Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Stocking 2,000 SKUs ranging from fresh meats to snacks, this store represents the largest deployment to date of the AiFi Autonomous Store Platform OASIS.

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Miller Zell

DECEMBER 11, 2020

I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info ( BAI Banking Strategies ). Besides suddenly being recast as a “cool mom” in my household, it was not lost on me that this had promise to catapult me into social media stardom. We discussed how banks are implementing safety measures at their branches and how they might rethink their branch spaces in the future.

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Small Biz Trends

DECEMBER 8, 2020

No matter how much space you have, it seems like you can never have enough. That is why storage racks and shelving are so handy. They maximize the space you have and get rid of clutter while creating a storing system for your business. Whether you have a back office in need of organization, a shop floor, a warehouse, or even your garage, the right rack and shelving unit can work wonders.

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Graff Retail

DECEMBER 8, 2020

Earlier this week, I came across a new business selling vacation cruises. It’s no secret that the tourism industry has been the hardest hit because of COVID, but if they can be confident and positive about things returning to normal, then you should be too. This holiday shopping season there are going to be customers […].

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Customer Experience

Retail TouchPoints

DECEMBER 7, 2020

Walgreens Boots Alliance and VillageMD will open the next 40 Village Medical at Walgreens full-service primary care clinics by the end of summer 2021. The first markets slated for expansion include Houston, El Paso and Austin, Texas; Phoenix; and Orlando, Fla. The expansion is part of the large-scale rollout that will open 500 to 700 Village Medical at Walgreens clinics in more than 30 U.S. markets in the next five years.

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Dezeen

DECEMBER 8, 2020

Architecture firm Farrells has overhauled a 19th-century building in London 's Belgravia neighbourhood to create a shopping and dining destination that spotlights both Japanese and Nordic craft. The Pantechnicon building was originally built in 1830 as an arts and crafts centre, before becoming a warehouse where the affluent locals of Belgravia could store their excess belongings.

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Wiser

DECEMBER 8, 2020

When your computer isn’t working properly, oftentimes the best thing to do is restart it. The same goes for retail categories. If you’re not seeing the performance you expect, sometimes a good reset is all you need to get things going. Even if performance isn’t an issue, category resets can follow a natural cycle based on category seasonality or changing consumer tastes.

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Retail TouchPoints

DECEMBER 10, 2020

Target has become a founding member of OneTen , a coalition of 37 companies that aim to train, hire and advance 1 million Black Americans who lack a four-year college degree. The organization’s 10-year goal will be to move them into family-sustaining jobs with opportunities for advancement. Target also plans to make a financial contribution to OneTen and create sustainable new jobs internally over the next three to four years.

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RepslyBlog

DECEMBER 10, 2020

When it comes to the CPG industry, utilizing data in your overall business strategy is key to staying ahead of the curve. Top performing brands take a data-driven approach to their businesses and identify insights and trends to inform business decisions. A data-driven company leverages their CPG data analytics to create a cycle of continuous improvement in the field, allowing them to constantly evolve and adapt.

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Retail Next

DECEMBER 10, 2020

This year’s holiday season is going to be a unique experience, as retailers look to provide a safe environment for shoppers and staff, while maximizing sales and delivering on shopper expectations. To make things more complicated, retailers are managing constantly evolving regulations for stores in each region. To ensure an in-store shopping experience delivered at the highest level while maintaining appropriate store capacity, it is key to understand store occupancy.

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Retail Bound

DECEMBER 9, 2020

The street shopping experience has been marching toward an inevitable demise for some time. The events of 2020, with the COVID-19 pandemic forcing numerous offline enterprises to close their doors for good, have merely danced on its grave. The online realm is increasingly becoming the exclusive domain of shopping and with it the unboxing experience that brands provide.

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Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. Its parent company Tailored Brands, Inc. , has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021.

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Secure Retail

DECEMBER 8, 2020

We would like to give all of our customers advance notice of Secure Retail’s Christmas and New Year Holiday for 2020-2021. Please note the revised opening times for our Main Sales Office and our Support Services for this period. Customers who have contracted managed services, payment services or helpdesk services, please follow your normal support routes throughout the holiday period.

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Nahanco

DECEMBER 7, 2020

Children’s Wooden Hangers, Painted Faces – 1927. The History of the Clothes Hanger and a Collection by NAHANCO. Have you ever given that much thought to when and how the clothes hanger was invented? I mean if you really think about it, it is one of those things that you use almost daily. And even if you don’t use one daily, you at least own some, right?

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Accounting

Retalon

DECEMBER 9, 2020

Solving Your Out-of-Stock Problem Once and for All. While inexperienced retailers may celebrate completely selling out of stock — retailing professionals know that out-of-stocks can be disastrous for a retail organization, both in the short and long-term. In the short-term, an out-of-stock causes lost sales (you can’t sell what you don’t have) and disappointed customers.

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Retail TouchPoints

DECEMBER 8, 2020

The COVID-19 pandemic has been challenging for retailers with a strong mall-based footprint, but American Eagle rose to the occasion by tapping its most valuable asset: its Gen Z customer base. These shoppers were omnichannel-aligned even before the lockdowns hit, and American Eagle built on this foundation to help online sales reach 45% of its total in 2020.

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Bindo

DECEMBER 11, 2020

Nice Blog…You described your information very well. When you’re looking for the best small business point of sale system, it’s important to understand what sorts. of tools you need to help run and grow your business. A good POS system for small business lets you process every sale securely and has the right software to help you take care of administrative tasks more efficiently.

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Nelson Blackley

DECEMBER 7, 2020

It’s hard to remember when so much happened in UK retail in just a single week. Over the past seven days there have been several significant announcements, including the 12,000 jobs at risk as JD Sports pulled out of possible Debenhams takeover talks and the administrators then announcing last Monday evening that stores would close once stock had been sold through.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retalon

DECEMBER 9, 2020

Solving Your Out-of-Stock Problem Once and for All. While inexperienced retailers may celebrate completely selling out of stock — retailing professionals know that out-of-stocks can be disastrous for a retail organization, both in the short and long-term. In the short-term, an out-of-stock causes lost sales (you can’t sell what you don’t have) and disappointed customers.

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Retail TouchPoints

DECEMBER 8, 2020

COVID-19 introduced a unique set of challenges that forced retailers to squeeze years’ worth of digital transformation into a matter of weeks. Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat.

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Retail Technology Review

DECEMBER 7, 2020

The COVID-19 pandemic has forced many businesses to re-think their digital strategies, leading to a sheer increase in the demand for digital talent, this is according to ecommerce & digital talent acquisition agency Beringer Tame, which has seen a 100% increase in organisations looking to fill roles in comparison to this time last year.

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Retail Geek

DECEMBER 7, 2020

A weekly podcast with the latest e-commerce news and events. Episode 249 an interview with Casey Armstrong, CMO at ShipBob. ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands. They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon.

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Customer Experience

Retail TouchPoints

DECEMBER 11, 2020

Amazon ’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any time soon. In fact, according to Robin Gaster, PhD, author of the forthcoming book Behemoth, Amazon Rising , Amazon’s share of the total ecommerce market could reach as high as 60% to 65% during the coming decade. That ecommerce market, fueled by the long-term impacts of COVID-19 and the general global shift toward online commerce, is likely to be three times the size it was in 2019.

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Retail TouchPoints

DECEMBER 11, 2020

Walgreens , CVS Health and Walmart have shared their plans for administering COVID-19 vaccines as soon as they are approved. A Food and Drug Administration panel approved emergency use of the Pfizer-BioNTech vaccine on Dec. 10, according to The New York Times. If, as expected, the agency quickly accepts the panel’s recommendation, a limited number of vaccine doses could be available by next week.

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Retail TouchPoints

DECEMBER 10, 2020

Petco has debuted a host of new digital offerings including a newly redesigned website, an enhanced Petco app experience, new online tools for pet parents and no-fee same-day delivery, available nationwide in partnership with DoorDash. Featuring a new interface that makes shopping easier, faster load times and more information for pet care, the revamped Petco.com is designed with a health- and wellness-forward approach that enables customers to shop their local store via in-store or curbside pic

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Retail TouchPoints

DECEMBER 10, 2020

The Moxtra Digital Branch solution provides a web and mobile platform designed to make it easy for customers to engage with retailers at their own convenience. Retailers can deliver a continuous, high-touch customer service experience from virtually anywhere, enabled by an integrated suite of collaboration capabilities within its app. The platform also helps management track and measure how the organization is performing against its goals.

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Retail TouchPoints

DECEMBER 10, 2020

Shopko Optical has partnered with SiteSeer Technologies to harness its suite of analytic tools, with plans to use them for site selection during an upcoming brick-and-mortar expansion phase. The retailer previously worked with SiteSeer in 2019 when it opened 80 new stores in 180 days, and it will once again utilize the solution provider to help reach 50 openings in 2021.

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Retail TouchPoints

DECEMBER 11, 2020

Bed Bath & Beyond will make free same-day delivery available for all Bed Bath & Beyond and buybuy BABY orders over $39 from Dec. 14-16, 2020. The retailer also will encourage curbside and buy online, pick up in-store (BOPIS) purchases from Dec. 17 through Dec. 24 with a 20% discount off these orders to ensure shoppers get their gifts before Christmas.

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Retail TouchPoints

DECEMBER 10, 2020

COVID-19 has proven to be one of the biggest catalysts for change for businesses since the turn of the millennium. The pandemic has created a retail landscape that is moving at a rate that no one could’ve imagined or fully prepared for. Traditional retailers and ecommerce businesses alike are under enormous pressure to accelerate decision-making on operations, merchandising and supply chains to meet the immediate needs of consumers and secure the long-term stability of retail.

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Retail TouchPoints

DECEMBER 9, 2020

David’s Bridal has introduced its Diamond loyalty program, a tiered offering with rewards ranging from coupons to curated goodie bags to a free honeymoon or getaway. The program also lets brides’ friends and family contribute to her total with their own purchases, to help them earner bigger rewards faster. Diamond is free to join and grants users a point for every dollar spent at David’s Bridal.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience