Retail TouchPoints
JUNE 25, 2020
Even before COVID-19, the retail industry was already going through significant challenges, disruption and transformation. That has all been turned on its head. Get ready for the “new abnormal.”. Going forward there will be a fundamental shift in consumers’ reengagement and behavior towards physical environments, including the size and program of space.
One Step Retail
JUNE 26, 2020
The world is a much different place than it was when the year started. Coming into 2020, one of the biggest shifts we were seeing was the need for BOPIS, or Buy Online Pickup in Store, as it grew in popularity with shoppers. Now, we are witnessing a historic rise in the demand for Buy Online Pickup At Curbside. Which is exactly what it sounds like. A solution that enables retailers of all sizes to better utilize their order management systems while providing customers with a safer way to retriev
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Retail Adventures
JUNE 26, 2020
Photo by Ewien van Bergeijk - Kwant on Unsplash In case you are wondering if you missed the memo announcing that COVID-19 is over, the answer is no. There was no memo and the pandemic is far from over. But you would never know that by the actions of some consumers, and even retailers. Source: Good Morning America | June 26, 2020 Source: Good Morning America | June 26, 2020 As your store reopens and your state moves into new phases you cannot forget that your responsibility as a retailer is to fo
Wiser
JUNE 23, 2020
The food industry has undergone massive transformations over the last few years. Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Quick service restaurants in particular have had to respond to the rise of fast-casual dining.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
JUNE 25, 2020
Amazon has unveiled its Counterfeit Crimes Unit, a global, multi-disciplinary team that includes former federal prosecutors, experienced investigators and data analysts. The negative impacts of counterfeiting are high: counterfeit products are estimated to have cost the global economy $323 billion in 2018. The new Counterfeit Crimes Unit, which will investigate cases where a bad actor has tried to evade Amazon’s systems by listing a counterfeit product, will mine Amazon’s data; cull information
Hello Small Shop
JUNE 25, 2020
Tell us about yourself and your business. I am a Dermatology Physician Assistant, mom to 2 teenagers, cop wife and my family and I created Lake Life Co. 4 1/2 years ago. We live on The Farm and are restoring our Farmhouse and creating a new life on The Farm. What is your background? Education, Work Experience. I own 2 global businesses (Lake Life Co. and a my skincare business/personal brand ABE) and have been an Entrepreneur for 4 1/2 years.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
RepslyBlog
JUNE 24, 2020
With hundreds of distribution companies to choose from, how can you determine which is the best fit for your emerging liquor company? This comprehensive checklist is designed to help decision makers at startup alcohol companies choose the best liquor distribution company to partner with.
Retail TouchPoints
JUNE 23, 2020
Citing Facebook’s laxity in policing racist, violent and false content on its platform, Patagonia has joined REI and The North Face in a boycott of Facebook and Instagram advertising scheduled to last through July. The retailers are supporting the #StopHateForProfit initiative, which has partners including the Anti-Defamation League , the NAACP , Sleeping Giants , Color of Change , Free Press and Common Sense.
Graff Retail
JUNE 26, 2020
With retail stores opening back up, its time to talk about steps you can take to onboard your staff. There is a direct correlation between the quality of onboarding and the quality of performance you get from your team. COVID-19 is a different situation and your team has been off for a while, so you […].
I Vend
JUNE 26, 2020
Leading winter apparel and travel accessory retailer, COLDWEAR has just joined the growing iVend Retail network. Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retalon
JUNE 22, 2020
Forecasting is a critical aspect of retailing, and yet, there is much confusion about the definition of sales forecasting vs. demand forecasting (as well as their respective benefits and drawbacks). All retailers use some form of forecast to anticipate the future. Without having an idea of how many items you will sell tomorrow, building a successful and lasting retail business is impossible.
Retail TouchPoints
JUNE 24, 2020
GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. Harbin Pharmaceutical Group Holding Co. will acquire the retailer for $760 million as part of the plan, which has backing from 90% of GNC’s creditors. GNC also has secured approximately $130 million in liquidity, which will allow it to maintain normal operations during the bankruptcy proceedings.
Retail Technology Review
JUNE 24, 2020
As the retail industry continues to experience the full impact of COVID-19, resulting in store closures and reduced distribution capacity, there are new, emerging signs that the industry is responding positively to this new normal, adapting their ways to meet the needs of consumers.
Dezeen
JUNE 21, 2020
Toronto-based Studio Paolo Ferrari has designed a showroom for a new development in Ottawa that appears more like a home than a sales gallery. The salesroom is for a development in the Canadian capital called Zibi that will span 34 acres (14 hectares) with residential and commercial complexes near the Ottawa River. Called Zibi House, the showroom was designed by Studio Paolo Ferrari around a courtyard with glass walls to provide natural light inside.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
JUNE 24, 2020
Add To Calendar. Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years into the future, accelerating trends and business imperatives as a result. What does that mean, exactly, and how can retailers best adapt and respond? Well, according to the Chief Commerce Strategy Officer at Publicis, it’s complicated. Join this Retail Reset conversation to learn how to break down what separates the “urgent” from the “important” and how specific tr
Retail TouchPoints
JUNE 24, 2020
As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX). They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences.
Retail TouchPoints
JUNE 23, 2020
Albertsons is planning to raise up to $1.3 billion in an initial public offering that could value the grocery retailer at $11.6 billion. The company plans on offering 65.8 million shares at a price range of $18 to $20 per share. Albertsons is backed by Cerberus Capital Management LP, and the listing would create an opportunity for Cerberus to exit the company should it choose to do so, according to Reuters.
Retail TouchPoints
JUNE 23, 2020
For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or a viable, valuable engagement and sales touch point. However, recent announcements from Amazon, Apple and Google regarding their efforts to help manage the COVID crisis , coupled with heightened interest in contactless commerce, have renewed excitement around the potential of the spoken word.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
JUNE 23, 2020
Influencer marketing has seen explosive growth over the last few years as companies increasingly invest in the industry — but recent events have many marketers questioning how they can move forward with their influencer campaigns in a way that balances compassion with the company’s business objectives. With global tensions reaching new heights, companies are recognizing that consumers want brands to deliver community-oriented, value-driven content that centers around the needs of the consumer in
Retail TouchPoints
JUNE 26, 2020
AEO is rolling out a redesigned All Real Rewards customer loyalty program for both the American Eagle and Aerie brands. The retailer seeks to simultaneously simplify and personalize the experience of the points-based program by offering three levels of membership that earn points faster than before. Shoppers receive a varying number of points for every dollar spent, based on their membership level.
Retail TouchPoints
JUNE 25, 2020
Honeywell is rolling out several new software solutions designed to help companies enforce COVID-19 health and safety procedures, specifically for highly mobile workers in fields including warehousing and retail. The features are being offered through the Honeywell Operational Intelligence asset management platform. The new solutions can help retailers monitor on-site social distancing compliance, enforce customizable device cleaning procedures and deploy software to digitally trace who has hand
Retail TouchPoints
JUNE 25, 2020
Detego , an RFID software solution provider for fashion and sports retailers, has launched tools that validate factory shipments at the item level, to help prevent shipping errors and provide complete traceability throughout the supply chain. The solution is designed to provide retailers with the ability to track individual products from source-to-store by verifying outbound carton shipments, which can help prevent shipping errors, reduce human mistakes and improve operational efficiencies.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail TouchPoints
JUNE 24, 2020
Zappos.com has launched Zappos Maternity, a shopping experience that focuses on clothing for moms-to-be. The site lets shoppers browse styles from 15 brands, including NOM, Cake Maternity and Everly Grey, as well as the Summer Maternity Capsule Closet for seasonal selections. The products focus on style as well as comfort as part of an effort to redefine the maternity shopping experience.
Retail TouchPoints
JUNE 23, 2020
In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath & Beyond is reportedly pursuing the sale of its Christmas Tree Shops and Cost Plus divisions and closing contact centers in Ocoee, Fla. and Layton, Utah, affecting approximately 230 and 285 employees, respectively. Bloomberg reported the potential sale of the 70-store Christmas Tree Shops and 260-unit Cost Plus banners but did not disclose the buyer or buyers involved.
Retail TouchPoints
JUNE 22, 2020
Major malls and the retailers within them have suffered financial devastation for months as COVID-19 shutdowns prevented them from doing business — sometimes pitting two parties struggling with finances against one another. One case in point is playing out with mall operator Brookfield Property Partners and Gap Inc. Brookfield sued Gap in Texas last week.
Retail TouchPoints
JUNE 26, 2020
Amazon has confirmed its purchase of Zoox , a company designing self-driving vehicles that are purpose-built for ride-hailing functions. While Amazon did not disclose how much it was paying for the California-based company, sources including Reuters and The Wall Street Journal put the price tag at more than $1.2 billion. Zoox was founded in 2014 with a vision of purpose-built, zero emissions vehicles designed for autonomous ride-hailing, along with an end-to-end autonomy software stack.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail TouchPoints
JUNE 25, 2020
Macy’s will reduce its corporate and management headcount by approximately 3,900 people as part of a cost restructuring expected to save approximately $365 million in fiscal 2020 and $630 million on an annualized basis. Pre-tax costs of the restructuring, estimated at $180 million in cash, will be recorded during the company’s fiscal Q2. “COVID-19 has significantly impacted our business,” said Jeff Gennette, Chairman and CEO of Macy’s in a statement.
Retail TouchPoints
JUNE 22, 2020
With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold t
Retail TouchPoints
JUNE 22, 2020
UK-based fashion retailer Long Tall Sally will wind down its operations, citing existing pressures that were exacerbated by the COVID-19 crisis. COO Alison Doherty noted “the changing economics of retail, along with fierce competition” as significant ongoing challenges, and the fact that the weight of the pandemic made continued operations untenable.
Retail TouchPoints
JUNE 22, 2020
As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the biggest issues in the balance is: How many employees can we afford to bring back from furlough, while simultaneously investing in the necessary health and safety protocols for every store? If retailers don’t rehire enough associates, they won’t have enough people to service returning shoppers.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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