Retail TouchPoints

JUNE 29, 2020

Lowe’s will pay its frontline employees an additional $100 million in bonuses, bringing the retailer’s total commitment to associates and communities during the pandemic to more than $450 million. The money is being offered to recognize the work they have done for the company during the COVID-19 crisis. All active hourly associates in Lowe’s U.S. stores, distribution centers and store support centers will receive the bonuses in mid-July.

Planning 317

Planning ATS 317

IntelligenceNode

JUNE 30, 2020

Social distancing hasn’t only forced online grocery on retailers’ hands; it has also pushed individuals out of their comfort zones to adopt new buying behaviors. More and more people are now discovering their favorite brand apps and websites for the very first time. And if these remote services are adequately fulfilling user needs, that “discovery” […].

Fulfillment 98

Fulfillment 98

Nahanco

JUNE 30, 2020

As we celebrate the 4 th of July this year, it is important to reflect on what has happened to businesses across the US these past few months. In particular, clothing stores were struggling even before a pandemic came through and shut their doors. Everyone in manufacturing tried to figure out how to endure, what could they make to keep their employees working and how to survive.

Accounting 98

Accounting Location Planning Shopping 98

Wiser

JUNE 30, 2020

Assortment planning in the age of eCommerce is a tricky business. Determining the ideal product mix and inventory width and depth, setting competitive prices, providing personalized experiences, and dealing with rapid lead times is just scratching the surface of what retailers need to do. That’s why getting your assortment strategy right can be the difference between a successful retail season and one where you end up marking down a large portion of last season’s inventory.

Planning 78

Planning Visual Merchandising Cross Merchandising Store Layout 78

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Customer Experience

Retail TouchPoints

JULY 2, 2020

Tamr , a solution provider that helps retailers handle data at scale, has launched the “Data Can Help” solution suite, to help enable global organizations to quickly uncover insights that can optimize spend, minimize supply chain risks and identify alternative parts and suppliers during the COVID-19 pandemic. The new solutions layer real-time data on the impact of COVID-19 worldwide on top of organizations’ supply chain and spend data, to help retailers make decisions that can minimize dis

Planning 299

Planning ATS 299

Retail Adventures

JULY 1, 2020

Even when things were “normal”, customers shopped in strange patterns, and their choices tend not to be divided equally among retailers. If you want to get more during the pandemic you need to do more. Start here: 1. Continue to Plan Events & Promotions: You have competition coming at you from all sides, all vying for the customers’ attention. What are you doing about it?

Markdowns 83

Markdowns Returns Planning Promotions 83

Dezeen

JULY 2, 2020

Oak and brass display cabinets fill this cannabis dispensary in Los Angeles that local studio Commune designed to look like a jewellery store. Commune designed the store for Portland brand Serra that sells and produces cannabis products, from caramel treats to pre-rolled joints. Serra, whose Portland flagship was designed by OMFGCo and JHL Design , tasked Commune to create a Los Angeles store with a similar palette of white, cream and pale wood.

Accessories 71

Accessories Location Shopping 71

Retail TouchPoints

JULY 2, 2020

We’re lucky to be living in an age of convenience — just think about that smartphone in your hand. With just a few taps of its screen, you can purchase virtually any item imaginable from nearly any brand in the world. For consumers, that’s a lot of power. And for retailers, that’s a lot of competition. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch.

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Fulfillment Shipping Checkout Location 290

Re-Tales

JULY 3, 2020

People get paid a lot to be in advertising and marketing, and sometimes you just have to scratch your head and wonder “WTF were they thinking?” I mean it’s not like one person just came up with a ludicrous idea and it got done, literally dozens of people would be involved in the process and you’d think someone, sometime would have said ” This is a really BAD idea.” Here’s 30 products that you will find hard to believe that were actually marketed.

Advertising 52

Advertising Marketing 52

Store Growers

JUNE 30, 2020

Callout extensions are the small sibling amongst the ad extensions. They don’t stand out visually, tucked in with the rest of the ad text, and you can’t click them. But while they are small, they can make your ads a lot more attractive to your potential buyers. In this article, I’ll show you how to do that! What Is a Callout Extension? A callout extensions is a small piece of text that can appear together with a Google Search Ad.

Accounting 36

Accounting Promotions Shipping Advertising 36

Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Retail Technology Review

JUNE 30, 2020

Findologic, the search and navigation platform, has announced the launch of Lisa, an AI-based virtual shopping assistant, which uses intent signals and discovery to power improved on-site search to enhance customer experience and drive conversions.

Shopping 39

Shopping Customer Experience 39

Retail TouchPoints

JUNE 29, 2020

The wide adoption of digital channels has dramatically disrupted the way consumers shop, and the recent COVID pandemic has exponentially increased the velocity of that change. Consumer expectations have shifted to where convenience, speed, experience and personalization have become table stakes for the way they engage with the purchase of everything from airplane tickets to diapers.

Consumer 290

Consumer Management Wholesale Shipping 290

Retail TouchPoints

JUNE 30, 2020

Acquia , a digital experience company, and Kibo have announced a strategic partnership designed to help retailers deliver frictionless commerce. The two companies will empower brands to create headless e-Commerce experiences through a unified customer view, and optimize engagement across the customer journey with shoppable content. The Acquia open digital experience platform helps companies build, manage and optimize digital experiences through unified content, data and machine learning.

Fulfillment 290

Fulfillment Management Marketing ATS 290

Retail TouchPoints

JUNE 30, 2020

Brookfield Properties will roll out FIT:MATCH ’s 3D AI-powered contactless match technology at three shopping centers across the U.S. The experience will debut at the Oakbrook Center near Chicago in mid-August, followed by the Glendale Galleria in the Los Angeles area and Stonebriar Centre in the Dallas area in mid-September. The technology “fitches” shoppers by asking a series of questions on their smartphone and measuring 150 body points to generate product suggestions that prioritize fit firs

ATS 289

ATS Apparel Shopping Consumer 289

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JUNE 30, 2020

Nike is planning phased job cuts that are expected to begin in late July and last through the fall, but there are few specifics about how many people the retailer plans to let go in total. The prospective layoffs were revealed in a companywide email first seen by Complex and later confirmed to Business Insider. The email from Nike CEO John Donahoe indicated that the cuts were not likely to take place in Nike’s retail stores, distribution centers or manufacturing facilities.

Planning 279

Planning Consumer Store Operations Customer Experience 279

Retail TouchPoints

JULY 1, 2020

This week’s purchase of the MIRROR home fitness platform by lululemon athletica for a $500 million price tag could mark the first of many alliances between retailers and in-home service providers. Many of the participants in a recent RetailWire discussion about the acquisition called it a smart move by the two companies, but several warn that the success of these and other partnerships will depend on: A strategic approach to pricing, particularly in terms of recurring revenue; Strong alignment b

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Target Market Apparel Marketing Consumer 278

Retail TouchPoints

JULY 2, 2020

EIT Digital , a European digital innovation and entrepreneurial education organization, has launched VIPO, a solution that combines computer vision and AI to help retail and fashion companies customize their user experience. The VIPO tool can process a shopper’s image to generate a data file with gender, age, outfit and other factors, as well as record their feedback on fashion proposals, to help stores better understand their customers and improve personalization.

Fashion 264

Fashion Planning 264

Retail TouchPoints

JULY 2, 2020

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make quick and decisive shifts. As digital-first retailers wrestled with soaring sales and a rush of new customers, they had to reinforce their commitment to human-to-human connections — ironically by leveraging their digital capabilities.

Home Furnishings 264

Home Furnishings Consumer Customer Experience Returns 264

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail TouchPoints

JULY 1, 2020

Macy’s reported a net loss of nearly $3.6 billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 billion for the same period a year ago. However, nearly all locations have reopened since the quarter ended on May 2, and results at these locations have exceeded expectations. Macy’s expects a gradual sales recovery in the coming quarters.

Fulfillment 264

Fulfillment Location Shopping ATS 264

Retail TouchPoints

JULY 1, 2020

As the U.S. economy remains unstable, rather than spending precious cash, brands need to get creative with the stable economy they totally control — their brand loyalty programs. It’s been estimated that there are 48 trillion reward points worth $360 billion sleeping in customer accounts across the globe. In 2016, Business Insider reported that Starbucks had $1.2 billion of customer funds in its loyalty program, more money than some banks.

Loss Prevention 264

Loss Prevention Consumer Boutique Advertising 264

Retail TouchPoints

JUNE 29, 2020

Direct-to-consumer (DTC) brands have fared well during the COVID-19 crisis, and that trend will likely continue, at least for the near future: 24% of consumers say they’ll be more likely to purchase directly from a brand’s web site once their respective state and national restrictions lift, while 9% of shoppers are now more likely to purchase from a DTC brand, according to recent data from Scalefast.

Consumer 263

Consumer Returns Shopping Marketing 263

Retail TouchPoints

JULY 2, 2020

Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic emergency, are facing sharp drops in sales. In a global context of cost control, marketing today is under pressure to quickly generate traffic and in-store sales while reducing costs. The contribution of artificial intelligence (AI) in these processes is now a crucial lever to maintain commercial efficiency while considerably increasing productivity.

Marketing 246

Marketing Finance Planning Promotions 246

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Customer Experience

Retail TouchPoints

JUNE 30, 2020

At this point, it’s impossible to quantify the ramifications of COVID-19. That may be the case for several years, if not longer. From the normalization of remote work to the untold transformations in healthcare , the way people and industries operate will be forever changed in ways big and small. One surefire outcome already taking place across global trade and the domestic supply chain is the shift toward reshoring.

Inventory Management 243

Inventory Management Consumer Fulfillment Shipping 243

Retail TouchPoints

JULY 3, 2020

After years of shaking up every vertical from print media to automotive sales and financial services, digital transformation is finally becoming an imperative on supermarket and retail shelves. According to McKinsey , personalized brick-and-mortar experiences are the next frontier in digital. Smart shelf technologies represent that move toward transformation, bringing the power of big data and automation to grocery and retail stores.

ATS 218

ATS Supermarket Promotions Inventory Management 218

Retail TouchPoints

JUNE 30, 2020

lululemon athletica has entered into a definitive agreement to acquire MIRROR , an in-home fitness company offering an interactive workout platform with both live and on-demand classes, for $500 million. The deal will help bolster lululemon’s Power of Three growth plan, which includes driving business through efforts such as omni guest experiences. MIRROR offers weekly live classes and thousands of on-demand workouts as well as one-on-one personal training.

Planning 207

Planning Customer Experience ATS 207

Retail TouchPoints

JULY 1, 2020

Walgreens Boots Alliance has rolled out 30 small-format pharmacies as part of a pilot test of stores with fewer front-of-store items and over-the-counter medicines, according to CNBC. The locations will emphasize the relationships between pharmacists and customers and help the company move away from a “one-size-fits-all approach” to its store fleet, according to Rina Shah, VP of Pharmacy Operations at Walgreens.

Location 191

Location Management Store Operations ATS 191

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Retail TouchPoints

JULY 1, 2020

Frontline employees who worked for Amazon for the entire month of June are being rewarded with one-time bonuses that will cost the company a total of $500 million , according to a June 29 note to employees from Dave Clark, SVP of Worldwide Operations for Amazon. As of June 1, Amazon’s frontline employees stopped receiving the $2 per hour pay increase that had been instituted at the beginning of the pandemic.

Payment Services 191

Payment Services Fulfillment Marketing Management 191

Retail TouchPoints

JUNE 29, 2020

Prior to the long-planned Albertsons IPO on June 26, the retailer believed the stock offering could raise up to $1.3 billion , based on a target of selling 65.8 million shares at a price of $18 to $20 per share. Reality came in the form of 50 million shares sold at $16 apiece, for an $800 million IPO value. Albertsons CEO Vivek Sankaran told CNBC that he was pleased about the IPO despite its not meeting expectations, blaming overall stock market volatility for the shortfall rather than the retai

Supermarket 191

Supermarket Management Planning Marketing 191

Retail TouchPoints

JULY 2, 2020

Salesfloor , a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake of the COVID-19 pandemic. The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences.

Clienteling 179

Clienteling Customer Experience Management 179

Retail TouchPoints

JUNE 30, 2020

Influencer marketing has emerged as a powerful method for building brand awareness, trust and overall reputation. And today, with consumers spending more time scrolling through visual social networks like Instagram to discover new trends, brands and products, influencers have the potential to affect more retail sales than ever before. In fact, recent research from Facebook , the parent company of Instagram, indicated that 83% of users discover new products and services on the platform.

Marketing 179

Marketing Payment Services Apparel Fashion 179

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance