Retail TouchPoints

FEBRUARY 6, 2024

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. But the form that deflation has taken is still fairly surprising. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations.

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Inside Retail

FEBRUARY 4, 2024

The latest edition of Square’s annual Future of Commerce report, prepared in collaboration with Wakefield Research, highlights a positive outlook for Australia’s restaurant and retail industries. “For businesses, the future is looking cautiously optimistic, and business owners say they’re looking to grow despite diverging consumer economic sentiment,” Matthew O’Connor, Head of Verticals and Platform at Square, said.

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Kiosk Consumer Planning Returns 244

Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. It comes as the convenience chain reported shoplifting incidents in its stores had rocketed 48% last year, while abuse and harassment cases had surged 44%. Co-op has spent £200m on new security measures, including additional guards and undercover teams for crime hotspots, The Guardian reported.

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Tokinomo

FEBRUARY 6, 2024

In a world brimming with choices, where a stroll down a supermarket aisle presents a myriad of similar options, what compels a consumer to choose one brand over another? This is where the concept of brand power comes into play, transcending mere product attributes and delving into the realms of consumer trust, recognition, and emotional connection.

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Customer Experience

Retail Wire

FEBRUARY 7, 2024

Rappers Snoop Dogg and Master P have filed a lawsuit against Walmart and Post Consumer Brands. The rappers, through their company Broadus Foods, allege that the two corporate giants concocted a plan to derail their cereal brand, Snoop Cereal.

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Retail TouchPoints

FEBRUARY 7, 2024

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting a consumer’s attention, but holding it. That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% more involvement than static content.

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Inside Retail

FEBRUARY 6, 2024

In a dynamic shift in consumer behaviour, three out of four shoppers are now exploring multiple online marketplaces before making a purchase. The surge in popularity of challenger marketplaces has resulted in consumers now visiting an average of three marketplaces every time they shop online. These findings come from Rithum, the global e-commerce leader formerly known as CommerceHub and ChannelAdvisor, which published its global Online Consumer Behaviour Report , which surveyed 1000 consumers in

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Retail Dive

FEBRUARY 6, 2024

The location, in New York City’s SoHo neighborhood, contains the brand’s first “Pre-Loved” shop-in-shop in North America.

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Retail Wire

FEBRUARY 5, 2024

According to Federal Reserve Chair Jerome Powell, the time is nearing when interest rates will decrease. However, Americans need to wait just a little bit longer as the central bank wrestles with inflation.

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Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

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Accounting Social Commerce Customer Experience ATS 317

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Inside Retail

FEBRUARY 5, 2024

Department store chain Myer expects fiscal first-half sales and net profit to decline year over year amid a challenging trading environment. The company forecasts sales to fall 3 per cent to $1.83 billion, despite online sales increasing 2 per cent to $390.1 million. Online sales account for 21.3 per cent of the retailer’s overall sales. Myer, however, flagged a marginal increase of 0.1 per cent in comparable sales. “To match our best first-half sales result on record, on a comparabl

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Tokinomo

FEBRUARY 5, 2024

Campaign corner Reese’s Super Bowl teaser. The announcement of a significant alteration to Reese's iconic peanut butter cups has caught numerous people by surprise. One individual is particularly impacted by this revelation, dramatically exclaiming "NOOOOO!!!" as he stands on a tennis court, amidst a barrage of airborne tennis balls. The specifics of this contentious modification are set to be disclosed during the Super Bowl LVIII broadcast on February 11, 2024.

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Retail Wire

FEBRUARY 8, 2024

Hash browns from McDonald's might have been a popular choice in the past, but the $3 spiked-up price isn't as appetizing for customers.

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Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

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Payment Services Advertising Customer Experience Consumer 312

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Inside Retail

FEBRUARY 7, 2024

Goodyear Dunlop Tyres Australia says it has “begun to evaluate different scenarios” for its business” but no decision has been made as to the future of its 100-strong network of Beaurepaires retail stores. News.com has reported the 102-year-old chain is set to close after a series of decisions in boardrooms in the US and Australia and the collapse of negotiations to sell the business to rival Bob Jane Corporation.

