Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience.

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Customer Retention Employee Engagement Customer Experience Promotions 146

Indigo 9 Digital

SEPTEMBER 26, 2023

By Tricia McKinnon If you own a retail store or many then you know it’s not always easy to keep customers coming back for more. But rest assured there are several strategies the best in the business are using to keep foot traffic flowing. Whether its partnering with another retailer to leverage their customer base or offering a new service here are a few ideas that you can start working on today to give your sales a boost. 1.

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Beauty and Health Returns Location Advertising 97

Inside Retail

SEPTEMBER 25, 2023

One of every four shoppers in Australia believes that shoplifting is justifiable amid the ongoing cost-of-living crisis, according to a recent survey. The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The survey emphasised the perception of shoppers on shoplifting, which is the only form of consumer deviance that negatively affects retailers.

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Tokinomo

SEPTEMBER 26, 2023

The rise of private-label brands in the retail industry has been a significant and ongoing trend over the past couple of decades. Private-label brands, also known as store brands, house brands, or own brands, are products that are developed and sold exclusively by a particular retailer under their own brand name.

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Marketing Retail Marketing 264

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

SEPTEMBER 25, 2023

There will be no religious talk in this article, but I will pose a challenging question. Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products.

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Advertising Marketing Returns Consumer 328

Retail Dive

SEPTEMBER 27, 2023

The retail giant is embracing strategies previously mastered by Target, Amazon and others, and that’s paying off, various analysts report.

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Consumer 123

365 Retail

SEPTEMBER 26, 2023

National healthcare charity, Sue Ryder has won Retail Employer of the Year at the People in Retail Awards, which took place at the Marriott Hotel in London’s Grosvenor Square on 21 st September 2023. The awards celebrated those who have made a remarkable contribution and demonstrated excellence across the retail sector. The judges included 19 industry experts.

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Retail TouchPoints

SEPTEMBER 27, 2023

Despite a recent rocky economy — seized by inflation and supply chain pains — the global luxury retail market has seen a notable sales boost. A Bain & Co. study found 95% of luxury brands experienced growth last year, and the market as a whole is expected to grow by 5% this year. It turns out shoppers with money are still spending money. That being said, luxury brands and retailers can’t take the momentum for granted.

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Marketing Consumer Management Planning 278

RIS News

SEPTEMBER 27, 2023

Retail theft news has flooded headlines this year, quickly becoming a top concern for enterprises who are looking to keep consumers safe and products safeguarded from pilfering.

Consumer 102

Consumer 102

Inside Retail

SEPTEMBER 27, 2023

The Queensland, SA and WA governments have been urged by the Australian Retailers Association (ARA) to deregulate trading hours for physical stores – in a consistent policy. The ARA said the deregulation is to create a more flexible, safer, competitive and customer-friendly retail environment, as retailers try to address declining discretionary spending during the holiday period.

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Consumer Shopping ATS 290

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Focus

SEPTEMBER 25, 2023

Charity Super.Mkt, the ‘department store for second-hand style’ launched earlier this year by Maria Chenoweth and Wayne Hemingway, will open at Bluewater this week. Bluewater, one of Europe’s leading shopping and leisure destinations, will join Edinburgh and Bristol as new stores for the brand which has previously opened successful pop-ups in London, Glasgow and Reading.

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ATS Department Stores Fashion Shopping 278

Retail TouchPoints

SEPTEMBER 28, 2023

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook , Instagram , Messenger and WhatsApp , at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its line of smart glasses with Ray-Ban — the company has clearly shifted its focus to this year’s hottest technology, AI.

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Planning ATS 325

Tokinomo

SEPTEMBER 25, 2023

Campaign corner Playfulness. Oreo’s newest commercial shows us what it means to be playful. While "I Love It" by Icona Pop fills the air, a young girl flashes a playful smile before joining her father inside an elevator. With a mischievous twinkle in her eye, she merrily presses all the elevator buttons, prompting her dad to offer apologies to a fellow passenger.

Marketing 264

Marketing 264

Inside Retail

SEPTEMBER 26, 2023

Frasers Property Australia will begin the construction of a new shopping centre at The Grove community in Tarneit in mid-next year. Covering 167ha, The Grove will comprise a mix of land, house-and-land packages and townhomes and will eventually be home to 2600 families. The shopping centre will house more than 20 retail outlets across 4000sqm, including a bakery, greengrocer, nail bar, pizza restaurant, Chemist Warehouse outlet and Anytime Fitness gym.

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Shopping Supermarket ATS 279

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

SEPTEMBER 27, 2023

Dozens have been arrested in Philadelphia after mobs of young people ransacked upscale retail stores in an hours-long crime spree. The incident, which police say was unrelated to protests, resulted in the arrest of 49 adults and three juveniles. This looting followed a judge’s decision to dismiss charges against a former police officer involved in.

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Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. (This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.) Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more susta

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail Focus

SEPTEMBER 27, 2023

International real estate business Pembroke is delighted to announce it has completed a 794 sqm retail space (964 sqm incl. storage space) letting on a 10-year term to global luxury fashion brand Gucci at Maximilianhöfe in the heart of Munich city centre. Gucci’s new home at Maximilianhöfe – which opened on 15 th September – is situated across two floors and carries a wide selection of the brand’s iconic product range which comprises men’s and women’s ready-to-wear, handbags, luggage, small lea

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Boutique ATS Fashion Location 147

Inside Retail

SEPTEMBER 28, 2023

Athletic giant New Balance has altered its sourcing policies, aiming to phase out its use of kangaroo skins and halt sales of kangaroo-based shoes by next December. The move comes after Nike and Puma announced plans to stop the use of wildlife skins to make soccer cleats earlier this year. Nike said it will halt sourcing and sales of kangaroo skins by the end of this year. “… There’s no question that the decisions will diminish the financing of the commercial massacres of kangaroos in the

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Finance Planning 264

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

SEPTEMBER 26, 2023

Retail giant Target has announced the closure of nine stores across four states due to a surge in theft and organized retail crime, which has compromised the safety of employees and customers. The affected stores, four in San Francisco, three in Portland, and two in Seattle, will cease operations on Oct. 21. Target had previously.

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Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. beginning next year in a partnership with Go! Retail Group. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas.

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Planning Specialty Retailers Shipping Returns 299

Retail Gazette

SEPTEMBER 24, 2023

The Pensions Regulator will investigate dividends extracted from Wilko as part of a wider investigation into the value chain’s collapse last month. It comes as pressure ramps up for its family shareholders to address the £56m deficit in the retailer’s pension fund, The Sunday Times reported. Administrators at PwC estimate the deficit in the scheme, which holds 2,000 members, is £76m on a buyout basis.

ATS 132

ATS 132

Inside Retail

SEPTEMBER 28, 2023

Footwear retailer Accent Group has opened a Nude Lucy store at Westfield Miranda in NSW, the group’s 800th store. The new store opening is part of the Accent Group’s plan to expand the footprint of all of its 15 brands as it sees a strong return on investment in brick-and-mortar retail. “Staying focused on the basics like real customer satisfaction, add-on sales and always looking for opportunities has been instrumental for our success to date,” said Daniel Agostinelli, CEO at

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ATS Wholesale Returns Planning 264

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Customer Experience

Retail Wire

SEPTEMBER 27, 2023

The U.S. government has filed a lawsuit against eBay, alleging that the online platform violated environmental laws, including the Clean Air Act, by permitting the sale of harmful products. The complaint states that eBay allowed the sale of over 343,000 aftermarket “defeat” devices that bypass vehicle emissions controls. Additionally, eBay is accused of enabling the.

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Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried. The results of Infillion’s new research into the modern customer journey , shared exclusively with Retail TouchPoints , illuminate some of the most dramatic shifts in how consu

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Consumer Comparison Shopping Shopping Marketing 299

Retail Gazette

SEPTEMBER 25, 2023

London’s West End has been bolstered with the addition of four new flagship stores opening in autumn 2023. Spanish women’s fashion retailer Bimba Y Lola has opened the doors to a new 4,000 sq ft store at 211-213 Regent Street, featuring curated collections, a brand showroom and a programme of events, making it the brand’s most active flagship globally.

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Fashion Returns Location ATS 128

Inside Retail

SEPTEMBER 27, 2023

Australian retail sales were up only 1.5 per cent year over year to $35.4 billion in August, according to data from the Australian Bureau of Statistics. The growth was largely driven by sales from the cafes, restaurants, and takeaway industry, which rose 8 per cent, followed by food with a 3.5 per cent increase. Clothing, footwear and accessories rebounded from a decline in July, up 1.4 per cent in August.

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Department Stores Accessories Consumer 264

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Retail Wire

SEPTEMBER 26, 2023

The National Retail Federation’s latest survey reveals that despite heightened attention to retail theft, the impact on retailers’ profits remains consistent with previous years. Total retail shrink rose to over $112 billion in 2022, up from $93.9 billion in 2021, largely in line with increased retail sales. While concerns about crime’s effect on profits are.

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Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. One of the best courses I took back in college (I won’t say how long ago that was, but it was before smartphones and even faxes, so you do the math) was on labor history: unions, strikes, the Industrial Workers of the World or IWW (management at the time said the initials stood for “I Won’t Work”).

Advertising 289

Advertising Fulfillment Customer Experience Marketing 289

Retail Gazette

SEPTEMBER 28, 2023

John Lewis Partnership in understood to be in talks about raising as much as £150m from a sale and leaseback deal of a dozen Waitrose supermarkets. The business will begin marketing the stores from next week, which are predominantly located in the south of England with 20-year inflation-linked leases, Bloomberg reported. CBRE is understood to be acting as property agent, but sources told the publication that there was no certainty a deal would take place.

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Supermarket Planning Location Marketing 128

Inside Retail

SEPTEMBER 27, 2023

Google has announced that Google Optimize and Optimize 360, its five-year-old products used to test and improve user experiences, are no longer available after September 30. In its place, Google is improving its integration with the following alternative A/B testing providers: Optimizely, AB Tasty, and VWO. If you’ve run experiments on Google Optimize, it is recommended to download your historical data before the sunset date since it will no longer be accessible after this month.

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Checkout Marketing ATS 264

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance