Retail Dive

APRIL 25, 2022

Gifters are eager to spoil their moms this year. So why not dazzle them during their hunt for the perfect gift?

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Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management. Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimi

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Supply Chain Management Inventory Management Shipping Management 329

Inside Retail

APRIL 26, 2022

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families. The sensory maps created in partnership with Autism Spectrum Australia (Aspect) will give people on the spectrum an opportunity to better navigate new environments. Aspect’s Autism Friendly team carried out assessments at Stockland’s retail town centres at Green Hills, Merrylands, Point Cook, Shellharbour, Wetherill Park and Wend

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Retail Focus

APRIL 25, 2022

Today, 96-year-old Danish audio brand Bang & Olufsen has announced the re-opening of its store in Ealing on Bond Street – a bustling high street destination. Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike.

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Customer Experience Marketing Shopping ATS 279

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Customer Experience

Intelligence Node

APRIL 25, 2022

What is Quick Commerce? Quick commerce is the next stage of eCommerce and is all about speedy delivery ( within less than an hour) of products and services to consumers. The post Paving the Way for Instant Delivery with Quick Commerce appeared first on Blog.

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Consumer 193

Retail TouchPoints

APRIL 29, 2022

Resale has a new player with the launch of DICK’S Sporting Goods ’ in-store buy-back program, available in select markets through a partnership with outdoor and adventure gear resale platform Out&Back. DICK’S will pilot the program at DICK’S Sporting Goods locations in Pittsburgh and Lakewood, Colo. and its Cranberry Township, Pa. Public Lands location.

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Sporting Goods Outdoor Marketing Location 312

Retail Wire

APRIL 29, 2022

A new Brookings report found that corporate profits at five companies – Amazon.com, CVS, Kroger, Target and Walmart – were up 41 percent in 2020 as real wages for their employees grew five percent. Many workers are feeling the pinch of inflation as pay raises in recent years have lagged inflation.

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ATS 189

Retail Focus

APRIL 29, 2022

The Watches of Switzerland Group advances on its mono-brand boutique expansion strategy with the opening of its sixth OMEGA boutique, in Sheffield. The Watches of Switzerland Group, the UK’s largest luxury watch and jewellery specialist, opened a new OMEGA boutique, at Meadowhall, in Sheffield on Thursday 13th April. Meadowhall is a leading shopping destination, which is home to 290 stores from top independent and international brands, alongside leisure and eating and drinking venues.

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Boutique ATS Location Shopping 162

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 312

Inside Retail

APRIL 28, 2022

It’s like a scene out of The Walking Dead. The table tennis net is sagging and there’s not an annoying ping-ping-ping noise to be heard. The taco truck just stopped turning up one day. The beer fridge is actually full for once. I can’t tell you how much this upsets the social committee members, who spent months coming up with the new employee perks.

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Apparel Employee Engagement Management Marketing 264

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

APRIL 29, 2022

Amazon.com posted its first quarterly loss since 2015 as the company faced higher costs to run its warehouses and delivery goods to customers. CEO Andy Jassy said Amazon faces challenges that it is prepared to meet. “This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, he said. “We see encouraging progress on a number of customer experience dimensions, including delivery speed performance as we’re now approaching levels not seen si

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Customer Experience 130

Retail Focus

APRIL 25, 2022

After 1095 days, the world of retail finally reunites at London’s Olympia tomorrow for the Retail Technology Show (26-27 April). With one day to go until the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators opens its doors, the final transformative tech and show features that champion innovation as part of the expo, have now been announced.

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Payment Services ATS Marketing Consumer 162

Retail TouchPoints

APRIL 29, 2022

BJ’s Wholesale Club is testing out a smaller store format called BJ’s market. The first 43,000 -square-foot concept store opened in Warwick, R.I. and will feature top-selling fresh foods, produce and seasonal products in what is designed to be a more convenient and efficient shopping space. BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery.

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Inside Retail

APRIL 26, 2022

Society is facing some significant social challenges. Each day we face alarming headlines like the global Covid-19 pandemic, climate change threatening the very future of humanity, and the looming peril of another world war. . In responding to these challenges, brands are starting to wake up to the fact that it is no longer sufficient to talk about financial performance alone or offer a product without greater substance.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

APRIL 29, 2022

About 20 percent of Americans went camping in 2021 and more than eight million people did so for the very first time. Forty percent of new campers identify as BIPOC (Black, Indigenous and People of Color).

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Retail Focus

APRIL 29, 2022

Retail stores need good customer service requiring them to follow a lot of protocols. Air quality is something that is often overlooked. Here’s why it matters. With the ongoing pandemic, regulations have been constantly evolving to maintain a safe and hygienic environment. However, there is not much that can be done against an invincible airborne enemy, especially when there is no proper sanitation.

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Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% of total US grocery sales. Then in 2021, grocery ecommerce sales reached 9.5% and are predicted to increase to 11.1% and then 20.5% in 2022 and 2026 respectively. The sign is clear — ecommerce is here to stay.

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Management Grocer Fulfillment Accounting 289

Inside Retail

APRIL 25, 2022

Flower delivery service Lvly has been acquired for $35 million by Malaysian e-commerce company Limitless Technology. As part of the deal, co-founder Hannah Spilva will take a seat on the board of Limitless Technology while Verity Tuck will leave the business. Together, the duo will receive around $20 million from the acquisition. Established in 2015, the Melbourne-based startup offers a same-day flower delivery service.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

APRIL 28, 2022

Hy-Vee said it will ask up to 500 of its headquarters employees to take jobs in its stores. The grocer has engaged in cost-cutting moves including pausing the construction of a new warehouse in Iowa as it deals with rising costs.

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Grocer 130

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. There is a number of merchandising challenges that retailers are facing. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy.

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Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases. Nowhere is this delicate equation more critical than during the holiday season, when a larger proportion of purchases are gifts, raising the potential for misma

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Inside Retail

APRIL 28, 2022

Amazon.com delivered a disappointing quarter and outlook on Thursday as the e-commerce giant was swamped by higher costs to run its warehouses and deliver packages to customers. Shares fell 9 per cent in after-hours trade. After a long-running surge in sales during the Covid-19 pandemic, Amazon is facing a litany of challenges. The company’s expenses swelled as it offered higher pay to attract workers.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Tokinomo

APRIL 26, 2022

Let’s get physical!

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Marketing 246

Cisco Retail

APRIL 28, 2022

This is the second blog in our series about writing software for ChatOps. In the first post of this ChatOps series, we built a Webex bot that received and logged messages to its running console. I n this post, we’ll walk through how to secure your Webex bot with authentication and authorization. Securing a Webex bot in this way will allow us to feel more confident in our deployment as we move on to adding more complex features.

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Retail TouchPoints

APRIL 28, 2022

For years Apple refused to sell consumers or independent repair shops the tools and parts needed to fix its devices, saying that consumers were best served by having their products fixed by authorized specialists. But the tech giant has finally yielded to consumer and political pressure with the debut of its new Self-Service Repair website — complete with repair manuals as well as genuine Apple parts and tools.

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Inside Retail

APRIL 28, 2022

The four largest Australian online marketplaces – Catch, Amazon Australia, Kogan and Ebay – are under scrutiny by the Australian Competition and Consumer Commission (ACCC) over the way they use algorithms to influence consumers’ purchasing behaviour. The consumer watchdog’s Digital Platform Services Inquiry report found that online marketplaces have a “high level of control and involvement” in transactions between consumers and sellers on their platforms.

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Hyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription.

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Payment Services Marketing Accounting Planning 138

Cisco Retail

APRIL 26, 2022

“Change is the only constant in life” – this famous quote by the Greek philosopher Heraclitus is often used in a positive light. Try saying this to a network administrator, however, who constantly has to deal with changes in the network environment, and he will likely frown! . Cisco vAnalytics within an SD-WAN network. Over the past few years, SD-WAN has evolved to securely connect the hybrid workforce of an organization to applications deployed across multiple clouds and data centers.

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ATS 145

Retail TouchPoints

APRIL 25, 2022

Rite Aid has rejected a non-binding off-market proposal from Spear Point Capital Management to acquire the company for $3.6 billion. Spear Point highlighted Rite Aid’s data as a major reason for the takeover offer, noting that it has “significant value that could exceed the equity value of the company,” but the retailer and its Board of Directors “concluded that the proposal was not credible and did not warrant further exploration.”.

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Finance Management Planning Marketing 287

Inside Retail

APRIL 26, 2022

Andre Reich, CEO at The Reject Shop, has stepped down with immediate effect. The company’s CFO Clinton Cahn has been appointed acting CEO in the interim while the company searches for a permanent appointee and Amy Eshuys will take on the role of COO effective tomorrow. In a statement to the ASX, company secretary Michael Freier said Reich had decided that now was “an appropriate time for him to leave the company to pursue other opportunities”.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance