Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug. 1, 2021. Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report direct

Payment Services 337

Payment Services Department Stores Planning Location 337

Tokinomo

MARCH 1, 2021

The retail industry, like so many other industries, is currently being rocked hard by the Coronavirus which has unfortunately resulted in many conferences and trade shows being canceled. Social distancing is, after all, a tricky thing to do in the midst of a global pandemic and some retailers (including big ones) are going bankrupt.

Retail Trends 246

Retail Trends 246

Wiser

MARCH 2, 2021

You need to connect with shoppers inside brick-and-mortar retail stores, whether you’re a brand manufacturer or a retailer, whether your reach is national, regional, at the biggest big-box stores, or the smallest mom-and-pop shops. The good news is that there is a way to get visibility into any physical store locations: retail audits. What are retail store audits?

Location 148

Location Shopping ATS Management 148

Retail Assist

MARCH 1, 2021

After what’s seemed like a very long winter, it seems like there’s finally some light at the end of the tunnel! After Boris Johnson’s announcement last week, it was very encouraging to hear the government’s plans for the UK exiting lockdown – and hopefully returning to some normality. Whilst the first stage will see schools re-open, step two will see non-essential retail and close-contact services, such as hairdressers and nail salons, open on 12 th April.

Planning 98

Planning Returns Consumer Shopping 98

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. In the aftermath of “Returnageddon,” retailers are putting new energy behind solving this very old problem.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Tokinomo

MARCH 2, 2021

Tokinomo HQ says HI! Before talking business, we want to take a moment to send all the best wishes to our partners around the world. We truly hope you are staying healthy and coping well with this ongoing Pandemic situation!

130

130

Miller Zell

MARCH 2, 2021

The COVID-19 pandemic accelerated the adoption of in-store digital initiatives because of expediency. Those who had been digital leaders found themselves ahead of the curve, while those who had dithered found themselves scrambling to meet their customers’ new expectations.

Customer Experience 89

Customer Experience 89

Retail TouchPoints

MARCH 1, 2021

German grocery chain tegut… has piloted a fully automated mini-supermarket concept in Fulda, Germany, with plans to open another three locations in 2021 and, eventually, hundreds of the digital self-service stores across the country. The compact concept — called “ tegut… teo ” — boasts a modular design and wooden construction to complement the store network in a hyperlocal format.

Supermarket 328

Supermarket Checkout Location Shopping 328

Retail Technology Review

MARCH 2, 2021

nsign.tv has launched a new version of its omnichannel communication platform for Retail, which has already been implemented by more than 150 companies in more than 25 countries to digitally transform their physical spaces.

70

70

V Count

MARCH 4, 2021

Counting the number of people entering and exiting your physical locations gives businesses crucial insights into the dynamics of their operations. Without real and accurate data, retailers can find themselves making uninformed decisions based on guesswork. People Counting gives businesses the necessary data to gain a deeper understanding of their operations; businesses can have the full picture behind sales to identify areas where actions should be taken, opportunities addressed, and sales impr

ATV 52

ATV Point of Sale Location Promotions 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Prophet

MARCH 4, 2021

By Doug Stephens. This article originally appeared on The Business of Fashion. In 2008, New York native Ben Clymer was working in finance. When the financial crisis hit, he took a severance package and enrolled in Columbia Journalism School, where, in his spare time, he launched Hodinkee, a simple blog for wristwatch aficionados. The name Hodinkee, he would later reveal, was derived from the Czech word “hodinky,” meaning wristwatch.

Advertising 52

Advertising Fashion Finance Marketing 52

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores. The LVMH -owned beauty retailer said in a statement that the new store openings were a sign of its confidence in brick-and-mortar retail: “Beauty is one of the most interactive retail experiences and the in-store experi

Location 328

Location Planning Department Stores Shopping 328

Global Shop

MARCH 2, 2021

Global Shop Solutions is celebrating its 45th anniversary this year. Founded in 1976 by Dick Alexander, the family-owned business has grown from a small software developer to a global enterprise with five separate divisions in the US, Mexico, UK, Southeast Asia, and New Zealand. A recognized industry leader, Global Shop Solutions currently serves thousands of discrete manufacturers in more than 25 countries and is known worldwide for making their ERP software customers’ most valuable asset.

Finance 52

Finance Shopping Planning ATS 52

Frank Mayer

MARCH 3, 2021

Frank Mayer and Associates, Inc. teams with PROVISIO to provide solutions for senior living centers. GRAFTON, WI – Frank Mayer and Associates, Inc. has partnered with PROVISIO, a world leader in kiosk software, to offer self-service solutions for the skilled nursing and senior living center markets. Interactive kiosks offer many advantages to different industries, and the senior living sector is no exception.

Kiosk 52

Kiosk Customer Experience Management Marketing 52

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Prophet

MARCH 4, 2021

By Doug Stephens. This article originally appeared on The Business of Fashion. In 2008, New York native Ben Clymer was working in finance. When the financial crisis hit, he took a severance package and enrolled in Columbia Journalism School, where, in his spare time, he launched Hodinkee, a simple blog for wristwatch aficionados. The name Hodinkee, he would later reveal, was derived from the Czech word “hodinky,” meaning wristwatch.

Advertising 52

Advertising Fashion Finance Marketing 52

Retail TouchPoints

MARCH 4, 2021

Twitter is quietly testing a new shopping feature that will allow brands to showcase products and link out to their ecommerce site directly from within the social platform. The move follows other social platforms like Facebook and Pinterest that have also recently rolled out embedded shopping features. Twitter hasn’t formally announced the feature, but did confirm to TechCrunch that it was trialing new direct shopping mechanics.

Shopping 321

Shopping Advertising Social Commerce ATS 321

Hunton Andrews Kurth

MARCH 3, 2021

Signed into law on December 27, 2020, the Trademark Modernization Act of 2020 (TMA) provides amendments to existing federal trademark law that will assist US retailers and other businesses with branding decisions. Congress passed the TMA as part of the COVID-19 relief and government-funding bill. Key TMA amendments include authority for submission of evidence by third parties during trademark examination, procedures to challenge trademarks due to non-use (so-called “deadwood trademarks”), and a

Consumer 52

Consumer 52

Retail Insider

MARCH 1, 2021

One of the notable features of the hospitality industry this past year has been the snaking queues of cars leading up to the counters of the drive-thru units of McDonald’s, Costa, KFC and a growing number of other foodservice operators. These outlets have been the perfect creation for servicing diners in a covid-19-ridden landscape where even the most cautious of individuals have felt safe venturing out for takeaway food while cossetted in the controlled environment of their own vehicle.

Planning 52

Planning Consumer ATS Marketing 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Bound

MARCH 1, 2021

Advertising and public relations (PR) are important marketing tools; they help businesses to build brands and communicate with their targeted audiences. However, the two differ in terms of how they are packaged and delivered to the intended audience. To know which is better in building awareness and driving sales for your business, let’s first start by understanding what each represents.

Advertising 52

Advertising Marketing Returns Consumer 52

Retail TouchPoints

MARCH 3, 2021

Walmart will invest $350 billion in U.S. manufacturing over the next 10 years, a move the retailer estimates will support the creation of more than 750,000 new American jobs. The investment builds on a 2013 commitment to invest $250 billion in products made, grown or assembled in the U.S. Walmart has identified six priority categories for investment: textiles ; plastics ; small electrical appliances ; food processing ; pharmaceutical and medical supplies ; and Goods Not For Resale.

313

313

Fashion Retail

FEBRUARY 28, 2021

I’m thrilled to announce the publication of my second book: Fashion Goes Tech: How Technology is empowering retail businesses 2020 was a difficult year for many of us. We all lived different situations and realities, During 2020, in the middle of the lockdown in Spain, I became a father for the second time, making it … More My New Book! FASHION GOES TECH.

Fashion 52

Fashion Customer Experience 52

Retail Insider

MARCH 1, 2021

Retail Insider, in partnership with Novomind , held its latest ‘Zoom Cocktail Hour’ with Chris Griffin, CEO of LRG Online, who detailed how he is building out Secret Sales as the largest discount-only, branded product site in the world. Since buying the Secret Sales business he has repositioned it away from a flash sales site to being a regular online marketplace with the focus on brands selling lines off-price.

Accessories 52

Accessories Apparel Fashion Planning 52

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

RepslyBlog

MARCH 1, 2021

Repsly’s latest update makes it easier than ever for field teams to access planograms, sell sheets, training materials, and more — right from the store. Introducing Document Library, the easiest way for field teams to share and access the files they need to execute to perfection at the shelf.

ATS 52

ATS 52

Retail TouchPoints

MARCH 4, 2021

Retail success is dependent on understanding and meeting the needs of shoppers. But what happens when your customers unexpectedly shift their behaviors and years of data goes out the window? COVID-19 has upended customer preferences and behaviors, and these new habits will likely continue after the pandemic ends. The AWS Retail team has been working closely with retailers to reimagine and reinvent their customers’ journeys to adapt to constantly evolving behaviors and needs.

Shopping 299

Shopping Grocer Accounting Store Operations 299

Graff Retail

MARCH 1, 2021

We’re still all reeling from COVID-19 and with the lockdown, it seems retailers will continue to be faced with challenging situations.

Employee Engagement 52

Employee Engagement 52

Retail Geek

MARCH 4, 2021

A weekly podcast with the latest e-commerce news and events. Episode 256 is an interview with Colin Bryar, a former Amazonian who served as Jeff Bezos technical advisor (Chief of Staff), and author of the new book “Working Backwards” Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook. ?

Fulfillment 40

Fulfillment Planning ATS Shipping 40

Advertisement

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Chute Gerdeman

MARCH 3, 2021

The post 3 C-Store Trends Redefining Convenience appeared first on Chute Gerdeman.

52

52

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. Now, almost a year later, retailers are struggling to meet consumers’ increasing expectations for instantaneous and personalized interactions with the brands they love.

Customer Experience 299

Customer Experience Social Commerce Consumer Marketing 299

Store Growers

FEBRUARY 27, 2021

Last Updated on February 28, 2021. When it comes to keywords research tools, Semrush is one of the top tools on the market. I’ve been a customer of theirs for years because they have a pretty good combo of tools that cover both PPC and SEO. Most other tools focus on one or the other. In this review, I’ll show exactly how I use Semrush and show you a few tricks.

Advertising 36

Advertising Beauty and Health Planning Shopping 36

Retail Technology Review

MARCH 3, 2021

PcComponentes, the Spanish ecommerce site for technology products, has launched CitrusAd’s Retail Media platform as the technology provider for its marketplace, providing brands with new opportunities to promote themselves on its websites, whether through sponsored product campaigns, banners or through brand pages.

Promotions 28

Promotions 28

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance