the company and increasing wages for 425,000 frontline workers.

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Planning Advertising Customer Experience Location 232

Kuusoft

FEBRUARY 18, 2021

Ice cream parlors, bakery stores, pizza shops - which are the most profitable food businesses amongst all the QSRs? Check out this blog! The post Which Are the Most Profitable Food Businesses? appeared first on The Official Kuusoft Blog.

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Shopping 52

Thrifts and Tangles

FEBRUARY 14, 2021

Today is Valentine’s Day, so I thought it would be the perfect day to share my proposal story! The post Our Proposal Story appeared first on Thrifts and Tangles.

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Fashion Retail

FEBRUARY 14, 2021

Last week, Brooke Roberts-Islam wrote “Zara Meets Netflix” (Forbes). In others words, a business model based on “speed-to-market (fast-fashion), customer centricity and excellent operations” meets the “platform economy” The article mentions FINESSE, a startup that replaces designers and buyers with data, describing itself as “Zara meets Netflix” The startup, that raised $4.5 million for AI … More Digital Fashion Platforms: Zara meets Netflix.

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Fashion Fast Fashion Marketing 52

Retail TouchPoints

FEBRUARY 17, 2021

As soon as COVID-19 and the ensuing stay-at-home orders first hit the U.S. in March 2020, consumer buying behavior began shifting. As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers.

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Target Market Marketing Kiosk Promotions 219

Kuusoft

FEBRUARY 17, 2021

Internal marketing promotes a company's objectives, products and services to employees within the organization. Here is how to create and promote a positive company culture around internal marketing. The post Internal Marketing: Create and Promote a Positive Workplace Culture appeared first on The Official Kuusoft Blog.

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Promotions Marketing 52

Retail Technology Review

FEBRUARY 15, 2021

Consumer spending declined 16.3 per cent year-on-year in January – the sharpest decline since May 2020 – as the retail, hospitality and travel sectors felt the full impact of national lockdown measures.

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Consumer 28

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Geek

FEBRUARY 19, 2021

A weekly podcast with the latest e-commerce news and events. Episode 254 is a breakdown of Walmart and Shopify Q4 2020 earnings reports, a recap of 2020 sales data from the US Dept Commerce, and Amazon News. Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook. ?

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Merchant Services Payment Services Fulfillment Home Furnishings 60

Retail TouchPoints

FEBRUARY 19, 2021

Amazon has acquired Selz , an Australia-based company launched in 2013 that helps small businesses build out their ecommerce capabilities. While Amazon has yet to speak publicly about the acquisition, Selz CEO and Founder Martin Rushe made a short statement on the company’s blog a month ago. “We have signed an agreement to be acquired by Amazon and are looking forward to working with them as we continue to build easy-to-use tools for entrepreneurs,” read the statement.

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ATS 218

Retail Eye

FEBRUARY 19, 2021

As part of our collaborative annual publication with the Ebeltoft Group, JCWG each year submits retail innovations from Canada to be featured in our book, Global Retail Trends and Innovations. JCWG is proud to announce that Grocery Neighbour, a Toronto-based start-up, won case of the year in this year’s edition! Grocery Neighbour is a new […].

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Retail Trends 52

Retail TouchPoints

FEBRUARY 16, 2021

Five Below will open 170 stores over the next nine months, bringing its total to more than 1,200 locations, according to Knox Pages. The effort kicked off with 11 stores across Ohio, Maryland, Florida, Texas, New York and Mississippi in the first week of February, with more grand openings slated for every weekend through November 2021. All stores will follow CDC-recommended health and safety protocols, including mandatory masks and regular sanitization.

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Location Planning Store Operations ATS 205

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

FEBRUARY 19, 2021

At IdeaScale’s most recent Open Nation conference, Erwin Godoy, Director of New Concepts at Freddie Mac, talked about the emerging role of the innovation manager. He said, “You think you have the coolest job in the company and then reality sets in.” There’s going to be sales, procurement, executive buy-in, culture and for some reason, they’re all going to be challenges or impediments.

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Management ATS Planning 176

Retail TouchPoints

FEBRUARY 16, 2021

Adidas will cut Reebok loose following an assessment undertaken as part of the retailer’s soon-to-be-announced five-year strategy. As a result, it will report Reebok as “discontinued operations” from Q1 2021 onwards. This will enable the company to focus on strengthening the adidas brand in the global sporting goods market. Adidas initially acquired Reebok in 2006 and implemented the “Muscle Up” turnaround plan in 2016.

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Planning Sporting Goods Marketing Store Operations 176

Retail TouchPoints

FEBRUARY 16, 2021

Target has made a number of changes across its executive leadership team, including the promotion of Christina Hennington to the newly established role of EVP and Chief Growth Officer. Additional appointments include: Jill Sando will step into Hennington’s previous role and oversee buying for hardlines and softlines as EVP and Chief Merchandising Officer; Rick Gomez has been named EVP and Chief Food and Beverage Officer; Cara Sylvester has been promoted to EVP and Chief Marketing and Digital Off

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Promotions Marketing Planning Management 167

Retail TouchPoints

FEBRUARY 17, 2021

With the acceleration and volatility of COVID-19, the wellness industry saw a surge in consumer demand and supplier activity. In particular, preventative wellness became more of a priority for the general public. As a result, “medtail” has burst into the mainstream as a new opportunity for private equity, commercial real estate and retail healthcare players.

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Consumer Location Marketing ATS 157

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Customer Experience