Retail TouchPoints

JUNE 11, 2024

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores. The retailer, which has been working with Greater Than HIV , a public information initiative of KFF , since 2011, has provided more than 82,000 free HIV tests through the in-store program, including more than 15,000 self

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ATS Store Operations Customer Experience 312

Retail Wire

JUNE 12, 2024

On Tuesday, over 15,000 Amazon delivery drivers launched arbitration proceedings against the e-commerce giant, claiming they were misclassified as independent contractors rather than employees entitled to minimum wage and overtime benefits.

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Retail Focus

JUNE 10, 2024

While perhaps not the nicest of subjects to talk about, loss prevention is one of the most important topics when it comes to retail environments. Unfortunately, theft and shop lifting are issues that cause regular issues for all retailers, in some cases even on a daily basis, and leave them out of pocket. Most stores will already have measures in place to deter and prevent theft as much as they can, with some of the most common options including CCTV cameras, security staff and metal detectors a

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Loss Prevention Shrinkage Point of Sale Shopping 147

Inside Retail

JUNE 12, 2024

Aussie oral care brand Gem has launched a new product category as it seeks to continue elevating the boring everyday essentials. Best known for its natural and aesthetically packaged toothpaste, Gem entered the bodycare category this week with four SKUs of deodorant infused with skin-loving actives launching into Woolworths stores nationally alongside select Terry White Chemists and Priceline stores.

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Wholesale Marketing Accounting Management 278

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Customer Experience

Retail Gazette

JUNE 10, 2024

Sainsbury’s is introducing a raft of packaging changes across its own-brand chicken and fish lines, with the new coverings set to save 694 tonnes of plastic a year. All the grocer’s own-brand salmon fillet trays are switching from pulp cardboard instead of plastic, in a UK retailer first, which will result in 70% less plastic, saving 346 tonnes a year.

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Grocer Point of Sale Supermarket Planning 119

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

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Returns Customer Experience Shopping ATS 304

Inside Retail

JUNE 14, 2024

Frozen yogurt and acai brand Yo-Chi has opened its 30th store in Semaphore, South Australia, which management said marks a “huge milestone” for the brand. “It is amazing to see how many Australians have become a part of the Yo-Chi family that continues to grow by the day,” said Brooke Rodger, COO of Yo-Chi. Established in 2022, the yogurt shop is known for its buffet-style bar that allows customers to create their own frozen yogurt or acai desserts.

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Planning Management Shopping 289

Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials. Known more commonly among retailers as POS and POP, these tools, when used correctly, are an effective way of drawing the attention of shoppers, directing them to products and, most importantly, generating sales.

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Payment Services Point of Sale Customer Experience Kiosk 147

Retail TouchPoints

JUNE 10, 2024

Walmart has unveiled a slate of new tech innovations as part of its “Retail Renaissance,” which the company said is aimed at “meeting customer demand with adaptive retail, innovations that intuitively fit into customers’ lives as they seamlessly move across platforms and places.” The new tech includes the rollout of digital shelf labels at all 2,300 U.S. stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. “Driven by our

Shopping 299

Shopping Fulfillment Accounting Planning 299

Retail Wire

JUNE 14, 2024

This is the second arrest for the Tyson Foods CFO.

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Inside Retail

JUNE 11, 2024

Private equity firm Bain Capital has offered to acquire automotive parts retailer Bapcor in a $1.83 billion deal. Bapcor, which owns the Autobarn, Autopro, Burson and Midas chains, said it had received an unsolicited, conditional and non-binding proposal at $5.40 per share after the sharemarket closed on June 7. The company added it had yet to finish assessing the merits of the offer.

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Management Marketing ATS 290

Retail Focus

JUNE 10, 2024

Get ready for a new retail experience as MINISO , the global lifestyle retailer, has opened its first blue retail destination at Bluewater Shopping Centre in Dartford, Kent. Located on the Lower Thames Walk, opposite Foot Locker, MINISO has officially opened its doors. Boasting a variety of products to suit everyone, the new store spans over 2,000 sq ft and features MINISO’s best-selling products, including popular blind boxes, the softest plushies, affordable homewares, and charming acces

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Shopping ATS Accessories Location 147

Retail TouchPoints

JUNE 10, 2024

The era of third-party cookies is at an end. In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers.

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Marketing Accounting Customer Experience Checkout 299

Retail Wire

JUNE 13, 2024

The company reportedly misled consumers about the safety of its talcum powder products.

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Consumer 279

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Accounting

Inside Retail

JUNE 11, 2024

Country Road Group will launch a refreshed sexual harassment training program following an investigation amid allegations of inappropriate behavior against its former executives. The fashion retailer will also conduct an end-to-end review of the complaint handling process and will commission an independent review of sexual harassment and workplace misconduct policies and processes to ensure alignment with leading practice. “I am deeply disappointed that some team members did not feel fully

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Fashion ATS Accessories 278

Retail Dive

JUNE 13, 2024

The department store remains profitable, though net income plummeted nearly 90% last year and sales continued to slide.

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Department Stores 138

Retail TouchPoints

JUNE 14, 2024

Consumers’ calls for sustainability have never been louder. A record 78% of consumers now say sustainability is important , and these shoppers increasingly are holding companies accountable not only for their direct operations, but also for the environmental and social impact of their entire supply chain. Those hardening consumer preferences, along with heightening scrutiny of retail operations from governments and investors, are rapidly pushing businesses to seek innovative solutions that ensur

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Consumer Management Accounting Planning 297

Retail Wire

JUNE 13, 2024

Meta Platforms is reportedly making further reductions in its executive ranks, with plans to decrease the number of vice president positions from 300 to approximately 250.

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Planning 278

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

JUNE 12, 2024

Investment company QIC intends to sell its 50 per cent of stake in Perth luxury shopping centre Claremont Quarter. QIC and Hawaiian jointly own the shopping centre, which has a gross lettable area of 29,800sqm and is supported by five mini-majors and 118 speciality stores and kiosks. Its major tenants include David Jones, Coles, Jack’s Whole Foods & Groceries, Chanel, and Georg Jensen. “Claremont Quarter will be competitively contested by a wide range of domestic and offshore groups gi

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Kiosk Shopping Location Marketing 276

Retail Dive

JUNE 10, 2024

The retailer expects to deploy the technology to 2,300 locations by 2026 in a bid to improve efficiency and customer service.

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Location 131

Retail TouchPoints

JUNE 10, 2024

In the simplest terms, an innovator is someone who creates or introduces something new. But in the world of retail, innovators have the power and potential to do so much more: they drive cutting-edge tech implementations, unlock new revenue opportunities and help drive a brand into a new era of relevance and impact. This year’s Retail Innovator Award winners represent all of this — and more.

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Supermarket Store Operations Management Planning 298

Retail Wire

JUNE 13, 2024

The coffee retailer is taking a significant step to make breakfast more affordable for its customers.

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Customer Experience

Inside Retail

JUNE 12, 2024

The proposed merger of Sigma and Chemist Warehouse could create a “major structural change” for the pharmacy sector according to a preliminary report from The Australian Competition & Consumer Commission (ACCC). The merger involves the largest pharmacy chain by revenue and a key wholesaler to thousands of independent pharmacies, ACCC commissioner Stephen Ridgeway said.

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Wholesale Consumer Marketing ATS 273

Retail Dive

JUNE 14, 2024

This year's event includes deals on fuel, cash back on flights booked through Walmart+ Travel and a mystery offer.

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Returns 130

Retail TouchPoints

JUNE 13, 2024

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes each month (a total of 250,000 since 2011). So what are these faux handbags doing in a RealReal retail store located on NYC’s Canal Street, a notorious knockoff hub? The answer is simple: the fakes, identified by The RealReal’s stringent authentication process, are decidedly not for sale (“hours” listed on the store’s window indicate it is closed Monday through Sunday).

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Fast Fashion Accessories Location Fashion 290

Retail Wire

JUNE 9, 2024

Dr Pepper has made a remarkable ascent in the American soda market, now sharing the second spot with Pepsi, a position Pepsi has comfortably held for much of the past two decades. According to new data from Beverage Digest, Dr Pepper has climbed from fifth place in 2000 to its current second position, nearly matching Pepsi’s market share. This marks a significant shift in the soft drink landscape, where Coca-Cola continues to reign supreme.

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Marketing 264

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Marketing

Inside Retail

JUNE 12, 2024

Anna Brennan is the general manager of women’s athleisurewear retailer Stylerunner. Before joining the team in 2023, Brennan was the general manager of fashion, at the Iconic. Since the age of six, it was clear to Brennan that she wanted to go into retail fashion buying. Fast forward to one university degree and an overseas work experience later, she landed her dream job with David Jones in 2002.

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Fashion Management Department Stores ATS 272

Retail Focus

JUNE 14, 2024

In an era dominated by digital interactions, the enduring significance of the voice channel in customer service has been highlighted by a survey of 1,000 consumers conducted by the leading research and analysis firm for the contact centre industry, ContactBabel. As part of their whitepaper, Voice: Its Place in a Multichannel World , evaluagent sheds light on the state of customer service today, revealing that the voice channel remains the preferred method for problem-solving among consumers.

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Consumer ATS 130

Retail TouchPoints

JUNE 12, 2024

“Less is more” appears to be the new mantra for retailers and QSRs when it comes to square footage for their stores and restaurants. A report from commercial real estate company JLL revealed that in Q1 2024, more than two-thirds (68.5%) of leasing deals were for spaces of 2,500 square feet or smaller. The trend toward compact selling spaces isn’t a new phenomenon, according to Arvind Cheruku, Partner and CIO of Janapriya Upscale USA , a subsidiary of a 36 -year-old real estate company with roots

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Marketing Consumer Planning Store Operations 290

Retail Wire

JUNE 10, 2024

Volvo says that the increased tariffs on China have influenced its decision.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience