Inside Retail

OCTOBER 31, 2023

The barometer of a brand’s yearly success heavily depends on fourth-quarter performance. Around 40 per cent of total order volume for the year occurs in Q4. Nine in 10 of the best-selling days for e-commerce retailers come in the same quarter. And one-third of all retail sales happen during the holiday season. With so much riding on this part of the year, businesses need to be well-equipped to handle spikes in traffic and order volumes.

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Promotions Planning 242

Retail TouchPoints

OCTOBER 31, 2023

Good store designers know to put themselves in their customer’s shoes. Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

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Loss Prevention Sporting Goods Customer Experience Store Layout 297

Tokinomo

NOVEMBER 1, 2023

In the retail world, making sure your operations run smoothly is crucial for success. This article is your guide to the best strategies for optimizing retail operations.

Retail Marketing 264

Retail Marketing Shopping Marketing 264

365 Retail

NOVEMBER 1, 2023

Retail media ad slots are flying off the shelves. Bolstered by digitised loyalty schemes, most major supermarkets are unveiling retail media platforms, while ecommerce retailers capitalise on activating their rich stores of first-party shopper data. For brands, retail media offers an effective complement to or even replacement for search advertising, as many queries now begin directly on ecommerce sites and apps rather than search engines.

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Beauty and Health Advertising Supermarket Grocer 109

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. The Buy Box is a feature on many eCommerce platforms, popularly Amazon, where customers can directly proceed to purchasing products without having to navigate through multiple sellers.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Retail TouchPoints

OCTOBER 30, 2023

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency.

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Merchant Services Payment Services Point of Sale Consumer 294

Retail Dive

OCTOBER 30, 2023

The retailer is also bringing back its price match guarantee for the season, which will meet select competitors’ prices for two weeks after purchase.

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Inside Retail

NOVEMBER 2, 2023

A lot of dedication and effort goes into making main streets attractive. Local governments, planners, place makers, economic development managers, trade associations and retailers work hard to design, improve and revitalise main streets. The goal is to make them attractive places to increase shopper numbers, provide pleasant places for communities, and boost local economies.

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Department Stores Shopping Marketing Planning 299

Retail TouchPoints

NOVEMBER 1, 2023

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues.

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Merchant Services Payment Services Customer Experience Consumer 298

Retail Wire

NOVEMBER 3, 2023

In a bid to attract festive shoppers, major retailers like Target, Walmart, and Aldi are offering competitively priced holiday meals this season.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Tokinomo

OCTOBER 30, 2023

Campaign corner Show them that you care. Cesar’s new commercial shows that there are different ways to show your pet that you care. Maybe making them your ring bearer is not the best idea.The wedding was delayed as the Westie terrier, entrusted with the rings, buried one on the beach. The groom, in his white tuxedo, searched with a metal detector. Despite a hopeful discovery of an old car part, a narrator suggested showing love to your furry friend through Cesar Canine Cuisine dog food.

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Shopping Marketing 264

Inside Retail

NOVEMBER 2, 2023

Kmart Australia has paid a $1.3 million infringement notice for sending 212,471 marketing emails, according to the Australian Communications and Media Authority (ACMA). The emails were sent between July 2022 and May 2023 to customers who had previously unsubscribed, due to a combination of technology, system and procedural failures. “When a customer decides to opt out of a marketing mailing list, businesses are obliged to fulfil that request.

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Fulfillment Marketing Department Stores 299

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? The specific challenge for women’s apparel and home goods brand Anthropologie was attracting new, younger consumers without alienating women who had grown up, and grown older, with Anthropologie’s vibe and product offerings over the past three decades.

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Advertising Apparel Marketing Promotions 278

Retail Wire

OCTOBER 30, 2023

Meta, the parent company of Facebook and Instagram, has announced the introduction of ad-free subscription plans for users in Europe.

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Planning 264

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Wiser

NOVEMBER 1, 2023

Unfortunately, when it comes to eCommerce, it’s not uncommon for potential customers to leave a retailer’s site without actually making a purchase. The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion. Though this scenario might seem like a loss on the surface, in reality it opens the door to an effective strategy known as remarketing.

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Customer Retention Returns Advertising Customer Experience 146

Inside Retail

NOVEMBER 3, 2023

The retail industry might just owe a debt of gratitude to Australia Post’s new Community Hub concept – and not just because it has installed change rooms. As much a research lab as a retail flagship, the Community Hub in Orange is a live exploration of the fundamental role that retail sites play in meeting the needs of their customers, their team members and their communities.

