Retail TouchPoints

SEPTEMBER 16, 2024

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. Now the retailer is taking The Joy Project to the next level with the launch of The Joy Council, which will be led by well-being expert and author Deepak Chopra, M.D. as Ulta’s first-ever honorary Chief of Joy

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Retail Wire

SEPTEMBER 15, 2024

Just days ago, a Boeing strike brought the commercial airline's production to a halt when approximately 33,000 workers, predominantly in Washington state, walked off the job. The strike followed the rejection of a proposed four-year agreement between Boeing and the International Association of Machinists (IAM) union. This marked the first strike at Boeing since 2008.

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ATS 278

Retail TouchPoints

SEPTEMBER 16, 2024

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

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Retail Gazette

SEPTEMBER 15, 2024

Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.

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Marketing ATS 143

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Customer Experience

Inside Retail

SEPTEMBER 18, 2024

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

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Accounting Consumer ATS 306

Retail Wire

SEPTEMBER 19, 2024

The United Auto Workers (UAW) has issued a new strike notice for the Tool & Die Unit at Ford’s River Rouge Complex, effective Thursday, Sept. 26.

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ATS 288

Retail Focus

SEPTEMBER 20, 2024

Iconic British retailer Fortnum & Mason is delighted to announce a significant collaboration with the London Design Festival , unveiling an immersive installation by renowned artist and designer Jaime Hayon. FREE EDITORIAL & ONLINE USE © Jeff Moore FORTNUM & MASON 2024 LONDON DESIGN FESTIVAL WINDOW REVEAL The installation has take n over the store windows and atrium of Fortnum & Mason’s flagship store on Piccadilly, with a vibrant display that celebrates the British luxury retai

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Shopping ATS 147

Inside Retail

SEPTEMBER 16, 2024

KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R

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Customer Experience Location ATS 299

Retail Wire

SEPTEMBER 15, 2024

Air Canada announced today that it has reached a tentative four-year collective bargaining agreement with the Air Line Pilots Association (ALPA). ALPA collectively represents over 5,200 pilots at Air Canada and its regional carrier, Air Canada Rouge.

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ATS 258

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W

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Merchant Services Accessories Apparel Shipping 290

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Focus

SEPTEMBER 20, 2024

Graphics, and signs in particular, have long been associated with shops. While these have moved on from the traditional signs that once adorned the front of shops, the purpose very much remains the same – getting people inside to browse and purchase products. Of course, nowadays, signs and graphics now also play a major role in creating a certain environment for shoppers.

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Inside Retail

SEPTEMBER 20, 2024

Total Tools has suffered a major data leak that is believed to have impacted 38,000 customers following a cyber attack. The breach affected customers’ names, Total Tools passwords, credit card information, emails, and shipping addresses. “The cyber incident has illegally compromised certain personal information, however Total Tools is confident that the cause of this incident has been removed from its website,” said Richard Murray, Total Tools CEO. “In addition to contact

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Shipping 289

Retail Wire

SEPTEMBER 19, 2024

Walmart announced that it will be raising pay for its Sam's Club employees as a part of what the company calls "deliberate and meaningful investments" in its workers.

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ATS 260

Retail TouchPoints

SEPTEMBER 17, 2024

The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. The trade show and educational event will be held Sept. 16-18, 2025 at the Paris Porte de Versailles Pavilion. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.

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Marketing Management ATS 289

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

SEPTEMBER 17, 2024

Outlet Shopping at The O 2 , which is owned and operated by AEG Europe and Crosstree Real Estate, has announced a trio of retail additions to its lineup, including returning favourite, Clarks, British footwear brand, Soletrader, and a London outlet debut for contemporary bedding brand, Bedeck. Clarks has returned to Outlet Shopping at The O 2 after 3 years, opening a 3,259 sq ft store adjacent to Skechers and Lids on the outlet’s upper level.

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Returns Shopping Accessories ATS 147

Inside Retail

SEPTEMBER 18, 2024

Investors are urging Woolworths to sell off its New Zealand business and discount chain Big W to simplify operations and boost sales growth in its home market. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months. Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30

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Supermarket Accounting Management Location 278

Retail Wire

SEPTEMBER 20, 2024

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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Retail TouchPoints

SEPTEMBER 20, 2024

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

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Apparel Consumer Planning Marketing 279

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

SEPTEMBER 17, 2024

Lush has launched a new collection inspired by The Body Shop’s best-selling products. The collection is a “fresh take on The Body Shop’s greatest hits” and reformulates more than a dozen of the vegan beauty chain’s top sellers across hair, body, and skincare. Lush founder Mark Constantine started his career as a supplier to The Body Shop, which collapsed into administration earlier this year, and worked with founder Anita Roddick on several of the formulations which went

Shopping 124

Shopping 124

Inside Retail

SEPTEMBER 19, 2024

Myer saw a decline in net profit in the last fiscal year due to the underperformance of Sass&Bide, Marcs, and David Lawrence, inflationary pressures, and store closures. The department store chain’s net profit fell 26 per cent to $52.6 million as sales dipped 2.9 per cent to $3.27 billion. Its online sales grew 2 per cent to $704.3 million, which accounted for 21.6 per cent of total sales. “We are laser-focused on improving our profitability, performance, and shareholder returns,

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Retail Wire

SEPTEMBER 17, 2024

Nucor Corporation has released its third-quarter guidance, projecting earnings between $0.87 and $0.97 per diluted share. But there is more to unpack with other recent developments.

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Retail TouchPoints

SEPTEMBER 20, 2024

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

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Accounting Advertising Marketing Promotions 278

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Dive

SEPTEMBER 16, 2024

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

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Inside Retail

SEPTEMBER 20, 2024

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Wirth spoke with Inside Retail after the call, and if one thing is clear her vision is “laser-focused on improving Myer’s profitability, performance and shareholder returns”.

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Promotions Department Stores Customer Experience Returns 264

Retail Wire

SEPTEMBER 14, 2024

Pfizer Inc. has just announced their results from a Phase 2 study of one of their new drugs, ponsegromab, which is a monoclonal antibody. It's role is targeting the growth differentiation factor-15 (GDF-15) in patients with cancer cachexia.

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Retail TouchPoints

SEPTEMBER 18, 2024

Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising. The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. “We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

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Merchant Services Checkout Management Advertising 279

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Hyken

SEPTEMBER 17, 2024

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it. The customer walked away, but before leaving the store, she visited the owner’s office, who also happened to be a close friend.

Customer Experience 119

Customer Experience ATS 119

Inside Retail

SEPTEMBER 18, 2024

We talk to Dave Bruno, global director of retail industry insights with Aptos… Can you tell us about what Aptos does? Aptos develops and delivers unified commerce solutions for specialty softlines, hardlines and department store chains in North America, Europe, Asia and ANZ. Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions.

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Suggestive Selling Clienteling Fulfillment Shipping 264

Retail Wire

SEPTEMBER 18, 2024

The latest development in Taco Bell’s Taco Tuesday campaign shifts this year’s National Taco Day from its usual Oct. 4 date to Oct. 1.

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Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement. “This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CE

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Payment Services Shopping 279

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance