Retail Dive

DECEMBER 26, 2023

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

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Retail Wire

DECEMBER 26, 2023

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

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Returns Consumer 297

Hyken

DECEMBER 26, 2023

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

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Customer Experience Accounting ATS 137

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

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Returns Customer Experience Consumer Advertising 275

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Customer Experience

RIS News

DECEMBER 26, 2023

RIS takes a look back at the year, outlining which companies faced shut-downs or massive transformations, where workforce innovation is happening, and the state of labor industry-wide.

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ATS 92

Retail Customer Experience

DECEMBER 27, 2023

As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service offerings and growing the businesses.

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Retail Dive

DECEMBER 27, 2023

The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.

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Returns 119

Retail Gazette

DECEMBER 28, 2023

Retailers are set to pay for shoppers’ e-waste recycling from 2026 under new UK plans from the Department for Environment, Food and Rural Affairs (Defra). UK producers and retailers are planned to cover the bill for household and in-store collections of electrical waste, the government department revealed in a consultation published today. The measures include the requirement for larger retail companies to create free “collection drop points for electrical items in-store” without needing t

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Consumer Planning 69

Retail TouchPoints

DECEMBER 25, 2023

People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 billion for the second quarter of 2023 compared to the same period the prior year. Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%.

Customer Experience 282

Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail Wire

DECEMBER 28, 2023

The beer industry is undergoing what appears to be a significant transformation. Current trends suggest that the industry's U.S. shipments will fall to their lowest level in a quarter-century by the end of the year.

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Retail Dive

DECEMBER 28, 2023

The costs of implementing same-day and next-day delivery might not be worth it given the level of consumer interest in the service.

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Shipping Consumer 130

Retail Gazette

DECEMBER 27, 2023

WHSmith has sparked confusion with its new logo as part of a mini-rebrand that is being trialled across the country. The high street retailer has renamed several of its branches to ‘WHS’, dropping the surname of founder Henry Walton Smith from its branding. The new logo – the three-letter symbol written out in white font on a blue background – has been introduced to ten of its stores across the UK including in York and Preston.

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Advertising 126

Retail TouchPoints

DECEMBER 26, 2023

Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse , which measures sales across all forms of payment and is not adjusted for inflation. The data also excludes automotive sales. In September 2023 , Mastercard had forecast a 3.7% increase for this period.

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Retail Wire

DECEMBER 28, 2023

The Portland International Airport has welcomed a comforting pair of therapy llamas to help ease the stress of holiday travelers.

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Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Dive

DECEMBER 28, 2023

The retail and branding expert discusses the state of the consumer, the habits companies should leave behind in 2023 and what lies ahead in the new year.

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Consumer 124

Retail Gazette

DECEMBER 28, 2023

Jigsaw’s parent company Mountain Berg’s profits jumped £700,000 to £1.9m as sales surged 19% to £56.8m in its year to the end of January. The performance mark a stark turnaround for the brand, which had been struggling even before the pandemic amid a tough mid-market fashion sector. However, the fashion chain has thrived post-pandemic in part due to its stronger online offer, where it now sells through Next, according to This Is Money.

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Fashion Marketing 119

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).

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Returns Accounting Shopping ATS 290

Retail Wire

DECEMBER 28, 2023

The University of California, Los Angeles has acquired control of the Westside Pavilion property.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Dive

DECEMBER 29, 2023

To address the rising cost of returns, 44% of retailers have increased return or restocking fees, according to CBRE and Optoro.

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Returns Consumer 124

Retail Gazette

DECEMBER 27, 2023

John Lewis Partnership is to update its turnaround strategy as chief executive Nish Kankiwala promises staff the employee-owned business will prioritise retail. The chief executive told staff he was operating with a “one retail mindset” for the Partnership’s Waitrose and John Lewis business, as well as its financial services and property division. “At the heart of what we want to do, we want to be a brilliant retailer that delights our customer . . .

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Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. With the growing popularity of the ‘athleisure’ trend, brought on by a renewed focus on both comfort and style, sneakers and sportswear look set to dominate retail for years to come.

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Apparel Fulfillment Returns Customer Experience 284

Retail Wire

DECEMBER 25, 2023

In the wake of a string of nationwide recalls, the reputable pet food manufacturer, Blue Ridge Beef is the latest to join the list. The company, on December 21, announced a voluntary recall of three of its pet food varieties following contamination concerns, as confirmed by the U.S. Food & Drug Administration (FDA).

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Dive

DECEMBER 26, 2023

Online sales of prestige fragrance brands were nearly double the rate of in-store sales in the early part of Q4, according to Circana.

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Dezeen

DECEMBER 27, 2023

A curvilinear thatched hut has been paired with terracotta-hued tiles at the Amsterdam store for homeware brand Polspotten, which was designed by local studio Space Projects. The studio created the store to straddle a shop and an office for Polspotten , a furniture and home accessories brand headquartered in the Dutch capital. Visitors enter the Polspotten store via an oversized triangular entranceway Characterised by bold angles and arches , the outlet features distinctive terracotta-coloured w

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Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Both Rawlinson and Pape will report directly to CEO and President Satish Malhotra.

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Customer Experience Promotions Store Operations Marketing 278

Retail Wire

DECEMBER 29, 2023

The college football bowl season of 2023 marked the continuation of unique post-game celebrations involving food items.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Dive

DECEMBER 24, 2023

The Scandinavian concept of cozy gatherings and togetherness fits in well with the holidays. Until the excessive purchasing begins.

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Retail Customer Experience

DECEMBER 28, 2023

The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and retailers embracing new technology to boost the customer experience.

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Customer Experience 115

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y

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Operating Expenses Promotions Consumer Marketing 264

Retail Wire

DECEMBER 27, 2023

Wendy's is making sure consumers will be bringing home the bacon.

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ATS Consumer 246

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience