Retail TouchPoints

JUNE 19, 2024

Four years after the pandemic roiled the retail industry and disrupted supply chains in previously unimaginable ways, retailers across the country are still recovering. Wild swings in consumer demand have made it difficult to determine appropriate inventories, and the costs of owning their logistics infrastructures are continuing to skyrocket. That is leading many retailers to consider outsourcing their warehousing and logistics to third parties.

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Inside Retail

JUNE 19, 2024

In retail, it’s generally understood that “the customer is always right,” and businesses that can effectively tap into this advice, regardless of their product or service offering, are said to be best placed for success. Investing in customer service channels and technology can be a costly practice, but to quote another popular phrase, “You have to spend money to make money.

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Tokinomo

JUNE 19, 2024

The retail value chain is a crucial concept that businesses must understand in order to succeed in today's competitive marketplace. By comprehending the intricacies of this chain, organizations can identify opportunities for growth and leverage them to their advantage. In this article, we will explore the various components of the retail value chain, discuss its significance for business, delve into the challenges faced in managing it, and highlight strategies to optimize its efficiency.

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Retail Wire

JUNE 19, 2024

The global flame resistant and retardant fabric market is projected to experience significant growth, with revenue expected to reach $13.39 billion by 2034. This expansion is driven by stringent fire safety regulations and increasing awareness of workplace hazards, particularly in high-risk industries such as oil & gas, mining, and manufacturing.

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Marketing 276

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Customer Experience

Retail Focus

JUNE 19, 2024

Saucony, a leading global performance running lifestyle brand, has teamed up with Parisian running store Distance and French media title Views to unveil the first-ever Fashion Week ‘Comfort Zone’ in Paris. Between June 18th and 22nd, the brand will take over the coffee shop Fauna to provide an immersive brand experience open to the public for coffee, food and drinks.

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Retail TouchPoints

JUNE 21, 2024

In today’s global economy, the demand for sustainable business practices is rising, particularly in the retail industry. Consumers are increasingly aware and conscious of the social, environmental and human rights impacts of their purchases, prompting retailers to rethink their supply chain strategies. The recent EU-wide legislative changes also are affecting companies worldwide that trade with the EU.

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Retail Wire

JUNE 15, 2024

Old-school identity theft is making a strong comeback, with fraudsters targeting unsuspecting victims by using stolen checks, fake IDs, and forged signatures. This resurgence has left banks and government authorities scrambling to address the increasing threats.

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Retail Gazette

JUNE 21, 2024

Card Factory and Boohoo have been hit with a backlash from shareholders this week at its annual general meetings. The greetings card retailer said it will engage with shareholders on their concerns after almost a quarter voted to oust its chair on Thursday (20 June). Some 24.87% of votes were cast against re-electing Paul Moody, who joined Card Factory in July 2020 as executive chair.

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Retail TouchPoints

JUNE 21, 2024

Bob’s EMS Holdings, parent company of Bob’s Stores and Eastern Mountain Sports (EMS), has filed for Chapter 11 protection in the U.S. Bankruptcy Court in Delaware. The retailers, which operate approximately 50 stores and employ nearly 800 full- and part-time employees, generated $131.85 million in net revenue last year, according to CEO David Barton in documents filed with the court.

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Inside Retail

JUNE 18, 2024

Liquor retailer Dan Murphy’s will roll out the Electronic Shelf Labels (ESLs) at all 273 branded stores by the end of this month. ESLs are digital displays beneath products that are operated from a centralised system, allowing the retailer to update its prices within minutes. The company considers the technology an important way to elevate the customer experience and drive large-scale efficiencies.

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Customer Experience ATS 290

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

JUNE 19, 2024

Grocery shopping is on the cusp of a digital revolution as electronic shelf labels (ESLs) begin to replace traditional price stickers in stores across the nation. This month, Walmart announced its plan to implement ESLs in 2,300 stores by 2026, joining the ranks of retailers like Whole Foods, Amazon Fresh, and Schnucks, who have already adopted the technology.

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Retail Gazette

JUNE 21, 2024

Frasers Group is understood to be close to finalising a deal to buy premium fashion retailer Coggles from THG. The move follows the retail titan’s recent acquisition and administration of Matches earlier this year, s parking fears that the same fate may meet Coggles. THG snapped up the indie fashion retailer out of administration back in 2013, although it did not take its stores business.

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Retail TouchPoints

JUNE 18, 2024

It can be a bit jarring to start worrying about the holidays just as summer is powering up, and yet that’s exactly what many retailers are doing, particularly as the socio-economic environment continues to throw curveballs at commerce. “The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing.

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Inside Retail

JUNE 17, 2024

Every six minutes a cybercrime is reported in Australia, with the average cost of an attack to a small business owner around $46,000. Enter Cyber Wardens, a free online training program launched by the Council of Small Business Organisations Australia (COSBOA), supported by the Australian Government and an industry alliance led by Telstra, CommBank and the Australian Cyber Security Centre.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

JUNE 19, 2024

H&M Group has taken a significant step in advancing its climate strategy by partnering with and investing in Rondo Energy, a leader in zero-carbon industrial heat and power solutions.

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Fast Fashion Fashion 264

Retail Gazette

JUNE 19, 2024

Clarks is looking to cut more than 150 jobs after plunging to a loss amid weakened consumer demand and rising costs. Staff at risk of redundancy are understood to be across the footwear retailer’s global offices, which include UK headquarters in Somerset and an American head office in Massachusetts, Drapers reported. It is the latest round of job cuts and follows the dismissal of 103 members of staff in 2023 to “protect the progress has made over the last couple of years” on its trading performa

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Retail TouchPoints

JUNE 17, 2024

TikTok has unveiled two new generative AI tools that will help creators and brands make influencer content at scale that include digital avatars and AI-enabled translation dubbing. The social platform also has created an advisory board to help facilitate future gen AI development at the company and discuss responsible use. The new tools join a suite of gen AI-enabled ad solutions, under the banner name Symphony, unveiled in May at the annual TikTok World event.

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Inside Retail

JUNE 17, 2024

Chatime Group Australia CEO Carlos Antonius is taking on the newly-created global CEO position from 1 July 2024. Worldwide Chatime has more than 1,500 locations and in his new role Antonius will oversee the bubble tea brand’s development, with a target of nearly-doubling the footprint with 1000 more outlets within three years. The appointment to global CEO comes as Chatime’s new brand refresh initiative rolls out internationally.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

JUNE 17, 2024

The U.S. government has initiated legal action against Adobe, alleging that the company has engaged in deceptive practices related to its subscription services. According to the Department of Justice (DOJ), Adobe has intentionally obscured the terms and fees associated with its subscriptions, making it difficult for consumers to cancel without incurring significant charges.

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Consumer 264

Retail Gazette

JUNE 20, 2024

Love Island will be opening its first-ever pop up shop at Bluewater Shopping Centre in Kent next week. The pop-up will open on 25 June for four weeks and will house various products seen on screen during the popular ITV reality show, including its famous water bottles , which will be available for personalisation among other items. Alongside a host of summer-ready products all inspired by the show, season 5 contestant Amy Hart will officially open the shop to celebrate the grand opening next wee

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Retail TouchPoints

JUNE 21, 2024

Starbucks customers who are traveling often seek out the familiar green-and-white mermaid logo in or near hotels where they’re staying, so it makes sense that the coffee giant and Marriott Bonvoy are connecting their loyalty reward programs. Members that link their accounts can earn double Starbucks Star points during their stays at participating Marriott hotels and can earn 100 Marriott Bonvoy points when they make three qualifying transactions during designated weeks throughout the year (the f

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Accounting Promotions Marketing ATS 278

Inside Retail

JUNE 21, 2024

KMD Brands saw continued decline in sales in the first four months of its fiscal second half amid weaker performance across all its segments. The group’s sales fell 8.4 per cent, with Oboz suffering the largest decline of 21.8 per cent from February to May. Rip Curl’s sales slid 5.9 per cent while Kathmandu’s sales dipped 8.4 per cent. “With six weeks of peak trade still to come, we remain focused on optimising our Kathmandu winter and Rip Curl Northern Hemisphere summer result

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JUNE 19, 2024

The Mexican fast-food chain is acknowledging its most regular customer base as young urban male suited and booted office workers, and it's launching a meal special to cater specifically to them.

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Finance 262

Retail Gazette

JUNE 16, 2024

Asda is outsourcing over 100 of its employees to an Indian-based supplier in a move sparking fears of job cuts, as the supermarket looks to cut costs. Outsourcing plans were revealed to staff in an email last week, affecting IT staff working in the grocery retailer’s Leeds headquarters, which houses 5,000 colleagues. According to the Telegraph , the proposal to move employees to Mumbai-headquartered Tata Consultancy Services was announced 24 hours before private equity firm TDR Capital too

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Retail TouchPoints

JUNE 17, 2024

People think about food an average of 226 times a day, according to research by Albertsons. Even accounting for food’s essential nature, that’s a lot of thoughts — but when you factor in everything that goes into the planning, shopping and preparing of all of the day’s meals, it starts to make a lot of sense. Albertsons’ Jill Pavlovich at CommerceNext.

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Inside Retail

JUNE 21, 2024

From one analyst’s perspective, the Australian mergers and acquisitions landscape is considered to be relatively subdued, but there are signs that confidence in the market is returning. Consumer confidence levels over the next 18 months will be crucial to the future of financially embroiled and not-so-financially embroiled businesses within the retail industry.

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Retail Wire

JUNE 15, 2024

In recent months, the automotive industry has been grappling with a growing challenge: consumers delaying their new car purchases. Despite improved availability and a return to normalcy in automotive production, high interest rates and price volatility have made many potential buyers hesitant. This reluctance to buy now, in the hopes of securing a better deal later, is setting the stage for a deflationary spiral that could have serious implications for the industry.

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Retail Gazette

JUNE 16, 2024

Darren Blackhurst has quit his post as Morrisons, just three months after rejoining the grocery giant in another blow for its turnaround plans. In February, CEO Rami Baitiéh named Blackhurst as interim chief customer and marketing officer on an interim basis, in a role that was expected to become permanent amid a host of leadership changes. But Blackhurst has said will be standing down, the Times reports, and the terms of his departure are currently being negotiated.

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Retail TouchPoints

JUNE 17, 2024

Instacart has made advertisements on YouTube shoppable for CPG companies, leveraging its first-party data about consumers to identify and reach high-intent shoppers and receive closed-loop measurement on their campaigns. Consumers viewing these ads can click directly to an Instacart product page to buy the featured items for same-day delivery. Clorox and Publicis Media are the first two participants in the YouTube pilot program, which extends Instacart’s broader retail media collaboration with G

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Inside Retail

JUNE 20, 2024

After a 20-year career as one of Australia’s most sought-after TV presenters, Talitha Cummins has come full circle with the 2022 launch of her jewellery business The Cut. Cummins was first immersed in the fine jewellery world at the age of 16, and she worked in the industry with and was encouraged by her uncle, Craig Blizzard, a veteran jeweller with 50 years of experience.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance