Retail TouchPoints
OCTOBER 11, 2023
The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end in sight to the labor shortage. The retail sector has experienced one of the most acute impacts of this shortage, with a 57.3% employee turnover rate and comparatively slower wage gains creating a talent drought that poses a potentially existential threat to the industry.
Tokinomo
OCTOBER 10, 2023
The role of advertising and marketing has undergone a big transformation in retail. Traditional methods of reaching consumers have given way to innovative strategies that capitalize on the convergence of physical and digital retail environments. At the forefront of this evolution are Retail Media Networks, a dynamic and influential force shaping the way brands connect with their audiences.
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365 Retail
OCTOBER 12, 2023
Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. At the time of writing, in the US there have been 12 retail declarations of bankruptcy so far in 2023 , over twice as many as 2022 in total.
Retail Gazette
OCTOBER 9, 2023
More than 420,000 retail jobs have been lost since 2010, reigniting calls for more to be done to save the high street. New GMB Union data shows that the number of roles have fallen 28.4% to 420,242 since the Conservatives took power. It comes as Wilko stores closed their doors for the final time over the weekend following its collapse in August, resulting more than 12,000 redundancies.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Hyken
OCTOBER 10, 2023
The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant.
Retail Gazette
OCTOBER 12, 2023
Ikea UK sales have jumped 11.9% to £2.46bn in its 2023 financial year, boosted by more customers shopping for the home amid the ongoing cost-of-living crisis. Tolga Öncü, retail manager at Ikea operator Ingka Group told Retail Gazette that shoppers were purchasing more practical homeware products. “Storage across the home has been really a high performing category as well as our bedroom, children’s, cooking and eating ranges.” Sales of its Pax and Komplement wardrobe systems ro
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Customer Experience
OCTOBER 11, 2023
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.
Retail TouchPoints
OCTOBER 9, 2023
In 2024, it won’t be your dad’s supply chain. Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. More fluid. Less predictable. Highly distributed! These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: Retailers are testing brands, hiding the parent brand.
Inside Retail
OCTOBER 13, 2023
Precision Group, along with its luxury retailers, is investing $125 million in Adelaide Central Plaza over the next three years as it intends to make the shopping centre Australia’s next luxury retail hub. Adelaide Central Plaza at Rundle Mall will house Tag Heuer, Tiffany & Co, along with exclusive brands within the David Jones department store, the company said.
Tokinomo
OCTOBER 9, 2023
Campaign corner Halloween candy. Halloween is celebrated by trick-or-treating enthusiasts, talented bakers who create deliciously eerie cakes, and those who indulge in thrilling horror movie marathons. M&M's is joining in on the Halloween festivities, paying tribute to this spooky time and all the fun tricks and sweet treats it brings, with the iconic M&M's characters by their side.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail Wire
OCTOBER 11, 2023
French luxury conglomerate LVMH’s stocks have hit their lowest point since December, following a report of decelerated third-quarter sales growth. This.
Retail TouchPoints
OCTOBER 13, 2023
Hy-Vee is implementing Samsung Ads to support its retail media strategy. Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays. With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.
Inside Retail
OCTOBER 10, 2023
Supermarkets are some of the biggest retail businesses in the world, so it’s no surprise they are at the forefront of industry trends and innovation. Brad Banducci, CEO of Australian supermarket giant Woolworths for the past seven years, is a big proponent of using technology to improve operations. Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business.
Retail Focus
OCTOBER 12, 2023
With its trendy approach to eyewear, unique business model, transparency and sustainability initiatives, Ace & Tate continues to push the boundaries set by traditional opticians. Its uber-cool online presence is coming through strongly in its growing number of bold, bright, and visually impactful physical retail spaces. Shoplight is delighted to be working with fellow B Corp Ace & Tate, helping them deliver lighting that complements its recognisable interiors and branding.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Wiser
OCTOBER 11, 2023
The landscape of online retailing encompasses everything from drop-shipping and wholesaling to subscription and white-labeling, allowing entrepreneurs to choose the optimal business model to align with their brand’s vision and capabilities. Choosing the right eCommerce business model can significantly impact a brand’s success, and it requires a comprehensive understanding of each model’s nuances.
Retail TouchPoints
OCTOBER 13, 2023
Dollar General has asked former CEO Todd Vasos to step back into the leadership role. Vasos is replacing Jeff Owen, a 30-year+ Dollar General veteran who was named CEO when Vasos initially retired from the job in July 2022. Vasos remained on the retailer’s board of directors after stepping down. Todd Vasos “The board has tremendous respect for Jeff and greatly appreciates his many contributions to the company, especially during his long tenure leading our retail operations,” said Michael Calbert
Inside Retail
OCTOBER 12, 2023
Peter Alexander has secured a licence to produce a sleep and lounge collection co-branded with Moulin Rouge, in a deal negotiated by Melbourne-based firm Asembl. The Moulin Rouge collection, available in Peter Alexander stores and online, includes sleep and lounge pieces as part of Peter Alexander’s ‘Paris’ collection. The sleepwear line is inspired by Moulin Rouge and features the club’s classic posters and themes.
Retail Focus
OCTOBER 10, 2023
MoEngage , the leading insights-led customer engagement platform, has announced that AVON, Virgin Experience Days and LOUNGE will be among its keynote speakers at #GROWTH Summit London , the event that showcases the leading voices and sharpest minds in marketing and commerce. Taking place on Thursday, 19 October 2023 at Kimpton Fitzroy in London, #GROWTH Summit brings together leaders from Europe’s most progressive brands for a high-octane, invite-only event for entrepreneurs, growth marketers a
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Wiser
OCTOBER 9, 2023
The empowerment of a field force could be the crucial factor that determines whether a brand edges ahead of the competition or falls behind. The field force is the backbone of a brand; these individuals make direct contact with the market, convey the brand message to the audience, and gather critical feedback from them. Which is why having a well-trained, well-equipped, and highly motivated team is paramount to the success of a brand.
Retail TouchPoints
OCTOBER 13, 2023
The average American adult’s attention span is a staggering 8.25 seconds. In an era of goldfish-esque attention spans, short videos have emerged as a powerful marketing tool. These concise visual stories, typically under a minute long, have become a part of our daily lives and are now an essential means for businesses to connect with their audiences.
Inside Retail
OCTOBER 10, 2023
Book retailer QBD Books is taking over the former Dymocks store space at the Broadway Shopping Centre in Sydney’s CBD. The 500sqm store will open November 13, and coincide with QBD Books’ introduction of vinyl records in-store for the first time, in partnership with Sony Music. “Broadway is an exciting location for us because of its proximity to some of Australia’s best universities including the University of Sydney and the University of Technology Sydney – and the avid
Retail Focus
OCTOBER 10, 2023
The Lexicon, owned by a joint venture between Schroders Capital UK Real Estate Fund (SCREF) and Legal & General Capital, has secured new lettings to Giggling Squid, Søstrene Grene, Robert Dyas, Five Guys, ChopStix, German Doner Kebab, Tortilla, and Mr Simms who have taken a combined 23,500 sq ft of retail and F&B space at the Bracknell-based destination.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Gazette
OCTOBER 12, 2023
Wilko’s new owner The Range has relaunched the brand’s website after buying it out of administration last month. The discount retailer has recommenced trading on thousands of product lines across the home and garden, with hundreds of new lines and own brands to be added to the site daily. The Range snapped up Wilko’s brand, website and intellectual property in September after the retailer was forced to call in administrators.
Retail TouchPoints
OCTOBER 12, 2023
Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news.
Inside Retail
OCTOBER 10, 2023
The recent influx of international students has attracted many Asian hospitality operators towards Melbourne CBD’s northern precinct, according to specialist property company The Leasing Agency. Aside from the rising number of students, there are also the ongoing development of high-rise apartment buildings and an enormous daily visitor population in the area.
Retail Focus
OCTOBER 10, 2023
Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. From Pop-Up Stores to Seamless Experiences The economic recession of 2008 shifted attention towards alternative retailing formats like pop-up stores. Brands must continuously find new ways to connect with customers and present their offerings in relevant ways.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail Gazette
OCTOBER 9, 2023
Greggs has launched its first ever cafe inside of a Sainsbury’s store, as the partnership between the companies takes another step forward. The cafe has opened in the supermarket’s Crystal Peaks, Sheffield store, creating 15 new jobs. Customers will be able to buy Greggs favourites such as sandwiches, bakes and coffee, and can sit in or takeaway.
Retail TouchPoints
OCTOBER 12, 2023
Sales during Amazon ’s Prime Big Deal Days, the now-annual fall member sale event, were significant but essentially flat compared to last year when the sale debuted, according to data from Salesforce. Among the best-selling categories during this year’s event — which took place Oct. 10-11 and now marks the unofficial kickoff to the holiday season — were apparel , beauty , home and toys.
Inside Retail
OCTOBER 10, 2023
The Australian government said on Wednesday it planned to introduce laws that would empower the central bank to regulate digital wallet providers including Apple Pay and Alphabet’s Google Pay. Apple Pay, Google Pay and China’s WeChat Pay, which have grown rapidly in recent years, are not currently designated as payment systems, putting them outside Australia’s financial regulatory system.
Retail Dive
OCTOBER 13, 2023
Many in the generation expect to spend more than last year and will shop earlier if retailers introduce discounts sooner, according to a Shopify report.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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