Retail TouchPoints
AUGUST 16, 2021
Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart.
Inside Retail
AUGUST 15, 2021
New on-demand food and grocery service Geezy Go has launched a digital supermarket serving Sydney, aiming to compete with Woolworths and Coles. . The online supermarket offers an under 20-minute delivery service, promising products priced similar to or lower than its rivals. The e-commerce store houses a comprehensive range of local and branded food and grocery products, ranging from plant-based food, pantry & staples, pharmacy to cleaning supplies. .
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Retail Focus
AUGUST 18, 2021
IKEA Xuhui will be testing an innovative retail concept centred around enabling people to live a better and healthier life within the limits of the planet. Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences.
Retail Wire
AUGUST 17, 2021
Allbirds, famous for its wool and sneakers, is rolling out a new line of athletic wear also using wool and yarn made from eucalyptus trees. Allbirds co-CEO Joey Zwillinger said that the new line, which was in development for two years, offers both performance and eco-friendliness. “We think we can exceed the performance expectations of what’s out there,” he said.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail TouchPoints
AUGUST 20, 2021
In the ecommerce realm, we’ve seen retail media networks emerge and accelerate. But industry experts believe that the real power of these media networks lies within the four walls of the store. During a recent retailX webinar , a panel of executives representing packaging, supply chain operations, data and analytics, digital optimization and in-store experience came together to discuss the potential of the “Store as Media” model , how it operates and what is required for success.
Inside Retail
AUGUST 19, 2021
Amazon.com is to open several department stores in its home US market to test the concept as it continues to build out its multichannel business model. According to multiple reports, the new stores will stock clothing, household items and electronics, along with other items, creating a new touchpoint for previously online-only customers. . Department stores’ share of the overall US market has fallen from 14.5 per cent in 1985 to about 2.9 per cent today, according to GlobalData, which might on t
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Tokinomo
AUGUST 17, 2021
We begin this expert round-up with a simple question: What is the most important part of any business? If you thought about the customer, then you are right! This is why we decided to ask 4 of the best retail experts their opinion about customer satisfaction and experience.
Retail TouchPoints
AUGUST 17, 2021
Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. For retailers with high-functioning CRM systems, AI tools are being used to identify opportunities, and increase the lifetime value of customers through compelling offers.
Inside Retail
AUGUST 16, 2021
Spending intentions across the country predictably fell during July, as Australian consumers geared up for a long, bloody battle with a renewed virus which has only gotten worse. According to the Commonwealth Bank’s Household Spending Intentions data, July was the first time that year on year spending intentions have fallen across the majority of measured categories since the beginning of the pandemic – with only health and fitness spending boosted due to increased medical spend.
Retail Wire
AUGUST 17, 2021
Retail sales in July fell 1.1 percent as a surge of COVID-19 cases connected primarily to the Delta variant made Americans more cautious about shopping in stores. Consumers cut back their spending at retailers selling clothing, furniture and sporting goods, according to Commerce Department data. Economists had expected a 0.3 percent decline in July.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Intelligence Node
AUGUST 17, 2021
How High-End Brands Maximize Their ROI Premium pricing is one of the most lucrative market strategies available… But naturally, it’s not for everyone. Here, we explore which brands can go premium, what they stand to gain and lose, and why price alone isn’t everything. Table of Contents Premium pricing: A game of perception First, tap […]. The post Premium Pricing: The Ins & Outs of a Successful Brand Strategy appeared first on Blog.
Retail TouchPoints
AUGUST 17, 2021
The home décor market saw significant growth in 2020 as consumers rushed to outfit their homes for remote working and learning. Although ResearchAndMarkets.com indicates that the global market for this category surpassed $641 billion in 2020 , that growth is poised to continue, moderately, over the next five years. Companies like Shutterfly are capitalizing on this expected growth by honing their acquisition strategies.
Inside Retail
AUGUST 15, 2021
As called for by several industry associations in recent weeks the NSW Government has reinstated the Leasing Code of Conduct in order to further protect businesses from the difficulties of an ever-extending lockdown, with premier Gladys Berejiklian now hinting the state could remain locked down until at least November. “This is a time when all of us have to take stock and take the situation for what it is,” Berejiklian said on Sunday.
Retail Focus
AUGUST 18, 2021
The world’s first Valentino Beauty Boutique has launched in Harbour City as part of the brand’s expansion plan in Asia. Maison Valentino speaks in red – a colour that is a language and that demonstrates its identity. A multifaceted shade, red accentuates an embracing selection of possibilities. Timeless, bold and fine. It also speaks volumes for the brand’s two new distinct identities: sustainability and Offline plus Online (O+O) retail strategy.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Cisco Retail
AUGUST 19, 2021
Security is critical when developing new technology and that’s never going to change. Those with ill intent work 24 hours per day, seven days per week to discover vulnerabilities in servers, routers, and security devices that can be exploited. Whether it’s to release viruses or collect millions of dollars in ransomware, tech criminals will never stop committing crimes.
Retail TouchPoints
AUGUST 19, 2021
Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Deloitte indicated that parents’ projected spend was up 16% year over year, from $529 per child to $612. Although this total amount does vary from firm to firm, JLL survey participants expected to spend $356.94 on average while RetailMeNot noted that households could spend up to $1,333 , reports consistently point to a clear rise year over year — and in some cases, even against pre-pande
Inside Retail
AUGUST 19, 2021
Womenswear online retailer Esther & Co has announced that GM Travis Wright has recently exited the company, with former Mosaic Brands executive John Hardy stepping into her role. Travis Wright. Wright has been at Esther & Co for almost seven years and according to founder and CEO Talita Estelle, she has been “a driving force” at the business, where she helped the brand experience more than five times growth. .
Retail Focus
AUGUST 18, 2021
Ten years after opening the doors of its first global retailer in London, British luxury supercar manufacturer McLaren Automotive announces that its 100 th retailer is set to open in China later this year. McLaren Automotive’s first retailer opened in the summer of 2011 and allowed customers and fans to discover the company’s first supercar, the 12C.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Cisco Retail
AUGUST 19, 2021
Episode 10 of the Cisco Optics Podcast is now posted! See below for episode notes. Cisco Optics Podcast Episode 10. Cisco Optics Podcast Episode 10. Demystifying fiber cable infrastructure, with Brian Kelly. Part 2 of 6. If you search on “data center” you’ll find many images that show rows and rows of equipment racks. The network gear in these racks need to be physically connected to each other, and that’s where pluggable optic transceivers come in.
Retail TouchPoints
AUGUST 16, 2021
Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. But Otero Menswear , an online-only retailer specializing in shirts for men of modest height (no taller than 5’ 10”), has brought its return rates down to 3% — approximately half of which are exchanges rather than true returns.
Inside Retail
AUGUST 19, 2021
New rules take effect from midnight Sunday in NSW covering the types of retailer allowed to let customers shop in-store in areas of high risk for coronavirus transmission. In response to ballooning infections of the highly contagious Delta variant of the Covid-19 virus, the state has extended its lockdown until the end of September and introduced a raft of new measures to restrict person-to-person contact in the hope of slowing the spread of the disease.
Nvidia
AUGUST 16, 2021
When you shop for a car, the first question is what model — a Honda Civic for low-cost commuting, a Chevy Corvette for looking good and moving fast, or maybe a Ford F-150 to tote heavy loads. For the journey to AI, the most transformational technology of our time, the engine you need is a machine learning model. What Is an ML Model? A machine learning model is an expression of an algorithm that combs through mountains of data to find patterns or make predictions.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Cisco Retail
AUGUST 18, 2021
The working world’s shift to remote work and hybrid work conditions has many companies under pressure to adapt their network environments quickly. As a result, many companies are selecting a multi-cloud architecture to stay progressive. And with this influx of new users, it’s safe to say those cloud environments are set to be a permanent fixture.
Retail TouchPoints
AUGUST 16, 2021
DICK’S Sporting Goods is continuing to expand its nationwide footprint with plans to open the first Golf Galaxy Performance Center , as well as four additional locations in August — two Dick’s Sporting Goods and two Going, Going, Gone! stores. The redesigned Golf Galaxy Performance Center is set to open in Framingham, Mass. on Aug. 28 and will offer golfers of all levels an immersive experience, with state-of-the-art hitting bays, custom fittings, golf lessons from certified PGA professionals as
Inside Retail
AUGUST 19, 2021
Introducing our new monthly video series, The Edit , where the Inside Retail team takes you behind the scenes and discusses what’s hot and what’s not in retail. Featuring managing editor Jo-Anne Hui-Miller and features & premium editors Heather McIlvaine and Ruth Hogan, we’ll chat about the stories that we’re chasing, the great retail leaders we’ve interviewed lately and the trends that we’ve got our eyes on.
Hyken
AUGUST 18, 2021
I recently released my 2021 Achieving Customer Amazement research. We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We asked customers to rate various customer service experiences on a scale of one to five, in which a score of one signified not important at all with five being very important.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Cisco Retail
AUGUST 18, 2021
At Cisco, the environment and sustainability are more than just important. They are the underpinnings of our vision of an inclusive future that takes everyone into account, including future generations. To fully achieve our goals, we have also focused on redesigning our workspaces globally. We are applying our own Cisco smart building technology and that of our vast partner ecosystems across our nearly 19 million square feet of global real estate to drive to net-zero.
Retail TouchPoints
AUGUST 19, 2021
Amazon is continuing its advance into brick-and-mortar with plans for a series of large-footprint department store-style locations, according to the Wall Street Journal , which cited people familiar with the matter. The new stores would reportedly help Amazon extend its reach in categories such as clothing , electronics and homewares. Amazon already has leapfrogged Walmart to become the largest apparel retailer in the U.S. based on its online sales. .
Inside Retail
AUGUST 19, 2021
Prudvi Mohan Kaka is chief scientific officer at global beauty giant, Deciem, parent company of cult brand The Ordinary, which is focused on no-fuss, science-based skincare products. Here, we chat with Kaka about how he and his team have developed some of the world’s most popular skincare products and how he’s on a mission to bust common skincare myths.
Retail Dive
AUGUST 19, 2021
The department store retailer hopes to lure in millennial parents who shopped at the famed toy store as kids.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
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