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Merchant Services Returns Customer Experience Shopping 278

Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. From consumer lawsuits to national news headlines calling out failed efforts and empty promises, retail leaders are feeling the pressure to reduce the $ 2 billion in waste they generate each year , but they might not have a baseline for how to do so. For years, grocers have been in the spotlight for their food waste and plastic bags.

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Grocer Management Consumer Shipping 278

Retail Wire

OCTOBER 31, 2023

OpenAI, a leading innovator in artificial intelligence, has announced a significant upgrade to its ChatGPT Plus.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Times

OCTOBER 31, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data published today by The Food Foundation shows that the price of a healthy packed lunch has increased in four out of five major retailers since August, with costs increasing by up to 5% in just two months.

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Supermarket Returns 133

Inside Retail

NOVEMBER 1, 2023

Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. The deal marks Australia’s largest single regional asset transaction since December 2019. Located in Perth’s fast-growing north-eastern metropolitan corridor, Midland Gate has a gross lettable area of 68,600sqm, anchored by Coles, Woolworths and Aldi, in addition to Kmart, Big W and Target.

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Shopping Returns Management Location 278

Retail TouchPoints

NOVEMBER 1, 2023

Ahh, holiday fare: Rudolph the Red-Nosed Reindeer, How the Grinch Stole Christmas …and live video shopping from two of the country’s biggest retailers, The Home Depot and Best Buy. Merry & Bright , Home Depot’s shoppable content series, drops its three 10-minute episodes on Nov. 1, 2023 on Vizio , where they will be accessible through the end of the year.

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Shopping Outdoor ATS Marketing 279

Retail Wire

OCTOBER 31, 2023

Consumers have been taking the pronunciation of "Reese's" for granted, and most might be saying it wrong.

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Consumer 264

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

OCTOBER 29, 2023

Tesco has relaunched Paperchase online and in selected stores, just 10 months after it rescued the brand out of administration. Customers will be able to shop the new stationery items in 120 of the grocer’s supermarkets around the UK from today. ‘Paperchase at Tesco’ has launched with four core ranges – Rainbow, Pastel Ombre, Artful Scribbles and Confetti – all offering a wide selection of themed stationery products, including notepads, pens, highlighters, washi tap

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Supermarket Grocer Shopping ATS 131

Inside Retail

NOVEMBER 1, 2023

Coles and Woolworths have received notorious Shonkys awards for making big profits amid an inflation crisis. “This has been yet another hard year for many Australians,” said Alan Kirkland, CEO at consumer advocacy organisation Choice, which makes the awards annually. “When facing a cost-of-living crisis, people want to be confident that their money is well spent, but unfortunately our Shonky winners have only disappointed us during this difficult time. “While Coles and Wo

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Promotions Consumer ATS Supermarket 264

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks has added new flavor to its long-term growth strategy in what it is calling the “Triple Shot Reinvention with Two Pumps.” The five -part strategy aims to continue the company’s current momentum and deliver continued growth by elevating the Starbucks brand , strengthening the company’s digital capabilities and becoming truly global , as well as working to unlock efficiency and reinvigorate partner culture (the last two items are the “pumps”).

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Planning Returns Marketing Accounting 278

Retail Wire

NOVEMBER 2, 2023

The FTC claims that Amazon has created defect ads to increase profits and resorted to savage tactics in the price wars.

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Retail Gazette

NOVEMBER 1, 2023

A fifth of Britons start their Christmas planning in November, according to John Lewis’s report into changing festive habits. The department store’s commercial director Kathleen Mitchell said the trend is driven by both shoppers getting excited for the festive season and trying to spread costs. “While we see a spike in searches for Christmas trees immediately after the summer holidays, people begin shopping in earnest on 10 November – a 45-day run-up to the big event,” sh

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Department Stores Shopping Outdoor Planning 130

Inside Retail

OCTOBER 31, 2023

US smoothie chain Jamba is landing in Australia with its first two stores opening this month. The first outlet will open its doors mid-to-late November at Melbourne Central. A second store is scheduled for the Sunshine Coast later this month, and there are plans to extend the footprint to Sydney. Formerly called Jamba Juice, the American business is owned by Focus Brands which includes the hot cinnamonroll chain Cinnabon and the pretzel chain Auntie Anne’s in its portfolio.

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Location Planning Management ATS 264

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. The return to office (RTO) mandate is already strong in Europe and Asia and continues to grow in the U.S., where almost half of workers are back in the office full-time, and two-thirds of employers are asking employees to come back to t

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Clienteling Returns Fashion Apparel 279

Retail Wire

NOVEMBER 2, 2023

DoorDash has introduced a new pop-up tipping notification when customers leave a $0 tip.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance