Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities.

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Consumer Department Stores Shopping Clienteling 306

Retail Dive

FEBRUARY 22, 2023

The retailer will add more than six new sortation facilities as it builds out its stores-as-hubs strategy.

Planning 124

Planning 124

Wiser

FEBRUARY 21, 2023

The prices you set can affect the number of sales you get, your profits, and even your brand perception. That’s why it’s so important to make the right pricing decisions for your business. Two popular choices when forming your pricing strategies are rebates and discounts. Both are incentives for shoppers to make purchases. But they aren’t the same thing.

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Payment Services Returns Promotions Marketing 158

Inside Retail

FEBRUARY 21, 2023

Following its store launch in Sydney earlier this year, Hong Kong-based tech accessories brand Casetify is planning to expand across Australia, as part of a larger goal of reaching 100 stores globally by 2025. Casetify Studio, which is currently located in Sydney Arcade alongside Pitt Street Mall, sells a range of products, including customisable phone cases, AirPod cases, phone straps, water bottles and lifestyle accessories.

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Planning Accessories Location Consumer 246

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Customer Experience

Tokinomo

FEBRUARY 22, 2023

One of the most important goals for any grocer is to increase sales. In this article, we’ve asked 4 world-renowned retail experts a simple, yet challenging question: How to increase sales in grocery stores?

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Grocer Promotions Retail Trends 246

Retail TouchPoints

FEBRUARY 23, 2023

Brands have long recognized the power of celebrities to influence the buying decisions of consumers. But the advent of reality TV, followed by the creation and growth of social media networks, have given rise to an entirely new breed of individuals that expanded, and in some ways transcended, the definition of celebrity. This new breed of individuals has become known as “influencers,” and as their measurable popularity and influence grew, brands quickly lined up to incorporate them into targeted

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Marketing Shopping Consumer Target Market 358

Inside Retail

FEBRUARY 20, 2023

Leah Weckert has been appointed as Coles’ new MD and CEO, effective May 1. Outgoing CEO Steven Cain has announced his retirement and will remain with the company for an interim period to facilitate an easy transition of executive responsibilities. “I would like to thank the Coles board, team and our many partners for their support, insights and resilience – particularly during Covid, bushfires and floods.

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Supermarket Management 279

Tokinomo

FEBRUARY 20, 2023

Campaign Corner Try it for yourself. Actor-turned-surgeon, Steve Martin, puts on quite a show during Super Bowl LVII in an ad for Pepsi Zero Sugar , pretending to perform a nose job on a dog. But he assures viewers that it's all just acting, and his job is to make the performance seem believable. Whether he's showing frustration while waiting in line or pretending to enjoy a bland dinner, everything he does is part of a big act.

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Advertising Marketing 246

Retail TouchPoints

FEBRUARY 22, 2023

Walmart CEO Doug McMillon wants the retailer to do its part in fighting inflation by keeping prices on its private label products down, according to CNBC. McMillon told Jim Cramer, host of the business channel’s Mad Money , that the company is “not participating in a recession if there is one.” Additionally, McMillon would like Walmart’s brand partners and suppliers to “step forward” and lower prices on their own, but whether they do or don’t he wants “to play a role in helping get prices down.

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Marketing ATS Consumer 303

Retail Wire

FEBRUARY 22, 2023

Amazon.com has acquired One Medical primary care clinics in more than 20 U.S. markets after the Federal Trade Commission said it would not challenge the deal. Amazon said that it would discount One Medical’s annual membership to $144 from $199 for new customers, whether or not they are Prime members.

Marketing 147

Marketing 147

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Inside Retail

FEBRUARY 23, 2023

Last December, Levi’s unveiled its largest store in Southeast Asia with the opening of its flagship store in Singapore’s Ion Orchard shopping complex. Nuholt Huisamen, Levi’s managing director and senior vice president for APAC, said the store was a major milestone for the global denim label, which marks the 150th anniversary of its iconic 501 fit jeans and 170th anniversary of its brand this year.

Inventory Management 246

Inventory Management Apparel Management Consumer 246

Retail Focus

FEBRUARY 21, 2023

The Creative Retail Awards and SaveTheHighStreet.org are excited to announce their partnership for the 2023 Awards, in which they will be crowning the best-designed Independent Store in the industry. The partnership aims to celebrate and recognise the vital role that independent retailers play in the success of the high street, and to encourage the public to support their local independent stores.

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Boutique ATS Department Stores Customer Experience 130

Retail TouchPoints

FEBRUARY 24, 2023

Few things are as personal to a shopper as their health. Everyone has their own health needs and goals, and there is no one-size-fits-all solution to any fitness regime. GNC has embraced the need for hyper-personalization in its products and services by designing its entire CX strategy around ensuring shoppers can access what they need at that particular time, with as little fuss as possible.

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Grocer Accounting Consumer ATS 295

Retail Wire

FEBRUARY 24, 2023

Loblaw expects its profits to grow more quickly this year than sales as Canadian consumers continue to deal with rising costs. The company, which owns its namesake grocery business and Shoppers Drug Mart, reported a gross margin of 30.6 percent in the latest quarter, down from 30.9 percent a year ago and up from 29.78 in January 2020.

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Consumer 130

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Accounting

Inside Retail

FEBRUARY 23, 2023

The Good Guys has reached out to 1.85 million members of its Concierge loyalty program advising them of a data breach via a former third-party partner, Pegasus Group, now known as My Rewards. An unauthorised user gained access to the My Rewards database back in August 2021, accessing information about Concierge members such as the encrypted password and in some cases their date of birth.

Accounting 246

Accounting 246

Retail Dive

FEBRUARY 24, 2023

The two marketplaces will benefit from an economic environment where consumers want deals, analysts say.

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Consumer 128

Retail TouchPoints

FEBRUARY 23, 2023

Activist investor Daniel Loeb will launch a boardroom challenge against Bath & Body Works through his hedge fund Third Point. The retailer recently added two new directors in an effort to address Loeb’s concerns regarding the direction of the company, including how it is handling governance, capital allocation and executive pay, but the investor is seeking even more action.

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Inventory Management Management Store Operations ATS 294

Retail Wire

FEBRUARY 24, 2023

A federal judge, who previously ruled that Starbucks must refrain from firing U.S. workers over labor activity, said that he made a mistake and limited the directive to one store in Ann Arbor, MI, where the coffee giant was found to have acted illegally by the National Labor Relations Board.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

FEBRUARY 22, 2023

Discount retailer The Reject Shop says consumers are gravitating towards low-priced consumables due to inflation. During the company’s trading first half, sales grew 3.5 per cent to $439.7 million while comparable store sales were up 2.4 per cent compared to the previous period. Tax-paid profit grew 6.2 per cent to $16.3 million while EBIT reached $26.8 million, up 7.8 per cent.

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Consumer Shopping Location Management 246

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Innovation comes in all forms and for Wendy’s it can put its Twitter strategy on a pedestal for others to emulate. Wendy’s has always prided itself on being different with its square patties and Frosties instead of milkshakes. Its Twitter strategy is also a point of differentiation. Wendy’s is internet famous for trolling its competitors, roasting enemies as well as friends and giving away food to deserving customers.

Accounting 124

Accounting Retail Trends Promotions Customer Experience 124

Retail TouchPoints

FEBRUARY 24, 2023

Ikea ’s marine-focused Blåvingad toy line is the inspiration behind a new interactive AR experience — Lilla Äventyret (The Little Adventure) — that launched in 21 Ikea stores across Sweden on Feb. 13, 2023. Designed to make children’s time in the store more enjoyable and get more people to care about keeping our oceans clean, the game was developed in partnership with Meta and Stockholm-based immersive tech company Warpin Reality using Meta’s Spark AR technology.

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Customer Experience Marketing Management Shopping 289

Retail Wire

FEBRUARY 24, 2023

The Food and Drug Administration said that almond, oat, rice and soy beverages can keep milk in their names, despite objections from the dairy industry. The FDA posited that most consumers know that beverages are made from plants. The agency also ruled that plant-based drinks should be clear about their nutritional differences with cow’s milk, including lower vitamin D or calcium levels.

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Consumer 130

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Customer Experience

Inside Retail

FEBRUARY 21, 2023

Australian gelato chain Gelatissimo has opened five new stores – including in Thailand and Singapore – taking its international store network to 70. One store has opened in Sunny Laguna in Phuket, Thailand, another in Hawaii’s Royal Hawaiian Center at Waikiki and a third at Jewel Changi Airport in Singapore. In Australia, the company opened stores in Rhodes, NSW, and Highpoint, Victoria.

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Location Planning ATS 246

Retail Dive

FEBRUARY 23, 2023

The online home goods retailer saw its customer base contract even further despite increased advertising spend during the period.

Advertising 124

Advertising 124

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%. Consumers have upped their scrutiny of brands and the world at large, which means that brands must tell an effective environmental, social and governance (ESG) st

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Consumer Apparel Accounting Promotions 283

Retail Wire

FEBRUARY 24, 2023

Wayfair lost five million customers in 2022, bringing the number back to where it was before the pandemic hit in early 2020. The online furniture retailer has laid off about 10 percent of its global workforce to align costs with its top-line results. In a letter to investors, company co-founders Niraj Shah and Steve Conine said they want to “return to our roots as a thrifty organization.

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Returns 130

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Marketing

Inside Retail

FEBRUARY 21, 2023

The appeal of interactive experiences has cemented itself into the world of retail. Sephora Beauty uses live streams to promote new products. Ikea recently debut a line of chairs and desks designed specifically for gamers. Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. Approximately 17 million Australians identify themselves as gamers.

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Consumer Marketing Shopping Promotions 246

Retail Dive

FEBRUARY 23, 2023

Finding sustainable materials for the furniture retailer’s products, however, remains a stubborn challenge.

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Retail TouchPoints

FEBRUARY 23, 2023

Aldi has entered a partnership with DoorDash to offer on-demand grocery delivery from nearly all 2,278Aldi locations across 38 states. Customers can shop for fresh produce, meat, seafood, dairy, bread, household essentials and even home goods through the ALDI Finds collection. Shoppers can place their orders through the DoorDash app or website. All participating Aldi stores will be available on DashPass, DoorDash’s membership program, which will offer subscribers free delivery on orders of $35 o

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Shopping Location Planning ATS 278

Retail Wire

FEBRUARY 23, 2023

Adidas and Major League Soccer have agreed to a multiyear deal valued at $830 million. The athletic wear manufacturer will continue to supply the league with its apparel, footwear, training gear and official match ball.

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Apparel ATS 130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience