Retail Focus

MARCH 27, 2023

Pop-up experiences that last a few days or several months have been around for the last decade, but post-Covid we have seen a huge increase in this form of retail which is in large part driven by the increase in D2C brands looking to explore physical interaction with their audiences. The key downfall of a D2C brand in the eyes of a consumer is the lack of physical presence where you get the chance to pick up, turn on or try on its products.

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Marketing Location Consumer Finance 245

Tokinomo

MARCH 29, 2023

After the Pandemic changed the way we shop, customers are expecting a lot more from retailers. A lot of consumers got used to online shopping. However, brick-and-mortar is not dead and many shoppers still prefer to buy in-store. One of the biggest issues when shopping in-store is the low stock of products. Due to the finite space, retailers need to have a smaller stock of products compared to eCommerce retailers.

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Dead-Stock Shopping Consumer Customer Experience 246

Retail Focus

MARCH 28, 2023

Two or three decades ago, a recession hit Europe, the North American countries, and then descended into the Middle East and Asia. Then, not so long ago, the COVID-19 pandemic brought significant changes to the way people shop, and those changes are expected to continue even as the pandemic fades away. One of the most important shifts is the increased use of e-commerce and online shopping.

Payment Services 162

Payment Services Visual Merchandising Advertising Consumer 162

Inside Retail

MARCH 26, 2023

Martin Hosking has been appointed CEO and MD of the Redbubble Group, effective immediately. Outgoing CEO Michael Ilczynski resigned to pursue other opportunities in a non-competitive area and will provide assistance to Hosking until June 30 to ensure a smooth transition. “While I am disappointed the group has not returned to growth under my leadership, I am proud of the progress we have made towards achieving our strategic objectives,” said Ilczynski.

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Apparel Returns 350

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Customer Experience

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

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Planning Consumer Shipping Shopping 338

Tokinomo

MARCH 27, 2023

Campaign corner Smart Jar. Hellmann's, a popular mayonnaise brand, has released a new product called "Hellmann's Smart Jar." This jar is designed to fight food waste by using a built-in thermometer to tell users if their fridge is too warm, which can cause food to spoil faster. The Smart Jar also features a label that changes color if the contents inside are starting to spoil.

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Retail Marketing Marketing 246

Inside Retail

MARCH 28, 2023

Luxury skincare brand La Prairie has partnered with Heinemann Tax & Duty Free to launch a luxury beauty lounge at Sydney International airport. The lounge offers a customised luxury spa service with a skincare consultation for travellers. The store has a welcome lounge and two private treatment rooms where customers can choose from a range of treatment options to suit their needs.

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ATS 264

Retail TouchPoints

MARCH 27, 2023

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. “Visit Local will provide Half Price Books with

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Customer Retention Marketing Consumer Shopping 317

Retail Focus

MARCH 28, 2023

Swaine , a luxury goods brand that has been a fixture of London’s high-end retail landscape since 1750, has opened its largest store yet on New Bond Street, the centrepiece of its most radical rebrand in 273 years. The new flagship store spans 7,000 square feet, with a ground floor and mezzanine level, showcasing Swaine’s range of men’s and women’s leather goods and luggage, along with Herbert Johnson hats and Brigg umbrellas.

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Boutique Location ATS 211

Wiser

MARCH 27, 2023

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

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Payment Services Returns Planning Checkout 147

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Inside Retail

MARCH 30, 2023

There’s been much discussion about the wage-price spiral theory, which theoretically sees wages rise concurrently with prices, subsequently exacerbating inflationary pressures. In early March, the Reserve Bank of Australia increased the interest rate for a tenth consecutive period, to 3.6 per cent in order to control this cycle and curb inflation. However, according to recent data by the Australian Bureau of Statistics in late February, the gap between wages and prices was at 4.5 per cent, the l

ATS 246

ATS Accessories Fashion 246

Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We know that access to nutritious foods can deliver healthier outcomes, but a number of challenges have prevented healthcare providers from effectively adopting food as medicine programs at scale,” said Sar

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Promotions Planning Shopping Management 317

Retail Focus

MARCH 31, 2023

Street-fashion retailer size? is opening three new concept stores across the Midlands on Monday 3 rd April. These three new stores represent the expansion of size? following successful store openings in Liverpool and Stockholm in 2022, which align with the retailer’s design direction of paying homage to the history and architecture of the local areas.

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Kiosk Fashion Shopping 182

Retail Dive

MARCH 27, 2023

The layoffs affect workers in the company’s New Jersey operations, including at its Harmon beauty unit, according to information filed with the state.

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Planning ATS 134

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Accounting

Inside Retail

MARCH 30, 2023

H&M, the world’s second-biggest fashion retailer, reported on Thursday a surprise operating profit for the December-February period, despite weak demand as consumers curtailed spending amid soaring inflation. Operating profit in the Swedish group’s fiscal first quarter was $69.73 million against a profit of 458 million a year earlier and a mean forecast of 1.10 billion loss in a Refinitiv poll of analysts.

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Fast Fashion Fashion Consumer Shopping 246

Retail TouchPoints

MARCH 31, 2023

Amazon associates at a UK warehouse reportedly plan to strike for six days in April in a dispute over pay, according to Reuters. Additionally, the retailer is reportedly facing a $1 billion class action lawsuit that claims its Buy Box has been used to direct sales to its own products rather than help shoppers find the best deal, according to CNBC. The GMB trade union has announced that more than 560 workers in Coventry will walk out from April 16 through 18, then again from April 21 through 23,

Fulfillment 312

Fulfillment Consumer Planning ATS 312

Retail Focus

MARCH 31, 2023

Polestar, the electric car manufacturer, has agreed to lease a 2,495 sq ft unit on a 10-year lease at Cribbs Mall, Bristol. The site will be its first in the South West and its fifth in the UK, as it seeks to continue its expansion and encourage more people to choose electric vehicles. The new Polestar showroom, named Polestar Cribbs, will feature its range of electric cars including the sports car/grand tourer Polestar 1, the compact executive car Polestar 2 and the recently launched mid-size l

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Location Fashion Consumer ATS 182

Retail Dive

MARCH 27, 2023

The retailer said small-format locations remain a key part of growth and will make up half of approximately 20 new stores opening in 2023.

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Location 132

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Fashion

Inside Retail

MARCH 31, 2023

Online bidding platform Ineda, has released an updated version of its marketplace, offering consumers somewhere to offer manufacturers and retailers a bid on electronics and appliances. According to Ineda, the new Marketplace is created to bring a “people’s market” to assist Australian consumers in saving hundreds – or even thousands – of dollars on daily purchases including appliances, white goods, and other items.

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Consumer Planning Marketing 246

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., and will roll out to all users in the coming months.

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Merchant Services Payment Services Checkout Finance 311

Retail Focus

MARCH 27, 2023

Sports retail giant, Frasers Group, has opened a new flagship Sports Direct store in Manchester, providing sports enthusiasts with a modern and engaging retail experience. The multi-million-pound investment has transformed the Arndale Centre space, one of the city’s main shopping destinations, into a five-floor retail destination with dedicated areas for football, running, specialist sports, men’s, women’s, and kids’ wear.

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Location Customer Experience Planning Consumer 162

Retail Dive

MARCH 28, 2023

The retailer claims the decision was planned, while watchdog groups have ramped up pressure on such efforts over concerns they serve as stealth marketing to kids.

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Planning Marketing 131

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Customer Experience

Inside Retail

MARCH 27, 2023

Artificial intelligence (AI), the metaverse and ChatGPT are creating the biggest buzz so far this year, and it’s no surprise to see the fashion industry catching the wave. Last year saw numerous brands launching virtual collections, including Gucci, Adidas, Zara and Prada. Gucci’s “digital shoes” are only designed to be worn in the metaverse, there’s no actual physical product available.

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Fashion Marketing Target Market Accessories 246

Retail TouchPoints

MARCH 27, 2023

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. Scott and her company are continuing to build on their efforts to this day, most recently with the launch of the Kendra Scott Foundation on March 8 — International Women’s Day. “ I have always strived to use my talents to improve the lives of others, especially women who

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Jewelry Customer Experience ATS 306

Retail Wire

MARCH 31, 2023

Food prices are going up at ballparks across America, according to Sodexo Live CEO Belinda Oakley. “It doesn’t matter what industry you’re in, everybody is noticing prices going up, and scarcity being an issue in certain product lines,” she said. “Of course, we were no exception to that.

ATS 130

ATS 130

Retail Focus

MARCH 31, 2023

Luxury goods brand Swaine has opened its largest store on New Bond Street , marking its most significant rebrand in 273 years. The new flagship store, spanning 7,000 square feet, boasts a ground floor and mezzanine level, showcasing Swaine’s extensive range of men’s and women’s leather goods and luggage, Herbert Johnson hats, and Brigg umbrellas. The 19th-century building is designed by architectural firms Malherbe Paris and Atelier Architecture and Design, with a “Rain Room” displaying Swaine’s

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Accessories 130

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Marketing

Inside Retail

MARCH 27, 2023

Retail spending rose 6.4 per cent year on year in February levelling out after a period of increased volatility, according to data from the Australian Bureau of Statistics (ABS). Month on month, turnover rose 0.2 per cent as shoppers spent more than $35 billion in stores and online. Spending in food-related industries grew steadily in February however non-food industry sectors yielded a mixed result as consumers refrained from making “discretionary” spending.

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Department Stores Accessories Consumer ATS 246

Retail TouchPoints

MARCH 28, 2023

Dollar General is rapidly expanding its DG Media Network (DGMN) through partnerships with Meta and LiveRamp. The Meta partnership will enable DGMN’s brand partners to reach Dollar General’s more than 90 million unique customer profiles across the Meta ecosystem. LiveRamp helped run a campaign aimed at giving brands the insight needed to better collaborate with DGMN to reach rural customers.

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Advertising Returns Marketing ATS 298

Retail Wire

MARCH 31, 2023

Kroger remains committed to opening automated warehouses with Ocado even though it has only opened or planned 16 of the 20 it said it planned to open. “They expect to have loads of these warehouses. But when you do something new, you need to make it work really well before you scale it up massively,” said Ocado CEO Tim Steiner.

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Planning 130

Retail Focus

MARCH 30, 2023

The Visual Merchandising and Display Show is one of the most highly anticipated events in the retail industry, providing a unique platform for professionals to come together and showcase the latest innovations, trends and techniques in the field of visual merchandising and display. The show will take place on the 18th to 19th April 2023 at the Business Design Centre in London and is set to be a must-attend event for anyone looking to stay ahead of the curve in retail.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience