Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail. Customers step into the Albert 2, which can scan both feet in 20 seconds or less, to capture static and dynamic pressure as well as 3D measurements of the foot.

Customer Experience 340

Customer Experience Returns Shopping Marketing 340

Wiser

NOVEMBER 10, 2020

One of the clearest signs that a brand is growing is when it can release new products, new variations on the old favorites, and entirely new product lines from the brand. Being in a position to release new products is great, but as your assortment grows, so too does the complexity of your inventory management processes. Keeping track of product performance, profitability, sales volume, and other key metrics become vastly more difficult.

Merchant Services 99

Merchant Services Inventory Management Promotions Marketing 99

RepslyBlog

NOVEMBER 11, 2020

Most consumer goods companies understand the importance of an effective sales territory management plan - it can prevent territory overlap between field reps, which causes confusion and wastes time. By clearly defining territories, you can create a strategy that ensures field reps will not compete against one another for the same customers or visit a customer twice.

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Management Planning Consumer 98

Cyber Till

NOVEMBER 10, 2020

5 mins read Deciding to migrate to a new pos software for your store is never a decision to be made lightly. Here is some advice to consider.

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Customer Experience

Retail TouchPoints

NOVEMBER 12, 2020

Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online. The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data. Retail Ecommerce Ventures has acquired the intellectual property of multiple retailers in recent years, including Modell’s Sporting Goods , Dressbarn and Pier 1 Imports.

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Sporting Goods 310

Frank Mayer

NOVEMBER 11, 2020

Recently, New Jersey’s Governor Phil Murphy signed a COVID-19-related executive order requiring specific health and safety standards that would protect New Jersey workers at their places of employment. Amongst many directives listed under the order, one regulation outlines employers must conduct daily health checks like temperature screenings, self-assessment surveys, or questionnaires.

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Kiosk ATS 74

Store Growers

NOVEMBER 11, 2020

Last Updated on November 27, 2020. When you’re shopping online, one of the most difficult things to judge is whether you can trust a certain site. That’s why we fall back on shopping with household names and relying on reviews. Both can give us some benchmark at what it is to do business with a certain store. In Google Ads you can leverage those store reviews as seller ratings.

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Advertising Accounting Shopping Consumer 56

Retail TouchPoints

NOVEMBER 13, 2020

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. To support its operations and manage continued growth across its ecommerce platforms, Backcountry has partnered with software developer 3Pillar Global (3Pillar).

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Outdoor Management Shopping Apparel 299

Shopperations

NOVEMBER 11, 2020

Regardless if the COVID pandemic meant you couldn't keep your product on the shelves or you quickly had to readjust your projections, shopper marketing programs overwhelmingly were paused or cancelled in the last 6 months. For many shopper marketers this means they are in the unfamiliar position of being underspent on their marketing budgets.

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Marketing 52

Graff Retail

NOVEMBER 12, 2020

In the second part of my holiday season shopping tips for retailers, I discuss add-ons. Previously, I spoke about the importance of safety and gift cards, but now I want to focus on my 5-step add-on strategy that you can use with every customer that comes to your store. Who Else is on Their List? […].

Shopping 52

Shopping 52

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Nelson Blackley

NOVEMBER 9, 2020

These are unprecedented times for UK retail. As we approach the last seven weeks of the key Christmas trading quarter, the Government’s latest COVID-19 directive last week means that all ‘non-essential’ retailers across England are now closed and can’t re-open until at least early December. In Wales, Scotland, and Northern Ireland a raft of different restrictions is impacting retailers, whether they are classified as ‘essential’ or not.

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Shopping Returns Location Management 40

Retail TouchPoints

NOVEMBER 10, 2020

VF Corporation will acquire Supreme for $2.1 billion in a deal expected to close this calendar year. Supreme will leverage VF’s expertise and resources, including its global supply chain, to maximize growth. VF is the parent company of Vans , Dickies , Timberland. and The North Face , and the addition of Supreme will offer it ”deeper access to attractive consumer segments” that apply to many of these brands, according to a company statement.

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Apparel Returns Consumer Marketing 299

Retail Technology Review

NOVEMBER 9, 2020

As Brexit looms, Amazon is starting the process of separating UK and EU sales from 14 November. UK shoppers buying gifts from EU sites and British traders selling to Europe face potential increased costs and confusion, warns the international shipping company ParcelHero.

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Shipping 31

Graff Retail

NOVEMBER 11, 2020

The holiday shopping season is just around the corner and unlike the past, this year is going to look a whole lot different. Retail stores are faced with attracting customers as the second wave of COVID-19 looms. So, what are the things that retailers can do now to get customers through the door and increase […].

Shopping 52

Shopping 52

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Accounting

Retail TouchPoints

NOVEMBER 10, 2020

The COVID-19 pandemic has upended the retail sector. From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

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Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

NOVEMBER 10, 2020

Design and furnishings retailer Herman Miller has opened its first experiential retail concept store at Westfield Century City in Los Angeles, with a second location to follow at The Shops at Hudson Yards in New York on Nov. 20. These stores are the first brick-and-mortar locations dedicated to selling the Herman Miller high-performance task chairs and products that support the home office and small business worker.

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Location Planning Shopping ATS 285

Retail TouchPoints

NOVEMBER 13, 2020

Specialty licensor of women’s apparel and accessories bebe stores inc. has purchased 47 Buddy’s Home Furnishings rent-to-own franchises from Franchise Group Inc. for $35 million. The agreement also grants bebe the rights to build additional franchises in protected geographies throughout the southeastern U.S. This is the company’s first foray into the home furnishings vertical.

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Home Furnishings Accessories Apparel Marketing 279

Retail TouchPoints

NOVEMBER 11, 2020

Bluestar Alliance has signed a definitive agreement to acquire tween fashion brand Justice. Bluestar’s winning bid was valued at approximately $90 million , and includes the intellectual property, certain related assets and the assumption of certain liabilities. The transaction is expected to close before the end of November. Justice was previously owned by Ascena Retail Group, which voluntarily filed for Chapter 11 bankruptcy protection in July 2020 and agreed to sell the Justice brand in

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Fashion Consumer Management Marketing 278

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

NOVEMBER 9, 2020

Furniture Factory Outlet ( FFO Home ) joins the growing ranks of retailers seeking bankruptcy protection due to losses created by the pandemic. The home goods retailer, which is owned by private equity firm Sun Capital Partners, filed for Chapter 11 in Delaware last week, and is hoping for a sale. Currently, furniture retailer American Freight has offered a $7 million stalking horse bid for the company.

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Location ATS 273

Retail TouchPoints

NOVEMBER 13, 2020

Emerald Holding Inc. (Emerald), parent company of Retail TouchPoints , has appointed former Reed executive Hervé Sedky to the position of President and CEO, replacing Interim President and CEO Brian Field, who will continue to serve as COO. Sedky will assume his new role on Jan. 5, 2021. . Sedky brings three decades of experience including, most recently, six years as President of Reed Exhibitions Americas, where he led a business of more than 100 annual sector-leading events in North and South

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Management Marketing ATS 264

Retail TouchPoints

NOVEMBER 11, 2020

Managing a product release as huge as the iPhone 12 can be a tricky proposition during the best of times, to say nothing of the challenges created during a pandemic. However, AT&T. was able to draw on lessons it learned from operating during the early days of COVID-19 to make the experience safe and orderly. AT&T already had figured out optimal ways to keep a sufficient number of its stores open without endangering customers through unsafe practices or cutting off shoppers who needed acc

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ATS Fulfillment Management Outdoor 264

Retail TouchPoints

NOVEMBER 9, 2020

Fashion icon Rachel Zoe has taken her subscription offering, Box of Style by Rachel Zoe, and relaunched it as CURATEUR , a digitally native women’s lifestyle membership that will deliver bespoke luxury offerings across fashion, beauty and home. The reimagined luxury membership program is introducing experiential amenities, à la carte services, an exclusive rewards program and expanded product categories.

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Fashion Retailing Pricing Planning ATS 264

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Customer Experience

Retail TouchPoints

NOVEMBER 13, 2020

Claire’s has launched its first-ever loyalty program, Claire’s Rewards. The free points-based program includes free shipping twice per year and access to personalized deals, perks, exclusive member events and special sales. “Our customers are at the center of all we do, and we’re constantly looking for more ways to delight them, reward them, and give them more engaging touch points with the Claire’s brand,” said Melanie Berry, SVP Marketing at Claire’s in a statemen

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Apparel Shipping Shopping Marketing 260

Retail TouchPoints

NOVEMBER 12, 2020

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations.

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Store Operations Customer Experience Marketing ATS 246

Retail TouchPoints

NOVEMBER 10, 2020

Retailers have reason for cautious optimism this holiday season: shoppers are expected to spend an average of $997.79 on gifts, holiday items and additional “non-gift” purchases, according to data from the National Retail Federation and Prosper Insights & Analytics. While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 13, 2020

As we approach the traditional sales window ahead of the holidays, retailers and brands have to move quickly to adjust their digital strategies due to the coronavirus pandemic. It’s not hyperbole to say entire sectors had to fundamentally change their business models in the past 10 months, and retail has been one of the biggest hit by changing COVID-related consumer habits. .

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Advertising Returns Marketing Management 203

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Marketing

Retail TouchPoints

NOVEMBER 10, 2020

Target and Ulta Beauty have announced a strategic long-term partnership to launch a shop-in-shop concept, dubbed Ulta Beauty at Target, that will offer both established and emerging prestige brands online and in select Target locations nationwide beginning next year. Ulta Beauty at Target will debut at more than 100 Target locations starting in 2021, with plans to scale to hundreds more over time.

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Shopping Location Fulfillment Shipping 202

Retail TouchPoints

NOVEMBER 13, 2020

David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat. Messaging through mobile devices now represents 45%. of total contact center traffic at David’s Bridal.

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Management Planning ATS 198

Retail TouchPoints

NOVEMBER 10, 2020

Casper is partnering with Nordstrom to offer its mattresses and sleep accessories online at Nordstrom.com , and in-store at select Nordstrom retail locations. Casper will initially be available at. 31 of Nordstrom’s full-line stores across the country. The mattress brand now has partnerships with 23 leading retailers, in addition to Casper’s 66. owned retail stores and ecommerce channel.

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Accessories Location Shopping ATS 198

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020.

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Merchant Services Consumer Management Checkout 191

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience