Retail TouchPoints
OCTOBER 18, 2023
Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.
Tokinomo
OCTOBER 18, 2023
Retail is an ever-evolving industry and 2024 promises to bring a new wave of changes and trends that will reshape the way businesses operate. While these trends might manifest differently across various markets, they share common elements that impact retail globally. In this article, we will delve into five key retail trends for 2024, and more importantly, we will explore the strategies and actions manufacturers, suppliers, and retailers should consider to harness these trends for their benefit.
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Hyken
OCTOBER 17, 2023
“Curiosity killed the cat.” According to Wikipedia , this saying first appeared in a 1598 play, Every Man in His Humour , by English playwright Ben Johnson. The following year, Shakespeare used a similar quote in Much Ado About Nothing. The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information.
Retail Focus
OCTOBER 17, 2023
Regular readers of Retail Focus will remember a recent article that focused on surfaces in retail and how shops and other venues can utilise these as part of their marketing strategy to help drive more sales. However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
RIS News
OCTOBER 16, 2023
Most legacy POS platforms are built as monolithic systems with tightly integrated features and functionalities. Learn how Composable Stores can benefit retailers.
Retail Dive
OCTOBER 16, 2023
Leaders at Amazon and Mattel say movies and nostalgia help drive strong consumer interest for iconic brands ahead of the holiday shopping season.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Rangeme
OCTOBER 16, 2023
Welcome back to our consumer packaged goods (CPG) marketing series! In our previous posts, we gave an overview of the most important elements you need to know to influence retail buyers and break through the branding clutter. The first post was a step-by-step journey on how to leverage the power of strategic marketing to get your products onto retail shelves.
365 Retail
OCTOBER 17, 2023
In an era where digitalisation allows consumers to order anything at any time, Just Eat Takeaway.com is stepping up its game. The company is continually evolving its technology to meet the growing consumer demand for convenience, choice, and a seamless experience. AI-Powered Assistant As part of its tech-driven initiatives, Just Eat Takeaway.com is developing an AI-powered assistant aimed at enhancing everyday convenience.
Retail Dive
OCTOBER 16, 2023
The pharmacy retailer plans to use bankruptcy to shrink its store footprint and manage a nearly $4 billion debt load.
Inside Retail
OCTOBER 18, 2023
Gaggenau has opened its first Sydney flagship covering 260sqm on Crown Street in Surry Hills. Gaggenau Sydney features a range of products including the 400 series cooktops, ovens and wine cabinets. The store, designed by Munich-based studio 1ZU33, takes inspiration from the brand’s relationship with the culinary arts and the hospitality landscape that defines the inner-city suburb.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
OCTOBER 18, 2023
Gwyneth Paltrow’s Goop brand has typically been synonymous with “exclusivity” and even “elitism.” But now, the actress is attempting to re-engage with everyday consumers by launching a new beauty brand that will be sold at Target and on Amazon starting Oct. 22, 2023. Aptly called Good.Clean.Goop , the line features a collection of 14 products, from a foaming jelly cleanser to exfoliating scrubs and daily “chews” for beauty, skin and even mood.
Retail Focus
OCTOBER 20, 2023
Mark your calendars for the 16-17 April 2024, as the Visual Merchandising and Display Show returns to the Business Design Centre in London. In an age when the narrative often revolves around the digital takeover of retail, this event serves as a resounding reminder that physical retail is not just alive but thriving and continuously evolving. The Visual Merchandising and Display Show: At the heart of the industry Taking place in the heart of London, the Business Design Centre will be filled with
Tokinomo
OCTOBER 16, 2023
Campaign corner This changes everything. Two months following the initiation of its marketing campaign focused on farmers and health, the prominent alternative meat company Beyond Meat is intensifying its emphasis on the health benefits of its products through the introduction of its latest " This Changes Everything " campaign. This move comes a few months after receiving certification from the American Heart Association for the heart-healthy attributes of its Beyond Steak product.
Inside Retail
OCTOBER 17, 2023
Brazilian Acai cafe Oakberry is expanding its reach across Australia by opening seven new stores in the coming months. The company has already opened new stores in Cairns, Paradise Point, and Terrigal and plans to launch additional locations in Perth CBD, Circular Quay, Hawthorn, St Kilda, Wollongong, Clovelly, and Maroubra. This expansion brings Oakberry’s store count to 45 across NSW, QLD, WA, VIC, and SA.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
OCTOBER 20, 2023
Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on the agenda for public and private organizations worldwide, it’s changing how many retailers think about their businesses. In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort t
Retail Focus
OCTOBER 20, 2023
If you think lighting installation is the final step in a beautifully lit retail environment, think again. Although it can be easily missed, light focusing is a final step that is key to making retail lighting more purposeful and impactful. Without focusing spaces can appear darker, vital lighting problems like glare control can be ignored and a customer’s attention can easily be drawn away from the brand’s intended customer experience.
Retail Wire
OCTOBER 18, 2023
HomeGoods, owned by TJX Companies, has announced the sudden closure of its online shopping platform, effective Oct. 21.
Inside Retail
OCTOBER 15, 2023
US-based retailer Showfields, the self-described “most interesting store in the world”, filed for bankruptcy this month and will be restructuring through a form of Chapter 11 bankruptcy created during Covid to help small businesses continue operations, reorganise, and maintain control of finances without creditors taking over. The news came after a prolonged decline in sales post-pandemic that left the retailer unable to pay back increasing debt.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
OCTOBER 17, 2023
In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. In contrast, Overstock.com , which purchased BB&B’s intellectual property following the chain’s bankruptcy earlier in 2023, is an ecommerce pure-play with long-ago roots as a liquidator.
Retail Focus
OCTOBER 19, 2023
Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced its newest product offering, Akeneo Supplier Data Manager: a simple, scalable, and collaborative way to collect product data from all suppliers. Supplier Data Manager is the next evolution of the Akeneo Onboarder solution, incorporating feedback from customers to better support the different ways in which retailers and distributors collect, enrich and import suppl
Retail Gazette
OCTOBER 20, 2023
Iceland has said it will be offering customers free food this half term as over half of parents say they are already feeling the pressure of festive expenses. Thanks to the frozen food specialist’s Famous Holiday Freebie offer, from the 20 th October shoppers who spend over £20 in-store and swipe their Bonus Card can choose a free item from Iceland’s easy tea products – including big brand names from Birds Eye to McCain.
Inside Retail
OCTOBER 16, 2023
Outland Denim Group has announced the addition of Nobody Denim to its portfolio as it eyes international expansion. With the new member, Outland has grown to four businesses and is preparing for its third round of equity crowdfunding on October 17. The company describes itself as “an ecosystem of brands dedicated to creating positive social and environmental change” It is developing an emerging revenue stream with a textile waste solution, targeting the issue of 200,000 tonnes of tex
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail TouchPoints
OCTOBER 16, 2023
In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. It’s the most important weapon for success in your arsenal. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. The advent of these constraints has propelled the value of zero-party data (ZPD) to new heights.
Retail Focus
OCTOBER 19, 2023
On Friday 3rd November at 10:00 am, fresh handmade cosmetic brand Lush will open a new store in Covent Garden. It will initially open as an exclusive festive pop-up store with a retail space of 255 sqm and in Spring 2024 an expansion of an additional 176 sqm will follow to include Lush’s transformative Lush Spa. Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden.
Retail Gazette
OCTOBER 18, 2023
Pepco Group has announced plans to open 400 new stores over the next financial year, as part its refocused strategy. The group unveiled its “key focus areas over the near term” before its capital markets day today in Warsaw. Pepco Group confirmed its plans to strengthen its place in key markets and scale the company across Spain and Italy.
Inside Retail
OCTOBER 17, 2023
Australian lifestyle retailer Country Road has opened its flagship shop in the centre of Ballarat in conjunction with local architecture and interior design firm Moloney Architects. According to the brand, the regional flagship exemplifies its commitment to innovation and ethical design across its collections and retail spaces, with energy-efficient technologies, recyclable materials, and waste reduction programmes included in the store. “Country Road Ballarat is more than a store; itR
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail TouchPoints
OCTOBER 17, 2023
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire service teams are dedicated to keeping down the high costs of phone support by practicing what the industry refers to as deflection, all while customers make their dissatisfaction with the channel clear.
Retail Focus
OCTOBER 18, 2023
Acclaimed Lagos-based architecture practice Oshinowo Studio (formerly cmDesign Atelier) has designed sports and streetwear label adidas’s first West African flagship store in Lagos, Nigeria’s largest city. Images © Oshinowo Studio, photographer: Tolu Sanusi Located in the sought-after Victoria Island area, Oshinowo Studio won the project following a design competition held by ONL Estates with a brief to draw together Nigerian art, culture and aesthetics with the global brand’s style and personal
Dezeen
OCTOBER 16, 2023
Local studio Architecture for London has designed an interior for stationery store Present & Correct in London , which features gridded joinery and draws on "wunderkammer" cabinets of curiosities. The studio designed bespoke joinery and storage for the Present & Correct shop in Bloomsbury, central London, which sells vintage and new stationery from across the globe.
Inside Retail
OCTOBER 20, 2023
Japanese apparel retailer Uniqlo will open its first store in Canberra after announcing the launch in July. The new store, in the Canberra Centre, spans more than 1210sqm and will offer a full line-up of LifeWear apparel for men, women, kids and babies. “The Uniqlo Canberra store team has done a great job in getting the store ready and looking beautiful for our customers, and we know that they are looking forward to providing great customer service, introducing locals to our LifeWear philosoph
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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