Inside Retail

APRIL 30, 2024

Australian retail sales in March remain subdued despite an early Easter, only rising 0.8 per cent year over year to $35.6 billion. Australian Bureau of Statistics data showed that other retailing, which include cosmetic, sports and recreational goods, grew 2.4 per cent, the strongest growth across all categories during the month. Food sales went up 2.1 per cent while cafes, restaurants and takeaway rose 1.2 per cent.

Accessories 290

Accessories Department Stores Fashion Consumer 290

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S. brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia.

Consumer 275

Consumer Store Layout Customer Experience Checkout 275

Tokinomo

APRIL 29, 2024

In today's world of endless choices, picking the right product or service can feel like navigating a maze. But there's a shortcut: brand trust. In this article, we're diving into what brand trust really means and why it matters. Ever wonder why you trust certain brands? It boils down to three things: your experience with their product, how they treat you as a customer, and the impact they have on society.

Marketing 264

Marketing 264

Retail Wire

APRIL 29, 2024

Amazon reports that its Prime deliveries are now even speedier. With over 2 billion packages reaching customers in a day or less this year, the company claims its delivery system is picking up its pace.

279

279

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Focus

MAY 2, 2024

Dorotape is thrilled to unveil the launch of a new ultra-high gloss laminate, designed to protect and enhance large format digital prints. GalleryLam SL98 from ASLAN has a glass like finish which protects against scratches and is resistant to high temperatures, hot liquids, grease, and many household chemicals. The UK Gold Distributor for ASLAN hopes to meet soaring customer demand for environmentally focused laminates, as this 125-micron polyester film is 100% free of PVC & VOC’s and as it

Management 147

Management Marketing ATS 147

Inside Retail

MAY 1, 2024

Food and beverage company Retail Food Group (RFG) has entered into a binding deed to settle the class action filed by some of its former franchisees. The settlement, subject to court approval, involves a dismissal of the proceeding by the applicant without RFG making any admission or payment, the company said. However, as part of the agreement, RFG will release applicable members of the class action from historical debts alleged in the proceeding.

Management 317

Management Consumer 317

Retail Wire

MAY 3, 2024

Sony Pictures and Apollo Global Management have sent a letter to the Paramount Global board showing their interest in buying the company for around $26 billion.

Management 278

Management 278

Retail Focus

MAY 2, 2024

When making online buying decisions, UK shoppers now place more value on product information delivered on retailers’ owned channels, compared to third-party channels, such as marketplaces or social media, the latest research from Intellias , the software engineering and digital consultancy company, reveals. Original research of over 1,000 UK shoppers by Intellias showed that over seven in ten (72%) use retailers’ websites as their primary source of product information when making a purchase, com

Consumer 147

Consumer Fashion Management ATS 147

Inside Retail

APRIL 28, 2024

Adore Beaut y Group CEO Tamalin Morton has decided to step down for personal reasons, effective in September. Morton agreed to take on a consulting role to assist the company after a new CEO has been named. “As CEO, Tamalin has done an excellent job delivering Adore Beauty’s financial and operational successes and developing the strategic plan.

Returns 298

Returns Planning 298

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. stores, powered by Happy Returns. Last fall Shein and Forever 21, which is owned by brand management firm Authentic Brands Group , announced a joint venture that has included the sale of Forever 21 gear on Shein, and Shein pop-ups at Forever 21 stores.

Returns 277

Returns ATS Brand Management Customer Experience 277

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

MAY 2, 2024

Snapchat has introduced a range of new augmented reality (AR) and machine learning (ML) tools created to assist brands and advertisers in engaging with users on the social platform through interactivity.

Advertising 278

Advertising 278

Retail Focus

MAY 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce a number of store upgrades at the centre – including health and wellbeing brand, Holland & Barrett, lingerie and adult retailer, Ann Summers and British bakery chain, Greggs Holland & Barrett’s upgraded store reopens on the lower level of the centre today, with a new and impr

ATS 147

ATS Management Location 147

Inside Retail

MAY 3, 2024

Social media is now the world’s largest channel for advertising investment, with Western platforms growing the fastest driven by Chinese brands targeting US and European audiences. WARC Media said that social media has overtaken paid search in advertising investment and is forecasted to reach $247.3 billion this year, up 14.3 per cent from a year ago.

Advertising 290

Advertising Accounting Returns ATS 290

Retail TouchPoints

MAY 2, 2024

Following its acquisition of Zulily and the revival of Overstock.com , Beyond, Inc. is shoring up its executive team with a slate of eight high-level appointments across its business. “The most important part of building a long-term, profitable, growing business is putting the right players on the field,” said Marcus Lemonis, newly appointed Executive Chairman of Beyond, Inc. in a statement.

Specialty Retailers 267

Specialty Retailers Promotions Marketing Retail Marketing 267

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

MAY 2, 2024

The beef, sold at Walmart and other retailers, is from Cargill Meat Solutions.

ATS 278

ATS 278

Retail Focus

MAY 1, 2024

Peel Retail & Leisure has announced that Moss, the UK menswear destination, has selected Gloucester Quays for its next store, opening Saturday 4 th May 2024. The signing follows a host of activity at the top 10 UK outlet as it celebrates its 15 th anniversary, including the upcoming upsize of Skechers, the international lifestyle and athletic footwear brand.

ATS 147

ATS Location Consumer Fashion 147

Inside Retail

APRIL 29, 2024

Salvos Stores , The Salvation Army’s retail arm, will open its 400th shop on High Street in Melbourne’s Northcote. The store is the Christian charity’s 11th to open this year and Salvos said it plans to add another 25 by the end of the year. Salvo Stores sell pre-loved items at affordable prices, raising more than $44 million last year to support The Salvation Army’s network of more than 2000 community programs and services nationwide. “As we continue to expand our networ

Planning 290

Planning Shopping ATS 290

Retail TouchPoints

MAY 2, 2024

Loyalty programs are a common (and undeniably effective) tool for retailers to gather data and build customer lifetime value, but perhaps they’ve become a little too common. Companies often have a hard time differentiating their programs and communicating their unique benefits to members, particularly with primarily transactional, points-based programs.

Payment Services 252

Payment Services Consumer Promotions Customer Experience 252

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

APRIL 30, 2024

Walmart's launch of Bettergoods is the retail giant's latest attempt to appeal to younger consumers.

Consumer 278

Consumer 278

Retail Focus

MAY 1, 2024

Foot Locker, Inc. (NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., and will incorporate learnings from this concept into new stores. At Foot Locker , the retail store experience is the heart of sneaker culture.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Inside Retail

APRIL 28, 2024

Footwear and apparel retailer Foot Locker has debuted a new concept store in New Jersey that it says offers an elevated shopping experience and customer service. The retailer launched the new format at its Willowbrook Mall location and plans to incorporate learnings from this concept into future stores internationally, including in Melbourne later this year.

Accessories 289

Accessories Apparel Location Shopping 289

Retail TouchPoints

MAY 1, 2024

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger , powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results.

Advertising 250

Advertising Returns Marketing Consumer 250

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

MAY 1, 2024

Sam's Club has rolled out AI-powered exit technology at over 120 locations, marking a significant advancement in retail customer service.

Customer Experience 264

Customer Experience Location ATS 264

Retail Focus

APRIL 29, 2024

Seraphine Maternity is thrilled to announce the grand opening of its first Los Angeles store, scheduled to open late April. This will bring Seraphine Maternity’s US store count to 3 and the brand’s bricks-and-mortar presence to 8 stores which includes London and Paris. Seraphine is excited to offer its West Coast customers the opportunity to discover the brand and joy of shopping in person and access to expert styling help and advice for their changing body shape.

Boutique 147

Boutique Location Shopping ATS 147

Inside Retail

MAY 1, 2024

Woolworths Group’s third-quarter sales rose 2.8 per cent year over year to $16.8 billion, amid growth in the majority of its businesses. Australian food sales rose 1.5 per cent to $12.58 billion while Australian B2B sales grew 3.2 per cent to $1.10 billion. Moreover, New Zealand food sales increased 1.4 per cent to $1.88 billion. However, Big W sales fell 4.1 per cent to $1.0 billion. “Big W total sales for the quarter declined by 4.1 per cent reflecting increased consumer caution an

Consumer 285

Consumer ATS Supermarket 285

Retail TouchPoints

MAY 2, 2024

Williams-Sonoma, Inc. will pay a record civil penalty of $3.175 million for violating a Federal Trade Commission (FTC) order to truthfully disclose whether products it sells are actually made in the United States. A Department of Justice complaint, based on a referral from the FTC, charges that the retailer listed multiple products as being “Made in USA” when they in fact were made in China and other countries.

Advertising 248

Advertising Consumer Marketing Customer Experience 248

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

APRIL 30, 2024

Automatic emergency braking will have to be standard on all U.S. vehicles by 2029.

264

264

Retail Dive

APRIL 29, 2024

E-commerce penetration is expected to rise, helped in part by third-party players like Temu and Shein, according to a new report.

134

134

Inside Retail

APRIL 30, 2024

Vicinity Centres has posted a 1.6 per cent uplift in portfolio sales for the third quarter ended March 31. “Our operating metrics remain strong and continue to be underpinned by retailer demand for physical stores, particularly in our premium centres, and strong retail sales growth since the end of the pandemic,” said CEO and MD Peter Huddle. The occupancy rate for the quarter remained at 99.1 per cent while comparable net property income was at 4 per cent, both in line with the first half of FY

Marketing 278

Marketing ATS Shopping 278

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences.

Grocer 246

Grocer Advertising Management Consumer 246

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience