Sat.Sep 14, 2024 - Fri.Sep 20, 2024

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Ulta Enlists Wellness Experts to Help Address ‘America’s Joy Deficit’

Retail TouchPoints

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. Now the retailer is taking The Joy Project to the next level with the launch of The Joy Council, which will be led by well-being expert and author Deepak Chopra, M.D. as Ulta’s first-ever honorary Chief of Joy

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Boeing Strike Continues; Updates and Predictions

Retail Wire

Just days ago, a Boeing strike brought the commercial airline's production to a halt when approximately 33,000 workers, predominantly in Washington state, walked off the job. The strike followed the rejection of a proposed four-year agreement between Boeing and the International Association of Machinists (IAM) union. This marked the first strike at Boeing since 2008.

ATS 278
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Crystal Ball Time: What Will Motivate the 2026 Consumer?

Retail TouchPoints

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

Consumer 278
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Top Trade Marketing Ideas for Success

Tokinomo

Trade marketing is a crucial aspect of any business's success in today's highly competitive market. By effectively implementing trade marketing strategies, companies can enhance their brand presence, boost sales, and build strong relationships with retailers and customers alike. In this article, we will explore innovative trade marketing ideas that can help businesses thrive in the ever-evolving market landscape.

Marketing 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Asda chair: Government should reform benefits system to fix UK’s worklessness crisis

Retail Gazette

Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.

Marketing 143
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Harvey Norman faces class action over junk extended warranties

Inside Retail

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

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Delta Air Lines Paused All Flights Between NYC and Tel Aviv

Retail Wire

Delta Air Lines is concerned about the growing problem in the Middle East.

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Fortnum & Mason partners with London Design Festival

Retail Focus

Iconic British retailer Fortnum & Mason is delighted to announce a significant collaboration with the London Design Festival , unveiling an immersive installation by renowned artist and designer Jaime Hayon. FREE EDITORIAL & ONLINE USE © Jeff Moore FORTNUM & MASON 2024 LONDON DESIGN FESTIVAL WINDOW REVEAL The installation has take n over the store windows and atrium of Fortnum & Mason’s flagship store on Piccadilly, with a vibrant display that celebrates the British luxury retai

Shopping 147
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Australia’s ‘fastest-growing QSR’: KFC opens its 800th restaurant

Inside Retail

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R

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Will Adding Resale Help Stitch Fix Bring Back Customers?

Retail TouchPoints

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Burger King Unveils 3 ‘Million Dollar Whopper’ Contest Finalists

Retail Wire

Burger King is encouraging customers to pick a new Whopper flavor.

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Make a statement with signs and graphics

Retail Focus

Graphics, and signs in particular, have long been associated with shops. While these have moved on from the traditional signs that once adorned the front of shops, the purpose very much remains the same – getting people inside to browse and purchase products. Of course, nowadays, signs and graphics now also play a major role in creating a certain environment for shoppers.

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Hardware chain Total Tools suffers major data breach after cyber attack

Inside Retail

Total Tools has suffered a major data leak that is believed to have impacted 38,000 customers following a cyber attack. The breach affected customers’ names, Total Tools passwords, credit card information, emails, and shipping addresses. “The cyber incident has illegally compromised certain personal information, however Total Tools is confident that the cause of this incident has been removed from its website,” said Richard Murray, Total Tools CEO. “In addition to contact

Shipping 289
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NRF Rebrands Paris Retail Week as Big Show Europe, Sets 2025 Dates

Retail TouchPoints

The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. The trade show and educational event will be held Sept. 16-18, 2025 at the Paris Porte de Versailles Pavilion. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.

Marketing 289
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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McDonald’s Is Offering 50-Cent Cheeseburgers for National Cheeseburger Day

Retail Wire

McDonald's is offering another discount promotion.

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A FOOT IN THE DOOR: THE O2 welcomes trio of openings, with returning favourite Clarks

Retail Focus

Outlet Shopping at The O 2 , which is owned and operated by AEG Europe and Crosstree Real Estate, has announced a trio of retail additions to its lineup, including returning favourite, Clarks, British footwear brand, Soletrader, and a London outlet debut for contemporary bedding brand, Bedeck. Clarks has returned to Outlet Shopping at The O 2 after 3 years, opening a 3,259 sq ft store adjacent to Skechers and Lids on the outlet’s upper level.

Returns 147
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Investors call for Woolworths to sell off Big W, NZ division

Inside Retail

Investors are urging Woolworths to sell off its New Zealand business and discount chain Big W to simplify operations and boost sales growth in its home market. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months. Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30

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Nike Names Long-Time Exec as CEO to Replace Departing Donahoe

Retail TouchPoints

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

Apparel 279
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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How Wendy’s Is Winning the ‘Fast-Food Wars’ With 1-Cent Cheeseburgers & Fun Promotions

Retail Wire

Wendy's is quickly emerging as the winner of the "fast-food wars.

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Shoppers want personalization online, in-store and on customer service calls

Retail Dive

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

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Shein names Elian Yang its first Australian design competition winner 

Inside Retail

Elian Yang is the first Australian Shein Rise Student Designer Challenge competition winner, revealed during a runway final in Melbourne. Yang, from the Royal Melbourne Institute of Technology, beat 19 other finalists in the event’s “Retro-Futurism” theme topic and will get a $10,000 cash prize and mentoring from Australian designer Alice McCall.

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Retail Media Networks: The Key to Winning CPG Partnerships this Holiday Season

Retail TouchPoints

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Coffee Prices Rising as Supply Chain and Climate Issues Affect Bean Production

Retail Wire

Arabica bean futures have been trading higher, indicating coffee price hikes are likely coming.

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More than half of US Gen Zers are headed to TikTok Shop this season

Retail Dive

Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

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Myer’s Olivia Wirth is laser-focused on tapping into the next-gen of customers

Inside Retail

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Wirth spoke with Inside Retail after the call, and if one thing is clear her vision is “laser-focused on improving Myer’s profitability, performance and shareholder returns”.

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Roku Debuts Self-Service Ad Manager, Enables Shopify-Powered Checkouts

Retail TouchPoints

Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising. The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. “We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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UAW Issues Strike Notice at Ford’s River Rouge Unit

Retail Wire

The United Auto Workers (UAW) has issued a new strike notice for the Tool & Die Unit at Ford’s River Rouge Complex, effective Thursday, Sept. 26.

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How an eCommerce SEO Agency Can Boost Your Retail Company’s Customer Retention

Retail Focus

In today’s competitive online retail market, customer retention is just as important as customer acquisition. To build long-lasting relationships with shoppers, you need more than just great products—you need a strong online presence. That’s where an eCommerce SEO agency comes into play. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.

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Myer’s profit declines amid store closures, underperformance of some brands

Inside Retail

Myer saw a decline in net profit in the last fiscal year due to the underperformance of Sass&Bide, Marcs, and David Lawrence, inflationary pressures, and store closures. The department store chain’s net profit fell 26 per cent to $52.6 million as sales dipped 2.9 per cent to $3.27 billion. Its online sales grew 2 per cent to $704.3 million, which accounted for 21.6 per cent of total sales. “We are laser-focused on improving our profitability, performance, and shareholder returns,

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Crate & Barrel Adopts Single Payment Solution Across Digital and Physical Channels

Retail TouchPoints

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement. “This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CE

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!