Retail TouchPoints

SEPTEMBER 18, 2020

Consumer expectations are constantly on the rise, driven by innovations and new offerings that promise more efficient and personalized experiences. For retailers, the stakes of customer satisfaction and engagement that come with a digital world are extremely high: In one recent survey, nearly 70% of consumers said that page speed influences their decision to purchase, with 15% saying that slow loading times would send them to a competitor’s site.

Consumer 340

Consumer Customer Experience Inventory Management Management 340

Dezeen

SEPTEMBER 16, 2020

Fringed furnishings and velvet walls feature inside the west London headquarters that design studio Sella Concept has created for fashion brand Sister Jane, which includes a showroom, restaurant and roof terrace. Sella Concept said it drew upon "untapped maximalist style" to design Sister Jane Townhouse, which takes over a prominent corner property on Golborne Road in the affluent neighbourhood of Notting Hill.

Fashion 84

Fashion Outdoor Planning ATS 84

Wiser

SEPTEMBER 15, 2020

It’s no secret that retail has faced enormous challenges over the last few years. From changing customer habits and the rise of direct-to-consumer to COVID-19 upending every reasonable expectation the retail industry had for 2020, successful brands and retailers have to be creative to stay ahead of the game. Finding new levers for growth can be difficult in today’s climate, but one that can’t be overlooked is partnerships.

Payment Services 78

Payment Services Home Furnishings Consumer Returns 78

Medallion Retail

SEPTEMBER 18, 2020

If your wallet has ever looked anything like mine, chances are that at one point in time it was loaded with stacks of customer loyalty cards. In those early days of customer loyalty programs, it was on the customer to. The post Customer Loyalty Programs: The Most Effective Tool in Your Marketing Arsenal appeared first on Medallion Retail.

Marketing 52

Marketing Customer Retention ATS Consumer 52

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Customer Experience

Retail TouchPoints

SEPTEMBER 16, 2020

The mass adoption of curbside pickup during the pandemic has changed the role of the parking lot as retailers work to accommodate very different types of trips within the same space. Lots must now be designed, or repurposed, as spaces that can efficiently accommodate both pedestrians walking to the store and customers waiting for a pickup. But there are even more possibilities for optimization when retailers begin thinking about other potential uses for this real estate.

Planning 299

Planning Outdoor Location Shopping 299

Retail Next

SEPTEMBER 17, 2020

Like many others, when the realities of Covid-19 started to hit, I had no idea what was about to happen. RetailNext is singularly focused on retail, with many of our customers being in the new “non-essential” category – so that was a real concern. I was planning to get married on June 27, and that was up in the air. My then 2nd grader was suddenly without a daily routine, wandering aimlessly around the house asking for more screen time.

Location 52

Location Planning Accounting Customer Experience 52

Retail Eye

SEPTEMBER 16, 2020

COVID-19 has had a clear effect on retail, accelerating trends that expected to take years to saturate the market in just a few months. As a result, customer habits have never been so dynamic. As we enter the school year and customer needs change yet again, who will be the big winners under the first […].

Marketing 52

Marketing 52

Retail TouchPoints

SEPTEMBER 17, 2020

In the wake of COVID-19, store hours and services can be unpredictable, making it difficult for customers to keep up. Torrid is using the LiveMap feature from email solution provider Liveclicker to prevent confusion for customers on its email list, automatically providing up-to-date and personalized information on whether their local stores are closed, open, or open solely for curbside pickup.

Location 283

Location Management Consumer Shopping 283

Retail Technology Review

SEPTEMBER 16, 2020

Personalisation will be the key for retailers to create a compelling experience as shoppers settle into their new post-COVID-19 habits, with retailers needing to consider incorporating personalisation into their online and offline strategies as a priority. This is according to global eCommerce platform, Kooomo, which outlines that tailored experiences will be critical in responding to the growing demands and expectations of the modern consumer.

Consumer 34

Consumer 34

Retail TouchPoints

SEPTEMBER 14, 2020

Oracle has won its bid for TikTok ’s U.S. operations, though the deal will not be an outright purchase. Instead, Oracle will become a “ trusted technology provider ” for TikTok owner ByteDance. The companies must now wait for approval from the White House and the Committee on Foreign Investment before completing the deal. The review is scheduled for this week.

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Retail TouchPoints

SEPTEMBER 17, 2020

Capgemini offers the Smart Store Guide, a solution that helps retailers provide a rich customer experience for all shoppers. The Guide is powered by computer vision and voice recognition, and it can help shoppers navigate a pre-planned shopping list by recommending the best route and offering product information in real time. The solution was designed in partnership with Intel and seeks to help shoppers plan their visit from anywhere using a voice interface.

Customer Experience 264

Customer Experience Planning Location Shopping 264

Retail TouchPoints

SEPTEMBER 15, 2020

COVID-19 has massively influenced consumer behavior, and the economic fallout has had a huge impact on the role of price perception. Economic and public health conditions vary wildly by city, state and region as restrictions are lifted and reinstated. As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers.

Markdowns 263

Markdowns Technical Support Promotions Consumer 263

Retail TouchPoints

SEPTEMBER 17, 2020

The star-crossed acquisition of Tiffany & Co. by luxury giant LVMH Moët Hennessy Louis Vuitton has gone to its next level of legal wrangling between the two companies. Tiffany has filed a motion to expedite its lawsuit over LVMH’s attempt to pull out of the deal. LVMH is seeking to delay the current Sept. 21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”.

Fulfillment 262

Fulfillment Returns Fashion Marketing 262

Retail TouchPoints

SEPTEMBER 17, 2020

Retail sales continued their gradual improvement in August, rising 0.6% seasonally adjusted from July and 2.6% year-over-year, according to Census Bureau data. The monthly increase is down slightly from the 0.9% growth seen in July, but still shows the industry gaining upward momentum after its lows earlier this year. In comparison, the National Retail Federation’s calculations , which exclude automobile dealers, gasoline stations and restaurants, showed August sales up 0.1% seasonally adjusted

Home Furnishings 260

Home Furnishings Sporting Goods Merchandise Store Accessories 260

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Accounting

Retail TouchPoints

SEPTEMBER 18, 2020

Coming up with a great product is only half the battle for inventors/entrepreneurs. Often, the real challenge involves getting the ear of retail gatekeepers and convincing them that the new product deserves shelf space. Lowe’s is seeking to create a more direct path to its shelves for SMBs run by diverse — and frequently underrepresented — backgrounds, including women and minorities, via its new “Making It…With Lowe’s” program.

Marketing 256

Marketing Consumer Customer Experience ATS 256

Retail TouchPoints

SEPTEMBER 14, 2020

Remember when you were a sassy little kid and your mom would tell you to “watch your tone of voice”? That’s actually good advice for brands’ voice on social media today. Let’s face it: 2020 has been a rollercoaster with the pandemic, civil unrest and a weakened economy. A new social media approach to ‘watching one’s tone’ is needed to deal with these difficult scenarios.

Marketing 250

Marketing Returns Consumer Management 250

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer. Until now, personalization as a retail tactic has been primarily siloed across channels.

Customer Experience 248

Customer Experience Checkout Marketing Fulfillment 248

Retail TouchPoints

SEPTEMBER 18, 2020

After instituting two prior rounds of restructuring this year, Walmart announced that it is introducing a “team-based operating model” in its supercenters, which comprise the majority of the chain’s stores at more than 3,500. Associates who move into new roles will receive higher compensation, with approximately 165,000 hourly associates — 11%. of Walmart’s workforce — receiving a boost in wages.

Management 246

Management ATS Store Operations 246

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Fashion

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to. However, for a typical omnichannel retailer, COVID-19 has made their digital sales ascend much faster than ever before, with online transactions taking a higher sha

Returns 222

Returns Merchant Services Shipping Location 222

Retail TouchPoints

SEPTEMBER 17, 2020

Johnson Controls has launched exacqVision 20.09 with Face Mask Detection, an integrated solution that seeks to maintain safety for shoppers and associates by quickly putting information into the hands of facility decision makers. The tool uses AI-powered analytics designed to help improve accuracy and scalability over pixel-bases solutions. Capabilities include automated event notification features designed to monitor, link and search “no mask” events, to enhance situational awareness and help r

Store Operations 211

Store Operations 211

Retail TouchPoints

SEPTEMBER 16, 2020

GNC Holdings has canceled its planned auction and will move ahead with plans to sell itself to China-based Harbin Pharmaceutical Group , according to bankruptcy court filings. A hearing for the deal is scheduled for Sept. 17, but political figures have voiced concern about a potential sale. The troubled retailer entered Chapter 11 bankruptcy in June with a “prepackaged” plan that included Harbin as the stalking horse bidder, and which valued GNC at $760 million.

Planning 198

Planning ATS Store Operations 198

Retail TouchPoints

SEPTEMBER 14, 2020

Amazon plans to open 100 new operations facilities this month, encompassing fulfillment centers, delivery stations, sortation centers and other sites. The e-Commerce giant also is creating 100,000 new regular full- and part-time jobs in its operations network, with many of the new positions at Amazon’s newest state-of-the-art sites, according to an Amazon blog post.

Fulfillment 198

Fulfillment Planning ATS 198

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Customer Experience

Retail TouchPoints

SEPTEMBER 18, 2020

Ascena Retail Group plans to sell Catherines to FULLBEAUTY Brands for $40.8 million , according to a bankruptcy court filing. FullBeauty’s winning bid is more than twice the original $16 million offer initially placed by City Chic Collective. FullBeauty itself sped through bankruptcy in less than 24 hours last year, coming up with a plan to cut $900 million of its $1 billion debt to reduce interest payments and kickstart a turnaround.

Payment Services 193

Payment Services Planning Management Store Operations 193

Retail TouchPoints

SEPTEMBER 16, 2020

Kohl’s has reduced its corporate workforce by approximately 15% to help it weather the impact of the COVID-19 pandemic, according to a filing with the Securities and Exchange Commission. The layoffs are expected to save the retailer $65 million annually. Kohl’s closed all of its stores in mid-March after initially resisting calls for non-essential retailers to temporarily shut down.

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Retail TouchPoints

SEPTEMBER 15, 2020

Amazon has launched Luxury Stores, an AR-powered store-within-a-store shopping experience, on an invite-only basis. The Amazon app’s new feature will focus on both established and emerging luxury fashion and beauty brands, starting with Oscar de la Renta’s Pre-Fall and Fall/Winter 2020 collections. Luxury Stores will feature “View in 360” technology, which lets shoppers browse styles in full 360-degree views to help them better visualize the look and fit.

Merchant Services 187

Merchant Services Jewelry Accessories Customer Experience 187

Retail TouchPoints

SEPTEMBER 14, 2020

Andréa Bernholtz wasn’t thinking of starting a swimwear brand when she was on vacation with friends in Mexico, but she did want to find the “perfect” swimsuit — one that “didn’t bind at the neck, was adjustable to fit different shapes and body sizes, and also would change as your body changes throughout the day,” she said in an interview with Retail TouchPoints.

Accessories 178

Accessories Apparel Accounting Shopping 178

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Marketing

Retail TouchPoints

SEPTEMBER 18, 2020

Rent the Runway is eliminating the unlimited rentals option as it overhauls its membership plans, according to CNBC. CEO Jenn Hyman stated that the changes have been in the works for 18 months, and discussions started before COVID-19. However, the pandemic has accelerated the decision-making process at the company, which has been adjusting to new shopping habits.

Planning 164

Planning Shopping ATS 164

Retail TouchPoints

SEPTEMBER 18, 2020

Following a 29% drop in net sales during Q2, apparel, jewelry and accessories retailer Francesca’s will investigate strategic alternatives ranging from lease deferrals and refinancing to bankruptcy. Francesca’s, which operates approximately 700. boutiques in 47 states and the District of Columbia, experienced a comp sales drop of 5% for the three months ended Aug. 1, 2020, even though this figure excludes sales from boutiques that were closed four or more days per week due to COVID-19.

Boutique 146

Boutique Payment Services Jewelry Accessories 146

Retail TouchPoints

SEPTEMBER 15, 2020

While a raft of non-essential retailers have succumbed to Chapter 11 bankruptcy since the pandemic forced store shutdowns, J.Jill has reached a definitive agreement with its lenders to avoid that fate in an out-of-court settlement. J.Jill’s lenders have agreed to give the company an additional two years, through May 2024, to pay off its term-loan debt and to provide an investment of “no less than $15 million ” in the form of a junior term-loan facility.

Payment Services 130

Payment Services Planning Specialty Retailers Store Operations 130

Retail Eye

SEPTEMBER 16, 2020

COVID-19 has had a clear effect on retail, accelerating trends that expected to take years to saturate the market in just a few months. As a result, customer habits have never been so dynamic. As we enter the school year and customer needs change yet again, who will be the big winners under the first […].

Marketing 52

Marketing 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience