Retail Dive

MARCH 25, 2024

Discover tips and tricks to help you tackle some of the top HR pain points for stores and wholesale businesses.

Wholesale 83

Wholesale 83

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Shopify – the commerce platform powering 25 per cent of online retail in Australia – is equally proficient at managing in-store retail transactions, making it the go-to supplier of solutions for retailers transacting across multiple channels.

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Customer Experience Merchant Services Checkout Payment Services 243

Retail Customer Experience

MARCH 25, 2024

To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.

Management 119

Management 119

Retail Times

MARCH 27, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In an era marked by a huge rise in retail technological advancements aimed at enhancing convenience, the self-checkout experience can fall short of its promise, leaving shoppers grappling with frustrations and inefficiencies.

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Checkout Consumer ATS 59

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

MARCH 28, 2024

Recent reports show that traffic delays cost U.S. drivers an average of 51 hours of lost time in 2022, and that number is on the rise — in 2021, the average was 36 hours. For the typical commuter, those lost hours can be frustrating. They extend the workday and increase fuel expenses. In fact, some studies have even found that traffic takes a toll on drivers’ health by increasing stress levels.

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Location Planning Management Consumer 247

V Count

MARCH 28, 2024

In any business, whether it’s selling goods or providing services, maintaining a high level of customer satisfaction should always be a priority. It’s easy for companies that have a heavy focus on sales to neglect the importance of ensuring customer satisfaction. However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases.

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Management Customer Experience Customer Retention Store Layout 52

Inside Retail

MARCH 26, 2024

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags. Coles also deployed the technology to monitor deli counters, alerting staff when a customer approaches to ensure assistance.

Customer Experience 255

Customer Experience Planning Supermarket Point of Sale 255

Retail Wire

MARCH 26, 2024

Fast-food chains in California are axing jobs to get ahead of the wage rise for the sector determined by a Californian state law that will take effect in April.

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Retail Customer Experience

MARCH 26, 2024

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist customers.

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Customer Experience Wholesale 111

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine. These tools join Google’s AI-powered image generation feature, which shows customers photorealistic images that illustrate text queries like “colorful quilted spring jacket.

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Shopping Apparel Accessories Consumer 276

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

MARCH 26, 2024

Alquemie Group has appointed Scott Evans as its new Group CEO, succeeding Sacha Laing who is stepping down after five years in the role. Evans’s appointment is expected to take effect in June, while Laing will remain working at Alquemie until mid-April. Evans has spent the past 10 years as CEO and MD of Mosaic Brands, with Erica Berchtold recently announced as his successor.

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Fashion ATS 279

Retail Wire

MARCH 27, 2024

U.S. Representative Earl Blumenauer, deeply embedded in health policy, has directed inquiries toward the Food and Drug Administration (FDA). His concern? Why the FDA didn't scrutinize Elon Musk's Neuralink before greenlighting human trials for its brain implants.

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Retail Focus

MARCH 27, 2024

Premium men ’ s grooming brand Captain Fawcett is set to expand into India, landing in an industry that reached US$ 2.1 billion in 2023. The business expects the India opportunity to grow to a six-figure revenue in the next few years. The business, headquartered in King ’ s Lynn, Norfolk, was founded by Richie Finney following two decades working in the British film industry.

Consumer 147

Consumer Marketing ATS 147

Retail TouchPoints

MARCH 26, 2024

You may recall that last year, Target caught a lot of flak from LGBTQ+ groups for moving (and in some cases removing altogether) Pride-themed merchandise from prominent locations in its stores. The retailer cited threats to the safety and well-being of its employees after “customers knocked down Pride displays in some stores, angrily approached workers and posted threatening videos on social media from inside the stores,” as reported by the AP.

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Specialty Store Consumer Promotions Fashion 255

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Customer Experience

Inside Retail

MARCH 25, 2024

Retail billionaire Solomon Lew has announced plans to spin off two major brands Peter Alexander and Smiggle from his public company Premier Investments next year, as part of a global expansion strategy. Children’s stationery label Smiggle is expected to become a separately listed company by the end of January, while the demerger of pyjamas retailer Peter Alexander will also take place later next year.

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Planning Net Profit Management Marketing 264

Retail Wire

MARCH 28, 2024

Over the last few years, inflation has caused prices to creep up and impact pretty much everything. However, Costco is still keeping the price of its hot dog-soda deal where it is.

ATS 266

ATS 266

Retail Gazette

MARCH 26, 2024

Boots will begin selling Covid-19 vaccines from next week as part of a private vaccination service. The single-dose Pfizer jab will be available at 50 of its stores from 1 April for £98.95, The Times reported. This will be the first time a Covid-19 vaccine will be available outside of the NHS since the government’s mass vaccination programme in December 2020.

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ATS 145

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling.

ATS 255

ATS Returns Consumer Location 255

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Inside Retail

MARCH 25, 2024

Australian menswear brand MJ Bale has established a new national flagship store at No 1 Martin Place, the Sydney General Post Office (GPO). The MJ Bale flagship is situated at the intersection of Pitt Street and Martin Place on the northeast ground level of the GPO. The store’s interior was designed by Mandy Edge of Mandy Edge Design Studio, with the idea of “menswear as theatre” It boasts original eight-meter-high ceilings, elaborate marble and gold wall finishes, graphic bla

ATS 264

ATS Accessories Fashion 264

Retail Wire

MARCH 29, 2024

In a bid to beat rival platforms like Instagram and TikTok, YouTube has revealed that numerous creators are now monetizing their short videos on the platform and earning a sizable paycheck.

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Retail Dive

MARCH 28, 2024

The move to buy SRS Distribution will help the home improvement company lean in to its plan to boost business with its pro customers.

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Planning 131

Retail TouchPoints

MARCH 27, 2024

China-based lifestyle retailer Miniso is continuing its rapid expansion across the U.S., with plans for stores in a dozen new markets through a partnership with mall operator CBL Properties. The first wave of store openings started in November 2023 at malls in Roanoke, Va. and Winston-Salem, N.C., followed by a January 2024 opening in Myrtle Beach, S.C.

Planning 254

Planning Marketing Management Consumer 254

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Inside Retail

MARCH 27, 2024

Collectible toy retailer Pop Mart says its net profit increased by more than 100 per cent last year. The growth is largely due to expansion in multiple markets, especially in Asia where the ‘blind box toy’ specialist’s next expansion plan is into Vietnam with the opening of its first two stores. The stores, set to open in May, will be located in District 7 of Ho Chi Minh City and the tourist resort destination Ba Na Hills near Danang, the president of Pop Mart International, Ju

Net Profit 263

Net Profit Location Planning Marketing 263

Retail Wire

MARCH 29, 2024

Kroger, the grocery chain, has announced the closure of three spoke facilities in its e-commerce operations in Texas and Florida. This decision marks a strategic shift for the company in its efforts to streamline operations and enhance efficiency.

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Retail Focus

MARCH 27, 2024

When an individual passes away, their property often enters a legal process known as probate. This process can be both emotionally and financially taxing for the heirs or executors involved. One of the primary considerations during this time is deciding the best approach to selling the probate property. The options typically boil down to selling the property as-is or undertaking renovations before putting it on the market.

Marketing 130

Marketing Consumer 130

Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8. All services, including pharmacy, grocery and Meals2Go pickup and delivery, will be unavailable during this time.

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Supermarket Returns Location Management 250

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

MARCH 27, 2024

Hong Kong-headquartered fashion retailer Esprit Holdings has reported an annual net loss of HK$2.339 billion ($460 million) following an “extremely difficult and distressing” year. Revenue for the year ended December 31 was HK$5.912 billion, representing a 16 per cent decrease. Revenue from e-commerce, wholesale and retail all dropped by 14-20 per cent, while licensing sales remained relatively stable.

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Operating Expenses Wholesale Fashion Consumer 262

Retail Wire

MARCH 28, 2024

Subaru is recalling 118,000 SUVs and sedans in the United States due to a faulty sensor that might hinder air bag deployment during a crash, as per the National Highway Traffic Safety Administration (NHTSA) announcement on Wednesday.

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Retail Focus

MARCH 25, 2024

Ensuring the safety of drivers within fleet operations is paramount for businesses that rely on vehicles for their day-to-day activities. With the increasing number of vehicles on the road, enhancing driver safety not only contributes to the well-being of employees but also significantly reduces operational costs related to accidents and insurance premiums.

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Management Location ATS 130

Retail TouchPoints

MARCH 27, 2024

British retailer Marks & Spencer (M&S) is on the hunt for a new fashion designer, and the search will play out on screens across the UK in a new reality TV series set to arrive on ITV1 and ITVX this fall. M&S: Dress the Nation (working title) will see 10 candidates compete in a series of design competitions over the course of six weeks, with the winner securing an in-house junior design role at M&S.

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Fashion Returns Marketing ATS 248

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Customer Experience