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Retail Focus

FEBRUARY 9, 2024

EE is today unveiling its latest Experience store alongside former Newcastle United legend Shay Given in the Metrocentre , Gateshead, one of Europe’s largest indoor mall-style shopping centres. The new store is the fourth of EE’s Experience stores and the first of more than ten brand-new EE Experience and Experience Local stores set to open in the UK over the next year.

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Customer Experience Shopping Location Planning 147

Retail Wire

FEBRUARY 8, 2024

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate. This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

FEBRUARY 6, 2024

Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study. Returns management software Loop surveyed 1000 Australian online shoppers and discovered that 23 per cent of these respondents admitted to having worn or used an item purchased while planning to return it, doing so at least once a week.

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Returns Customer Experience Planning Management 290

Retail Focus

FEBRUARY 8, 2024

Recognising the benefits of adaptable space, the retail sector has seen an increase in demand for moveable wall systems that allow the reconfiguration of a shop floor layout, or in a shopping centre, as a glass divide that can be opened out during the day. With such systems becoming integral to the smooth running of the retail outlet, emphasis must be placed on the maintenance and service of such systems, minimising the risk of unscheduled downtime, or a degradation of fire safety performance.

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Fashion Shopping Management ATS 147

Retail Wire

FEBRUARY 9, 2024

Hawaiian Airlines is setting a precedent by providing free Wi-Fi facilitated by SpaceX's Starlink on its commercial flights. It is the first significant U.S. airline to provide this satellite-based service.

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Retail TouchPoints

FEBRUARY 6, 2024

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. Saks will offer exclusive demo drive experiences of the Lucid Air at select Saks Fifth Avenue locations. (Image courtesy Lucid) Lucid now has a dedicated landing page and a homepage feature on Saks.com.

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Jewelry Location ATS 290

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Customer Experience

Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It is important to use your packaging for the advantage of your brand and brand messaging.

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Retail Focus

FEBRUARY 8, 2024

Sovereign Centros has announced the signing of a significant upsize at Metrocentre for anchor tenant Primark. Adding 14,100 sq ft of trading space, the multinational fashion retailer has shown its commitment to the number one destination in the North East and top 5 UK super regional mall. Primark first joined Metrocentre nearly 20 years ago, before relocating into its current site in 2010.

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Planning Fashion Shopping Management 147

Retail Wire

FEBRUARY 6, 2024

Walmart has made two shifts that will create a simpler path for employees to own company shares.

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Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science of commerce has evolved rapidly online, driving deeper personalization and more efficient deployment of marketing and logistics resources, the physical store environment has remained stubbornly analog.

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Point of Sale Promotions Inventory Management Grocer 287

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Marketing

Inside Retail

FEBRUARY 8, 2024

Chinese coffee chain Cotti Coffee has made its Australian debut with a takeaway outlet in Sydney. The store, located in the Cabramatta neighbourhood, offers a wide range of beverage selections including rice milk, coconut, and grapefruit-infused coffee. Cotti Coffee, founded in October 2022 by former Luckin Coffee executives Charles Lu and Jenny Qian, currently has over 6000 outlets in China and has expanded into 11 international countries.

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Location Marketing Consumer 277

Retail Focus

FEBRUARY 8, 2024

Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The concept of pop-up stores has a rich and diverse history, stemming from various cultural and commercial phenomena spanning centuries. Its origins can be traced back to the vibrant European Christmas markets, notably the Vienna December market in 1928, which showcased temporary installations and seasonal merchandise, laying the foundation for the temporary retail experience.

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Retail Wire

FEBRUARY 9, 2024

Google has revealed a big rebrand of its artificial intelligence chatbot and assistant, Bard. The program will now be called Gemini.

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Retail TouchPoints

FEBRUARY 9, 2024

Gucci and Yves Saint Laurent parent company Kering is pulling its brands off the Farfetch luxury marketplace, and Neiman Marcus Group is pulling out of a 2022 deal with the company that would have seen Farfetch manage the website and app of Bergdorf Goodman while also selling the department store chain’s wares on the Farfetch marketplace, multiple sources report.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience