Hyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). With the employment issues of the past two years, EX is as important, maybe even more so, than CX. You can’t have a consistent and predictable CX without an EX to support it. .

Customer Experience 113

Customer Experience 113

Retail Focus

JANUARY 12, 2023

Ownership has become a burden of the current society. Having come to the realization that customers will be less able to purchase and that production itself is endangered, the concept of ownership is shifting towards sharing. It comes down to partially owning, even, experiencing ownership for a limited period. Some brands have come across the realization that a product orientation is not in the long run.

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Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Fulfillment 254

Fulfillment Social Commerce Management Shopping 254

Retail Dive

JANUARY 9, 2023

With new tools and insights retail planners can reduce carrying costs and say goodbye to excess inventory.

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Advertiser: ZoomInfo

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Consumer

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 trillion ($1.9 trillion) in global sales by 2025. It is growing three times faster than traditional e-commerce. McKinsey & Co stated in mid-2022 that social commerce comprised more than 13 per cent of China’s total e-commerce sales. In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China o

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Tokinomo

JANUARY 11, 2023

Happy New Year! Did you miss us during this holiday season? We sure did! While 2023 is here and we are not ready to let 2022 go so fast. That’s why in our article we are going to focus on doing a recap of the most important changes and news in the retail industry in 2022.

Retail Trends 246

Retail Trends Retail Marketing Marketing 246

Retail Focus

JANUARY 9, 2023

Selfridges new season launches across all stores with a focus on helping customers celebrate special moments, big or small. In 2023 this is brought to life through the lens of 2D artistry. Unveiling all-new window displays and unexpected visual pleasures in its physical and digital spaces, ‘ Selfridges Celebrates ‘ is Selfridges playful take on how to shop and plan for the moments in life that call for joyful celebration.

Fashion 173

Fashion Shopping Planning ATS 173

Inside Retail

JANUARY 8, 2023

The Australian arm of global footwear retailer The Athlete’s Foot has launched a free online game on Roblox called Fitopia. The game – which the brand says represents a first by a retailer in Australia – recreates a classroom and schoolyard environment in an oversized, distorted style and features three unique worlds kids can play in. The first game features a classroom environment with brain twisters and puzzle games followed by a second game with a focus on simulation and sports while th

ATS 264

ATS 264

Wiser

JANUARY 9, 2023

One of the single most important metrics a brand can measure is its share of search. After all, how can customers make purchases from you if they can’t find your online storefront or your products in a busy marketplace? Often, a shopper searching your brand name is an excellent leading indicator for sales volume. Your brand is top of mind and desirable.

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Advertising Marketing Consumer 147

Retail TouchPoints

JANUARY 9, 2023

Stores are getting smarter by the day, driven in part by the robust experiences witnessed by the majority of us who increased our online shopping during the past three years. Classic brick-and-mortar stores are seeking to recapture foot traffic by ramping up their investment into in-store technologies. Chief among these investments are internet-connected devices such as electronic shelf labels (ESLs) that digitally display pricing, smart tags that track inventory and movement of items and sensor

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Dead-Stock Location Marketing Store Operations 294

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Focus

JANUARY 13, 2023

ISE 2023 show is set to welcome more than 900 exhibitors, including around 120 first-time exhibitors who will take up 3,630sqm of floorspace at the Fira. Those making their debuts in Barcelona will bring innovative products and solutions from across the pro AV and systems integration landscape, from smart home automation and communication and collaboration tools to transparent displays, e-paper signage and audio innovations.

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Management ATS Planning 147

Inside Retail

JANUARY 8, 2023

Beyond the social and environmental benefits and aesthetic appeal, the addition of green spaces in urban areas can have an enlivening effect on the retail industry, boost the local economy and make shopping a more appealing prospect. Research from the City of Melbourne demonstrated that customers would pay upwards of 10 per cent more for goods sold in CBDs if there were high-quality tree canopy, and would visit more often and stay longer in shopping districts with tree coverage.

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Outdoor Green Retail Shopping Planning 264

Retail Dive

JANUARY 9, 2023

With the threat of a recession looming, the new year brings about a slew of challenges for retailers — but not all is gloomy.

Retail Trends 133

Retail Trends 133

Retail TouchPoints

JANUARY 9, 2023

Inventory and last mile management can be a challenge for any retailer, but they’re particularly complex when you’re a small company whose flagship product is a 37-lb. board game made from parts produced around the world. Cephalofair Games , which recently released its Frosthaven game following a nearly $13 million Kickstarter campaign, had to manage fulfillment to both 83,000 backers and 600 independently owned retailers worldwide. “Most board games are going to be four to six games per c

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Fulfillment Shipping Management Location 56

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Customer Experience

Retail Focus

JANUARY 13, 2023

At EuroShop 2023 from 26 February to 2 March in Düsseldorf, the Dimension Retail Technology will see leading international retail IT providers present their latest, tailor-made products and solutions while the Retail Technology Stage as well as the Connected Retail Stage will feature extensive lecture series on all five days. In brief talks, current practical examples will be presented as well as projects and trends revolving around IT.

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Loss Prevention Checkout Management Accounting 130

Inside Retail

JANUARY 8, 2023

In December, Hong Kong -based start-up Code-Create launched the world’s first artificial intelligence (AI) platform for fashion design. . Called AiDa, which stands for Artificial Intelligence Design Assistant, the technology was unveiled at the Fashion x AI event in Hong Kong, where international brands and designers including Besfxxk, Injury, The World Is Your Oyster, Mountain Yam, Kay Kwok and Fengyi Tan debuted their inaugural AI-driven collections.

Fashion 261

Fashion Planning ATS Accessories 261

Retail Dive

JANUARY 13, 2023

Co-CEOs Marc Maurer and Martin Hoffmann talk through the brand’s approach to scale, new store openings and why wholesale works.

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Wholesale 131

Retail TouchPoints

JANUARY 9, 2023

Boxed , the combination ecommerce retailer and enabler that serves both consumer and business customers, is seeking additional funding — or a possible sale — as it explores strategic alternatives. The company’s Board of Directors has retained both financial and legal advisers as it contemplates Boxed’s next moves, which could include a funding announcement within the next 45 days.

Consumer 270

Consumer Planning ATS Fulfillment 270

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Retail Wire

JANUARY 13, 2023

Rent the Runway plans to offer hundreds of its “pre-loved” clothing for sale on Amazon.com. Jennifer Hyman, CEO of Rent the Runway, said that the company’s relationship with Amazon could be a “key engine” for sales and profit growth.

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Planning 130

Inside Retail

JANUARY 12, 2023

Gaming app Roblox is used by nearly 60 million people around the world every day, the vast majority of whom are under the age of 16. For brands, it presents a rare opportunity to speak directly to a consumer demographic that may not be holding the purse strings, but still accounts for a significant amount of spending. “It’s always a challenge to find something that’s engaging and meaningful to that age group of six to 12 year olds,” Ian Taunton, general manager of The Athlete’s Foot, told

Marketing 246

Marketing Accounting Management Consumer 246

Retail Focus

JANUARY 12, 2023

Circular retail prompted by sustainably-minded shoppers, a revival in bricks-and-mortar demand and continued cost-conscious consumerism by price-sensitive shoppers were among the emerging retail trends for 2023, the latest research from Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , reveals. Circular retail goes mainstream.

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Retail Trends Promotions Green Retail Consumer 130

Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by Walmart to mimic the business model of arch-rival Amazon: packaging the technology built to power its own operations and offering it

Merchant Services 269

Merchant Services Fulfillment Checkout Advertising 269

Advertiser: ZoomInfo

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Planning

Retail Wire

JANUARY 13, 2023

In 2019, Microsoft made a $1 billion investment in OpenAI, the company that developed ChatGPT. The technology giant has invested another $2 billion to help build the chatbot that answers questions, writes documents and offers responses on topics put to it.

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Inside Retail

JANUARY 11, 2023

Copper Branch, the Canadian restaurant chain, is to expand into Australia and New Zealand with the first restaurant planned for Melbourne. . The first Copper Branch in Australia will open late this month, offering a plant-based cuisine, with plans to expand across the country in the coming years. With a focus on sustainability, Copper Branch’s plant-based meals offer healthy, quickly-prepared, convenient meals inspired by cuisines around the world.

Accounting 246

Accounting Location Planning Marketing 246

Retail Focus

JANUARY 12, 2023

The wonderful thing about eCommerce is that it can run continuously without interruptions. That means you can have customers globally in different time zones visiting your website and making purchases. However, to do that, the system needs to be operable 24/7 throughout the entire year. The old-fashioned way of doing that was always to have staff available.

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Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

JANUARY 12, 2023

Mattress Firm has withdrawn its plans for an IPO this year, according to documents filed with the SEC. In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private.

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Marketing Accounting Planning Returns 269

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Retail Wire

JANUARY 13, 2023

Apple CEO Tim Cook recommended to the company’s board of directors that his salary be cut by $35 million to $49 million. Mr. Cook will likely earn more than $49 million this year with stock awards and bonuses.

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Inside Retail

JANUARY 10, 2023

Retail spending increased 7.7 per cent year on year in November as consumers spent $35.9 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). On a monthly basis, turnover rose 1.4 per cent boosted by Black Friday sales on clothing, footwear, furniture and electronic goods. Australian Retailers Association (ARA) CEO Paul Zahra, described the results as “phenomenal” considering the disruptions the industry has weathered.

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Department Stores Accessories Consumer ATS 246

Retail Dive

JANUARY 10, 2023

Despite getting rid of a dedicated commerce destination, the social media company said it is still investing in shopping experiences.

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Shopping 127

Retail TouchPoints

JANUARY 10, 2023

Amazon ’s Buy with Prime feature — which allows retailers to offer the benefits of Prime membership on their own DTC websites — will be available to all U.S.-based Amazon merchants at the end of January. The offering was previously only available by invitation. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores.

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Merchant Services Payment Services Customer Experience Shipping 268

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Customer Experience