Sat.Feb 18, 2023 - Fri.Feb 24, 2023

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What Does the Future Hold for Malls? Design Visionaries Share Their Predictions

Retail TouchPoints

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities.

Consumer 301
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Target plans $100M investment to expand next-day delivery

Retail Dive

The retailer will add more than six new sortation facilities as it builds out its stores-as-hubs strategy.

Planning 124
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Rebates vs Discounts: What’s the Difference?

Wiser

The prices you set can affect the number of sales you get, your profits, and even your brand perception. That’s why it’s so important to make the right pricing decisions for your business. Two popular choices when forming your pricing strategies are rebates and discounts. Both are incentives for shoppers to make purchases. But they aren’t the same thing.

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Art and upcycling: How Casetify plans to reach 100 stores globally by 2025

Inside Retail

Following its store launch in Sydney earlier this year, Hong Kong-based tech accessories brand Casetify is planning to expand across Australia, as part of a larger goal of reaching 100 stores globally by 2025. Casetify Studio, which is currently located in Sydney Arcade alongside Pitt Street Mall, sells a range of products, including customisable phone cases, AirPod cases, phone straps, water bottles and lifestyle accessories.

Planning 246
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Experts answered: How to increase sales in grocery stores?

Tokinomo

One of the most important goals for any grocer is to increase sales. In this article, we’ve asked 4 world-renowned retail experts a simple, yet challenging question: How to increase sales in grocery stores?

Grocer 246
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How Livestream Shopping Channels the Power of Influencer Marketing

Retail TouchPoints

Brands have long recognized the power of celebrities to influence the buying decisions of consumers. But the advent of reality TV, followed by the creation and growth of social media networks, have given rise to an entirely new breed of individuals that expanded, and in some ways transcended, the definition of celebrity. This new breed of individuals has become known as “influencers,” and as their measurable popularity and influence grew, brands quickly lined up to incorporate them into targeted

Marketing 358

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Leah Weckert named new CEO of Coles; Steven Cain to retire

Inside Retail

Leah Weckert has been appointed as Coles’ new MD and CEO, effective May 1. Outgoing CEO Steven Cain has announced his retirement and will remain with the company for an interim period to facilitate an easy transition of executive responsibilities. “I would like to thank the Coles board, team and our many partners for their support, insights and resilience – particularly during Covid, bushfires and floods.

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Mass merchants, automation, and grocery inflation - Weekly Snacks #43

Tokinomo

Campaign Corner Try it for yourself. Actor-turned-surgeon, Steve Martin, puts on quite a show during Super Bowl LVII in an ad for Pepsi Zero Sugar , pretending to perform a nose job on a dog. But he assures viewers that it's all just acting, and his job is to make the performance seem believable. Whether he's showing frustration while waiting in line or pretending to enjoy a bland dinner, everything he does is part of a big act.

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CNBC: To Fight Inflation, Walmart CEO Seeks to Keep Private Label Prices Low

Retail TouchPoints

Walmart CEO Doug McMillon wants the retailer to do its part in fighting inflation by keeping prices on its private label products down, according to CNBC. McMillon told Jim Cramer, host of the business channel’s Mad Money , that the company is “not participating in a recession if there is one.” Additionally, McMillon would like Walmart’s brand partners and suppliers to “step forward” and lower prices on their own, but whether they do or don’t he wants “to play a role in helping get prices down.

Marketing 296
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Amazon completes deal for One Medical

Retail Wire

Amazon.com has acquired One Medical primary care clinics in more than 20 U.S. markets after the Federal Trade Commission said it would not challenge the deal. Amazon said that it would discount One Medical’s annual membership to $144 from $199 for new customers, whether or not they are Prime members.

Marketing 147
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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From tailoring to tech, Levi’s brings next-gen concepts to life in Apac

Inside Retail

Last December, Levi’s unveiled its largest store in Southeast Asia with the opening of its flagship store in Singapore’s Ion Orchard shopping complex. Nuholt Huisamen, Levi’s managing director and senior vice president for APAC, said the store was a major milestone for the global denim label, which marks the 150th anniversary of its iconic 501 fit jeans and 170th anniversary of its brand this year.

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The Creative Retail Awards and SaveTheHighStreet.org form a partnership to find the best-designed Independent Store at the 2023 Awards

Retail Focus

The Creative Retail Awards and SaveTheHighStreet.org are excited to announce their partnership for the 2023 Awards, in which they will be crowning the best-designed Independent Store in the industry. The partnership aims to celebrate and recognise the vital role that independent retailers play in the success of the high street, and to encourage the public to support their local independent stores.

Boutique 130
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How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

Retail TouchPoints

Few things are as personal to a shopper as their health. Everyone has their own health needs and goals, and there is no one-size-fits-all solution to any fitness regime. GNC has embraced the need for hyper-personalization in its products and services by designing its entire CX strategy around ensuring shoppers can access what they need at that particular time, with as little fuss as possible.

Grocer 288
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Loblaw expects profit growth to outpace sales in 2023

Retail Wire

Loblaw expects its profits to grow more quickly this year than sales as Canadian consumers continue to deal with rising costs. The company, which owns its namesake grocery business and Shoppers Drug Mart, reported a gross margin of 30.6 percent in the latest quarter, down from 30.9 percent a year ago and up from 29.78 in January 2020.

Consumer 130
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Historic data breach impacts up to 1.85 million The Good Guys customers

Inside Retail

The Good Guys has reached out to 1.85 million members of its Concierge loyalty program advising them of a data breach via a former third-party partner, Pegasus Group, now known as My Rewards. An unauthorised user gained access to the My Rewards database back in August 2021, accessing information about Concierge members such as the encrypted password and in some cases their date of birth.

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How Consumers are Responding to Inflation in 2023

Intelligence Node

2020 and 2021 saw a whirlwind of changes in retail spending habits amongst shoppers. In 2020, consumers took time to adapt to the changes brought about by the pandemic, slowing. The post How Consumers are Responding to Inflation in 2023 appeared first on Blog.

Consumer 104
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Bath & Body Works Faces Growing Activist Pressure Despite Adding 2 Board Seats

Retail TouchPoints

Activist investor Daniel Loeb will launch a boardroom challenge against Bath & Body Works through his hedge fund Third Point. The retailer recently added two new directors in an effort to address Loeb’s concerns regarding the direction of the company, including how it is handling governance, capital allocation and executive pay, but the investor is seeking even more action.

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Judge limits order barring Starbucks from firing workers

Retail Wire

A federal judge, who previously ruled that Starbucks must refrain from firing U.S. workers over labor activity, said that he made a mistake and limited the directive to one store in Ann Arbor, MI, where the coffee giant was found to have acted illegally by the National Labor Relations Board.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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The Reject Shop sales increase, consumers favour low-priced consumables

Inside Retail

Discount retailer The Reject Shop says consumers are gravitating towards low-priced consumables due to inflation. During the company’s trading first half, sales grew 3.5 per cent to $439.7 million while comparable store sales were up 2.4 per cent compared to the previous period. Tax-paid profit grew 6.2 per cent to $16.3 million while EBIT reached $26.8 million, up 7.8 per cent.

Consumer 246
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Wendy’s Brilliant Twitter Strategy & Its Top 22 Best Tweets

Indigo 9 Digital

By Tricia McKinnon Innovation comes in all forms and for Wendy’s it can put its Twitter strategy on a pedestal for others to emulate. Wendy’s has always prided itself on being different with its square patties and Frosties instead of milkshakes. Its Twitter strategy is also a point of differentiation. Wendy’s is internet famous for trolling its competitors, roasting enemies as well as friends and giving away food to deserving customers.

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Ikea Taps Meta’s Tech for New In-Store AR Game in Sweden

Retail TouchPoints

Ikea ’s marine-focused Blåvingad toy line is the inspiration behind a new interactive AR experience — Lilla Äventyret (The Little Adventure) — that launched in 21 Ikea stores across Sweden on Feb. 13, 2023. Designed to make children’s time in the store more enjoyable and get more people to care about keeping our oceans clean, the game was developed in partnership with Meta and Stockholm-based immersive tech company Warpin Reality using Meta’s Spark AR technology.

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FDA says almond, oat, rice and soy beverages can be labeled milk

Retail Wire

The Food and Drug Administration said that almond, oat, rice and soy beverages can keep milk in their names, despite objections from the dairy industry. The FDA posited that most consumers know that beverages are made from plants. The agency also ruled that plant-based drinks should be clear about their nutritional differences with cow’s milk, including lower vitamin D or calcium levels.

Consumer 130
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Gelatissimo opens stores in Thailand, Singapore, Hawaii

Inside Retail

Australian gelato chain Gelatissimo has opened five new stores – including in Thailand and Singapore – taking its international store network to 70. One store has opened in Sunny Laguna in Phuket, Thailand, another in Hawaii’s Royal Hawaiian Center at Waikiki and a third at Jewel Changi Airport in Singapore. In Australia, the company opened stores in Rhodes, NSW, and Highpoint, Victoria.

Location 246
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Waitrose announces earliest British Asparagus season

Retail Times

Waitrose has welcomed an extra early asparagus season which is due to arrive in shops from 21st February, nine weeks earlier than normal. Traditionally, the British asparagus season is from St George’s Day (23rd April), so Waitrose customers will be able to enjoy British Asparagus for even longer this year.

Shopping 124
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Want to Win the Consumer in 2023? Start with Trust, Especially when it comes to ESG

Retail TouchPoints

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%. Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) st

Consumer 273
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Wayfair’s customer count falls to pre-pandemic levels

Retail Wire

Wayfair lost five million customers in 2022, bringing the number back to where it was before the pandemic hit in early 2020. The online furniture retailer has laid off about 10 percent of its global workforce to align costs with its top-line results. In a letter to investors, company co-founders Niraj Shah and Steve Conine said they want to “return to our roots as a thrifty organization.

Returns 130
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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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The impact of gamification on retail customer engagement

Inside Retail

The appeal of interactive experiences has cemented itself into the world of retail. Sephora Beauty uses live streams to promote new products. Ikea recently debut a line of chairs and desks designed specifically for gamers. Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. Approximately 17 million Australians identify themselves as gamers.

Consumer 246
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A fifth of UK retailers fear insolvency amid energy crisis, FRP research shows

Retail Times

Over one in five (22%) retail businesses in the UK aren’t confident of trading through to the end of 2023, according to new research published by FRP.

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Aldi Adds On-Demand Delivery Options Through DoorDash

Retail TouchPoints

Aldi has entered a partnership with DoorDash to offer on-demand grocery delivery from nearly all 2,278Aldi locations across 38 states. Customers can shop for fresh produce, meat, seafood, dairy, bread, household essentials and even home goods through the ALDI Finds collection. Shoppers can place their orders through the DoorDash app or website. All participating Aldi stores will be available on DashPass, DoorDash’s membership program, which will offer subscribers free delivery on orders of $35 o

Shopping 273
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Adidas renews Major League Soccer deal

Retail Wire

Adidas and Major League Soccer have agreed to a multiyear deal valued at $830 million. The athletic wear manufacturer will continue to supply the league with its apparel, footwear, training gear and official match ball.

Apparel 130
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a