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Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). With the employment issues of the past two years, EX is as important, maybe even more so, than CX. You can’t have a consistent and predictable CX without an EX to support it. .
Ownership has become a burden of the current society. Having come to the realization that customers will be less able to purchase and that production itself is endangered, the concept of ownership is shifting towards sharing. It comes down to partially owning, even, experiencing ownership for a limited period. Some brands have come across the realization that a product orientation is not in the long run.
The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Social commerce – shopping on social media platforms – is expected to reach US$1.2 trillion ($1.9 trillion) in global sales by 2025. It is growing three times faster than traditional e-commerce. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China o
Happy New Year! Did you miss us during this holiday season? We sure did! While 2023 is here and we are not ready to let 2022 go so fast. That’s why in our article we are going to focus on doing a recap of the most important changes and news in the retail industry in 2022.
Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. The ambitious store opening plans are in line with the retailer’s March 2022 announcement that it intends to open approximately 1,000 stores by its fiscal year 2025.
Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. The ambitious store opening plans are in line with the retailer’s March 2022 announcement that it intends to open approximately 1,000 stores by its fiscal year 2025.
Selfridges new season launches across all stores with a focus on helping customers celebrate special moments, big or small. In 2023 this is brought to life through the lens of 2D artistry. Unveiling all-new window displays and unexpected visual pleasures in its physical and digital spaces, ‘ Selfridges Celebrates ‘ is Selfridges playful take on how to shop and plan for the moments in life that call for joyful celebration.
The Australian arm of global footwear retailer The Athlete’s Foot has launched a free online game on Roblox called Fitopia. The game – which the brand says represents a first by a retailer in Australia – recreates a classroom and schoolyard environment in an oversized, distorted style and features three unique worlds kids can play in. The first game features a classroom environment with brain twisters and puzzle games followed by a second game with a focus on simulation and sports while th
One of the single most important metrics a brand can measure is its share of search. After all, how can customers make purchases from you if they can’t find your online storefront or your products in a busy marketplace? Often, a shopper searching your brand name is an excellent leading indicator for sales volume. Your brand is top of mind and desirable.
Stores are getting smarter by the day, driven in part by the robust experiences witnessed by the majority of us who increased our online shopping during the past three years. Classic brick-and-mortar stores are seeking to recapture foot traffic by ramping up their investment into in-store technologies. Chief among these investments are internet-connected devices such as electronic shelf labels (ESLs) that digitally display pricing, smart tags that track inventory and movement of items and sensor
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
ISE 2023 show is set to welcome more than 900 exhibitors, including around 120 first-time exhibitors who will take up 3,630sqm of floorspace at the Fira. Those making their debuts in Barcelona will bring innovative products and solutions from across the pro AV and systems integration landscape, from smart home automation and communication and collaboration tools to transparent displays, e-paper signage and audio innovations.
Beyond the social and environmental benefits and aesthetic appeal, the addition of green spaces in urban areas can have an enlivening effect on the retail industry, boost the local economy and make shopping a more appealing prospect. Research from the City of Melbourne demonstrated that customers would pay upwards of 10 per cent more for goods sold in CBDs if there were high-quality tree canopy, and would visit more often and stay longer in shopping districts with tree coverage.
Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Among the new offerings are the debut of the Microsoft Retail Advertising Network , which will allow retailers to pull from a large pool of brand advertisers, and the piloting of an in-store retail media solution.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
At EuroShop 2023 from 26 February to 2 March in Düsseldorf, the Dimension Retail Technology will see leading international retail IT providers present their latest, tailor-made products and solutions while the Retail Technology Stage as well as the Connected Retail Stage will feature extensive lecture series on all five days. In brief talks, current practical examples will be presented as well as projects and trends revolving around IT.
In December, Hong Kong -based start-up Code-Create launched the world’s first artificial intelligence (AI) platform for fashion design. . Called AiDa, which stands for Artificial Intelligence Design Assistant, the technology was unveiled at the Fashion x AI event in Hong Kong, where international brands and designers including Besfxxk, Injury, The World Is Your Oyster, Mountain Yam, Kay Kwok and Fengyi Tan debuted their inaugural AI-driven collections.
Bed Bath & Beyond reportedly plans more layoffs and will eliminate the Chief Transformation Officer role currently held by Anu Gupta, according to an internal memo from CEO Sue Gove seen by CNBC. The cuts will impact the workforce “across our corporate, supply chain and store portfolio,” but Gove didn’t specify the total number of affected employees.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Rent the Runway plans to offer hundreds of its “pre-loved” clothing for sale on Amazon.com. Jennifer Hyman, CEO of Rent the Runway, said that the company’s relationship with Amazon could be a “key engine” for sales and profit growth.
Gaming app Roblox is used by nearly 60 million people around the world every day, the vast majority of whom are under the age of 16. For brands, it presents a rare opportunity to speak directly to a consumer demographic that may not be holding the purse strings, but still accounts for a significant amount of spending. “It’s always a challenge to find something that’s engaging and meaningful to that age group of six to 12 year olds,” Ian Taunton, general manager of The Athlete’s Foot, told
Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
In 2019, Microsoft made a $1 billion investment in OpenAI, the company that developed ChatGPT. The technology giant has invested another $2 billion to help build the chatbot that answers questions, writes documents and offers responses on topics put to it.
Copper Branch, the Canadian restaurant chain, is to expand into Australia and New Zealand with the first restaurant planned for Melbourne. . The first Copper Branch in Australia will open late this month, offering a plant-based cuisine, with plans to expand across the country in the coming years. With a focus on sustainability, Copper Branch’s plant-based meals offer healthy, quickly-prepared, convenient meals inspired by cuisines around the world.
Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Apple CEO Tim Cook recommended to the company’s board of directors that his salary be cut by $35 million to $49 million. Mr. Cook will likely earn more than $49 million this year with stock awards and bonuses.
Veteran Australian retail executive Iain Nairn will retire this month after a 46-year career in the industry. Nairn, currently president and CEO at The Bay in Canada, previously held senior management roles across leading Australian retail brands including Kikki K, David Jones, Country Road Group, Aquila and the Witchery Group. In 2020, he was named president of the Canadian premium life and style platform, The Bay where he launched Marketplace on TheBay assembling more than 900 seller brands.
Circular retail prompted by sustainably-minded shoppers, a revival in bricks-and-mortar demand and continued cost-conscious consumerism by price-sensitive shoppers were among the emerging retail trends for 2023, the latest research from Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , reveals. Circular retail goes mainstream.
Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The company’s Board of Directors has retained both financial and legal advisers as it contemplates Boxed’s next moves, which could include a funding announcement within the next 45 days.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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