Retail TouchPoints

MARCH 23, 2021

Verizon Media — a division of Verizon Communications that includes AOL and Yahoo — will launch Yahoo Shops , a combination marketplace and advertising solution. The Yahoo Shops marketplace will feature a personalized digital storefront. Users go through a brief onboarding where they indicate their tastes and preferences and are then presented with their “own digital mall” featuring brands that align with their interests.

Merchant Services 348

Merchant Services Advertising Payment Services Shopping 348

Tokinomo

MARCH 25, 2021

What better way to amaze customers than to bring something new to the table (or should we say shelf)? Shoppers in Auchan stores in France were astonished by their favorite laundry detergent, Le Chat. No, it didn’t meow (yet), but it did talk to them.

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Wiser

MARCH 23, 2021

Brick-and-mortar shoppers are more mission-oriented than ever before. They know what they want, and they’re going to get in and get out. Will they be checking out with your products in their carts? The answer to that question is centered around retail execution. What is Retail Execution? Retail execution is the sum of your in-store efforts to increase sales and present your brand in a favorable light.

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Promotions Location Consumer Planning 148

Hyken

MARCH 24, 2021

This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. We’re revisiting that topic with a fresh point of view. Today’s lesson is about the exciting topic of measurement and data.

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Returns Promotions Management Marketing 131

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

MARCH 24, 2021

The CBD industry has seen explosive growth in recent years, especially in the booming wellness sector. U.S. consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 billion by 2025, according to research from New Frontier Data and Square. This growth trajectory is particularly impressive given the regulatory disconnects that the industry has to contend with.

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Consumer Advertising Marketing Accounting 317

Intelligence Node

MARCH 25, 2021

This article was first published on Forbes on Oct 7, 2020,, and is authored by Intelligence Node CEO Sanjeev Sularia in his capacity as a member of the Forbes Tech Council. Driven in large part by millennials and Generation Z, the resale, or “recommerce,” market is booming. Currently worth approximately $24 billion, it is projected to reach $51 […].

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Marketing Fashion 104

Hyken

MARCH 26, 2021

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers. When we think about the advantages that small business es hold against big compan ies, the first thing that comes to mind is the close relationship with their customers.

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Planning ATS Marketing 123

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous.

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Payment Services Checkout ATS Kiosk 317

LS Retail

MARCH 26, 2021

©iStock/JLco – Julia Amaral Global small business owners have embraced the chaos and found ways to adapt. They also know plenty of other owners who would have loved to continue on, but simply ran out of money, time, or good health. Krystle Lockman, co-owner of Axe and Arrow Brewing said: “This has showed us a lot about who we were as a company. I really just think from a business perspective, you can only plan for so much before you just have to stay nimble and adapt.

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Planning 117

Dezeen

MARCH 22, 2021

Chinese architecture Studio PIG Design has created a showroom for the Memphis Milano furniture brand in Hangzhou , China, with interiors designed to make customers "feel the atmosphere of Memphis". Named Ya Space!, the two-storey building was designed to be an exhibition space and furniture showroom for Memphis Milano , which owns the rights to pieces created by the Memphis Group.

Shopping 101

Shopping ATS 101

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Minded

MARCH 22, 2021

After the events of the past year, most businesses have started to question the safety of their operations. The retail industry, and most precisely independent retailers, was one of the most affected areas of business. Apart from essential shops, all retailers were asked to close their doors indefinitely, which led to significant financial losses for most of them. .

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Shipping Advertising Marketing Accounting 99

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Retail Times

MARCH 22, 2021

Building and maintaining great supplier relationships is a must if you want to stay competitive in retail. Having healthy relationships with these vendors helps ensure that your shelves are healthily stocked with great products that bring delight to your customers. In this post, we’ll be exploring how you can create and cultivate strong relationships with your suppliers.

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Management Merchant Services Payment Services Wholesale 98

LS Retail

MARCH 23, 2021

©iStock/BrianAJackson Actor Julia Robert's film portrayal of Erin Brockovich, the single mom's key role in winning the largest settlement ever awarded at the time for a direct-action lawsuit against Pacific Gas & Electric (PG&E), made her a household name. Three decades later, Erin now talks about her new case on "forever chemicals" in our water, and their potential wide-spread health impact.

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ATS 94

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Minded

MARCH 22, 2021

In the past, if one needed to send almost anything, the most natural place to approach was the post office. Standard postal services offered the most reliable and efficient services. One could rest, knowing their parcels would most likely reach their intended receivers in good shape and on time—well, given the times. . Now, service delivery has had to increase its pace to keep up with the changing times and needs.

Payment Services 94

Payment Services Consumer ATS 94

Retail TouchPoints

MARCH 22, 2021

Williams-Sonoma plans to refocus on brick-and-mortar sales as the U.S. emerges from the pandemic, CEO Laura Alber told CNBC. Alber expects a strong recovery for in-store sales as the nation recovers, and the retailer plans to ride some of its strongest annual growth in nearly two decades. Sales declined at Williams-Sonoma in Q1 2020 due to the initial lockdown, but the following three quarters generated positive sales growth.

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Planning Consumer Marketing ATS 299

Retail Pro

MARCH 25, 2021

retail's role in improving sustainability: to adapt and adjust their practices to be more sustainable through their packaging, supply chain, and material sources. Incentive is increasing from both governments and consumers. Continue reading → The post Gartner: Retail’s role in sustainability improvements first appeared on Retail Pro Blog.

Consumer 93

Consumer Management Marketing 93

Dezeen

MARCH 25, 2021

Designer Adi Goodrich has created the interiors for Wine and Eggs, a neighbourhood grocery in Los Angeles ' Atwater Village, with custom-made furniture and details that nod to Parisian cafes and Italian tobacconists. Goodrich , who is one of the co-founders of LA-based creative studio Sing Sing , designed the store for owner Monica Navarro as a "monument to colour," working with a palette of saturated colours and natural materials.

Shopping 84

Shopping ATS 84

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

LS Retail

MARCH 22, 2021

©iStock/Nattakorn Maneerat What's affecting me, my clients, my colleagues and other global small business owners: Watch out. here comes Fisker. They want to change the way you move. The 1-hour work (well almost): 15 team management platforms – by Laurel J. Delaney. Quote of the week: “Email is familiar. It’s comfortable. It’s easy to use. But it might just be the biggest killer of time and productivity in the office today.” – Ryan Holmes The new world of remote work (interesting read).

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Management 83

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. This has accelerated the evolution of the role physical stores play, from a point-of-discovery to a point-of-pickup.

Payment Services 297

Payment Services Fulfillment Consumer Returns 297

Retail Pro

MARCH 25, 2021

As restrictions on business lift one year from the start of covid-19, retailers consider how to adapt their inventory strategies, with the popularity of BOPIS and need for inventory and data visibility. Continue reading → The post In-store shoppers, in-store fulfillment: Planning for inventory challenges first appeared on Retail Pro Blog.

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Fulfillment Planning Inventory Management Management 89

Miller Zell

MARCH 25, 2021

Consumer sentiments changed during the COVID-19 pandemic, and they will change again as society begins a process of reopening. Retailers must stay on top of the evolution of these sentiments.

Consumer 78

Consumer Customer Experience 78

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

LS Retail

MARCH 20, 2021

©iStock/liseykina An Irish blessing. “May God give you For every storm, a rainbow, For every tear, a smile, For every care, a promise, And a blessing in each trial. For every problem life sends, a faithful friend to share, For every sign, a sweet song, And an answer for each prayer.” _ “Go dtuga Dia daoibh: Tuar ceatha le gach stoirm Meangadh gáire le gach deor Gealltanas le gach buairt Agus beannachtaí go leor.

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Retail TouchPoints

MARCH 26, 2021

JCPenney parent company Simon Property Group has entered a deal with Authentic Brands Group (ABG) to add products from some of the company’s recent acquisitions, including Forever 21 and Juicy Couture , to JCPenney’s merchandise assortment, according to CNBC. The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022.

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Apparel Accounting Returns Planning 290

Retail Pro

MARCH 23, 2021

The anticipation of receiving that perfect order can be easily derailed by a poor product delivery experience. The “ultimate” shopping experience depends on excellence from beginning—the order—to end, the delivery. How quickly goods get from a warehouse to a customer … Continue reading → The post Why the ‘Last Mile’ should be retailers’ first thought first appeared on Retail Pro Blog.

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Shopping Inventory Management Shipping Customer Experience 81

Mulesoft

MARCH 25, 2021

Every company in every industry is under greater pressure to deliver faster, become more agile, and innovate at scale. Our MuleSoft partner ecosystem brings together trusted advisors that are fueling digital transformation for customers, empowering them to quickly unlock and unify data – no matter where it resides – to deliver seamless connected experiences.

ATS 54

ATS 54

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

LS Retail

MARCH 25, 2021

©iStock/Halfpoint As we reach, hopefully, herd immunity with vaccines to treat COVID-19, many countries are preparing something of a return to normality. What that looks like is hard to say. For example, companies that have been forced into remote-work arrangements for the past year now face a complicated decision. Should bosses let workers stay at home, bring everyone back to the office or find a solution in between – called a hybrid approach?

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ATS Returns 74

Retail TouchPoints

MARCH 25, 2021

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process.

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Returns Promotions Management Fulfillment 290

Retail Assist

MARCH 25, 2021

We’re delighted to announce that we’ve made the shortlist for the Retail Systems Awards in the category of E-commerce Technology Vendor of the Year for our solution, OMIO PIM. Celebrating excellence and innovation in the retail sector, the awards are returning for a 16 th year. Lisa Bowden, our Head of Business Development – Solutions, said: “This is a fantastic achievement to the whole team that have been involved in OMIO PIM!

Returns 52

Returns Management Marketing ATS 52

V Count

MARCH 25, 2021

Visitor traffic data gathered from retail stores and shopping malls enables the retail sector to operate more efficiently and effectively across its various functions. How should retailers and shopping centers be using this valuable business intelligence data? And what can they hope to gain from it? This article will explore the key roles and insights that retail professionals can benefit from using footfall traffic data.

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ATV Store Layout Store Operations Management 52

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance