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AI in retail is everywhere. Walmart uses it to analyze what customers are buying and adjust inventories and supply chains automatically. Amazon’s legendary machine learning algorithms drive revenue by recommending products based on customers’ behavior. And the fashion brand Gucci, with the recently launched “Gucci Assistant,” chats up users as they move through the customer journey.
Homewares and multicooker retailer Instant Brands has collapsed and filed for bankruptcy protection as mounting debt threatens its operations. The US-based company and certain of its affiliates have initiated a “voluntary court-supervised” Chapter 11 procedure to continue “ongoing discussions” with its stakeholders regarding its financial position.
NEW YORK — Apple retains its crown as the world’s most valuable brand, for the second year in a row, in the Kantar BrandZ Most Valuable Global Brands Report 2023. The latest ranking shows that the total brand value of the world’s top 100 brands now stands at $6.9 trillion for 2023. Despite a 20% drop in the overall index vs 2022, the Kantar BrandZ Top 100 retains its long-term growth trajectory, posting 47% growth compared to the pre-COVID (2019) level.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Most brands are looking at new ways to promote their products and focusing on digital experiences, but they are forgetting about the store. While it is necessary to focus on creating immersive, digital experiences, shoppers are coming to the store prepared for a purchase and it is your biggest opportunity to convince them to choose your product.
In Shein ’s ongoing efforts to stave off the threat of rival discount shopping app Temu (which overtook Shein as the No. 1 shopping app in America in April 2023), the company is expanding its product assortment beyond fashion and has signed agreements to sell products from brands including Skechers and Lansinoh. The product expansions will be enabled by Shein’s newly launched integrated marketplace , which opens the platform to third-party sellers.
Pangaia is expanding its footprint in Australia through an exclusive agreement with David Jones. The brand has launched in David Jones’ stores and online, with a colourway, Wollemi Pine Green, inspired by one of Australia’s rarest and oldest trees. The collection is exclusive to David Jones and includes the brand’s signature hoodie, sweatshirt, track pants and an organic cotton t-shirt.
Pangaia is expanding its footprint in Australia through an exclusive agreement with David Jones. The brand has launched in David Jones’ stores and online, with a colourway, Wollemi Pine Green, inspired by one of Australia’s rarest and oldest trees. The collection is exclusive to David Jones and includes the brand’s signature hoodie, sweatshirt, track pants and an organic cotton t-shirt.
Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Defining the brand story. Defining a brand story involves understanding the core elements that make your brand unique and compelling. A brand story is an ongoing narrative that evolves with your business and resonates with your audience. The more compelling and authentic the story is, the more it will connect with customers on a deeper level.
Campaign corner Good game. Coca-Cola and League of Legends are partnering up to create a unique beverage flavor designed for gamers. The partnership aims to tap into the growing popularity of esports and gaming culture. Coca-Cola plans to develop a new drink called " Coca-Cola GG ," with the "GG" representing the gaming term "good game." The flavor is expected to provide gamers with a refreshing and energizing experience.
I don’t usually write stories in the first person, but I was inspired by Johnny Earle, Founder of Johnny Cupcakes — a “bakery” that doesn’t sell real food — to bend the rules of journalism just a bit. One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.
Seeking to “revolutionise the restaurant experience”, KFC has collaborated with sustainable startup SaveBoard to incorporate low-carbon construction made from 99 per cent recycled materials into its South Penrith store’s redesign. Aside from using recycled materials for construction, the site also has solar panels and energy-efficient LED lighting.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
At 182,000 square-feet, the new H-E-B Plus is the largest store operated by the chain. HEB San Antonio is a Plus is Twice the Size of Previous Location The new location for the HEB San Antonio Plus! supermarket is located at: 9238 N.
Today, SKIMS has announced the opening of its first-ever European pop-up experience at the iconic Corner Shop at Selfridges London. The brand continues to create one of a kind, viral retail activations for its customers and the latest immersive pop-up experience brings SKIMS Swim to Europe for the first time, allowing visitors the chance to shop the best-selling collection exclusively at Selfridges just in time for summer.
In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. Today, we’re sharing five major emerging conversion optimization trends that your online business should incorporate to meet those changing behaviors, increase your online conversion rate and boost your overall revenue.
Matthew Marshall has been appointed CEO of Retail Food Group (RFG), effective July 1. As head of retail with the group, Marshall was instrumental in implementing the business’ franchisee-first and customer-centric values and strategy and has been internally promoted from his current position as the head of retail, the company said. Matthew Marshall.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
For businesses of all sizes, the ability to accurately track and manage pricing is essential for success. Excel spreadsheets have long been the go-to tool for this task, but as companies grow and their pricing needs become more complex, it can be difficult to keep up with changes in pricing using Excel alone. The fact is that this method can be time-consuming, and manual data entry creates more opportunities for errors.
T&T Supermarkets , a Canadian grocery chain specializing in Asian products, will open its first U.S. store in the Seattle suburb of Bellevue, Wash. in summer 2024. Located in the Marketplace at Factoria, the 76,000-square-foot supermarket will be the largest Asian supermarket in the state and a flagship store for T&T, which is owned by Loblaw Companies Ltd.
For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. Pack & Send, Australia’s most-recognised parcel courier and freight delivery reseller, has taken away that stress, by consolidating the services of the world’s top parcel and freight carriers into a single online access point under a single brand, Pack & Send.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
J.Crew’s new app gives users 48 hours advance notice on new merchandise launches, personalized recommendations and faster checkout. “We launched our J.Crew Passport loyalty program in the last couple of years, and we have seen a lot of success there,” said CMO Derek Yarbrough.
Six Stories , the cult fashion brand renowned for its contemporary bridal wear and accessories, is captivating brides-to-be worldwide with its empowering philosophy and stunning collections. Founded in 2019 by childhood sweethearts Lucy Menghini and Ross Menghini, Six Stories has become a celebrated name in the bridal fashion industry, capturing the hearts of brides who seek elegance, individuality, and unforgettable experiences.
A retailer’s marketing campaign is only as good as the creativity behind it, no matter how advanced the tools used to communicate it may be. This axiom is just as applicable to a modern metaverse-centered push as it is to an old-fashioned email campaign. It comes down to understanding and making the most of the medium, which Coach has taken to heart in its approach to digital innovation. “I dedicated my life making substantive experiences for people using whatever tools are available,” sai
Domino’s is to close up to 70 of its corporate-owned stores across its global network and exit the Danish market as part of a wide-ranging efficiency review. In a stock exchange filing, the company said the right-sizing plan will incur between $80 million and $93 million in one-off costs but save the business $53 million to $59 million annually moving forward.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
The federal government’s decision to end its pause on student loan payments will mean that dollars now flowing to retailers and other businesses will be used for paying down their debts. Around 26.6 million people were not paying their loans back in the first quarter of 2023, according to the National Student Loan Data System.
Where Savile Row meets Park Avenue. Aston Martin proudly opens the doors to Q New York , its first ultra-luxury flagship on 450 Park Avenue, in New York City. The new location brings the highest levels of the iconic British brand’s bespoke service, Q by Aston Martin to North America for the very first time, providing the most sophisticated luxury specification experience available anywhere in the world.
Netflix has always been data-obsessed, long before that was seen as a must-have for any organization. And that focus on having a granular understanding of its customers and their behaviors has helped Netflix reshape an entire industry. According to Nikkia Reveillac, Netflix ’s Director of Consumer Insights, it’s something that any company can do with the right approach and focus.
Ikea has purchased a 12.5 per cent stake in Nilo, a deep-tech business that has created and patented a plastic waste-derived adhesive for use in the manufacturing of wood-based boards. As part of this arrangement, Andrew McIntosh, innovation partnership leader at Ikea Innovation Ventures, has joined Nilo’s board of directors. Ikea says its investment in Nilo demonstrates the company’s dedication to collaborating with innovative businesses that can support and accelerate the Ikea mat
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Andy Dunn, co-founder of Bonobos, is rejoining the business as a brand advisor after the company was sold to WHP Global earlier this year. WHP CEO Yehuda Shmidman said of bringing Mr.
Stitch Fix has named former Macy’s Chief Customer and Digital Officer Matt Baer to the role of CEO and a member of the Board of Directors, effective June 26, 2023. Founder, interim CEO and Executive Chairperson of the Board Katrina Lake will work closely with Baer as he transitions into the role, then will continue on in her role as Executive Chairperson.
Penny Weber, an Australian entrepreneur, fashion designer and disability advocate, has produced the country’s first ‘Seated Jeans’ as part of an adaptable clothing line, The Shapes United. The Seated Jeans are intended for those with restricted movement, with the concept born from a conversation Weber had with a client at a Melbourne Disability Expo.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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