Hyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). With the employment issues of the past two years, EX is as important, maybe even more so, than CX. You can’t have a consistent and predictable CX without an EX to support it. .

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Customer Experience 110

Retail Focus

JANUARY 12, 2023

Ownership has become a burden of the current society. Having come to the realization that customers will be less able to purchase and that production itself is endangered, the concept of ownership is shifting towards sharing. It comes down to partially owning, even, experiencing ownership for a limited period. Some brands have come across the realization that a product orientation is not in the long run.

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Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

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Retail Dive

JANUARY 9, 2023

With new tools and insights retail planners can reduce carrying costs and say goodbye to excess inventory.

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Customer Experience

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 trillion ($1.9 trillion) in global sales by 2025. It is growing three times faster than traditional e-commerce. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China o

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Tokinomo

JANUARY 11, 2023

Happy New Year! Did you miss us during this holiday season? We sure did! While 2023 is here and we are not ready to let 2022 go so fast. That’s why in our article we are going to focus on doing a recap of the most important changes and news in the retail industry in 2022.

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Retail Focus

JANUARY 9, 2023

Selfridges new season launches across all stores with a focus on helping customers celebrate special moments, big or small. In 2023 this is brought to life through the lens of 2D artistry. Unveiling all-new window displays and unexpected visual pleasures in its physical and digital spaces, ‘ Selfridges Celebrates ‘ is Selfridges playful take on how to shop and plan for the moments in life that call for joyful celebration.

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Inside Retail

JANUARY 8, 2023

The Australian arm of global footwear retailer The Athlete’s Foot has launched a free online game on Roblox called Fitopia. The game – which the brand says represents a first by a retailer in Australia – recreates a classroom and schoolyard environment in an oversized, distorted style and features three unique worlds kids can play in. The first game features a classroom environment with brain twisters and puzzle games followed by a second game with a focus on simulation and sports while th

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Retail Wire

JANUARY 13, 2023

Rent the Runway plans to offer hundreds of its “pre-loved” clothing for sale on Amazon.com. Jennifer Hyman, CEO of Rent the Runway, said that the company’s relationship with Amazon could be a “key engine” for sales and profit growth.

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Retail TouchPoints

JANUARY 9, 2023

Stores are getting smarter by the day, driven in part by the robust experiences witnessed by the majority of us who increased our online shopping during the past three years. Classic brick-and-mortar stores are seeking to recapture foot traffic by ramping up their investment into in-store technologies. Chief among these investments are internet-connected devices such as electronic shelf labels (ESLs) that digitally display pricing, smart tags that track inventory and movement of items and sensor

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Focus

JANUARY 13, 2023

ISE 2023 show is set to welcome more than 900 exhibitors, including around 120 first-time exhibitors who will take up 3,630sqm of floorspace at the Fira. Those making their debuts in Barcelona will bring innovative products and solutions from across the pro AV and systems integration landscape, from smart home automation and communication and collaboration tools to transparent displays, e-paper signage and audio innovations.

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Inside Retail

JANUARY 8, 2023

Beyond the social and environmental benefits and aesthetic appeal, the addition of green spaces in urban areas can have an enlivening effect on the retail industry, boost the local economy and make shopping a more appealing prospect. Research from the City of Melbourne demonstrated that customers would pay upwards of 10 per cent more for goods sold in CBDs if there were high-quality tree canopy, and would visit more often and stay longer in shopping districts with tree coverage.

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Retail Wire

JANUARY 13, 2023

In 2019, Microsoft made a $1 billion investment in OpenAI, the company that developed ChatGPT. The technology giant has invested another $2 billion to help build the chatbot that answers questions, writes documents and offers responses on topics put to it.

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Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Among the new offerings are the debut of the Microsoft Retail Advertising Network , which will allow retailers to pull from a large pool of brand advertisers, and the piloting of an in-store retail media solution.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

JANUARY 13, 2023

At EuroShop 2023 from 26 February to 2 March in Düsseldorf, the Dimension Retail Technology will see leading international retail IT providers present their latest, tailor-made products and solutions while the Retail Technology Stage as well as the Connected Retail Stage will feature extensive lecture series on all five days. In brief talks, current practical examples will be presented as well as projects and trends revolving around IT.

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Inside Retail

JANUARY 8, 2023

In December, Hong Kong -based start-up Code-Create launched the world’s first artificial intelligence (AI) platform for fashion design. . Called AiDa, which stands for Artificial Intelligence Design Assistant, the technology was unveiled at the Fashion x AI event in Hong Kong, where international brands and designers including Besfxxk, Injury, The World Is Your Oyster, Mountain Yam, Kay Kwok and Fengyi Tan debuted their inaugural AI-driven collections.

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Retail Wire

JANUARY 13, 2023

Apple CEO Tim Cook recommended to the company’s board of directors that his salary be cut by $35 million to $49 million. Mr. Cook will likely earn more than $49 million this year with stock awards and bonuses.

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Retail TouchPoints

JANUARY 11, 2023

Bed Bath & Beyond reportedly plans more layoffs and will eliminate the Chief Transformation Officer role currently held by Anu Gupta, according to an internal memo from CEO Sue Gove seen by CNBC. The cuts will impact the workforce “across our corporate, supply chain and store portfolio,” but Gove didn’t specify the total number of affected employees.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Focus

JANUARY 12, 2023

Circular retail prompted by sustainably-minded shoppers, a revival in bricks-and-mortar demand and continued cost-conscious consumerism by price-sensitive shoppers were among the emerging retail trends for 2023, the latest research from Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , reveals. Circular retail goes mainstream.

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Inside Retail

JANUARY 11, 2023

Copper Branch, the Canadian restaurant chain, is to expand into Australia and New Zealand with the first restaurant planned for Melbourne. . The first Copper Branch in Australia will open late this month, offering a plant-based cuisine, with plans to expand across the country in the coming years. With a focus on sustainability, Copper Branch’s plant-based meals offer healthy, quickly-prepared, convenient meals inspired by cuisines around the world.

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Accounting Location Planning Marketing 246

Retail Wire

JANUARY 12, 2023

Unionized workers at an Apple Store in Towson, MD, have begun contract negotiations with the company. The union said its negotiators would focus on pay, working conditions and giving employees a voice in the decision-making process at the store. An Apple spokesperson said the company “will engage with the union representing our team in Towson respectfully and in good faith.”.

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ATS 130

Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Focus

JANUARY 12, 2023

The wonderful thing about eCommerce is that it can run continuously without interruptions. That means you can have customers globally in different time zones visiting your website and making purchases. However, to do that, the system needs to be operable 24/7 throughout the entire year. The old-fashioned way of doing that was always to have staff available.

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Inside Retail

JANUARY 12, 2023

Gaming app Roblox is used by nearly 60 million people around the world every day, the vast majority of whom are under the age of 16. For brands, it presents a rare opportunity to speak directly to a consumer demographic that may not be holding the purse strings, but still accounts for a significant amount of spending. “It’s always a challenge to find something that’s engaging and meaningful to that age group of six to 12 year olds,” Ian Taunton, general manager of The Athlete’s Foot, told

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Retail Wire

JANUARY 12, 2023

Home Depot is updating its pay policy after receiving complaints that it was costing hourly workers wages. “Our policy has been to round total shift time up or down to the nearest 15 minutes … we’re changing our practice nationwide to pay hourly associates to the nearest minute,” a company spokesperson said.

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Retail TouchPoints

JANUARY 12, 2023

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Wiser

JANUARY 9, 2023

One of the single most important metrics a brand can measure is its share of search. After all, how can customers make purchases from you if they can’t find your online storefront or your products in a busy marketplace? Often, a shopper searching your brand name is an excellent leading indicator for sales volume. Your brand is top of mind and desirable.

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Inside Retail

JANUARY 12, 2023

Cecilia Chiu didn’t set out to work in e-commerce; she was just looking for a part-time job to support herself while studying. It just so happens that job was at New Aim, an eBay seller that is now one of the biggest e-commerce companies in Australia. Chiu quickly developed a passion for online retail and abandoned her plans to become a lawyer to help grow the business.

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Department Stores Planning Management ATS 246

Retail Wire

JANUARY 12, 2023

The Consumer Price Index in December fell 0.1 percent. The annual rate of inflation for December was up 6.5 percent, the slowest gain since October 2021. The annual rate in November was 7.1 percent.

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Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The company’s Board of Directors has retained both financial and legal advisers as it contemplates Boxed’s next moves, which could include a funding announcement within the next 45 days.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance